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Match

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Overview

Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.

  • Service
    203
  • Value
    214
  • Quality
    205
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
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How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Date of experience: 2/24/23
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Top Critical Review

“Match and OkCupid”

Paul W.
11/27/24

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: 11/1/24
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Reviews (1,207)

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Reviews that mention popular keywords

customer service (218) credit card (119) phone number (40) email address (20) auto renewal (87)
Thumbnail of user suzannet15
South Carolina
1 review
5 helpful votes
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June 13th, 2016

Don't use Match.com. They are crooks. Their system failed me technically and they would not refund the money I paid for the three months. I only used it for 2 weeks before someone got in and moved my info around and turned it into a guy's ad for women.

Date of experience: June 13, 2016

Thumbnail of user jasong72
New York
6 reviews
10 helpful votes
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February 17th, 2016

Match.com sold me up on $19.99 a month then they charged me $113.94. I saw the excess charge and chatted with match customer service and they refused to refund me anything or make things right. I told them out of fairness they could bill me a month and refund the rest and they refused any help so I had to open a dispute on the transaction through my bank. There are other matchmaking sites who practice honest business so I would not recommend any business/support for the match.com scammers!

Date of experience: February 17, 2016

Thumbnail of user marym128
Illinois
1 review
3 helpful votes
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July 15th, 2014

I have been on the site for 3 months at a time for about every 9 months. The matches they send are based on the most ridiculous criteria. Seriously things like, you both recently updated your profile, or neither smoke and they give only 3 criteria at a time! Also they ignore age and ethnicity preferences when they send the daily matches. Finally, they send the same "matches" every few days to weekly. They are interspersed in the ones they send. I have had 3 relationships lasting about 3 months each since 2010. It gets tiring. ALso, make sure you mark your calendars because it auto renews and they refuse to reimburse for months not used.

Date of experience: July 15, 2014

Thumbnail of user davel1051
Alabama
1 review
1 helpful vote
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May 16th, 2023

I'll tell you why its horrible, I was a paying member. I have women friends that use it, they say they get bombarded with messages, like 20-50 a day, therefore they cannot filter the results and see you, to many. A woman that is an 8 out of 10 can get 100's in a few days by many guys, and those guys can be all over the spectrum in age and their ranking.
Men have issues with writing to 50 women and get zero results, eventually realizing its a waste of time. I am probably a 7 out of 10 with good pics. I have no kids, I have plenty of money in the bank with no payments of any kind, yet I am invisible on match.com just as I am in the real world. I have culture and been to 7 countries and 22 states in the U.S. I can talk to anyone about many topics. Trust me when I say I could spend many rainy days using Match.com and get zero for my efforts.
A friend of mine made 2 profiles, 1)he used a woman's pic that won ugliest woman award, the profile still got letters daily. 2) He also made a profile with a male model's pics, the male model got almost nothing.
You have been warned!

Service
Value
Quality

Date of experience: May 16, 2023

Thumbnail of user catherinek28
Ireland
1 review
4 helpful votes
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May 11th, 2017

Match.com took the wrong payment from my account, I immediately contacted customer service for a refund, as of today I am 5 weeks waiting for a refund of 166.00 euro, it has cost me a fortune calling and being left waiting for my call to be answered, match.com is now trying to tell me it's the banks problem, my account has been suspended and I still have no refund. Very very disappointed and would not recommend this site to anyone. Catherine K

Date of experience: May 11, 2017

Thumbnail of user jeffj92
Minnesota
1 review
3 helpful votes
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April 27th, 2018

Match.com double billed me for 2 years and I did NOT know it. They used a different email address and when I caught the double billing and called them they refused to refund me. Besides you really do not meet anyone and all the ads you see on TV are BS. Join a club, go to church, volunteer or just go to the super market or store. Match.com is crap and a waste of money AND they do NOT stand behind their product.

Date of experience: April 27, 2018

Thumbnail of user miai
Rhode Island
3 reviews
37 helpful votes
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August 2nd, 2016

I joined Match and was on for 8 months. A complete waste of time and money! I never met anyone. If I did talk to someone they would not respond back. This site is full of old profiles and no one new joins and it's all scammers with fake profiles. They don't send you new matches either! They will send you members that don't even use the site anymore. How can this happen? A lot of sketchy people, be careful a lot of profiles I found they are also are on other dating sites. In my opinion I don't think this site is used for what it is intended for. Match use to be a reputable website not anymore.

