website thubmnail of Match
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Georgia
3 reviews
11 helpful votes
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I joined and sent out emails to well over 100 women over a 6 month period. Maybe 2-3 actually responded. The big problem is they allow people to create profiles without subscribing, so the majority of people I was emailing probably weren't subscribed so they couldn't read my message or respond. There's no way of knowing if they are subscribed or not, so its a crap shoot. Match offered me a deal saying that if I didn't meet anyone within that 6 months, my next 6 months would be free. That was a huge lie. They charged me again, and said I didn't meet the requirements for the free 6 months. This is a huge scam.

Date of experience: August 24, 2015
Wisconsin
2 reviews
2 helpful votes
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Stay away
November 4, 2015

I joined with a link to a 3 day trial. By the second day I had already been contacted by 5 fake profiles. I tried to end the trial and found out that MATCH. COM, had redirected my sign up and I had purchased an actual membership without my knowledge. No refunds, no one cares if you are scammed. STAY AWAY, use a different dating site.

Date of experience: November 4, 2015
Massachusetts
2 reviews
16 helpful votes
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I tried match a few different times and never had any luck. Well I decided to try again and I have not gotten one email at all, and when I like and email any of the matches they send me each day I NEVER get a response, all I see is that they read it. There has been proof that most of the profiles are fake and not real people. It is ridiculous what they are doing. I have emailed CS a bunch of times to complain but have yet to get a response. Also don't bother complaining on their facebook page because that is full of people that are wicked desperate and they will comment on your complaint telling you to contact them and they are looking for serious love! DON'T DO MATCH not worth the time or money!

Date of experience: February 5, 2016
Washington
1 review
4 helpful votes
Follow E H.
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The matches in Match aren't really helpful! Just very disappointed and frustrated with the experiences on Match.com. Watch for their policy on the Auto Renewal. If you forgot to make sure the auto renewal is off and once you got auto renewed, they can't refund you the full amount and you'd be charged for over $50 dollars for a month if you cancelled after the auto renewal... It's just frustrating with the whole experience using Match.com except you do can talk to representatives for real costumer services.

Date of experience: October 3, 2017
Kentucky
2 reviews
31 helpful votes
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NoStringsAttaxhed.com --I cant believe another site ranked NoStringsAttached.com in the top three sites. The free membership is nothing more than you giving them your info to boost their active member numbers. Heres the meat and potatoes, you cant send or answer messages, you cant view member profiles (to see when they were last active) you cant view member photos, you cant see who viewed your profile! WTF!?! This site has more rules than daycare! Save your money and head over to Gleeden.com which is my next review!

Date of experience: October 20, 2015
Washington
1 review
1 helpful vote
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Their customer service is terrible. Half of them don't speak English and half of them say please and thank you a hundred times and never actually answer your question. When you tell them your issues with their site they answer you have only 5 pictures why don't you try adding 21 more. When you ask for a refund they answer we will turn the auto renew off. Moron the auto renew shouldn't even be on!

Date of experience: December 9, 2015
Texas
1 review
5 helpful votes
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A huge waste of time! About 30% to 50% of the profiles that are posted on Match are not active. They want you to think that there are substantially more people on the site than there really are. Also, there a numerous fraudulent profiles and Match does vertually nothing to weed these out. Overall, a BIG waste of time and money!

Date of experience: September 4, 2017
Canada
2 reviews
11 helpful votes
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Continue to be charged for a cancelled subscription. Try and find a contact number, good luck. When you sign up they hold your credit card number and will continue to auto renew even after you cancell.

Date of experience: April 18, 2015
Canada
1 review
7 helpful votes
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This company is an absolute scam. If you value your money, do not utilize this service. I, among many others, was charged the auto renewal fee of 119 equaling 171 Canadian dollars. I have barely used this service because of the fake profiles and scammers. I was charged on December 30th, did not receive an email to notify me of this (as this is their policy in order to swindle it by you). I received my VISA statement January 6h with this charge.
I called hoping for some help as I lost my job earlier this year and can't pay the fee. I was told that I could have refunded the day before or after the charge. Without the email. How am I supposed to know? They were rude, and in compassionate. They are down to the bottom dollar and don't care about the customer.
Please do yourself a favour and do the research from this thread alone. You will be swindled out of your money through auto renewals and charged even after you cancel

Date of experience: January 7, 2016
North Carolina
1 review
10 helpful votes
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Don't use it!
November 1, 2016

They automatically renew you. I canceled my subscription dand deleted the app. I did not use my account in 3 weeks before the renewal date. I was still renewed. Customer service does not listen all they want is there money. PLEASE take my advise don't use it.

