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Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.
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The site is full of fake profiles, scammers and phishers. Your login and password works to enter the site, but does not work to modify your account settings - so you can't change payment arrangements. I had to cancel my credit card to stop match.com automatically extending my 'subscription'. There is no response from 'customer care'(less) to emails. Don't register. Don't subscribe. Don't pay. Don't bother
AVOID THIS SITE AT ALL COST. I HAD AN ACCOUNT THAT GOT HACKED TWICE. FINALLY, I DELETED THE ACCOUNT AND CREATED A NEW ONE. THAT ONE GOT HACKED TOO. FRAUDULENT CHARGES WENT ON MY CARD AND I DISPUTED THEM-GOT MY MONEY BACK. THEIR SYSTEM SECURITY IS NON-EXISTENT AND YOUR CARD INFO. AND PERSONAL INFO. WILL BE EXPOSED AND JEOPARDIZED. AVOID THIS SITE AT ALL COST. THEY DON'T HAVE TO SELL YOUR INFO. HACKERS GET IT EASILY FOR FREE.
Cancelled my subscription prior to expiry but was charged for 6 months even though I could not log in or access my profile. Attempted to reach customer service numerous times unsuccessfully. Had to cancel my credit card as not to continue to be automatically billed. Will never join this site again nor do I recommend anyone else to join. Greedy, unethical company.
Website is buggy when logging in. Had to reset password multiple times just to log in. It is absolutely impossible to delete your account on either the app or the website. Map locations are way out of whack. Definitely not recommended. Its so bad I didn't even get to look at any other actual profiles. Glad I didn't give them any money. Use anything else other than this waste of time
If you don't want to get in the trap of going round and round in circles trying to cancel your subscription and stop Match from charging you - just don't get started with it! I came to the conclusion that most dating sites which try to sell you long-term membership ( like Match) only tend to be scam sites that prey on your money. They have only one task to make you purchase this membership and then it doesn't matter if you like their service or not. So they use fake photos, stolen identities, chatbots and a few hired chat operators for good measure just to entice you into paying.
Disgusting and despicable site. They make multi-million profit on scamming people and milking them for money. They are thieves. Fake profiles, fake likes and messages - they just want to entice you to pay, but then nothing happens, no more messages. Big shout out to people: stop being fooled by Tinder, they are money grabbers! They just make you go round and round in circles wasting your precious time and money. This site just doesn't work and gives zero results. The only result is some money out of your pocket down the drain.
Dont sign up for this. Its like video loot boxes. Youll pay one amt & increase your odds by spending
Match.com is trying to steal money from consumers. I "Cancelled" my account weeks ago and they charged my card for nearly $100 on their so called auto renewal. When a consumer "cancels" an account, it is illegal and unethical to charge their credit card. I would recommend contacting the district attorney in the city of Dallas and perhaps an attorney for a class-action lawsuit. Perhaps I will do one or both. Match.com CEO Sharmistha Dubey, YOU NEED TO BE HELD ACCOUNTABLE FOR SUCH UNETHICAL, UNLAWFUL transactions to the consumer. Shame on you.
If you happen to find a gem i. E. a real woman on Match you can consider yourself an extremely lucky person! I realized that the odds were stacked against me on Match, when I paid attention to the style in which women wrote me: bad English, sudden changes in reply style, no willingness to speak about themselves and their lives. I exchanged emails with several women. I started to get suspicious and just like I expected, all of them got in some sort of trouble and asked me for money. One after another.
What a waste of time and money! Match.com just want to screw us out of our money, they don't care that their site is full of scammers. The majority of photos on Match don't belong to the people who use them hoping to con unsuspecting men and women out of their honestly-earned money.
The WORST when it comes to surprise lockouts that take too long to respond. And you look like you ghosted your date. And then... they locked me out for good. And nothing to indicate any bad conduct.
My friend and I both joined Match and within one day we had over 100 or more views and likes. Wow was this exciting until we started getting messages from Canada, men 4 hours away and out of state profiles. We live in Michigan! A lot of creeps asking for your number, money, sex, and willing to relocate to be near me even though we had not met yet. I am 62 years old not bad looking for my age and Match matched me with younger men who wanted to have babies! I reported several for suspicious behavior and even received messages from Match warning me of some who had contacted me. They send a like but are not able to send you a message unless they pay a fee. I message them and no response back. The last one I agreed to meet half way for lunch. During lunch he told me he traveled 2 hours to stalk me in my town. During lunch he said he wanted a woman for sex and when I got up to to leave the resturant he said the $32.00 bill was pricey and ask me for money. On Match everyone is a match even if your religious and he is an Atheist! I only joined because Match offered me half price. This site is a poor place to meet nice people. They show the same old guys over and over. Getting in contact with Match is totally impossible! Run!
A 65 year old man contacted me with a nice message. I wasn't going to pursue it because he was really too old for me. But, i thought i would bend a little. So, i wrote back. I saw him online numerous times over the course of the next 9 days, and he never responded back to me. I should have known there was something up. He had in his profile a list of 3 bars he likes. He must of sent me a message while drunk at the bar & had a fleeting moment of 'interest'.
This is typical. The site is filled with men who are easily distracted, unmotivated and/or already taken.
I have quit the site for good. This site is a time and money waster.
I had a decent experience using match but I am not sure if everyone is real, I would try it again, maybe.
I can agree with others, We did not have the best experience here. The site felt old and dated and I felt like they probably had a lot of bots.
