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Match

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Overview

Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.

  • Service
    203
  • Value
    214
  • Quality
    205
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
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How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Date of experience: 2/24/23
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Top Critical Review

“Match and OkCupid”

Paul W.
11/27/24

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: 11/1/24
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Reviews (1,207)

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Reviews that mention popular keywords

customer service (218) credit card (119) phone number (40) email address (20) auto renewal (87)
Thumbnail of user rachelm191
New Hampshire
1 review
2 helpful votes
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March 26th, 2018

Not pleased with Match.com. After purchasing a three-month subscription I chose to not continue paying for Match. I cancelled the account online two weeks prior to the automatic payment that would have been due for my account. I was charged the following month, NOT HAPPY. Called Match.com customer service and only received a limited refund compared to the payment I was charged. Was notified on the phone with customer service that you must speak to a representative in order for the subscription cancellation to go through. It does NOT say that anywhere online! Unfortunate ending to my experience with Match.

Date of experience: March 26, 2018

Thumbnail of user patrockd
Arkansas
1 review
6 helpful votes
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October 27th, 2017

I signed up and started to browse profiles and almost ALL of the ladies are not even in the USA. They all have the same excuse. They are from Florida, or Texas or California but are currently out of the states. Then they give you their number and tell you text only as their connection is bad for phone conversation. The ones that do call sound like tribal elders and not even ladies. Lets not forget the numerous ladies profiles that have, TEXT ME, and they give you a number on their profile picture. Match.com is a scam site... dont spend your money on it. Hell, go out to a club. At least you might find a real live woman. Not some fake trying to scam you over the internet

Date of experience: October 27, 2017

Thumbnail of user lendels
India
2 reviews
4 helpful votes
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March 19th, 2016

I agree with some reviewers: If you can't make it on Match or Mingle2day you are not gonna make it on any other site. There are 1000s of dating sites and trust me: Those two are the only sites which worked for me. Sure, I have used dating apps, but that is just to spend some time if you are bored.

IMO: Go out guys, meet girls offline! It works just great! And if you still want to do online dating: Go for those (few) established sites!

Date of experience: March 19, 2016

Thumbnail of user patrickj19
France
3 reviews
21 helpful votes
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September 24th, 2014

Come on guys, who can possibly defend this obvious scam! I had all the troubles in the world to get rid of my profile, I finally ask for a company to help me get through it all! At least THEY were efficient (sos-internet) and got me rid of the subscription and my profile!
Too bas I can't get sos-internet 5 stars and none for this "dating" website

Service
Value
Quality

Date of experience: September 24, 2014

Thumbnail of user samb232
3 reviews
11 helpful votes
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December 23rd, 2017

These people (Match.com administrators) are sickening. I paid for a year and, after 1 month, I get a message saying my account has been terminated. I had no idea why, and asked them. They referred me to their "Terms of Use", which is voluminous and complicated. I read it anyway and didn't see anything I did to violate any of their terms. I asked them to clarify and they refused to tell me why they terminated my account.

In the meantime, I had spent hundreds of hours cultivating relationships on the site, only to have all of those conversations become inaccessible to me as I can't log on to the site.

AND, they have my money and refuse to refund it.

I would not recommend anybody using this site, as you could be wasting a LOT of time and money, should they arbitrarily decide to pull the rug out from under you for no reason.

Date of experience: December 23, 2017

Thumbnail of user stacyd45
Massachusetts
1 review
0 helpful votes
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May 22nd, 2017

I am picky, friends talked me into it and it was the best thing I ever did! I met an amazing man. We have been together 3 years and are getting married this December. I couldn't imagine my life without him he's definitely the best thing to ever happen to me. There's certainly a lot of good/bad to everything but I would recommend this to everyone. Good luck.

Date of experience: May 21, 2017

Thumbnail of user omegar
TT
149 reviews
1,791 helpful votes
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August 8th, 2011

Okay this site may have its issues but you know what I like the site and it allows people to meet others from all over the place and for me that really is a plus when it comes to this site. Yes there are bad elements but this site does have good elements too. Its all part of life. For my vote this site gets a good rating!

Date of experience: August 8, 2011

Thumbnail of user ritah31
California
1 review
3 helpful votes
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March 7th, 2017

I met someone on Match the first week. He was the only man I corresponded with. Within a matter of days he asked for money. He was reported immediately to Match. I called Match requesting my money back. The agent I spoke with said he saw no record of my complaint. However, I received an acknowledgment from Match. Then I was told they NEVER refund money. If that's why I was calling he would hang up because I could not speak with a supervisor. Remember that with Match it's all about the money and not about you or your safety.

