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Match

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Overview

Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.

  • Service
    203
  • Value
    214
  • Quality
    205
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
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How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Date of experience: 2/24/23
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Top Critical Review

“Match and OkCupid”

Paul W.
11/27/24

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: 11/1/24
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Reviews (1,207)

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Reviews that mention popular keywords

customer service (218) credit card (119) phone number (40) email address (20) auto renewal (87)
Thumbnail of user petep205
New Jersey
4 reviews
9 helpful votes
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June 14th, 2023

Same as any other. High priced hookers looking for deep pockets and movie star looks. Unfortunately dating sites and shallow women go hand in hand.

Service
Value
Quality

Date of experience: June 14, 2023

Thumbnail of user katherines333
Connecticut
1 review
45 helpful votes
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February 7th, 2020

Match is a terrible rip off and should be put out of business. Fake profiles, inappropriate matches that have nothing to do with what you requested, and in inability to block creeps. The only way I got my money back was to to threaten to report them to the above mentioned agencies AND to update my entire profile to a scathing advertisement of DO NOT JOIN MATCH summary with ridiculous photos and even more ridiculous "what I want" for a match.

Date of experience: February 7, 2020

Thumbnail of user marquish13
Georgia
1 review
5 helpful votes
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June 6th, 2018

I am an attractive woman, but yet all I get are emails, all the men want to do is email back and forth on the site, I am almost certain that these men are paid employees of match.com to keep the conversation going with the woman. It's to obvious that every man that emailed me their sentences ends in a smiley face or this symbol (!) Same format of every email I received from men in match.com, either that or woman employees of match sending emails. Stick to Pof or tinder they free. Fake fake match.com you should be ashamed of yourself trying to fool people with fake emails, and fake flirts to get someone to subscribe, upon subscribing thinking you actually have emails, you will soon find out it's just bogus notifications that someone had viewed your profile, I have never been more dissatisfied with a dating site in all my days. As the old saying goes you live to learn. I'm going to go back to meeting men the old fashion way, just get out and mingle, that way you will already see what the person looks like in person and not online.

Date of experience: June 6, 2018

Thumbnail of user rayh33
Virginia
1 review
2 helpful votes
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December 20th, 2013

First, I believe the web site is initiating contact with fake people. I would get notification that I just became a favorite of someone and within minutes that profile is gone. I was a paid member for three weeks and had about 20 of these winks, likes favorites. All the profiles were similar in that no preferences were set up on the senders profile, most were in mid to late 30's and never married, only had one pic, most claimed to be a teacher and none of them lived within 300 miles from me. The matches the site presented at first were primarily African American, I am not and excluded that group in my preferences. I was very active on the site and sent out more than 50 emails and never got one response. It almost became a game for me, I would send an email and ask if they were real, just send a response so I know. The site gave me a free upgrade to see if my email was read and about 70% of the ones sent all said read. I am just an average looking guy but am an educated executive and had a well written detailed profile. I started thinking there were rules of the site I was not aware of, I was shocked that people I complimented could not even respond with a thanks but no thanks. I guess common courtesy just does not apply.

Date of experience: December 20, 2013

Thumbnail of user laurah131
Florida
1 review
3 helpful votes
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July 18th, 2016

This company stole $250 from me,,, and laughed all the way home! They need to be stopped, I signed up for a trial, they billed me for a year,,,, losers.,,,, just like their fake profiles

Date of experience: July 18, 2016

Thumbnail of user daynas15
Wisconsin
2 reviews
6 helpful votes
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July 5th, 2018

I have gotten nothing but scammers replying with the same story. I really do not think there are any real people on here. I have complained to match.com with no response. This site is horrible

Date of experience: July 5, 2018

Thumbnail of user amyc40
New York
1 review
6 helpful votes
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September 25th, 2014

I have tried match.com before where my profile was viewed many times and I was contacted by people that were not within my 'choice to date' so to speak. I was contacted by those outside of my age, race, and demographics. I deactivated my account prior to the end of my 3 months only to be charged FOR ANOTHER THREE MONTHS and the company is refusing to credit me back my $70.00. This is a poor site and I do not recommend it to anyone!

Tip for consumers:
Use a site that offers free features to see if the site is worth your time and money like Plenty of Fish. Match.com is VERY poor. HIGHLY DISSAPPOINTED!

Service
Value
Quality

Date of experience: September 25, 2014

Thumbnail of user natep2
Connecticut
1 review
9 helpful votes
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June 15th, 2015

I would have been better off taking the money I spent on my Match subscription and handing it out to random girls on the street in exchange for their number.

