• Bookmark

    Match

Match

Is this your business?
Write a Review

Overview

Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.

  • Service
    203
  • Value
    214
  • Quality
    205
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
View ratings trends
47
See all photos
How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Date of experience: 2/24/23
See positive reviews
Top Critical Review

“Match and OkCupid”

Paul W.
11/27/24

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: 11/1/24
See critical reviews

Reviews (1,207)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (218) credit card (119) phone number (40) email address (20) auto renewal (87)
Thumbnail of user kathleenq11
California
2 reviews
8 helpful votes
  • Send Message
June 18th, 2019

An absolutely horrible online dating site... but is there even a good one? Online dating has become a host for men seeking to lie about who they are and hook a woman into communicating to them for nefarious reasons. It is awful! Have been on for 4 months and I have YET to speak to someone who is not a phony. I have used Been Verified website to check out each one who has tried to get my phone number and not ONE was real?! AWFUL! When I reached out to Match.com to tell them each time I have had a phony profile they do not tell me if they even investigate. Sometimes the photo disappears, other times the profile just goes away. They never admit that these men are not legitimate. At least other online dating sites will tell you if they identify a fraud and take him off the site. It think it happens so often at Match.com they do not want to admit they are a haven for fraud. If I could have given them a zero I would. Worse yet they do not respond to their subscribers concerns with an update or any kind of disposition of a case brought to their attention.

Tip for consumers:
If you are a women over 50, BEWARE you WILL BE cat fished on this site ALL the time! And NOT because you are not a good looking woman! I am in good shape and I look 10-15 years younger than my age. If you are a WIDOW, you will more likely be bait for frauds!

Date of experience: June 18, 2019

Thumbnail of user rachels160
Pennsylvania
1 review
5 helpful votes
  • Send Message
June 9th, 2017

Every single man who contacted me in the last month was a scammer. I would report it to Match, they would remove the profile, but it became ridiculous, just one after another. Then the scammer would change the (stolen) photos or the username. They don't seem to have any way or interest in eliminating them from the site. It has become a real problem. I think they're starting to get wind of lawsuits, because I never asked for a refund, and yet they sent me one for the past six months. I do believe that there must be some legit people on the site (I was there, after all!). But over two years, the only people who contacted me before the flood of scammers were complete mismatches, unemployed, often sounded mentally ill and from the other side of the country. Take a look at them on BBB-- an F rating, and thousands of complaints. That tells you something.
ETA: Forgot to mention that there is no way to tell if the people on the site are paying members, that is, can get and receive e-mail. They keep their rolls loaded by not removing profiles of people no longer active on the site. Although they must have gotten a bunch of complaints about that, because now there's a tiny green circle next to the username that says "active". But that doesn't mean paying.

Date of experience: June 9, 2017

Thumbnail of user jacobd62
North Dakota
1 review
1 helpful vote
  • Send Message
July 5th, 2018

Decided to give this a shot. Signed up for a year subscription (not cheap). For some reason... they had me listed as a 68 year old man... I'm 28. In other words... nobody of my age is going to see me. I got some likes from elderly folks. It took over a month to get it fixed, since you can't change it on the website. Had to call customer service a few times... and figured that they would extend my subscription for that time. No dice. They pretty much told me "tough break".

In the year that I spent on the site... I maybe communicated with one person. I sent around 100 messages and never received any responses. It seems like they have a ton of fake accounts... and the real accounts are probably for people that have been inactive forever... but Match keeps them on the site to make it seem like there's more potential people than there actually are.

And don't be fooled if you aren't on a subscription and only have a free account. They will spam you with messages saying things such as "somebody likes you" every few days. Once you pay and sign up... you realize that it's nothing more than a lie.

It's too bad. But it's way more productive to use free sites or apps like Tinder or Bumble. Don't waste your money on this scam website.

Date of experience: July 5, 2018

Thumbnail of user cl8739
California
1 review
9 helpful votes
  • Send Message
July 17th, 2017

Decided to try this site... had issues from the start. It duplicated pictures and wouldn't allow me to delete. They had my birthday wrong by 24 years, therefore I was getting matched with men way too young and after hours and many tries to edit these problems, I gave up. I have tried many times to reach customer service and have had zero success. They offer a "free" trial but you have to give your cc info and sign up to get the free trial. Basically just a waste of time and money for me. I'm adding to this review that the first match they sent me that seemed a good connection turned out to be a predator... he pretended to fall madly in love and was only trying to get personal info including my salary and address and got angry when I refused to give it. Upon investigation, his info, email, website and everything about him was a front. Match.com sent him to me as a match even though he was 4 hours out of my desired range. Be aware ladies... this site does not screen the dangerous people they are sending your way. Also you should know I am a woman seeking to meet a man as a match and they constantly send me women as matches for me.