I was new to online dating and Match seemed to be the most reputable, it is not. It was the worst, most exhausting and even heartbreaking experiences ever. I felt there were Match bots, no one wants to meet (probably because they're not real). Fake profiles and scammers, catfish whatever... Its bad, stay away. I did have one date though we met in public and I knew he had an agenda... They all do
I Joined Match, com for three months last winter. About 80% of the profiles I contacted were old, long- abandoned profiles. Only about 20% of profiles in my age group were real. After three months I realized that Match had nothing to offer me. I checked and double-checked with them by phone to make sure my credit card would not be charged for another three months. It was not. That's the only good thing I have to say about Match. My advice is not to waste your money.
It is a typical dating site in design and function.
The kicker is their customer service, renewal function, and their cancellation fee.
Their customer service will kick you to an FAQ page, and even if you attempt to contact them, they will kick you back an automated message to point you to the same FAQ page. I am pretty sure this continues to loop.
It is an expensive mistake on my part, so unless you wish to watch a few hundred bucks burn, then avoid like the plague
I actually got my money back after threatening to sue them and report them to the BBB for false business claims. Signed up and paid yet kept getting the worst and most inappropriate matches EVER. It made me want to get back with my ex-husband when I saw/"met"/talked to these "matches" - each one worse than the last. It did not matter that I had "must -haves ". The fact that in the end I even considered getting back with an ex who was not nice to me, a liar and my kids would have killed me if I had -- how is this a dating service?
I tried this site. There is something strange the profiles on this site. You have no idea how old the profile is, nor if the profile is active. I wrote 100's of messages and NEVER ever got one response... Hmmmm. Something's not right here. I had a 1 year subscription... Not 1 response? FYI... I am 5'9", 170 lbs, and NOT ugly at all. Although I am an older gentleman, in 50's.
So, I had been looking for someone for awhile, and spent the time to fully fill out a profile, and paid the subscription fee. I was wondering why no one was responding to any of my messages. Well apparently the subscription does NOT allow for free users to reply to subscribed users without the subscribed user paying more for that service. So in effect you not only have to pay to be able to use it in ANY way, you also hope that anyone your interested in is also a subscriber, and if that cutie is not a subscriber well looks like your paying even more for that person to be even capable of replying.
Answer: I was unable to get a refund but I dispute the transaction and got my money back that way. I said it was because they were not providing the service they claim to offer. If you can dispute with your bank just tell them you didn't authorize the transaction and the company refuses to refund you. Good luck.
Answer: No I would not trust it. There are scammers on there. They will tell you want you want to here. They are from another country. Look for key words such as widoer, contractor, travel, one child only. They will compliment you right off the bat about your smile. Not safe. Try another site.
Answer: Back in the 1980s, strip clubs were pulling all sorts of over charge and fake charge scams and forcing people tp pay. Here in Atlanta a majpr federal case against the GOLD CLUB brought all that to light and alot of changes were made in the industry... I BRING THAT UP BECAUSE... these social sites seem to be attempting the same types of scams and are getting away with it. By U.S. fedeal standars ALL THESE SITES FALL UNDER THE RACKETEERING STATUTE. Unfortunately there is NO enforcement of these laws at this time. Your best option is to dispute the entire charge with your credit card. They may not want to do this because they are seeing so much of it. BE FIRM AND INSIST IT IS A MATTER OF CREDIT FRAUD. Also be sure to indicate that you are filling a consumer notice with the Federal Trade Commision (they have online forms for this to keep a numbers count on how many people are affected by these sorts of things. www.FTC.org). If you have been a good card holder, you shouldnt have any issues except for 1: ALL THESE SITES ARE NOTORIOUS FOR REBILLING/DRAFTING YOUR CREDIT ACCOUNT. You may want to file a COMPROMISED CREDIT CARD CLAIM AT THE TIME OF THE DISPUTE and have your card issuer SEND YOU A REPLACEMENT CARD WITH A NEW CARD NUMBER.
Answer: You will have a hard time getting your money back Terri. The first time I was with them years ago, I forgot the auto renewal and tried to get my money back and they fought me tooth and nail. This time I tried both Ourtime and Match and both experiences were not good though Ourtime was a bit better. I agree with some of the answers here that Match baits you toward the end of your subscription with possible contacts, but since I cannot proof that I have to add that disclaimer. Everything you have run into with your experience I have had with mine.
Answer: You likely signed up for auto-renewal, which Match.com doesn't explicitly tell you out-right that it will auto-renew. You will not likely get a refund back for the month they charged you. However, go to your account's settings and cancel the feature ASAP. You will still have access for the month in question, but at least you will have stopped future withdrawals.
Answer: Give them a call... they always have something to scam people about...
Answer: Cancel the card you used when you joined.
Answer: That is an extra fare item and they charge you each time. Best to do your own searches and replies...
Answer: Too much don't do it!
Answer: I feel the same way Teresa, i have been on the site for 1 year now and cancelled my subscription, but was told it won't officially cancel until May because i waited to late after my initial sign up day, so i got stuck with another year. I am a handsome guy with a lot to offer, but for some reason never really got emails as i expected, i started to think the people profiles were fake or the women i was interested in didn't know a good man if his profiled slapped them in the face, just sayN. 41, recently divorced for little over a year, highly educated, working in my profession, make close to six figures, single, don't cheat, great personality, smart, don't play, and real down to earth... but i guess no one believed it or didn't like my handsome picks... IDK. Confused!