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MatchReviews 1,217

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Match Reviews Summary

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
217
value
226
quality
220

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Australia
1 review
7 helpful votes
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Scam Central
December 8, 2020

The site is full of fake profiles, scammers and phishers. Your login and password works to enter the site, but does not work to modify your account settings - so you can't change payment arrangements. I had to cancel my credit card to stop match.com automatically extending my 'subscription'. There is no response from 'customer care'(less) to emails. Don't register. Don't subscribe. Don't pay. Don't bother

Date of experience: December 8, 2020
Pennsylvania
1 review
3 helpful votes
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AVOID AT ALL COST
December 7, 2020

AVOID THIS SITE AT ALL COST. I HAD AN ACCOUNT THAT GOT HACKED TWICE. FINALLY, I DELETED THE ACCOUNT AND CREATED A NEW ONE. THAT ONE GOT HACKED TOO. FRAUDULENT CHARGES WENT ON MY CARD AND I DISPUTED THEM-GOT MY MONEY BACK. THEIR SYSTEM SECURITY IS NON-EXISTENT AND YOUR CARD INFO. AND PERSONAL INFO. WILL BE EXPOSED AND JEOPARDIZED. AVOID THIS SITE AT ALL COST. THEY DON'T HAVE TO SELL YOUR INFO. HACKERS GET IT EASILY FOR FREE.

Date of experience: December 7, 2020
Canada
1 review
15 helpful votes
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Cancelled my subscription prior to expiry but was charged for 6 months even though I could not log in or access my profile. Attempted to reach customer service numerous times unsuccessfully. Had to cancel my credit card as not to continue to be automatically billed. Will never join this site again nor do I recommend anyone else to join. Greedy, unethical company.

Date of experience: December 5, 2020
New Zealand
3 reviews
8 helpful votes
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POS
December 3, 2020

Website is buggy when logging in. Had to reset password multiple times just to log in. It is absolutely impossible to delete your account on either the app or the website. Map locations are way out of whack. Definitely not recommended. Its so bad I didn't even get to look at any other actual profiles. Glad I didn't give them any money. Use anything else other than this waste of time

Date of experience: December 3, 2020
Luxembourg
1 review
13 helpful votes
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If you don't want to get in the trap of going round and round in circles trying to cancel your subscription and stop Match from charging you - just don't get started with it! I came to the conclusion that most dating sites which try to sell you long-term membership ( like Match) only tend to be scam sites that prey on your money. They have only one task to make you purchase this membership and then it doesn't matter if you like their service or not. So they use fake photos, stolen identities, chatbots and a few hired chat operators for good measure just to entice you into paying.

Date of experience: December 3, 2020
France
4 reviews
17 helpful votes
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They are thieves
November 25, 2020

Disgusting and despicable site. They make multi-million profit on scamming people and milking them for money. They are thieves. Fake profiles, fake likes and messages - they just want to entice you to pay, but then nothing happens, no more messages. Big shout out to people: stop being fooled by Tinder, they are money grabbers! They just make you go round and round in circles wasting your precious time and money. This site just doesn't work and gives zero results. The only result is some money out of your pocket down the drain.

Date of experience: November 25, 2020
Georgia
1 review
0 helpful votes
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Not worth a dime
November 20, 2020

Dont sign up for this. Its like video loot boxes. Youll pay one amt & increase your odds by spending

Date of experience: November 20, 2020
Germany
7 reviews
22 helpful votes
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Match.com is trying to steal money from consumers. I "Cancelled" my account weeks ago and they charged my card for nearly $100 on their so called auto renewal. When a consumer "cancels" an account, it is illegal and unethical to charge their credit card. I would recommend contacting the district attorney in the city of Dallas and perhaps an attorney for a class-action lawsuit. Perhaps I will do one or both. Match.com CEO Sharmistha Dubey, YOU NEED TO BE HELD ACCOUNTABLE FOR SUCH UNETHICAL, UNLAWFUL transactions to the consumer. Shame on you.

Date of experience: November 11, 2020
New York
3 reviews
53 helpful votes
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If you happen to find a gem i. E. a real woman on Match you can consider yourself an extremely lucky person! I realized that the odds were stacked against me on Match, when I paid attention to the style in which women wrote me: bad English, sudden changes in reply style, no willingness to speak about themselves and their lives. I exchanged emails with several women. I started to get suspicious and just like I expected, all of them got in some sort of trouble and asked me for money. One after another.
What a waste of time and money! Match.com just want to screw us out of our money, they don't care that their site is full of scammers. The majority of photos on Match don't belong to the people who use them hoping to con unsuspecting men and women out of their honestly-earned money.

Date of experience: November 7, 2020
Ukraine
1 review
2 helpful votes
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Goodbye Match
November 2, 2020

The WORST when it comes to surprise lockouts that take too long to respond. And you look like you ghosted your date. And then... they locked me out for good. And nothing to indicate any bad conduct.

