website thubmnail of Match
How would you rate Match?
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Florida
1 review
5 helpful votes
Follow rachael w.
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The negative online reviews are correct. This website is a scam they are just there to get your money. Watch out on match.com they $#*!ing auto renewed me and charged me for three months. Never sent a reminder email or anything. I thought i had already canceled, but turns out i missed deadline by 4 days. Spent over an hr on phone with customer service and 1st they refused to refund anything then finally they said they would refund 21. Worst customer service ever. Match.com is a $#*!ing scam nothing but $#*!ing creepy old dudes. I deleted everything the reviews online about it are right lol. They would not work with me at all. Worst customer service ever. Do not use this site.

Date of experience: August 15, 2016
Texas
1 review
7 helpful votes
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Scam/ thief
March 4, 2016

I hate Match!
My matches were too young or too obese. They renewed my membership without letting me know. All they care is about getting paid. Customer service was rude, unprofessional and uncaring. As a matter of fact, I almost got raped from one of their membersdid Match care? No!
Scam artists! Thieves!

Date of experience: March 4, 2016
Texas
1 review
18 helpful votes
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I started out being honest about being a single mom of 4. I consider myself to be a pretty girl. I did get a lot of views but the only "winks" I had were from freaky older guys that were not my preference. I sent emails to a few guys I was matched with and never had a response. Then I decided to test if it was the fact that I was a single mom so I changed my summary and left that out... sure enough within minutes I had all kinds of winks and messages. These guys are looking for hot girls with no kids... good luck to them! Welcome to the real world!

Date of experience: September 26, 2015
GB
4 reviews
22 helpful votes
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In my opinion match. Cofm, is the best site for getting money out of me, without any results. 6 months was on the site and had no luck at all. Only website where not one person replied. Another thing I got tons of spam messages enticing me to become a premium member, once u signed up and replied not one the genuine girls "yeah yeah" replied.

I hear a lot of people say they've struck gold, but only thing I found was a rat trap.

Date of experience: May 22, 2016
GB
1 review
2 helpful votes
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Match in Russia
August 17, 2022

I recently discovered that Match is still supplying its services to Russia. This, by implication, supports the invasion of Ukraine. I posted this to several people on the site, and Match deleted my account. In other words, they do not want their clients to know and, in a manner consistent with Putin, have arbitrarily eradicated my attempts to speak out against their support for Russian aggression.

Date of experience: August 17, 2022
Oklahoma
1 review
47 helpful votes
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Terrible experience
April 19, 2020

As a recently single female I would not suggest this site. It is overwhelming the amount of messages you get that are completely sex based. I didn't get one offer for a date only hook up opportunities. I don't understand as I'm a legit dating opportunity. I felt like a total piece of meat when canceling my membership not like a lady. I received 50 messages within a couple of days but none were from people who wanted to date me. This was a crazy negative experience.

Date of experience: April 19, 2020
Germany
1 review
3 helpful votes
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Absolutely the most frustrating company... they are scammers ripping ppl offf... my 3 month subscription expired months ago, haven't accessed the site because they said my prescription has run out... which I was happy about... now they just charges 6 months on my credit card... frigging scammers! And they just keep saying sorry... going to take them to the better business bureau... Everyone should report them... clearly they are a disgusting piece of $#*!...

Date of experience: August 20, 2015
Connecticut
1 review
16 helpful votes
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Bad customer service
February 29, 2016

This online dating sight screwed me out of money. When I contacted customer service, they refused to help me in any way. I did not have luck on match.com, so I wanted to try another site. However, they charged me when my renewal was up anyway then refused to refund my money. Do NOT pay a dime for this website.

Date of experience: February 29, 2016
Wisconsin
1 review
6 helpful votes
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BEWARE ON THE BILLING!
February 10, 2017

I cancelled my account two days before it expired and was still charged for an additional 3 months. Called Match and they told me I didn't do the cancellation correctly and they wouldn't refund my money. I checked the cancellation prompts on the Match.com website and there was nothing I could have done differently. They scam you on your billing so beware. To see many other people complaining says a lot about this company.

Date of experience: February 10, 2017
India
5 reviews
8 helpful votes
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I didn’t date yet and I would like to have it once. I realized that there are dating sites too from here. But most of the people are not satisfied with the services from Match.com yet. I am thinking that why people interfere in the personal matters of another person to make their business. This is the ever worst thing.

Date of experience: October 23, 2014
New Jersey
1 review
2 helpful votes
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Not worth the money
February 2, 2023

Been paying for several months and have been set up with several scammers. They say they do a check but it took me 2 minutes to look up the phone number and find out they were not who they said they were. Will not use the site again as you can meet just as many scammers on other free sites.

