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New York
1 review
8 helpful votes
Follow Mike C.
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I got the guarantee 6 month subscription. Match stated that if I didn't meet my match they would give me a free 6 months. After 6 months Match completely removed my profile, No contact number, no return of e-mails, Also, I found out from a former employee that a lot of the profiles of people showing interest are just fake profiles giving you hope so you keep a membership. Beware of this company. They are corrupt

Date of experience: October 22, 2014
Alabama
1 review
1 helpful vote
Follow Marie O.
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I had a free match account 7 years ago. They won't allow you to email subscribers. So when i checked them out 2 days ago, I knew I'd have to pay. I was ok with a monthly rate. I put in my info and it brought me to the check out screen. When i saw they wanted me to pay for 6 months up front - I did NOT want to do that; can only tolerate about 3 weeks on any site simply from the sheer volume of messages I get in my inbox - and immediately hit the back button. They charged my card anyway. And because i immediately began receiving emails, they refuse to refund me any portion of what was paid, even though their site advertises the ability to obtain a full refund within 24 hours. I emailed them after canceling my subscription, requesting to cancel my membership entirely, as the site states as a requirement for a refund. Nowhere does it mention refunds being refused for receiving email. I am beyond pissed.

Date of experience: June 17, 2018
Texas
1 review
2 helpful votes
Follow Mikayla h.
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Go somewhere else!
January 8, 2018

I joined match to find a great guy. I signed up for 1 month with no renewal. During that time I met an amazing guy so i no longer needed match. Expecting my membership not to renew i see on my bank account that they charged me $42. I contacted them and they said they are not able to give me a refund. I am now paying for another month when Im not even using it. Worst site! Will not refer anyone.

Date of experience: January 8, 2018
North Carolina
1 review
7 helpful votes
Follow chris k.
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Total rip off
January 2, 2017

You pay for a membership and send some emails out to those who you may expect a reply but you don't why? They keep non-paying members as active but they can not reply back to you. There is no way of knowing this before you send a message. They won't give a refund either. Plus you get the same matches everyday. Useless.

Date of experience: January 2, 2017
Idaho
1 review
1 helpful vote
Follow Freddie R.
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Watch for: widowed, has immigrated to the U.S. from Ireland, France, etc., has a child who lives outside U.S., travels for work, involved in mining. Lives in a small town most people are unfamiliar with.

Grammatical errors, seems to forget what you've told them and avoids answering all your questions. Compliments your writing style.
Won't answer specific questions about where they live

Ask them this: Where do you like to eat/ walk/run/bike/fish/camp in (their hometown)?

What genres do you like to read / watch? Tell me about where you grew up.

DO NOT switch to email or texting or phone calls upon their request.
Report them through Match customer care BEFORE you let on that you suspect them. Otherwise they disappear b4 Match can block them.

Date of experience: July 15, 2023
Utah
1 review
4 helpful votes
Follow Marianne S.
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The site itself is fine, but not as good as many others I've tried. However, the billing is a scam. They automatically sign you up for auto-renew. Fine, I knew that. So I cancelled a few days before the end of my subscription, or so I thought after filling out several pages, and hitting "continue with cancellation," several times. Only to find out due to a slow server, I didn't hit the "cancel" button enough times, and my subscription was not officially cancelled. I only learned this fact when my card was billed again.

It is extremely difficult to unsubscribe from this site, and the site itself is only mediocre. Go for OKCupid or any other site, and save yourself the trouble.

Date of experience: April 2, 2016
Illinois
4 reviews
14 helpful votes
Follow jeff r.
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Complete scam. Have not logged in in over 4 years - have been charged $119 per year every year. Customer service quoted contract terms I never read - refused to refund the charges - complete lack of customer service. Offered to refund 15% of my fees. Completely unacceptable --- what kind of company charges recurring fees for someone who does not log on for 4 years. Criminal behavior - filing complaint with Texas Attorney General. Avoid - never produced any results and was a total rip-off when I was trying it out --- completely unacceptable to charge unwitting consumers year after year after year after year after...

Date of experience: August 3, 2016
California
1 review
5 helpful votes
Follow Miesha W.
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Felt like I wasted money
October 11, 2018

So I wanted to use match because I was tired of guys from POF and tinder being disgusting and shallow. I'm a 5'11 black woman and that seems to scare men off. So I decided to sign up for match and I was there for 3 months and only one person talked to me and wanted to be friends. And he ghosted after a while. I really did feel like I wasted my money because it wasnt worth trying to talk to all these guys just to be ignored in the process.

Date of experience: October 11, 2018
New York
6 reviews
24 helpful votes
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Time sucker
April 17, 2015

I had high hopes with this site and I gave it plenty of time - over a year. But I just had no success with it. And maybe it's more of my options in my location. Either way, I only went on a couple dates. Every person they matched me with I was just not attracted to. Or 4 of the 10 daily matches had 0 pictures. It was time consuming and disappointing for me.

Date of experience: April 17, 2015
California
1 review
5 helpful votes
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Wow, what can I say except I feel like a fool. If you read all the reviews that I just read, you will see why it is really stupid to get involved with this site. It lead me on, it tried to learn as much as it could about me, and when I accused it of being a robot, it got mad at me even after it had been calling me "dear". It claimed that "she " was an artifact dealer here from Dubia UAE, what a joke, except that it was on me. Now the site leaves me alone. Don't go there, unsubscribe immediately!

Date of experience: August 20, 2019

Overview

Match has a rating of 1.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 652nd among Dating sites.

service
211
value
222
shipping
36
returns
56
quality
214
+48