Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.
I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!
Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.
Match is awful. I bought the service, but no girls ever replied to my messages (probably because they had hundreds in their inbox). I terminated my account, but they kept sending me emails. I clicked on a link in one (it wasn't a link to renew or anything), and it automatically charged my credit card again. They obviously did it on purpose, and I've heard other people have been ripped off this way by them before.
Date of experience: August 3, 2011
It was easy to set up my profile and I got messages pretty quickly. Seems like there's a large and diverse user base, which to me is the most important aspect of a dating site. If I become single again, I would definitely use the site again.
Date of experience: January 28, 2014
True story... I signed back up on Match in February after years of shunning online dating but after meeting a couple in Miami who convinced me "not to give up"... sure, ok I'll give it another try. Few dudes and then I started communicating with someone who seemed ok, until I googled him and found out he was a white supremacist, OMG no! Then I met someone else who seemed relatively normal and thought I'd go in and cancel my membership but what... apparently I've lost access to my account. After many exchanges with Match - turns out my account was hacked. Someone took over my account and made several charges to my card with it. So, never mind being catfished, or whatever else creepy people do - you can and will get hacked on these sites and lose money. Match has told me to deal with my bank on the extra charges...
Date of experience: March 26, 2020
They don't warn you that you're about to spend money you may or may not have. You find a surprise bill on your account and they won't refund because "you've been using the site since you're first/last 6 months ended". Are you $#*!ting me? I'm 4 days past and they won't refund. No email. No message. Nothing sent to let you know about this upcoming bill. I think that is horrible for a company to do that. Horrible customer service and I believe they do it so they can keep getting money from unsuspecting people. So good on that. You swindled the human population. You are a bunch of $#*!ing $#*!s. I will never recommend you to a friend. I will adamantly protest anyone using you for a dating site because of this. Good job.
Date of experience: October 25, 2016
Most popular dating site - I think this is probably THE most popular site out there for internet dating, but I have actually had better luck using craigslist to find new boyfriends than match.com. I think there are quite a few people on match that are no longer "single" but they just keep their profile up. The problem is that if they are not actively looking then they don't always bother to log on to their account. Craigslist is good because at least you know the people on there are actively looking for a date. But I still like Match.
Date of experience: November 1, 2008
First of all, thanks for reading my review on this website. I paid $30.00 for a month on match.com, assuming that I would be able to at least get a few people to respond to my countless e-mails and IM's. NOT ONE person ever answered in any way. I did have a picture on the site, and also had a very good profile set up. When I contacted customer service, they were completley unhelpful. I would warn a potential subscriber to match.com to NOT give them any money, as their site is completley useless.
Date of experience: July 21, 2012
I got the guarantee 6 month subscription. Match stated that if I didn't meet my match they would give me a free 6 months. After 6 months Match completely removed my profile, No contact number, no return of e-mails, Also, I found out from a former employee that a lot of the profiles of people showing interest are just fake profiles giving you hope so you keep a membership. Beware of this company. They are corrupt
Date of experience: October 22, 2014
Ladies... WATCH OUT FOR MONEY SCAMS!. Especially men sending long emails pouring their hearts out... getting you emotionally hooked... saying they love u, they want you to meet their family, you are beautiful, you are in their thoughts, on their screensaver all in a weeks time creating desire to meet then running into some problem requiring money. They have a heavy accent. Yahoo messenger to chat. Google voice as phone... ask questions, use caution and tell a friend if something is off. Copy pictures from match profile and ask to video chat or skype to see what they look like... it will be different. Copy profile as they will hide their profile in a couple of weeks to convince you are the One. I ALMOST fell for it, have a broken heart but was saved. Their is love but use logic over heart strings. Good luck!
Tip for consumers:
Money scammers preying on lonely middle aged women...use caution and check the info and pictures given..no man will ask for money while on a dating site..not a real one anyway..RUN!!! If they do !!!
Date of experience: December 6, 2014
I joined match to find a great guy. I signed up for 1 month with no renewal. During that time I met an amazing guy so i no longer needed match. Expecting my membership not to renew i see on my bank account that they charged me $42. I contacted them and they said they are not able to give me a refund. I am now paying for another month when Im not even using it. Worst site! Will not refer anyone.
Date of experience: January 8, 2018
I had a free match account 7 years ago. They won't allow you to email subscribers. So when i checked them out 2 days ago, I knew I'd have to pay. I was ok with a monthly rate. I put in my info and it brought me to the check out screen. When i saw they wanted me to pay for 6 months up front - I did NOT want to do that; can only tolerate about 3 weeks on any site simply from the sheer volume of messages I get in my inbox - and immediately hit the back button. They charged my card anyway. And because i immediately began receiving emails, they refuse to refund me any portion of what was paid, even though their site advertises the ability to obtain a full refund within 24 hours. I emailed them after canceling my subscription, requesting to cancel my membership entirely, as the site states as a requirement for a refund. Nowhere does it mention refunds being refused for receiving email. I am beyond pissed.
Date of experience: June 17, 2018
This site in the past has used the words "Her" & "She" for a woman (1). Now they have caved into the politically correct bs. Now 1 person is plural,... they or their.
Example: "She viewed your profile" has changed to "they viewed your profile", and so one. Maybe petty on my part but looking at this a bit deeper, I see a site full of snowflake liberals controlling what is to be and what isn't to be depending on your politics. Although I do like the ability to search for matches by their (her) political interest. And you can state (check a box) in your profile your politics.
And I had a extra feature allowing me to see that my sent messages had been read. I never received any notifications that my messages had been read. Why would someone receive a message and not open it and read it? Zoosk sucks as well.
