website thubmnail of Match
How would you rate Match?
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Texas
33 reviews
126 helpful votes
Follow Caitlyn S.
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I disliked this site at first because I thought it was full of tools and rude guys who just want in your pants instead of a relationship/future. However, I can't say I hate this site because I met the love of my life on it. 4 years later, looking back on the experience, I can't complain. Even in life, you always have to go through people to find the best ones. The only difference is you have to do that online. I think it is worth it, but try subscribing when there are deals!

Date of experience: August 29, 2018
Texas
2 reviews
10 helpful votes
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I have contacted Match.Com in regards to a charge on my account. When I signed up told them I wanted a three month subscription and no longer paid a higher price for three months than six to make certain I would not have this problem of Automatic Reinstatement. I was wrong they have charged my account. Talked to Customer Service, Supervisor, and my credit card company which went on line with me to them to no avail. I agree with all of these comments of past subscribers. I read about using a prepaid credit card before I signed up but did not want the inconvenience am so sorry now that I did not. Am going to the Dallas News now.

Date of experience: February 16, 2016
New York
1 review
5 helpful votes
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Match is the worst of all. They dont check backgrounds, pictures, jobs, People dating there usually lied about job, status, education, pictures. Customer service is terrible too, they dont know anything, the confuse your emails, and its a waste of time to call them. I had to fight with my credit card because match customer service is worthless.

Date of experience: May 13, 2020
New York
91 reviews
225 helpful votes
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While I am sure that there are a lot of perverts and weirdos out there, I think if you use common sense (such as meeting for the first time in a public place, during the day, and letting someone else know where you are going to be), match.com can be a great place to meet new people. I have only interacted with genuine people on the site and never got "fake winks." For new members, search for a discount code before joining. I think I paid $15 a month for a 3 month subscription. I didn't meet anyone on the site, but I also encouraged my best friend to join and she is dating the person from the first date she went on! They are very cute together.

Date of experience: October 13, 2011
Arkansas
15 reviews
60 helpful votes
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When I tried Match a few years back I would get all kinds of messages come to find out they were all fake. All had been generated by Match itself and were done to keep people paying for the site. Match was of course sued over this. So I would just stay away from this site. I am not sure anything has changed.

Date of experience: July 5, 2018
Alabama
195 reviews
360 helpful votes
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Expensive...
October 30, 2018

Make sure you have enough money to use this platform or you get nowhere. I do not like the fact that you are actually paying for love and not actually finding love. A bunch of cheaters also. I'm good.

Date of experience: October 29, 2018
GB
2 reviews
2 helpful votes
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They have now taken 4 months payment off me and I cannot get onto this site, absolutely ridiculous, when I email them they will not solve this problem, and just seem more interested in taking money from me, unacceptable...

Date of experience: July 3, 2023
Oklahoma
1 review
4 helpful votes
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The site is ridiculous. No one looks you up you have to purchase a lot just to get notice. Plus most of these profile are old or they can't reply to cause they haven't purchased anything to get back to you. No one really sees you and you wasted your money on it. The only thing you can do is make a free profile but that's it. Everything else coast money. So I give this site 1 out of 5

Date of experience: May 27, 2016
Virginia
2 reviews
6 helpful votes
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The dying database
May 24, 2017

This site is overall not to bad. The problems is that they never clean up their database so most of the time you are looking at some dead profiles where the guys/girl didn't connect to for over a year. I understand they are doing that to give you hope, but it feels more like a fraud! They just give you a hint "inactive for more than 3 weeks"! The problem is that represents 90% of the profiles. In other words: you are losing your money.

Date of experience: May 24, 2017
India
4 reviews
45 helpful votes
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A++
January 12, 2017

I've been on and off Match for several months. I've had many dates, been chatting with many weirdos but also met some fantastic people. Match has a large member base (the largest?) and meeting new people is possible and very likely. In my opinion it is the best dating site I've used, right after Mingle2day.

Date of experience: January 12, 2017
India
3 reviews
6 helpful votes
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IMO Good / 4Stars
July 6, 2017

Match is not bad at all! Many members, more than on other sites. Had very limited success on other dating sites but Match worked pretty well. Not sure if I like it more or less than Mingle2day, in my opinion both work fine but keep in mind that maybe they are not a good option if you are not looking for a full time relationship.