Date of experience: August 2, 2016

Thumbnail of user doohickyg
New York
3 reviews
16 helpful votes
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April 1st, 2015

It seems Match.com has so many affiliates they want you to purchase from, they are willing to abuse your trust (and inbox) at any cost. For example:
I signed on for a 'Free' ride to see what the fuss was about. Instantly I was receiving 15 to 20 spam mails a day! When I reported this to Match.com, they said, "We'll fix that right away, Sir." In all actuality, they did nothing. Still, to this day I receive spam from Match.com affiliates yet I'm no member.
NO STARS!
I do not support any company that turns it's hounds loose on every new customer that walks through the door, hoping to tear every last shred of paper money from their pockets before discarding them in a heap. I do not support a company whose customer service representatives are told to lie to the customers when they need assistance. And, I do not support greedy companies who say one thing and do the opposite. They need to be shown the door, and told to go!

Tip for consumers:
PUT THE MOUSE DOWN AND BACK AWAY FROM THE COMPUTER

Date of experience: April 1, 2015

Thumbnail of user lyndaa11
Texas
1 review
2 helpful votes
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September 21st, 2017

I was hacked three times in one month at match.com. Match.com did not send me any notification that they were working on fixing the problem or even acknowledge that it was fixed or there was a problem. They close the phone line down at 6:00 so if you get hacked after that (I did). The hacker uses your account all night. I clicked the link that I did not ask for a password change but that didn't stop the hack from happening. I will not ever use Match.com again! I do not recommend this site either until they can prove they have fixed this problem!

Date of experience: September 21, 2017

Thumbnail of user hk16
Ohio
1 review
2 helpful votes
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April 2nd, 2014

I was only on this site for 6 weeks. I had 3 scammers during this time. What at waste of time. They should call it Scammers.com. I requested a refund and the more or less said "sorry about your luck". The actually said " they are aware of this and do the best they can to block scammers". But seriously 3 in 6 weeks. That was my whole time on here. Stay away.

Date of experience: April 2, 2014

Thumbnail of user nathang35
Minnesota
1 review
5 helpful votes
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February 1st, 2016

I have been a subscriber to the match.com for about a week now. While their android app is somewhat user friendly, the greed that is built into it is unbelievable. On top of what the initial cost is, you have to pay upfront for all other options even if you want a guarantee that you email is read. The most annoying thing about their service is that their site is designed so poorly it allows lots of fake profile that uses their emails and phone numbers as their screen names. I gave them some advice as to how to improve on their process of allowing new users access to the site, but they are not willing to listen. Their customer service doesn't deserve not even one star. I am getting tired of the fake profiles that contact me on a daily bases, I will have to hide my profile.

Date of experience: February 1, 2016

Thumbnail of user saras109
District of Columbia
1 review
8 helpful votes
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January 8th, 2016

They will keep charging you! There is no way out of their membership. They are like bed bugs for your credit card! No solution to get rid of them! People, they are money scam! Made me cry a couple of times :(

Date of experience: January 8, 2016

Thumbnail of user vadimi1
Massachusetts
6 reviews
38 helpful votes
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February 17th, 2016

Looks like most people do not like this site, especially since there are so many Free sites for dating. I got plenty of attention and met dates and had a few relationships from the site.

However, the fake profiles and scams are endless and Match cannot seem to stop the bots.

So I would say do not buy any subscription to this dating site, I know they say they have the most people - yeah if they are fake, of course you will.

Date of experience: February 17, 2016

Thumbnail of user alexl41
GB
1 review
2 helpful votes
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August 25th, 2013

Did you know that match.com has implemented an automatic renewal system on the basis that many members will, for whatever reason, be not aware of this and find themselves having money taken from their bank account when they did not expect it. Or, many others will also forget to cancel their automatic renewal in the 48 hrs before renewal that they allow you to. Match.com will make no exceptions, once the 48 hr deadline passes, you will not be refunded your money under any circumstances. Clearly this is sharp practise on their part as they could easily send an email to all subscribers whose renewal is due. Is this the kind of dating site you would want to be a member of? I certainly do not and will be deleting my profile shortly and would urge you to do so also. I am just sending this email to members just in case not everyone is aware of match.com's policy.

Date of experience: August 25, 2013

Thumbnail of user sallyw13
New York
2 reviews
11 helpful votes
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October 8th, 2014

I recently joined Match for a second time after several years of taking a hiatus. I find it is difficult to meet someone these days and thought I would give this way another try. I am extremely confused about something that happens on Match. I am an attractive woman. I get lots of winks, interests and views. When I receive a wink or interest that I like, I take the initiative to write a message immediately.The following day I go back to the members profile and 95% of the time it is now hidden. I understand men meet someone and hide their profile. What is happening to me is something different. These are men I have never seen on the site before. Attractive. Good profiles. See them on one day. Suddenly the next day they are gone. Happening too often to be legit. Can someone explain to me what the heck is going on?

Tip for consumers:
It is possible to meet someone but be very careful. I was a member years ago. Men on the site were different. I did not meet anyone that I connected with but that had nothing to do with Match. Many of the male members this time around appear to be shady. If you are going to do any internet dating, think smart.