Date of experience: December 21, 2020
The site itself is fine, but not as good as many others I've tried. However, the billing is a scam. They automatically sign you up for auto-renew. Fine, I knew that. So I cancelled a few days before the end of my subscription, or so I thought after filling out several pages, and hitting "continue with cancellation," several times. Only to find out due to a slow server, I didn't hit the "cancel" button enough times, and my subscription was not officially cancelled. I only learned this fact when my card was billed again.
It is extremely difficult to unsubscribe from this site, and the site itself is only mediocre. Go for OKCupid or any other site, and save yourself the trouble.
Date of experience: April 2, 2016
You pay for a membership and send some emails out to those who you may expect a reply but you don't why? They keep non-paying members as active but they can not reply back to you. There is no way of knowing this before you send a message. They won't give a refund either. Plus you get the same matches everyday. Useless.
Date of experience: January 2, 2017
So I wanted to use match because I was tired of guys from POF and tinder being disgusting and shallow. I'm a 5'11 black woman and that seems to scare men off. So I decided to sign up for match and I was there for 3 months and only one person talked to me and wanted to be friends. And he ghosted after a while. I really did feel like I wasted my money because it wasnt worth trying to talk to all these guys just to be ignored in the process.
Date of experience: October 11, 2018
I had high hopes with this site and I gave it plenty of time - over a year. But I just had no success with it. And maybe it's more of my options in my location. Either way, I only went on a couple dates. Every person they matched me with I was just not attracted to. Or 4 of the 10 daily matches had 0 pictures. It was time consuming and disappointing for me.
Date of experience: April 17, 2015
Complete scam. Have not logged in in over 4 years - have been charged $119 per year every year. Customer service quoted contract terms I never read - refused to refund the charges - complete lack of customer service. Offered to refund 15% of my fees. Completely unacceptable --- what kind of company charges recurring fees for someone who does not log on for 4 years. Criminal behavior - filing complaint with Texas Attorney General. Avoid - never produced any results and was a total rip-off when I was trying it out --- completely unacceptable to charge unwitting consumers year after year after year after year after...
Date of experience: August 3, 2016
Wow, what can I say except I feel like a fool. If you read all the reviews that I just read, you will see why it is really stupid to get involved with this site. It lead me on, it tried to learn as much as it could about me, and when I accused it of being a robot, it got mad at me even after it had been calling me "dear". It claimed that "she " was an artifact dealer here from Dubia UAE, what a joke, except that it was on me. Now the site leaves me alone. Don't go there, unsubscribe immediately!
Date of experience: August 20, 2019
As a male, you'll find maybe 1% of the profiles are active female accounts. When I let my subscription end I started to get spammed with all sorts of likes, winks, and interests. None of these women existed or responded during my subscription period. When the subscription ended a few hours later it said I had multiple new messages waiting for me...
It's a scam tactic that goes hand and hand with it leaving inactive accounts up and in the search rotation/results.
Date of experience: September 10, 2015
While I didn't have some of the problems that other reviewers had, I will say this-there is definitely a scam going on. While my subscription was active, I heard from at most 2-3 women per month. But now that my subscription has ended, I get contacts sometimes 2-3 per day! The only possible explanation is that the system is rigged to get me to subscribe again.
Date of experience: April 6, 2016
I found a match and we decided after a month to be exclusive... we both wrote and thanked match gave them a high rating and after 6 months they started emailing my boyfriend. Letting him know about promotions and that people were interested. We both requested an unsubscribe but a couple months after that they hit me up with promos. It caused doubts and arguments btw us... they were relentless!
Date of experience: February 26, 2017
Less than a month and they will not refund or prorate my account. I great numerous young girls trying to get me to email or text them. Must be a scam I'm 52 and they are 20. Do not care for this site at all too much spam etc. something wrong with a business that will not refund you especially when 95% of purchase is not delivered yet. Don't not recommend this site. My advice don't join!
Date of experience: March 13, 2017
This site is for sure successful if you subscribe. However, I give it a 1 star because all the women on this app are emotionally damaged. If I was looking for a quick $#*! I'd of stayed on bumble. I thought this was for adults who knew what they wanted? More like mentally damaged women who don't know what they want and just waste my time. 10/10 girls I met on here I slept with but also just weren't ready for anything serious. So I guess it just depends what your looking for and my opinion is jaded because I want something real.
Date of experience: April 22, 2022
If you don't want to get in the trap of going round and round in circles trying to cancel your subscription and stop Match from charging you - just don't get started with it! I came to the conclusion that most dating sites which try to sell you long-term membership ( like Match) only tend to be scam sites that prey on your money. They have only one task to make you purchase this membership and then it doesn't matter if you like their service or not. So they use fake photos, stolen identities, chatbots and a few hired chat operators for good measure just to entice you into paying.
Date of experience: December 3, 2020
Not only does it not live up to the hype, few if any matches. But I cancelled the subscription 2 weeks in, but they won't let me out for 3 months. They want me to pay whether I use it or not. I had tried this site about 3-4 years ago. It wasn't good then, but I figured I'd give it another shot. Boy was I wrong. Don't waste your money, because that's exactly what it s. Money down the toilet!
Tip for consumers:
Don't do it.
Date of experience: September 30, 2022
Tried it for a few months in 2016 and cancelled. In 2017, after four month, suddently they renewed my account without me knowing and charged my credit card without me knowing. Requested refund through customer service but never received it. Scammers! Beware. The site itself is useless. Seems they try to create artificial activity.
Date of experience: February 24, 2017
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