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MatchReviews 1,218

1.5

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Match Reviews Summary

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
216
value
225
quality
219

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Georgia
3 reviews
10 helpful votes
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WORST DATING SITE ever. Zero dates or matches in a month compared to many matches and dates on free sites like pof. Most men on there have ONE pic and do not ever respond to a gorgeous woman like me - as they are 90% FAKE PROFILES! Only real people they have is 60 - 80 year old dirty grandpas. And as soon as I politely pointed out I was HALF their age and NOT interested in dating them. I got a HARASSING EMAIL stating I am off the site for "improper communications" and violating the rules. Excuse me? Is this Sex Trafficking Site and Match Douchebags think I am their property and they are selling me to their 80 year old patrons? They won't even refund the $90 fee! RUN fro this MATCH SCAM!

Date of experience: January 13, 2019
Texas
1 review
9 helpful votes
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Men be careful
December 28, 2018

ATTENTION all men, get off of all dating sites NOW! Unfortunately women have what we want and they decide if you get it. The dating sites out there are just in to take your money and don"t care if the women are not real or live where they say or are not even women! Lets all stop and shut this down! I have spent thousands trying and every time it's a scam... Commercials are BS STOP STOP STOP!

4 days use of Match Cost me 1 year subscription!

Date of experience: December 28, 2018
Arizona
1 review
8 helpful votes
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Abundance Of Married Men
November 29, 2018

Men who are married, divorced with one foot in their previous marriage and not really available - you are asking for a broken heart if you sign up for this

Date of experience: November 29, 2018
Washington
1 review
5 helpful votes
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My account has been taken over by someone else 3 times in 6 weeks. Spend most of my time trying to correct the problem. That and deleting messages from women I've never seen before that some are thousands of miles away. Tech support keeps telling
Me to change my password. Please, Even my financial institutions don't ask me to change my password every week. They are just trying to cover up their own technical incompetency. So I'm paying for something I can't even use. Also, I've noticed they like to keep old photo/profiles of women up even after they are long gone from this site. Just to make it look like they have a lot to chose from. My advice is to stay away
From Match.

Date of experience: November 25, 2018
Kansas
2 reviews
7 helpful votes
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While not great - Decent
November 10, 2018

Did not find anyone from the site, it is a least a good site. Set up and functionality are good. Found more people looking for casual more than serious, but if that is what you want - Go for it!

Date of experience: November 8, 2018
Alabama
195 reviews
362 helpful votes
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Expensive...
October 30, 2018

Make sure you have enough money to use this platform or you get nowhere. I do not like the fact that you are actually paying for love and not actually finding love. A bunch of cheaters also. I'm good.

Date of experience: October 29, 2018
Canada
1 review
9 helpful votes
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Not for me
October 21, 2018

Im a 68 year old fit person with a mid 50 appearance and looking for a serious relationship. MATCH.com let me down. I had a 6 month membership and was looking for a future partner with a selection criteria of women between 20 years and 67 years old looking for a man of my age! What I got from MATCH was 85% of women looking for men to about 50 years old 5% up to about 60 years old and really only about 1% to 2% supposedly what I was looking for. Out of that 1% to 2% only 1% actually replied to my invitations. Im under the impression that a large portion of supposed seekers are fake as you see lots of "Exact" profile descriptions.

Date of experience: October 21, 2018
Illinois
1 review
9 helpful votes
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READ THIS AND RESPOND IF YOU HAVE THIS SAME ISSUE PLEASE! I am ticked! Usually when you join a dating site, the first couple days you get bombarded with messages and then the messages slowly start to dwindle. I have used Match a couple of years ago and it was non-stop messages. Nothing ever really worked out but at least people were contacting me. I joined last night again because I had decent luck last time ( I used profile I hid from last use but changed it up) Unfortunately, I did the 6 month bundle (had a coupon). I was getting ready to receive all kind of hits and NOTHING. I got an email saying my profile was visible and NOTHING. This morning I thought for sure, I would have messages but I only received two and 3 likes. I made sure my profile was not hidden and I that I didn't have any weird filters on. I would understand it if my pictures showed me looking like a toothless hick living in a back of a van but I think I look pretty decent in my pictures (adding one below). On Plenty Of Fish, I am bombarded with messages, so why not on here? A site that I PAY for! Makes you wonder! So, I decided to buy a boost( I know I know but it was a test)... after the hour was up. It said I had almost 200 guys look at my profile. Yet, when you look at the "who viewed me" there as no one new that looked. Interesting huh? However, I did get 4 likes out of that and 2 messages but they were all much older and looked like they could be my dad. Not exactly what I was looking for. I have messaged a few guys and NONE have responded. I think this is all a joke. I am getting super irritated. Why am I getting great results on other sites FOR FREE, yet a site I pay for I am getting NOTHING? Something just isn't right!