Date of experience: June 15, 2015

Thumbnail of user richardg122
Maryland
2 reviews
25 helpful votes
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December 1st, 2015

I recently signed up for Match.com. Almost immediately I began to get "winks" and "favorite" messages from profiles that were obviously fake. "Members" with "TEXTME@" in their profile names, or Gmail addresses as their messages. Others sent "links" for photos, or offered services. In some cases the profile names were the same, yet profile "locations" and photos were different. I complained bitterly to MATCH. No response. Then, I began getting angry emails from a few women. Apparently, my profile was hacked into, something which I since learned is not infrequent on Match, and this hacker was sending out naked pictures of himself. I tried contacting Match. NO ONLINE CUSTOMER SUPPORT after 5PM. Emails to Match and it's parent company IAC have not been returned. I have discontinued Match. Had to cancel my credit card (as I assume that was compromised, as well. DO NOT USE MATCH.

Date of experience: December 1, 2015

Thumbnail of user stevet167
Georgia
1 review
2 helpful votes
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February 28th, 2018

I have been a paying on again, off again Match member for a number of years. I signed up at a discounted rate for six months, thought that I had fulfilled all terms under the guarantee, naturally thought that I would get another six months free, had received another six months free in the past, as I remember, not having to at all ask for it, but failed to ask. The next thing I knew I received a bill for another six month period under an automatic renewal choice that I had not to my knowledge made. You better know that you MUST now choose to decline automatic renewal (more in the fine print and believe you must decline within a certain period of time, not sure) OR you will be automatically billed. So, I called to complain, multiple times. I reversed the charge on my credit card and am now locked out of Match. Match isn't even answering my latest e-mail. A Match representative told me that by not asking for another six months free, Match assumes you have met someone. Well, that makes no sense. If in failing to get another six months, Match assumed I had met someone, then why did Match bill me for another regular six month period? This is one money conscious, business only organization, in my opinion! I am more than disappointed!

Date of experience: February 28, 2018

Thumbnail of user christopherj161
Tennessee
3 reviews
10 helpful votes
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February 19th, 2019

I signed up for match last October and it has been a complete waste. The site completely ignores your preferences and your daily matches are filled with women who don't like people of your race, are out your age range, and only want men who are over 6 feet.

The few people that do match your preferences ignore your messages, and even the ones that do actually like your profile ignore your messages to them. This leads me to believe a good portion of these profiles are fake created by match.com employers to give you fake likes. I have also noticed many of the daily matches are repeated and even the profiles I have said no to continue to pop up.

Their only goal is to get money out of you and hope you get frustrated enough to spend even more money on their gimmick boosts. I paid for a 6 month membership and I am counting down the days I can kiss this site goodbye. I'm also going to change my credit card number because I have heard stories of Match charging your credit card even after you cancel.

This is the worst $119.97 I have spent. But hey if you like being ghosted and laughing at the fake profiles of women then you may enjoy it.

Their guarantee is also a joke. If you somehow match all their requirements to get the guarantee, then they don't give you your money back, instead they supposedly give you another 6 months "free".

Tip for consumers:
Don't give them any money; its a scam site.

Service
Value
Quality

Date of experience: February 19, 2019

Thumbnail of user mg82
GB
1 review
2 helpful votes
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July 7th, 2016

Terrible website, ridiculous matches and worst of all HIDDEN CHARGES - money will leave your account without your permission and the awful dishonest customer service will refuse to refund
AVOID THIS COMPANY LIKE THE PLAGUE

Date of experience: July 7, 2016

Thumbnail of user tromper8
GB
1 review
2 helpful votes
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October 19th, 2023

Match have revamped their website but it's nearly impossible to search for profiles now
Won't be using it anymore never mind subscribing to it

Value
Quality

Date of experience: October 19, 2023

Thumbnail of user pissedo89
California
1 review
3 helpful votes
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January 15th, 2018

To begin with, Match is a SCAM! They block your account access 2 days B4 free trial ends, so you cannot log in to cancel b4 THEY CHARGE your credit card. Look out for a class action lawsuit over this!

Then their entire user interface is hideous, super slow and infuriating!
Their messaging system is awful. It does not allow searching your mail, so if you are looking for a specific email with a specific content or keyword, you have to scroll down and open each one of your dozens or hundreds of emails to find it! Then, if you answer to one email and you go back to your inbox, their system takes you back to the top of your inbox, so you have to scroll down and keep clicking "next page" a dozen times to get to the last email you viewed.

