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Match

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Overview

Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.

  • Service
    203
  • Value
    214
  • Quality
    205
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
25
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How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Date of experience: 2/24/23
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Top Critical Review

“Match and OkCupid”

Paul W.
11/27/24

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: 11/1/24
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Reviews (1,207)

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Reviews that mention popular keywords

customer service (218) credit card (119) phone number (40) email address (20) auto renewal (87)
Thumbnail of user justinw26
Oregon
5 reviews
19 helpful votes
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June 24th, 2016

Have been on here and off an on again they kick me off for no reason what so ever as soon as a i make a profile an upload my photos to get approved i am kicked off the site an account blocked for no reason what so ever profile then gets deleted these people running this site are pieces of [s][h][i][t] an scum of the earth to boot plain an simple take your time an money somewhere else vs dealing with these lowlife scum

Date of experience: June 24, 2016

Thumbnail of user am7060
Canada
3 reviews
13 helpful votes
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August 27th, 2016

Match. Com was-of the three online dating sites I tried-the most frustrating overall. I consider myself an attractive, intelligent woman over fifty but for most of the men my age? Foooorget it. It was almost guaranteed they were looking for women 10-20 years younger than themselves (and they make sure their profile says that-and woe unto you if you are not in that "golden age range") That being said, there were (of course) some very nice men who were not of that mind set and I actually ended up seeing one seriously for awhile, so I would say that Match.com CAN work. But it really wasn't a very pleasant experience (and an even somewhat confusing for me as I would really NOT want a partner 20 years younger than myself ever... nor do I think I am such a "catch" that a man that young would even want me... but clearly, more than a few of the men on Match do NOT share this feeling)

Date of experience: August 27, 2016

Thumbnail of user eddym15
Canada
3 reviews
20 helpful votes
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March 10th, 2016

It is the second time in two years that I tried this dating site.
In my case it is always the same. You set up your search criteria and they send you everything else. I wasn't looking for a smoker. They sent me profiles from smoker. I was looking for a slender or athletic or thin woman. They offered the opposite. I was looking for a woman not older than 47. They offered profiles of women above 50.
I have contact them three times. All they say is I should change my setup. But there was no mistake in the setup. Than they said they have not enough match for me and that's why they looking for the nearest possibility? This site is not worth it to get angry. Just stay away from it. Take care

Date of experience: March 10, 2016

Thumbnail of user 1331antone
Texas
1 review
0 helpful votes
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May 7th, 2023

I was on match just before covid, and it was good. However, it has now taken steps to charge more for you to get less. For example, you have to pay to send a message to those who likely would be better matches for you under a section called "Highlights." I noted the differences in that and the section under "Discover" that still allowed me to send a message. Match separates choices out and should not. Why would they have that right? Further after you "like" and send a message, you can't see what you sent unless they match you back. Further my "like" number would go up but no new profile would show up under "who liked me!" So maybe I had 32 likes and it went to 33. I would check under the "who liked me" and the profile would still be #32! Where did they go? It was very disconcerting and much less consumer-friendly. I am still unsure who I might have missed. Not to be arrogant at all, but I am pretty nice-looking, am truly slim and healthy looking; further I have a solid, non-drama profile--with some pleasant humor that would be attractive. When I was on previously, as I mentioned, I got so many responses to my likes--this time it was like they never even saw my "like" to them. I have even wondered if their "algorithm" is off? This was a complete waste of time and money since the changes are in place. I say "Run, Forrest, run!"

Date of experience: May 7, 2023

Thumbnail of user gt18
G T.
New Mexico
11 reviews
28 helpful votes
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December 24th, 2013

It is what it is.....as a female your lucky to find quality...most are older men and or players so it is what it is....as always use caution with on line dating......not worth the price either, if you want to try just do the month fee.....unless people are honest you get what you get......

Date of experience: December 24, 2013

Thumbnail of user carar16
Israel
1 review
2 helpful votes
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July 19th, 2016

I would give 0 stars if I could. I am moving back to the US after 8 years living abroad and I remember match.com being one of the more popular sites to meet people. After attempting to sign in from my email and fill out a profile I was kicked off before I could do anything. I was blocked from match before I could even use it. When I tried to call and email they could not give me a reason as to why they blocked me they said they cannot even get into my account and see the issue without me suing them. It does not even make sense and sounds totally ridiculous and made up! In the end Im just giving up because not one person could answer why it happened.

Date of experience: July 19, 2016

Thumbnail of user stuartm63
Georgia
1 review
9 helpful votes
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January 16th, 2017

DO NOT join Match. I finally did after a year of a free membership. They automatically renew your membership and then when you call to say you don't want it, they tell you its in the fine print for them to do it and they don't give refunds! I went to my credit card company and disputed the charge. When I asked customer service to speak to a supervisor, I was told that they would give me the same answer. I told her that was ok, she said their was not a supervisor available. Such BS and a total rip off. They STEAL your money!

Tip for consumers:
DO NOT JOIN!!!