Date of experience: March 7, 2017

Thumbnail of user jaedens
India
1 review
3 helpful votes
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October 4th, 2016

I have been a member of Match.com for almost one year. I haven't found any girl which had girlfriend material but I enjoyed plenty of good dates and met dozens of nice women. Conclusion: Absolutely good dating site and I think it may be the biggest I have found.

Only reason why I stopped using it was because I found Mingle2day.com being a better site for my needs. It is pretty similar to Match.com but it was more affordable for me.

Match.com is a great dating site. Don't pay attention to all those frustrated reviewers trying to make you believe that it is a scam because it is simply not!

Date of experience: October 4, 2016

Thumbnail of user chrisl136
Pennsylvania
1 review
4 helpful votes
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January 27th, 2016

One day in and I already see the flaws. Two people contacted me to try to get my personal information. None of the attractive people I saw when I was previewing the site were available once I paid. The customer service department is rude.

Date of experience: January 27, 2016

Thumbnail of user amyn16
California
1 review
7 helpful votes
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November 19th, 2014

This site is a rip off. They give you a "6 month guarantee", however the only thing you can be guaranteed is that you will be charged again and will NOT receive your 6 months free. Not only did I get charged again 120$ but they also did not give the 6 months free and will not refund the 120$ that I did not authorize. Sending the same matches over and over again and people with no pictures or that haven't even been active in over 3 weeks... Is not reasonable. Then saying I didn't meet the criteria by not sending 5 emails a month to people is never had contact with... What a joke! I could have done that but it's about a real connection, not meeting a requirement. I would never re come d this sure to anyone! Save your money and aggravation! And they are very unhelpful if you call. Word of myth us key, they can keep my money but I will make sure people know to be aware!

Tip for consumers:
Don't do it! It's a rip off! And mske sure you cancel the auto renew immediately!

Date of experience: November 17, 2014

Thumbnail of user bradr34
Indiana
1 review
9 helpful votes
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May 21st, 2016

Listen, I wanted to get into a relationship, I really did. I'm just a busy, grown adult who doesn't have time or patience to go clubbing or any of that other stupid crap. I get on match.com, and get the paid membership, because I really want something to happen. What do I get in return? Almost 90% of people my age aren't paying members (Not to mention that half of them were last online "Beyond three weeks ago"), which means that they can't speak on instant messenger, or anything else. What is the point? There is none! You can't talk to potential dates because nobody wants to shell out such a large sum of money just to meet people! I know what you must be thinking reading this, that I DO need to go out more, and do all the partying that my friends have done in the past. Perhaps I will. Match.com is a scam, and it sucks. Don't ever use it. EVER! It is a horrible waste of time and money.

Date of experience: May 21, 2016

Thumbnail of user kerryy9
Utah
1 review
3 helpful votes
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April 25th, 2019

Not sure how they are not shut down? The beautiful women on this site are not real. Many women use the site. Match purposely trys to entice you in with fake profiles. I have had all kinds of women on other sites show interest and I have been able to message them without additional little charges, even if they are not paying members. Within 2 days on another site I am talking with 6 different women on whatsapp.

Date of experience: April 25, 2019

Thumbnail of user ps160
Kentucky
1 review
9 helpful votes
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September 21st, 2014

Awful! They keep sending me so called matches even though I have cancelled my subscription. I have asked repeatedly to have emails stop. It is a scam! I made it clear that I am lesbian yet they kept sending me men matches... scary looking men! Match never answered my complaints. They just fill my inbox with emails about matches. No one should be my match because I removed all content from my profile when they refused to take my profile down.

Date of experience: September 21, 2014

Thumbnail of user deniser13
California
1 review
5 helpful votes
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February 20th, 2015

I signed up for three months based on all the hype. So far it's been terrible. The quality of men on the site is not good. I have been on free sites with much better success. Definitely will not renew subscription.

Date of experience: February 20, 2015

Thumbnail of user joans98
Arizona
1 review
5 helpful votes
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May 1st, 2017

The men there NEVER answer. If they happen to answer run because they are stalkers or African scam artists. I was approached by all the wrong men. You can specify if something totally turns you off so you get matched with smokers, drinkers, whatever. They were all matched with me. Not worth the money. By the way, full disclosure... I was kicked off the site. I have no idea why. They didn't tell me. They just said I did something wrong and they were terminating my account and refunding my money. So, if you want a refund piss someone off. Lol

Date of experience: May 1, 2017

Thumbnail of user jennifers310
Canada
1 review
4 helpful votes
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December 10th, 2016

This site is total disappointment. They renewed my membership automatically for $98 and I caught it days after on my mastercard and they would not refund. On site a year and its the same people, even the users who no longer pay. Its a scam and no one is accountable. Site has not worked half the time and service is terrible. POF way better and free.