Custom searches constantly crash and you have to start all over again. It takes thousands of clicks and hours of work to do what other sites do in 20 seconds. I cannot believe there are millions of idiots paying for this trash. I bet most of them have been blocked out of their accounts, like I was, and Match keeps using their profiles to build false expectations in both potential new users and advertisers.

Date of experience: January 15, 2018

Thumbnail of user johns11356
GB
1 review
0 helpful votes
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June 25th, 2022

Joined in december had no likes up to feb so tried to leave wouldnt let me kept taking money for further 4month guess what 2 dys after finally leaving got 3likes how weird but not if iys a scam the live coach is a robot who cannot help you message gary kreman the founder lets get this site shut down

Service
Value
Quality

Date of experience: June 25, 2022

Thumbnail of user ab3059
Pennsylvania
1 review
2 helpful votes
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November 11th, 2015

This is the worst business one can deal with! Magic charges appear when canceling services, and representatives are extremely rude and it's clear customers don't matter!

Date of experience: November 11, 2015

Thumbnail of user johnj130
GB
1 review
1 helpful vote
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March 11th, 2014

10/02/2014 - Cancelled 1 month subscription today. Shocking how terrible the website is. I would put postcode into search engine and get no reults for the whole city, I would recive requests from one girl, who I had pay fornher to contact me which she never did. Its really sad as after trying free dating, I thought what with all the advertsm that this would be the one decent place I. E. all paid up members, The reality is all the profiles are just the ones they entice people to create beforentelling them they cannot view, contact or read any message untill they pay. At least 1/4 of people viewing me had no photo. Will never use again.

Date of experience: March 11, 2014

Thumbnail of user tommyt17
Washington
1 review
8 helpful votes
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October 2nd, 2015

Hideous piece of antiquated cr*p.

Won't allow you to delete your profile once you've been sucked through their maze of sales pitches. When you finally get to 'see' the photos of existing members it feels like you've traveled back in time 10 years, that's how old and dated the photos look.

An unmitigated train wreck that's just clutching to desperate measures as apps like Tinder and Grindr take over.

Thank god I didn't give them credit card info as I read it's living hell to get free from their overcharging, etc. JUST STAY AWAY FROM HIS HELLHOLE.

Date of experience: October 2, 2015

Thumbnail of user edm439
Idaho
3 reviews
4 helpful votes
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January 17th, 2016

This site could be so much better if they were just honest and forthright! They already have the largest market share of any dating site but greed causes them to want even more. For example, say you recently ended a subscription for whatever reason (take a break, can't afford, busy with other things) they then send you false messages (really just solicitations from the company & nothing to do with potential partners) that show up in your message box. But you can't access the messages unless you fork over more money. Then you do and find they are only more advertisements.
Another thing that most people didn't know; Match owns several of the other leading dating sites and even creates some new ones under DIFFERENT NAMES... instead of being honest and upfront about who they are they choose to use bogus names. That way they can get you to sign up for other sites that they also own! A friggin' monopoly is what it is! Unfortunately its the largest company so they have the most participation (and your chances are probably the greatest) which is why I give them any stars at all.

Date of experience: January 17, 2016

Thumbnail of user lynneh9
GB
1 review
1 helpful vote
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April 9th, 2016

The are no checks on Members. They claim to be living in other countries although their payment details could be used to narrow that down. If someone asks for your email or phone contract, especially before you've met, say no! The mobile site is difficult to type messages on but you don't want conmen having access to your details. If they seem to fall for you hard and quickly, from a few photos and a (even brilliantly worded) profile... It is a scam. They'll send you pictures of their (or someone's) children or have a suddenly terminally ill parent in another country who needs money for surgery. Then you're their last hope as their vast fortunes are tied up for a few weeks but they'll pay you back as soon as it's free. The messages will be poorly written although the profile was good. I didn't fall for it but had two chancers in one day, try the same. Then there's the men who drive some distance for sex, under the pretext of getting to know you first before moving and hey, it's how to keep mystery alive... if you want to catch something mysterious!
Sadly Match need to vet and monitor the members before there's another rapist from the site convicted. My concern is that lonely, very vulnerable people will fall for the scams and lost everything, one way or another.