Service
Value
Quality

Date of experience: January 16, 2017

Thumbnail of user jerryw43
Colorado
1 review
2 helpful votes
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November 1st, 2015

The site offers another 6 months free but there are almost unattainable requirements attached. One requirement is that you have to find 5 matches a month and then you have to send those 5 email. It's hard to find 5 matches a month because of income, physical attraction, education, etc.

Date of experience: October 31, 2015

Thumbnail of user tomt475
Massachusetts
1 review
19 helpful votes
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May 26th, 2020

Match.com when you do a search, can't even tell if person is a paying member. They can like you but can't reply, they you find out you can pay more so they can. Money making scam. Also can't tell how long sense last sign in. You can tell most recent, but once you get to about 10 deep it might have been a month ago, no way to tell

Date of experience: May 26, 2020

Thumbnail of user bradt6
Florida
11 reviews
27 helpful votes
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March 18th, 2016

When you sign up for this site it gives you the option of 3,6 or 12 months. If you dig around some you can find that there is a one month option. Good, you want to test the waters and try it out before committing to the longer term subscriptions. But, they bury in their "term and service" an auto billing clause, that they seem to think is as ironclad as the fabled "Massey Prenup" because when you call and ask for a refund they tell you to basically go fly a kite. This auto renew clause is obviously part of their business model and any company which relies on this type of behavior is shady at best. Stay away from this company. You will get ripped off.

Date of experience: March 18, 2016

Thumbnail of user laurenw27
Iowa
1 review
3 helpful votes
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September 1st, 2015

I signed up for match.com and my page was hacked. A guy went in. Changed my password and email and I could no longer access the site. I was charged for 3 months and when I called in to see what was going on with my account they told me someone hacked it. They said they would give me a refund and never got one. I called in a few months later to see why I never got refund and they told me it was too late. What a rip off! I will never use this site again. It is better meeting people the old fashioned way!

Date of experience: September 1, 2015

Thumbnail of user lik4
New Jersey
1 review
3 helpful votes
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April 3rd, 2019

Match has just made it incredibly hard to find a "match" via a search. You used to be able to search by various criteria including income. They took that away. As the match customer service rep explained, wealthy men like to date the housekeeping women that work in hotels. I kid you not. It used to be you could search for someone who was on the same level as you, keeping possibilities at a minimum. Now, I get 2000+ matches. WTF...
If you are like Allex P who uses the site for "dating" - great. If you are serious about meeting someone to build a life with... GOOD LUCK!

Date of experience: April 3, 2019

Thumbnail of user cm74
Illinois
1 review
11 helpful votes
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December 29th, 2014

Wow! This Sugarsmydog (pof) and sugargold66 (on match) must be a real piece of work! He pretends to be looking for a relationship, when in reality he's been doing this for years! He says he's looking for this and that, yet he cheats rampantly and lies to no end. Even with multiple women in ONE day! Or worst one afternoon. He is a disgusting pig, who prob has gender issues and balding way too fast so he just takes his anger out on cheating on every women he meets. They can't ALL be WRONG about him!

Service
Value
Quality

Date of experience: December 29, 2014

Thumbnail of user dougc602
Texas
1 review
2 helpful votes
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October 20th, 2021

Did the six month option to give a good sample of who might be out there. Well during that period sent out contact notes to MANY. Had only two respond... Today as I'm writing was sent a note that someone was interested and I could look at it but had to renew my subscription. Sound like a scam? You be the judge. To top it off I put in the first line of my profile on the final day that this profile was no longer active. Humm. Did the sensor take that out perhaps? DaDaDa that's all folks

Tip for consumers:
Good luck

Service
Value
Quality

Date of experience: October 20, 2021

Thumbnail of user bt34
Florida
1 review
6 helpful votes
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February 17th, 2016

Sign up for a 6 month period. Sent out a bunch of emails and put myself out there with little response. Didnt meet anyone. Membership expired and they automatically renewed me for another 6 months (which was in the "Terms and agreements") and I didnt notice til 5 days after when I checked my bank statement. I tried to get a refund but since I had sent an email out in that 5 day period they said they couldn't do it. If I wanted a year long trial I would have signed up for it. They create the site this way to suck more money out of poor single people. They should at least send a notice saying your membership will renew next week so cancel now if you dont want to get charged. Waste of time and waste of money on this site. DONT DO IT!

Date of experience: February 17, 2016

Thumbnail of user rachelp692
Arizona
1 review
7 helpful votes
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June 6th, 2022

As soon as I set up my profile, Match showed me an assortment of the ugliest mofos in my area. It was as if the app said, "Welcome to Match! Go $#*! yourself." I have seldom felt so disrespected. It didn't even *try* to start off showing me the best-looking people in my city at an attempt to strike a little hope in my heart — which leads me to wonder, what kind of business is this? When navigating the app for free, one's experience is incredibly limited. It's an app that *wants* your money. So what's going on? Although I didn't spend a single penny on Match (because ew), I feel like my short experience on it makes me entitled to financial compensation.

