business logo of Match

MatchReviews 1,218

1.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Match?
grey star
grey star
grey star
grey star
grey star

Match Reviews Summary

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
216
value
225
quality
219

We monitor reviews for authenticity

Louisiana
1 review
4 helpful votes
Follow Vish J.
Unfollow Vish J.
Share Review
Report Review

I didn't use it for a very long time because the selection pool was not good at all and I find out later that my account got hacked and my profile became some old man's profile trying to get women! So I cancelled the card in that account and turned off my auto-renew. They still got my new card information anyway (saying my financial institution provided them the new info (WTF, Capitalone?!) still charged my card and kept charging it even though I have disputed it. This site is greedy and evil and all they care about is money in their pockets. Stay very far away.

Date of experience: September 28, 2017
Massachusetts
1 review
4 helpful votes
Follow Den k.
Unfollow Den k.
Share Review
Report Review

The other day I signed up on Match I knew within five minutes that it was I wasted my money I started receiving emails from women half my age from around the country that I totally fake and the women that are there how the same woman that were there a year ago and all the same women that are on Plenty of Fish so do not waste your money the site is a scam I called and asked for refund and they absolutely refused

Date of experience: September 26, 2017
South Carolina
1 review
6 helpful votes
Follow Melinda D.
Unfollow Melinda D.
Share Review
Report Review

DO NOT sign up for the fraudulent service. They will automatically renew a membership, tell you that you agreed to that, and refuse to refund your money. Beyond that, the "recommendations" that they send have nothing to do with your profile -- it's a total scam. I am reporting the charges they made to my bank account as fraudulent.

Date of experience: September 26, 2017
District of Columbia
1 review
2 helpful votes
Follow Roger J.
Unfollow Roger J.
Share Review
Report Review

Review:
VERY DISSATISFIED CUSTOMER... The site offers a smaller monthly rate to do more months. Not aloud a refund after wanting to canx the 1st month? They entice with a lessor monthly rate for more months, but cannot get a refund if the site is not for you and/or you find a match early. Why can't they revert the price back to the 1 month rate and refund my money for months not used? Here is a Hypothetical under their current policy. Let's say you pay for a two year rate and find a match early and want to canx. You are charged the two years for the match. Whereas if we go month-to-month on original rate. You end paying way less when you find a match or just want to quit. This is a bad business practice and needs to be reported the appropriate gov agency and write many many reviews telling folks not to use your site. And if they do please only go month to month because it will cost less in the long run. WATCH OUT...

Date of experience: September 26, 2017
Germany
1 review
8 helpful votes
Follow John h.
Unfollow John h.
Share Review
Report Review

Follow up review
September 24, 2017

This is a follow up review. Match is a scammers paradise. Still get lots of likes views favorites. From contacts with a picture of a pretty young woman. 20 minutes or so later. Their profile is gone. Then there is still the hits you get. Views likes favs. You look at the profile. It says not active in 3 weeks. How can someone view your profile. With out being active in the site. Match generated those responses. To try to make you think your getting some where. Then all the hits from none paying members. They have contact info there. Everyone is a scammer. I have been doing an experiment. 60+ in a row. Asked for an iTunes card. The amount of fake hits I get from scammers is slowing down. I must have turned most of them down. For give cash. It's always more active on the weekends. But this site is a scam. Run by scammers. DO NOT JOIN.

Date of experience: September 24, 2017
California
1 review
5 helpful votes
Follow T-David N.
Unfollow T-David N.
Share Review
Report Review

Match.com is a Scam. Match is owned by Match Group, Inc. Match Group, Inc. also owns Tinder, Plenty of Fish, and OKCupid. All of these sites are Scams. My experiences has been that 95% of all Male Profiles are real, but only about 50% - 60% of Female profiles are real. The remaining profiles are Scammers or possibly even bait accounts placed by Match Group, Inc., to fool clients into thinking there are more members than there actually are. This is especially true in larger urban areas, like my area of Southern California. My main complaint about Match.com specifically is that it is a paid, account type web site, as opposed to others I've listed. If I'm going to pay for Matches and to browse, I expect there to be a higher standard of authentic accounts. Most of the fake accounts are clearly, and obviously fake. A lot of accounts even have profile photos modified with text, stating that particular users are not real. This is confusing because everyone is required to have Match.com pre-approve and authenticate both their profiles and photos before they are posted. I think a good old fashioned Class Action Law Suite would be a great solution to cripple this scam.