Date of experience: April 9, 2016

Thumbnail of user madeh
Canada
1 review
4 helpful votes
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December 28th, 2016

Hello,
I would tell you, just make sure to read comments and reviews about the website and app online MATCH.COM, you will be disappointed and surprised that this type of scheme still exists!
I thought I'd try Match.com. I joined while I was searching and trying my chance to meet my dates. I accepted 3 months offer only. At $19.99/mo. - after giving them my credit card info. I deleted the account and I was still charged $285.31-MATCH.COM customer service is trained to support this SCAM, they are difficult to contact, hanging up the phone on you, after putting on hold, then they would just no response. Finally, after spending hours calling back and explaining how was I scammed by MATCH.COM, they apologize for the inconvenience and decided to "compensate" $26.00! Yes, twenty-six dollars out of the two hundred eighty-five and thirty-one cents stolen from my bank account! - they should be investigated.
If you know of any ongoing lawsuit against this website, please let me your witness as for many other reviews and comments, people were, are and will be scammed by MATCH.COM.
Thanks.

Date of experience: December 28, 2016

Thumbnail of user jeffm216
Illinois
1 review
4 helpful votes
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March 21st, 2018

Match.com has repeatedly modified the text I wrote for my profile and then posted it for all to see. Anything critical of the site or process will be eliminated. Comments like "I'm tired of the disillusioning promises," "I'm letting my subscription expire," or "I won't waste my time reviewing their matches anymore" will be deleted. If one queries match.com reviews on the internet, many of the sites that give them a high rating offer no opportunity to add a review, which indicates to me that they're little more than advertisements for the company. When you turn off your automatic renewal (which is turned on by default) there appears to be a sudden remarkable increase in activity for your profile - an attempt to entice you to stay. The site is also loaded with scammers, and seems to have fake profiles (with identical text). Some profiles listed as "active" show messages as "not read yet" weeks or months later. In my opinion, the site manipulates the user - terribly. Customer service is non-existent. Refunds are out of the question. When I asked to remove my data from the site, the response I got was "Please know that we do not provide the opportunity to have personal information removed from our internal database..." A terrible site, disillusioning and deceptive. Stay away from them and their affiliates (they have four other dating sites that I know of). It's a racket!

Date of experience: March 21, 2018

Thumbnail of user jayg58
Tennessee
1 review
2 helpful votes
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April 5th, 2016

After paying for a six-month subscription, I was bombarded with single women under 30 years old from all over the world. I'm 63. My parameter was 45 to 65. I also believe I was led on a wild goose chase with computer-generated responses. I certainly believe most profiles are fake. I probably made the mistake of leaving my pictures and profile for them to use to fool someone else. I met one woman in two weeks. I think latch.com probably hired her to meet me! Then of all things, I started getting pictures of men. For crying out loud "scratch.com" will not pay attention to any of your parameters. I unsubscribed after a week to make sure I was not charged again and notified my credit card company. I called to get a refund but of course was told no! I started a dispute through my credit card company and was successful in getting my money back and match blocked me; which was fine with me! I've never been jacked around so much in my life; excuses excuses excuses from women and/or computer responses. Then there's also the fact that you must deal with further upgrade options. I paid already! Why should I have to pay more to see additional information? This site sucks and Zoosk is even worse.

Date of experience: April 5, 2016

Thumbnail of user taniad19
Florida
1 review
4 helpful votes
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February 20th, 2018

I signed my mother up, as she has difficulty meeting men her age (60-65) in her rural area. This site is a hunting ground for scammers. She became involved in 3... count them... 3 men in a matter of 3 months. Each and every one was a scammer who eventually (some sooner than others) made the "request" of financial assistance or goods. All 3 had phone numbers that were suspect. All 3 declared their love within a week or two of chatting online. The first one stuck around the longest. My mother did not lose any money, thanks to my supervision, but she did text pics. I'm sure they will be used to impersonate a fake profile to scam others.

As if this wasn't enough, the credit card I used was hacked and a whole bunch of charges were made for Match and two other dating sites. One site made 9 $50 charges in one week! There is only one reason I can think of... paying for a pile of memberships... to scam people. Surprise, surprise.

These sites are infested with the worst the human race has to offer... people who are trying to take advantage (of the elderly, in particular). If there is anyone "real" you'd never find them. Back when I used dating sites, the worse you had to worry about was people misrepresenting themselves (mostly age and physical appearance) to try to get their foot in the door. Now it's a den of thieves.

Date of experience: February 20, 2018

Thumbnail of user steveh2623
California
1 review
4 helpful votes
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August 31st, 2021

Run! They are the shadiest of the dating sites. Stay away from this site. Do not put your photos and personal info on their site. It will be there forever.

Date of experience: August 31, 2021

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