Tip for consumers:
Don't bother

Value
Quality

Date of experience: December 10, 2016

Thumbnail of user shawnm476
Ohio
3 reviews
49 helpful votes
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September 26th, 2020

A 65 year old man contacted me with a nice message. I wasn't going to pursue it because he was really too old for me. But, i thought i would bend a little. So, i wrote back. I saw him online numerous times over the course of the next 9 days, and he never responded back to me. I should have known there was something up. He had in his profile a list of 3 bars he likes. He must of sent me a message while drunk at the bar & had a fleeting moment of 'interest'.
This is typical. The site is filled with men who are easily distracted, unmotivated and/or already taken.
I have quit the site for good. This site is a time and money waster.

Service
Value
Quality

Date of experience: September 26, 2020

Thumbnail of user tonej
New Mexico
1 review
3 helpful votes
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December 31st, 2015

I keep getting all sorts of emails from match.com, that so and so, wants to meet me, matches who have sent me emails, winks, etc. even though I canceled my account several months ago. I click scam on every email they send me, but they send new emails form alternate email addresses.

Besides being annoyed with all the emails from match, I realize that my profile is still up on this dating site. I also remember some matches on match.com (when I was still a member) telling me that they joined match because they saw my profile and wanted to meet me. If my profile, and other canceled members profiles on match, are still up and running on match, then this is for sure a scam.

I have tried to contact match regarding this matter, but was holding for more than 30 min, so I hang up. I wish there was a law against this kind of scam and practices.

~ A disappointed and an annoyed customer of match.com

Date of experience: December 31, 2015

Thumbnail of user sulayn
New Jersey
5 reviews
14 helpful votes
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July 1st, 2022

These sites are ALL the same with many operated by the same parent company.

Tip: If you decide to join to ANY in the future only use Paypal (not a credit card). So far I have gotten refunds super quick from 2 scam sites that didn't live up to the hype. Also on PP, you can opt your settings to block auto renewals if they try to charge you again.

Sadly some ONLY offer payment via credit card, so stay away from those 100% if you do not want to empty your bank account.

Service
Value
Quality

Date of experience: July 1, 2022

Thumbnail of user dustinj5
Washington
10 reviews
3 helpful votes
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April 21st, 2016

I had a problem with false emails. Their answer was that it was impossible for their service to do what it was clearly. Their email replied to my request to look at the sender's and got an answer that the sender didn't exist at the time. It then forwarded me to their web site.

I do not do business with people like this. I reversed the payment on my credit card for my membership.

Definitely don't us them!

Date of experience: April 21, 2016

Thumbnail of user cindym61
Utah
1 review
4 helpful votes
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August 12th, 2015

This company is a total rip off. They will just keep charging you even after you cancelled your subscription 6 months ago. So go to your bank and cancel your card before they can take more money even if they tell you they have cancelled your subscription. They will even tell you that they will send you an email of the cancellation yet you will not see one. Or should I say I haven't seen one and I have cancelled now twice this year and haven't used the site in months. However to my surprise they charged me again. And they refuse to refund my money when no services have been rendered. This company sucks and be careful for the male scammers on this site as well, they probably work for Match.

Date of experience: August 12, 2015

Thumbnail of user natalies112
natalie s.
Hawaii
1 review
3 helpful votes
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March 29th, 2018

This company treats you like crap! BE CAREFUL with all their sneaky charges. Customer service SUCKS!!!!! Its REALLY difficult to cancel your account and when you do cancel it, they keep your profile up for other people to see, but of course you can't see them. You have to call them personally, to get your profile removed. That is def a invasion of privacy, to keep my profile up after I canceled it. SO just make sure you read the fine print. I canceled my account 6 months ago and found out today, it was still running! They only gave me a partial refund, even though the error was on their end! They could see that I had not logged into my account since the day I cancel it. I demanded to speak to a supervisor but the woman told me they don't have supervisors (NO JOKE!)!

Date of experience: March 29, 2018

Thumbnail of user terir18
Canada
1 review
4 helpful votes
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October 13th, 2017

This site is very dishonest. High percentage of scammer ( Russian or Nigerian) profiles, plus a very high number of faked accounts that I assume are created by a match.com bot. The same 3 line profile is repeated over and over and over with different phitos. Stay clear and don't waste your money

Date of experience: October 13, 2017

Thumbnail of user pollyc
GB
1 review
3 helpful votes
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June 11th, 2011

I terminated my membership of this website some time ago and they will not take my profile off. Consequently I receive interminable emails telling me someone has viewed my profile, added me to their favourites etc. I have asked and asked for it to be taken off but to no avail.

Date of experience: June 11, 2011

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