Date of experience: September 22, 2017
Texas
1 review
2 helpful votes
Follow Lynda A.
Unfollow Lynda A.
Share Review
Report Review

Very disappointed
September 21, 2017

I was hacked three times in one month at match.com. Match.com did not send me any notification that they were working on fixing the problem or even acknowledge that it was fixed or there was a problem. They close the phone line down at 6:00 so if you get hacked after that (I did). The hacker uses your account all night. I clicked the link that I did not ask for a password change but that didn't stop the hack from happening. I will not ever use Match.com again! I do not recommend this site either until they can prove they have fixed this problem!

Date of experience: September 21, 2017
Pennsylvania
1 review
4 helpful votes
Follow Marianne C.
Unfollow Marianne C.
Share Review
Report Review

The Match.com GOTCHA!
September 20, 2017

I thought I would give Match.com a try last February. It was awful! I couldn't even be online to see if there was anyone I was interested in without getting swarmed by men from other states trying to IM me. I'm on a dating website, so I can meet real people I can date in person, NOT to chat with a bunch of men in other states who probably are not even who they say they are.

I also had the creepy feeling that MATCH itself was saying men "winked" at me, when they hadn't, because when I responded to some who supposedly "liked" my photos, they were non-responsive. It was an echo-chamber of falsehoods. I stopped going to the site in disgust. I thought I cancelled it -- maybe I didn't, but MATCH did nothing to alert me by email that they were renewing me for $139. By the time I say the charge on my credit card, they claimed that they didn't refund after 30 days. GOTCHA! An awful online dating experience AND robbery. I imagine they will keep my "Profile" up so others will think there are real people behind all those dead profiles. Ugh.

Date of experience: September 20, 2017
Kentucky
1 review
6 helpful votes
Follow Terri B.
Unfollow Terri B.
Share Review
Report Review

I was contacted by numerous fake users... and they auto renewed an already CANCELLED subscription! If they have to force users to renew even once they have cancelled, what does that say about the satisfaction of users?!?! This site is the worst of the dating sites I have been on. Quality of participants is lowest and they literally rip you off.

Date of experience: September 19, 2017
Colorado
1 review
3 helpful votes
Follow Shirley K.
Unfollow Shirley K.
Share Review
Report Review

This site is a SCAM!
September 19, 2017

I WOULD STAY FOR AWAY FROM THIS SITE. They rip you off, charge you for extras that you aren't aware of and give no refunds, even when it is their mistake. I asked for a supervisor and was told they could not give me one. I was not happy with the service in any way and when I went in to cancel, it gave me a message basically telling me that I would lose my current access - another way they scam you for money. I'm sure most of the positive reviews on this site are being posted by their employees.

Date of experience: September 19, 2017
New York
1 review
1 helpful vote
Follow cheryl r.
Unfollow cheryl r.
Share Review
Report Review

I was only on a few days uploaded photos approved by match but was then terminated for some photo reason but they would not tell me other than I violated terms of use, all photos were approved by them, go figure and that I would have to take them to court to get the reason why acct was terminated. I was close to making a connection or so they say. I believe it. S all shady and a scam. Not real Lj24

Date of experience: September 15, 2017
California
1 review
4 helpful votes
Follow Deb S.
Unfollow Deb S.
Share Review
Report Review

I signed up for and paid for ONE MONTH ONLY. Less than a month later there is a pending charge for the next month. I went in and cancelled immediately (which is a few days short of WHAT I HAD ALREADY PAID FOR) and called them to stoo the pending payment. They wont. Also my credit card had fraud on it right after I signed up. Its a sucky site anyway. DON'T SIGN UP!