Date of experience: July 5, 2017
New York
6 reviews
10 helpful votes
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Scammers!
February 17, 2016

Match.com sold me up on $19.99 a month then they charged me $113.94. I saw the excess charge and chatted with match customer service and they refused to refund me anything or make things right. I told them out of fairness they could bill me a month and refund the rest and they refused any help so I had to open a dispute on the transaction through my bank. There are other matchmaking sites who practice honest business so I would not recommend any business/support for the match.com scammers!

Date of experience: February 17, 2016
South Carolina
1 review
5 helpful votes
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Don't be had
June 13, 2016

Don't use Match.com. They are crooks. Their system failed me technically and they would not refund the money I paid for the three months. I only used it for 2 weeks before someone got in and moved my info around and turned it into a guy's ad for women.

Date of experience: June 13, 2016
Illinois
1 review
3 helpful votes
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I have been on the site for 3 months at a time for about every 9 months. The matches they send are based on the most ridiculous criteria. Seriously things like, you both recently updated your profile, or neither smoke and they give only 3 criteria at a time! Also they ignore age and ethnicity preferences when they send the daily matches. Finally, they send the same "matches" every few days to weekly. They are interspersed in the ones they send. I have had 3 relationships lasting about 3 months each since 2010. It gets tiring. ALso, make sure you mark your calendars because it auto renews and they refuse to reimburse for months not used.

Date of experience: July 15, 2014
Ireland
1 review
4 helpful votes
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Match.com took the wrong payment from my account, I immediately contacted customer service for a refund, as of today I am 5 weeks waiting for a refund of 166.00 euro, it has cost me a fortune calling and being left waiting for my call to be answered, match.com is now trying to tell me it's the banks problem, my account has been suspended and I still have no refund. Very very disappointed and would not recommend this site to anyone. Catherine K

Date of experience: May 11, 2017
Minnesota
1 review
3 helpful votes
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Match.com double billed me for 2 years and I did NOT know it. They used a different email address and when I caught the double billing and called them they refused to refund me. Besides you really do not meet anyone and all the ads you see on TV are BS. Join a club, go to church, volunteer or just go to the super market or store. Match.com is crap and a waste of money AND they do NOT stand behind their product.

Date of experience: April 27, 2018
Georgia
1 review
1 helpful vote
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Don't Do It!
September 3, 2023

All the users on the site are scammers… and this site criminally takes your money for garbage users and content. They should be held accountable for not verifying users… but why would they when their scammers help them make innocent users believe the site is legitimately working. And if you try to approach them with the 3 day money back guarantee policy and a scammer has contacted you and you think it is real… match refuses the money back because you engage in communication with the scammer. What a racket and Match.com is the ultimate scam.

Date of experience: September 3, 2023
California
2 reviews
7 helpful votes
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Money making scam
January 8, 2023

Within 10 minutes of joining match, match shows me "highlights" of only super attractive, very good men, but then ask for money to send them likes. What a joke these dating sites are! And in the meantime, the people I am free to discover and send free likes to happen to not be very attractive.
Match knows what they're doing with this algorithm. It's wrong and I've lost respect for them. I don't believe they are truly in the business of matching people.

Date of experience: January 8, 2023
Rhode Island
3 reviews
37 helpful votes
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Are you kidding me?
August 2, 2016

I joined Match and was on for 8 months. A complete waste of time and money! I never met anyone. If I did talk to someone they would not respond back. This site is full of old profiles and no one new joins and it's all scammers with fake profiles. They don't send you new matches either! They will send you members that don't even use the site anymore. How can this happen? A lot of sketchy people, be careful a lot of profiles I found they are also are on other dating sites. In my opinion I don't think this site is used for what it is intended for. Match use to be a reputable website not anymore.

Date of experience: August 2, 2016
Texas
1 review
2 helpful votes
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Very disappointed
September 21, 2017

I was hacked three times in one month at match.com. Match.com did not send me any notification that they were working on fixing the problem or even acknowledge that it was fixed or there was a problem. They close the phone line down at 6:00 so if you get hacked after that (I did). The hacker uses your account all night. I clicked the link that I did not ask for a password change but that didn't stop the hack from happening. I will not ever use Match.com again! I do not recommend this site either until they can prove they have fixed this problem!

Date of experience: September 21, 2017

Overview

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
216
value
225
quality
219
+50