Date of experience: November 1, 2016
New Jersey
1 review
17 helpful votes
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Match is corrupt
May 13, 2020

I never met anyone who wasn't a creep. Most of the people on match are using someone else's profile and are not even real. They do not even check to see if people are real. I cancelled and they kept charging me for over a year. I was dealing with some serious health issues and was not paying attention to my credit card bills as all my bills were on autopay. When I called them they would only refund the last 2 payments. They said they could tell I hadn't been using it since I cancelled but would not refund the rest of my money. Match really sucks!

Date of experience: May 13, 2020
France
4 reviews
17 helpful votes
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They are thieves
November 25, 2020

Disgusting and despicable site. They make multi-million profit on scamming people and milking them for money. They are thieves. Fake profiles, fake likes and messages - they just want to entice you to pay, but then nothing happens, no more messages. Big shout out to people: stop being fooled by Tinder, they are money grabbers! They just make you go round and round in circles wasting your precious time and money. This site just doesn't work and gives zero results. The only result is some money out of your pocket down the drain.

Date of experience: November 25, 2020
New Mexico
1 review
1 helpful vote
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I didn't even complete my profile - determined that Match.com just sends me anything they think I might like. And after one day - I opted OUT of any emails and deleted my profile. Yet they still keep sending me crap. And I mean CRAP - complete SPAM from out of area. No NO NO!

Date of experience: May 4, 2022
New York
1 review
2 helpful votes
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This site is a complete fraud. Most of the profiles do not even exist. None of the messages get through to the subscriber. DO NOT JOIN! Absolute garbage. I intend to contact a lawyer to start a class action against them to expose their fraudulant scheme!

Date of experience: June 24, 2014
West Virginia
1 review
0 helpful votes
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Tricky take your money
August 29, 2023

Iam on three dating sites match pof and free facebook...no action at all on match plenty on facebook...any thing you accidently touch on matches website is a new charge,something will say are you interested in so an so then you click to view it and youve already bought it what a load of decietful crap it is possible to have it changed i think if you find the right email...this happened twice I feel ripped off. William funk

Date of experience: August 29, 2023
Wisconsin
1 review
3 helpful votes
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6 separate times I received emails from Match indicating I had a message, when I followed the link there was nothing there. Numerous calls to customer services, only to learn they really had no idea, but assumed it was fake profiles. No helpful. Today I received another email, nothing there. Contacted CS, and they sent me to a website that wanted my credit card information to CHARGE ME to fix the situation, WTH.

Date of experience: July 27, 2022
Colorado
1 review
5 helpful votes
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Shady Company
January 5, 2016

I got a Groupon deal to try them for a month for $15.00, which is the only reason I signed up at the time. Knowing I would not be able to afford the $45.00 for the next month, I canceled my account about 3 weeks before the renewal so that I would not be charged. However, they charged my card and when I tried to dispute it they would not work with me. I had that money earmarked for prescriptions I needed, which due to a glitch on their end, I was not able to get. In the month I was with them, I did not get one response. On other "FREE" websites, I get lots of matches. They advertise how great they are and how free they are, but it is all bull.

Date of experience: January 5, 2016
New York
3 reviews
1 helpful vote
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I called them saying i got a offer for %74 off they told me the offer was from a site they dont deal with. The site is a scam all it is a joke same people on match. Are on pof.com
match.com said they offer %25 off hahah what a joke charge you $150 plus tax they aren't a ny based company i dont know how they charging tax.
Someone will sue them sooner or later again go to any other site but match

Date of experience: December 31, 2015
Texas
1 review
1 helpful vote
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I have been on and off Match.com for years. Years ago match.com was a fairly good site and I had met some nice people. Today it seems its only goal is to gouge customers for as much money as possible while customer service is practically nonexistant. Now they have no phone support. The new messaging system between members is horrible and it is very difficult to even find out where your messages are many times. It is also difficult to go back and monitor previous conversations with other members. After 30 days the messages go into some sort of wierd archive. They also now use some wierd ambiguous system for labeling their features. Again, their messaging system is horrible and the site has really gone downhill. They really need to find a decent web designer. I cancelled my membership.

Date of experience: June 7, 2023
California
6 reviews
1 helpful vote
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Platform for lone people
January 28, 2022

Recently I understood that I'm too lone person. I have no friends almost, just couple of such ones and anyway we meet each other not so often as I want to. So, I have decided to apply to specialized service where I could find a soulmate, a person who I can chat day n night and I will be interested in this conversation. I applied here because it seemed to me that it's quite a huge dating platform where all people can find theri soulmates. Fortunately, everything was okay I found a soulmate and now we're chating all day long. Soo, I guess we will meet. Thanks to this paltform.

Date of experience: January 28, 2022

Overview

Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.

This summary is generated by AI, based on text from customer reviews

service
216
value
225
quality
219
+50