Date of experience: September 15, 2017
Minnesota
2 reviews
2 helpful votes
Follow Forrest H.
Unfollow Forrest H.
Share Review
Report Review

They are just plain crooked
September 15, 2017

They auto-renewed a cancelled account and refused to refund the auto-renewed fee. They also refused to hand me up to a supervisor.
Basically, their policy is "sucks to be you, customer."
Use Match only on a pay-as-you-go basis.
They are just plain crooked.

Date of experience: September 15, 2017
California
2 reviews
8 helpful votes
Follow Herb H.
Unfollow Herb H.
Share Review
Report Review

No real members
September 15, 2017

I signed up a few days I've had like 80 Likes, Winks, and messages saying Hi or Hello. I've replied to most of them and sent maybe 30 messages not 1 profile has even read my messages and some were replies to their message. These profiles are Match employees I'll bet they have very few real members don't waste your money try the free sites like Plenty of fish, Tinder, Meet me Bumble is also FAKE

Date of experience: September 15, 2017
New York
1 review
3 helpful votes
Follow daniel c.
Unfollow daniel c.
Share Review
Report Review

DO NOT SIGN UP... SCAM!
September 14, 2017

Do not sign up, Their main goal is to have users on their site to generate traffic so they can cash out with advertisers.
Here are some of the reason i do not recommend this site:
- No refund
- Automatically charges your credit card after you requested to cancel before your month is up ( would not refund your money)
- fake profiles
- if you download their app - they will constantly send you "likes" and "wink" from members and once you tab on it, their is no such members.
- If you send messages to "members" you will get back prob 1 out of 100 because most of the profiles are inactive members from the past. A very good friend's image showed up with a "like" and i know for a fact that she has not been using this site for years since she was marry and had three kids). The image was from ten years ago.

All they care is your money and once they get a hold of it they are not letting go.

Date of experience: September 14, 2017
New York
1 review
1 helpful vote
Follow Eb d.
Unfollow Eb d.
Share Review
Report Review

I noticed several emails from men on match in a short period of time... 1 hour. Then realized someone was writing back to these guys pretending to be me. My profile was hacked just two weeks into signing up for a 3 month membership by someone i did not know. I hid my profile, apologized to the men who were contacted by the person who hacked into my account. I was mortified. I contacted match and was told they could not do anything for me and the emails that were sent from my acct were spam... WTF? And they refused to refund my money. Save your money. It's an awful site. The same guys are on pof and pof is free.

Date of experience: September 13, 2017
India
1 review
3 helpful votes
Follow Blake C.
Unfollow Blake C.
Share Review
Report Review

One of the TOP dating sites
September 10, 2017

I really don't care what everyone else is posting about Match. It was and still is one of the TOP dating sites on the internet. If you look at it from a neutral persepctive, there are only three TOP dating sites anyway: Match, Mingle2day and Eharmony. Sure that those sites are not perfect but you won't find better alternatives anyway.

Date of experience: September 10, 2017
Texas
1 review
5 helpful votes
Follow Dan R.
Unfollow Dan R.
Share Review
Report Review

A huge waste of time! About 30% to 50% of the profiles that are posted on Match are not active. They want you to think that there are substantially more people on the site than there really are. Also, there a numerous fraudulent profiles and Match does vertually nothing to weed these out. Overall, a BIG waste of time and money!

Date of experience: September 4, 2017
Connecticut
1 review
3 helpful votes
Follow Kimberly M.
Unfollow Kimberly M.
Share Review
Report Review

I specifically signed up for one month and one month only it never said there would be any further charges but they charged me again and refuse to refund

Date of experience: September 2, 2017
Alabama
2 reviews
1 helpful vote
Follow Carolyn S.
Unfollow Carolyn S.
Share Review
Report Review

The concept of Match is great. But here's the problem: for the short time I was a paid member on the site, I sent messages to potential matches based on their profile. Very few ever responded. Now it could be that I'm a real dud, but I don't think that's it. Match maintains profiles on people like me who haven't been paid members for months or years. When active paid members attempt to contact me via email, the only way I can respond is to pay for a membership. Isn't this false advertising when people like me are not active members but Match is representing me as a paid, available match?

Date of experience: September 2, 2017