Date of experience: October 20, 2018
Washington
1 review
5 helpful votes
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Felt like I wasted money
October 11, 2018

So I wanted to use match because I was tired of guys from POF and tinder being disgusting and shallow. I'm a 5'11 black woman and that seems to scare men off. So I decided to sign up for match and I was there for 3 months and only one person talked to me and wanted to be friends. And he ghosted after a while. I really did feel like I wasted my money because it wasnt worth trying to talk to all these guys just to be ignored in the process.

Date of experience: October 11, 2018
Oklahoma
2 reviews
8 helpful votes
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If you value your money stay away from this site what is funny is for all the positive reviews there are almost just as many of them with negative reviews as well, this site is a joke at best.
Safety and security is non existent. If you are not familiar with the way modern websites work now a days basically a website is broken down into sub sections typically called modules. Then those modules are assigned to a something with an id signature.
This is where the flaw comes into play if you can find a way to jumble up the id of your module, or someone elses, then you can gain access to their profile and access all of their messages, then edit anything on their profile, and just pray that your credit card information is secure.
When i found this flaw i messaged match about it because i was one of the people effected by this.
What does match do?
Did they thank me for finding this and notifying them? No, instead they lock me out of my account which someone else had already changed my profile and was using it to message people in california when i live in oklahoma. He linked his account to mine to be able to message people since i was a paid member and he was not.

Instead of Match doing anything about it they just suggested that i reset my password, which would be fine if that module actually linked to my profile instead he now has all of my credit card information, he has the abilty to pose as me to other members and match does not do anything about this.
I have sense canceled my credit card and posted a fraud alert on it, but Match is not doing anything about this, and if you use this website you can become a victim like i did, i even submited physical evidence of how this is happening and match still wants to allow the loop hole to persist.

So trust me STAY AWAY from this company.
You can email their support which is really hard to find, but when it comes to companies that make it hard to contact support you should be very very cautious of companies like this.

Date of experience: September 23, 2018
Canada
1 review
6 helpful votes
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The appealing profiles are usually fakes or no longer in use and the less appealing profiles are abundant (some are hideous). Your findings might vary. Match is a waste of time and money in my view.

Date of experience: September 18, 2018
Maryland
1 review
6 helpful votes
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I thought Match.com was trustworthy. I was wrong.

Never mind the awful site interface that is far inferior to free-to-use competitors like OKCupid. Never mind the massive number of bot profiles, the search algorithm that's only slightly better than random. Never mind the shocking $30-a-month price tag.

They are legitimate scam artists. They automatically renewed my subscription (after I went out of my way to turn that function off) and charged me for four months (!). Now I'm out $120 for a crap service that I never used.

Please, don't use Match.com. Almost any other dating site would be a better use of your time and money. They are jackals who prey on saps like me- don't be their next victim.

Date of experience: August 30, 2018
Illinois
33 reviews
126 helpful votes
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I disliked this site at first because I thought it was full of tools and rude guys who just want in your pants instead of a relationship/future. However, I can't say I hate this site because I met the love of my life on it. 4 years later, looking back on the experience, I can't complain. Even in life, you always have to go through people to find the best ones. The only difference is you have to do that online. I think it is worth it, but try subscribing when there are deals!