Tip for consumers:
Save yourself

Date of experience: June 6, 2022

Thumbnail of user js215
Canada
1 review
1 helpful vote
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June 18th, 2016

I, too, have had my account blocked barely 24hrs after paying $65.00 USD for the 'privilege' of a 3 month subscription. In my brief time on the site, I favorited a few profiles that were interesting, answered a few e-mails, and filled out my profile honestly and completely. Then I'm unceremoniously booted out of the page I was on and, on trying to log in, told my account was blocked. At that time I was sent an automatic e-mail asking for personal information - which I gladly provided - and no explanation beyond that. Their customer service line was closed, as it apparently only works 9-5 weekdays. I'm confused about what occurred and feel this is the very definition of fraud.

Date of experience: June 18, 2016

Thumbnail of user danielo522
Colorado
6 reviews
120 helpful votes
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March 26th, 2021

I've tried to contact match about a glitch in my droid app. When I attempt to email or text I'm blocked by a message that says you must accept cookies to use firefox, okay I don't use firefox and of course i've accepted all cookies on explorer.
The issue with my droid is ( this way maybe someone from match will see this review and help my out)
When I'm texting on my phone with the match app the only line I can see is the one I'm currently typing. Once the line shifts up I can't see the autocorrect changes that are made. Most of the time this is harmless, however sometimes the autocorrect makes me look like a buffoon. Am I using the wrong app or the wrong service?

Tip for consumers:
Beware of internet ghost, lol

Products used:
I want a fix

Service
Value
Quality

Date of experience: March 26, 2021

Thumbnail of user peiningt
Peining T.
California
1 review
2 helpful votes
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February 24th, 2018

their customer support didn't send me the password reset link till 10 days after when my membership expired. and said they couldn't refund me the prorated membership fee. I'd like to ally people with similar experiences to sue them.

Date of experience: February 24, 2018

Thumbnail of user tj72
GB
1 review
3 helpful votes
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July 22nd, 2014

Worst dating site ever! They screw you with subscriptions and do not return your money! They are a rip off! No one is real on there and they tell you your subscription is about to run out and then they take more money from you and there is no way of closing or changing the subscription online! What a crock of $#*!! DO NOT USE!

Date of experience: July 22, 2014

Thumbnail of user vishj
Louisiana
1 review
4 helpful votes
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September 28th, 2017

I didn't use it for a very long time because the selection pool was not good at all and I find out later that my account got hacked and my profile became some old man's profile trying to get women! So I cancelled the card in that account and turned off my auto-renew. They still got my new card information anyway (saying my financial institution provided them the new info (WTF, Capitalone?!) still charged my card and kept charging it even though I have disputed it. This site is greedy and evil and all they care about is money in their pockets. Stay very far away.

Date of experience: September 28, 2017

Thumbnail of user kentw
Texas
7 reviews
21 helpful votes
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April 20th, 2010

What they do is have a hidden paragraph buried in the very lengthly legal terms that you agree to when you click the "I accept" button. This is the one that no one reads or it would take a whole day. What it says is that you automatically agree to renew when your subscription ends.

For instance, say you sign up for a three month membership. When the three months ends, you think your membership is over and your credit card won't be charged again, right? Wrong! Match.com rips you off by continuing to bill your credit card until you call them and complain, all because of this buried paragraph designed by their shyster lawyers.

My advice is to stay away from Match.com; there other other dating websites that don't screw you like this. Match.com has a bad reputation for ripping people off.

Date of experience: April 20, 2010

Thumbnail of user jodyf10
California
1 review
5 helpful votes
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March 11th, 2017

I'll admit I am about average looking, so I wouldn't expect to be overwhelmed with views, but to have no views by real people is a bit odd, (you will get escorts masquerading as members here) because on other sites I get a healthy/ normal influx of views and interested people. I have a paid membership and it's just a waste of money and I am waiting to end the "service" just before the termination date - because - y' never know... also - ever try canceling one of these? Lol... good luck! :)

Date of experience: March 11, 2017

Thumbnail of user cherylk53
Tennessee
2 reviews
20 helpful votes
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May 28th, 2017

Forget online dating. I had only one date in three months. He seemed like a nice enough guy, but he is extremely outdoorsy and builds hiking trails in his spare time, and my idea of being outdoors is sitting on my covered deck with a glass of wine. Anyway, I wore a nice dress to our dinner date when I should have worn hiking boots and khakis. Those would have suited him better because he seems to be looking for a female clone of himself. NOT GOING TO HAPPEN, BUDDY! I'd rather be alone than endure hours of sitting in front of my computer reviewing potential dates. I just cancelled my subscription to match.com. Good riddance.

Date of experience: May 28, 2017

Thumbnail of user justmem1
GB
1 review
6 helpful votes
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August 26th, 2016

I joined last month, realised very quickly that It is a terrible site, paid first month and tried to cancel my subscription and delete my account, 2 weeks later and I'm STILL trying, finally got an email back saying they are refunding me but the user name isn't even me! And now I can't even log into my account even though I have changed my password. Shady site and shady customer service.

Date of experience: August 26, 2016

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