Date of experience: November 2, 2020
Michigan
1 review
3 helpful votes
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Don't waste your money!
September 28, 2020

My friend and I both joined Match and within one day we had over 100 or more views and likes. Wow was this exciting until we started getting messages from Canada, men 4 hours away and out of state profiles. We live in Michigan! A lot of creeps asking for your number, money, sex, and willing to relocate to be near me even though we had not met yet. I am 62 years old not bad looking for my age and Match matched me with younger men who wanted to have babies! I reported several for suspicious behavior and even received messages from Match warning me of some who had contacted me. They send a like but are not able to send you a message unless they pay a fee. I message them and no response back. The last one I agreed to meet half way for lunch. During lunch he told me he traveled 2 hours to stalk me in my town. During lunch he said he wanted a woman for sex and when I got up to to leave the resturant he said the $32.00 bill was pricey and ask me for money. On Match everyone is a match even if your religious and he is an Atheist! I only joined because Match offered me half price. This site is a poor place to meet nice people. They show the same old guys over and over. Getting in contact with Match is totally impossible! Run!

Date of experience: September 28, 2020
Ohio
3 reviews
52 helpful votes
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Gay Experience
September 26, 2020

A 65 year old man contacted me with a nice message. I wasn't going to pursue it because he was really too old for me. But, i thought i would bend a little. So, i wrote back. I saw him online numerous times over the course of the next 9 days, and he never responded back to me. I should have known there was something up. He had in his profile a list of 3 bars he likes. He must of sent me a message while drunk at the bar & had a fleeting moment of 'interest'.
This is typical. The site is filled with men who are easily distracted, unmotivated and/or already taken.
I have quit the site for good. This site is a time and money waster.

Date of experience: September 26, 2020
Illinois
1 review
1 helpful vote
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It was decent
September 17, 2020

I had a decent experience using match but I am not sure if everyone is real, I would try it again, maybe.

Date of experience: September 16, 2020
Illinois
4 reviews
6 helpful votes
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Not a Great Experience.
September 9, 2020

I can agree with others, We did not have the best experience here. The site felt old and dated and I felt like they probably had a lot of bots.

Date of experience: September 9, 2020
Texas
1 review
11 helpful votes
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The WORST
September 5, 2020

I was new to online dating and Match seemed to be the most reputable, it is not. It was the worst, most exhausting and even heartbreaking experiences ever. I felt there were Match bots, no one wants to meet (probably because they're not real). Fake profiles and scammers, catfish whatever... Its bad, stay away. I did have one date though we met in public and I knew he had an agenda... They all do

Date of experience: September 5, 2020
North Carolina
1 review
38 helpful votes
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I Joined Match, com for three months last winter. About 80% of the profiles I contacted were old, long- abandoned profiles. Only about 20% of profiles in my age group were real. After three months I realized that Match had nothing to offer me. I checked and double-checked with them by phone to make sure my credit card would not be charged for another three months. It was not. That's the only good thing I have to say about Match. My advice is not to waste your money.

Date of experience: August 22, 2020
California
1 review
23 helpful votes
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It is a typical dating site in design and function.
The kicker is their customer service, renewal function, and their cancellation fee.
Their customer service will kick you to an FAQ page, and even if you attempt to contact them, they will kick you back an automated message to point you to the same FAQ page. I am pretty sure this continues to loop.
It is an expensive mistake on my part, so unless you wish to watch a few hundred bucks burn, then avoid like the plague

Date of experience: August 19, 2020
New York
1 review
22 helpful votes
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I actually got my money back after threatening to sue them and report them to the BBB for false business claims. Signed up and paid yet kept getting the worst and most inappropriate matches EVER. It made me want to get back with my ex-husband when I saw/"met"/talked to these "matches" - each one worse than the last. It did not matter that I had "must -haves ". The fact that in the end I even considered getting back with an ex who was not nice to me, a liar and my kids would have killed me if I had -- how is this a dating service?

Date of experience: August 16, 2020
New York
4 reviews
15 helpful votes
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Terrible Site
August 9, 2020

I tried this site. There is something strange the profiles on this site. You have no idea how old the profile is, nor if the profile is active. I wrote 100's of messages and NEVER ever got one response... Hmmmm. Something's not right here. I had a 1 year subscription... Not 1 response? FYI... I am 5'9", 170 lbs, and NOT ugly at all. Although I am an older gentleman, in 50's.

Date of experience: August 9, 2020
Michigan
1 review
13 helpful votes
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So, I had been looking for someone for awhile, and spent the time to fully fill out a profile, and paid the subscription fee. I was wondering why no one was responding to any of my messages. Well apparently the subscription does NOT allow for free users to reply to subscribed users without the subscribed user paying more for that service. So in effect you not only have to pay to be able to use it in ANY way, you also hope that anyone your interested in is also a subscriber, and if that cutie is not a subscriber well looks like your paying even more for that person to be even capable of replying.

Date of experience: August 9, 2020