Date of experience: February 2, 2023
Florida
1 review
2 helpful votes
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Worst experience
September 17, 2023

First used it 20 years ago (2003) and a 15 yr marriage, I tried it. Just don't! Signed up & had to pay prem membership to view other's photos and emails. Sent out over 200+ personal likes/ emails. Never received a single like/email back. (Only a few views) Don't have a profile if you're not going to meet up in person. (There has to be restrictive measures to this.) A lot of fake, flakey and shallow people out there.

Date of experience: September 17, 2023
Texas
3 reviews
3 helpful votes
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It was easy to set up my profile and I got messages pretty quickly. Seems like there's a large and diverse user base, which to me is the most important aspect of a dating site. If I become single again, I would definitely use the site again.

Date of experience: January 28, 2014
China
2 reviews
12 helpful votes
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Match is awful
August 3, 2011

Match is awful. I bought the service, but no girls ever replied to my messages (probably because they had hundreds in their inbox). I terminated my account, but they kept sending me emails. I clicked on a link in one (it wasn't a link to renew or anything), and it automatically charged my credit card again. They obviously did it on purpose, and I've heard other people have been ripped off this way by them before.

Date of experience: August 3, 2011
Canada
1 review
28 helpful votes
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Hacking your account
March 26, 2020

True story... I signed back up on Match in February after years of shunning online dating but after meeting a couple in Miami who convinced me "not to give up"... sure, ok I'll give it another try. Few dudes and then I started communicating with someone who seemed ok, until I googled him and found out he was a white supremacist, OMG no! Then I met someone else who seemed relatively normal and thought I'd go in and cancel my membership but what... apparently I've lost access to my account. After many exchanges with Match - turns out my account was hacked. Someone took over my account and made several charges to my card with it. So, never mind being catfished, or whatever else creepy people do - you can and will get hacked on these sites and lose money. Match has told me to deal with my bank on the extra charges...

Date of experience: March 26, 2020
Ohio
1 review
1 helpful vote
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First of all, thanks for reading my review on this website. I paid $30.00 for a month on match.com, assuming that I would be able to at least get a few people to respond to my countless e-mails and IM's. NOT ONE person ever answered in any way. I did have a picture on the site, and also had a very good profile set up. When I contacted customer service, they were completley unhelpful. I would warn a potential subscriber to match.com to NOT give them any money, as their site is completley useless.

Date of experience: July 21, 2012
Canada
1 review
6 helpful votes
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Ladies...
December 6, 2014

Ladies... WATCH OUT FOR MONEY SCAMS!. Especially men sending long emails pouring their hearts out... getting you emotionally hooked... saying they love u, they want you to meet their family, you are beautiful, you are in their thoughts, on their screensaver all in a weeks time creating desire to meet then running into some problem requiring money. They have a heavy accent. Yahoo messenger to chat. Google voice as phone... ask questions, use caution and tell a friend if something is off. Copy pictures from match profile and ask to video chat or skype to see what they look like... it will be different. Copy profile as they will hide their profile in a couple of weeks to convince you are the One. I ALMOST fell for it, have a broken heart but was saved. Their is love but use logic over heart strings. Good luck!

Date of experience: December 6, 2014
Arizona
2 reviews
3 helpful votes
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Poor grammer
December 21, 2020

This site in the past has used the words "Her" & "She" for a woman (1). Now they have caved into the politically correct bs. Now 1 person is plural,... they or their.
Example: "She viewed your profile" has changed to "they viewed your profile", and so one. Maybe petty on my part but looking at this a bit deeper, I see a site full of snowflake liberals controlling what is to be and what isn't to be depending on your politics. Although I do like the ability to search for matches by their (her) political interest. And you can state (check a box) in your profile your politics.
And I had a extra feature allowing me to see that my sent messages had been read. I never received any notifications that my messages had been read. Why would someone receive a message and not open it and read it? Zoosk sucks as well.

Date of experience: December 21, 2020
Indiana
1 review
4 helpful votes
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They F*cling suck
October 25, 2016

They don't warn you that you're about to spend money you may or may not have. You find a surprise bill on your account and they won't refund because "you've been using the site since you're first/last 6 months ended". Are you $#*!ting me? I'm 4 days past and they won't refund. No email. No message. Nothing sent to let you know about this upcoming bill. I think that is horrible for a company to do that. Horrible customer service and I believe they do it so they can keep getting money from unsuspecting people. So good on that. You swindled the human population. You are a bunch of $#*!ing $#*!s. I will never recommend you to a friend. I will adamantly protest anyone using you for a dating site because of this. Good job.

Date of experience: October 25, 2016
New York
1 review
8 helpful votes
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I got the guarantee 6 month subscription. Match stated that if I didn't meet my match they would give me a free 6 months. After 6 months Match completely removed my profile, No contact number, no return of e-mails, Also, I found out from a former employee that a lot of the profiles of people showing interest are just fake profiles giving you hope so you keep a membership. Beware of this company. They are corrupt

Date of experience: October 22, 2014

Overview

Match has a rating of 1.2 stars from 1,214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 654th among Dating sites.

service
212
value
223
shipping
36
returns
56
quality
215
+48