Date of experience: October 8, 2014

Thumbnail of user hsjshsjsjjsjj
Ohio
1 review
3 helpful votes
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December 17th, 2015

Don't waste ur money even if u only have it for a day they change a whole month. I cancelled on the website and didn't know until the following month that it did not go through and was recharged tried to cancel today and they won't refund the money. What fraud!

Date of experience: December 17, 2015

Thumbnail of user tracyw56
Texas
4 reviews
5 helpful votes
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December 16th, 2015

Not a good site! Cost lots of money, poor results, they won't refund you for months you don't want! Very disappointing site, Poor customer service! Sign up with POF, it's free with many more people and options, Free!

Date of experience: December 16, 2015

Thumbnail of user aarons291
Pennsylvania
1 review
14 helpful votes
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May 28th, 2019

The worst site imaginable. Look forward to spending two minutes verifying that you're not a computer every time you log in (after paying), so you can see 45 people, two of whom you're interested in (in a top 5 city in terms of population in the US), one of whom has been online in the last year... and a bunch of people a hundred miles away. All good reviews about this horrible site online are ones they paid for. Run for the internet hills.

Date of experience: May 28, 2019

Thumbnail of user abbya110
Washington
1 review
0 helpful votes
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February 29th, 2024

Match is the worst dating site I hav experienced, it is designed to make you keep paying with out even providing good matches. I will not recommend it to any one.

Tip for consumers:
Horrible

Service
Quality

Date of experience: February 29, 2024

Thumbnail of user jenniferd77
District of Columbia
1 review
5 helpful votes
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August 26th, 2015

I highly suspect that a lot of the profiles on the site are fake. There are very few profiles outside of large cities. Many of the users are not looking for true dating, just a physical relationship.

And although, they said you can cancel your membership at any time for any reason, they will not refund any of your money. So if you sign up for a year to get the best monthly price then realize 3 months in how bogus a site it is, you are not getting back the money you paid for the remaining 9 months. Whoever owns Match.com is getting rich off the hard earned money of millions of lonely singles... and he's a prick.

Date of experience: August 26, 2015

Thumbnail of user tamaral6
Canada
2 reviews
5 helpful votes
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July 23rd, 2014

Very costly. If you make a mistake in the online transaction, be sure, they won't refund anything, not even a partial refund to switch you to another less costly membership. Also, the features are childish: likes and winks. It doesn't work and encouraged people to a not talking environment. And once you are done with the site, they will keep you on the site for ever! Even if you request to be removed, they only "hide" your picture and the links to use features. You become their property. Stay away!

Date of experience: July 23, 2014

Thumbnail of user craigs999
Oregon
4 reviews
9 helpful votes
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August 14th, 2022

I was on the site for a few days and supposedly received likes and messages. The deal is, you have to pay a minimum of $95 just to see if the person is real let alone anything about them. If it is a fake person, you just lost $95 because there is actually no one to talk to and the chats are automated and steered away from money issues or refunds. Avoid this scam site. All of the negative reviews are real! They were sued by the FTC for the same thing (baiting, fishing and fraud).

Tip for consumers:
only pay with paypal so you have a little recourse.

Date of experience: August 14, 2022

Thumbnail of user rebeccad79
GB
1 review
2 helpful votes
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October 10th, 2017

I decided to give Match a go and thought it was ok at first. I then realised all the views, winks and favorites were not true. I cancelled my subscription but they still took the payment and renewed it so now I am stuck with something I won't use for another 6 months. Contacted them but they won't give a refund.

Date of experience: October 10, 2017

Thumbnail of user priscillat8
Texas
1 review
4 helpful votes
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August 5th, 2017

Joined July 2017. Nothing but scammers. Fake military and even an "old lady" that emails you about dating her "boss" in Maryland! Couldn't believe how bad it was. Match.com is the website used most by scammers in Russia and Africa. Don't take my word for it. It's been written up by Huffington Post and there are even warnings from the Military! Glad I only wasted one month payment on this travesty of a dating site. No wonder they have to advertise so much. I want a refund!

Date of experience: August 5, 2017

Thumbnail of user katieh223
Ohio
1 review
27 helpful votes
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January 13th, 2020

Please do not waste your money on this site. I signed up for a six-month paid subscription and wish I donated that money instead to charity! Wildly inappropriate "matches", no control over doing your own searches, and total ignoring of my "must haves" for example, I put that a four year or more college degree was necessary yet I'm getting high school grades pushed on me. Most people don't respond as they are on the site for free Oh did I mention that if you pay an extra $10 a month you can guarantee that these freeloaders can't respond to you for free? No customer service and they keep recycling the same man over and over again to me. I'm amazed they are still in business with all the poor reviews I am now seeing online! Run, don't walk, away from this mismatch rip off!

Date of experience: January 13, 2020

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