Date of experience: August 29, 2018
California
2 reviews
3 helpful votes
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Excited to try
August 25, 2018

Using match was a no brainer. The people were grateful to see me and they worshiped me. I like the service and would recommend it any time you need a date

Date of experience: August 24, 2018
Maryland
60 reviews
209 helpful votes
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UPDATE: Recently "Match"violated their contract by omitting some of the info they initially agreed to provide. This was done without consulting members. The other complaints mentioned below still apply
The only thing one can count on with this site is getting a list with pics of single people that fit your age requirements. If you are a man, it also seems likely that you will contacted by a very young East European woman attempting a scam. Fortunately they are not very clever. So just be realistic. Using the site is difficult as there are few directions. Also, at times they will ignore all of your preferences including your decision to remove a match from your list of possibilities. In the past, when I used Eharmony I had none of the problems I've experienced here.

Date of experience: August 14, 2018
Washington
1 review
6 helpful votes
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False Profiles
August 13, 2018

In less than 2 months on the site I received 16 false profiles that I had to report. Users fraudently taking a profile that was not their own to lure you in. Most profiles were widowers looking for widows. Said they had been widowed for 5 or 7 years, their wife died of cancer or her and their son had been killed in a car accident in Germany. Descriptions of themselves changed regularly from what they posted and what they said in their messsges. I am so sick of these scammers that I will NOT renew my subscription. It took all of the joy out of the process, only to learn that the person you thought you were getting to know was only there to take advantage of you. Match needs to protect/block/protect the accounts of its users so that they are unable to have their accounts hacked by would be thieves.

Date of experience: August 13, 2018
California
11 reviews
45 helpful votes
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I have subscribed to match.com a few times as a paid subscriber. Being aware that Match segments their subscribers more than other sites, I performed a test by changing my zip code to different local zip codes within a 3-mile radius and the females who viewed my profile and daily matches varied by zip code, therefore just putting your profile on match does not mean your profile is automatically accessible to everyone.

Match.com is the No. 1 Dating Site (note that match is an advertiser to the sites that state that match.com is No. 1), BUT Match.com is the No. 1 Scammer based on my experiences:

(1) Match.com continuously gave me Daily Matches of women who are no longer on the site, women who did not post photos, and women residing outside of my geographic area. Match takes your money and delivers what you don't want.

(2) Based on singles that I know personally that are no longer on match, the site uses their profiles as if they are still on match.

(3) Failing to show a photo is a red flag that indicates that a person is either married, a criminal, or is hiding something, therefore delivering those profiles to me through Daily Matches leaves a red flag about Match.com. From my documentation, some days included 8 out of 10 Daily Matches with no photos.

(4) Most of the women (95%) on the site that I communicated with were not exactly honest about numerous aspects of their profile. Some are obvious - age, race, body size

(5) I had Scammers view, Like, Favorite, and email me. Profiles of Scammers are fairly easy to identify, but Match.com attracted a good number of them.

From experience, you have to date/meet at least ten people on match.com before you find someone decent, not perfect, honest or your match, just decent.

As Match.com receives your money, Match.com gives you the impression that you will fall within that small percentage of couples who really connect for a long-term relationship, but I have been on match.com a few times, and like most people, I am not one of the very, very few that they advertise to reach a Long-term Relationship.

Don't be Fooled!

Date of experience: August 11, 2018
Washington
1 review
5 helpful votes
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Waste of MONEY!
July 31, 2018

I was a member for 2 years. Had 2 scammers never met anyone off Match. Last week I cancelled my subscription and then last night I looked at my bank account and I was charged for 90 days. I emailed and said I canceled my subscription but apparently I cancelled only part of it (?) Even though I clicked on cancel subscription

So I contacted them regarding it. And I was told I will not get a full refund. I am getting 1 month "free". I told them I dont want another month I want a full refund because my account shouldn't have been charged in the first place. They said they can't give me a full refund

Date of experience: July 31, 2018
Washington
2 reviews
11 helpful votes
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Had a woman use this site i paid good money to be on to do advertising for a company to gain revenue i reported her and was banned. I used match long ago almost married from it a Midwestern woman but after a 15 hr day showed up to my place and she had a man in her car asked you are off work early. This site like all the rest are a joke go over seas for someone decent and get a prenup.

Date of experience: July 26, 2018
Washington
1 review
2 helpful votes
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I bought six months and got one message, I messaged her back and never got a response. I got another six months free with nothing happening. Waste of money.

Date of experience: July 25, 2018