Date of experience: July 17, 2017

Thumbnail of user adamn25
Virginia
3 reviews
7 helpful votes
  • Send Message
March 7th, 2015

I like this site have met some females on here, the fees are tad high though... but would say Match.com and uDates.net are my two most favorite sites though.

Date of experience: March 7, 2015

Thumbnail of user lynj6
Oregon
2 reviews
3 helpful votes
  • Send Message
April 9th, 2016

My experience while on Match.com was ok.

It may have been a bit too early for me with my wife having passed about a year and a half before at the time I first signed up.

My absolute rage was with the insipid and preposterous charging for an automatic renewal in excess of $125 when I had taken every step I could figure out to stop and withdraw and cease participation months before the initial 6 month experience ended.

When a called a couple of weeks later after observing the charge on my credit card, demanding to speak to a supervisor about getting my money back, I was informed that they would make sure my credit card wasn't charge for the next renewal cycle in 6 months.

Not good enough.

Is this really happening still today? What kind of moronic corporate thinking would contemplate charging and refusing to refund inappropriate or unauthorized charges for automated renewals?

Just on principal, Match.com is the worst of the worst corporate thinking. The one thing they have completely within their control is conducting business in an ethical and professional manner.

Total and complete FAIL

Date of experience: April 9, 2016

Thumbnail of user kimberlym134
Massachusetts
1 review
3 helpful votes
  • Send Message
September 2nd, 2017

I specifically signed up for one month and one month only it never said there would be any further charges but they charged me again and refuse to refund

Date of experience: September 2, 2017

Thumbnail of user janosg3
Arizona
1 review
2 helpful votes
  • Send Message
October 6th, 2022

DO NOT EVEN THINK ABOUT TO JOIN MATCH. COM UNLESS YOU HAVE TOO MUCH MONEY AND WANT TO BE PLAYED. THIS SITE IS ON A LAST LEG IT IS A COLLAPSING GIANT. USE TO BE GOOD 20 YEARS AGO. NO MEMBERS, NO OBODY USE IT ANYMORE. THE SUBSCRIBERS ARE GIVE UP LONG TIME AGO TO GET MONEY BACK, SO THEY JUST LEFT. 90 % OF MEMBERS ARE NON SUBSCRIBERS, NEVER CAN RECEIVE YOUR MESSAGE. LIKES ARE USELESS. CUSTOMER SERVICE TRY TO BLAME YOU FOR THEY DONT HAVE SUBSCRIBERS, THEY DONT WANT REFUND MONEY. NEED TO CALL CC COMPANY FOR CHARGEBACK, UNSATISFACTORY ON DELIVERED E GOODS. JUST STAY AWAY. SIMPLE

Date of experience: October 6, 2022

Thumbnail of user yourm11
Arizona
2 reviews
12 helpful votes
  • Send Message
April 19th, 2016

I have tried my hand at a couple of online dating websites.
I signed up for Match.com after minimal success on other free sites. I was wary at first because there is no money back guarantee. They will give you an additional 6 months free if you don't find anyone in the first 6 months. I did not buy this option because my thought was, why would I pay for 6 months, find nothing, and then have to spend another 6 months trying on a site that hasn't delivered thus far. Also there were stipulations regarding how many emails had to be sent and received in order for the "guarantee" to be valid. Feels very Big Brother. After using the free trial and after dozens of "interests" in the first week, (although I could not physically see who was showing interest without payment) I made the leap; I bought the 3 month, news flash it comes out all at once not in installments. I digress, all of a sudden nothing, not one single wink or interest shown, nothing. I went from having loads of "likes" and "he's interested" emails to literally nothing. Finally one of the emails that I sent out was responded to. Turns out he and I hit it off, even met in person and had a great meet and greet, until he told me how he spent the majority of his adult life in prison. I officially give up, and I won't even get my $65 back. What crummy life lesson to learn, never pay for internet dating. At least when I was meeting derelicts on POF the further insult of finding out that they are homeless or excons was less of a blow.

Date of experience: April 19, 2016

Thumbnail of user richarda406
Florida
1 review
12 helpful votes
  • Send Message
March 25th, 2019

Don't waste Your time On These Over inflated Women Who think Only Money Buys Them Happiness. I'm a fairly Good Looking Man. I Had two Responses To My outreaches. One Asked For My Phone and would Call Me in a Week. She was Busy. After i Gave It To her. She Must Have died? These Gold Diggers (wanting To Wine and dine them... Beware. I Like FINE Dining) Are Either Cougars Or Women Who Need to Feel important By Having Men Write To Them to Make Themselves FEEL GOOD. Don't waste Your Money Is my thought For You.

Date of experience: March 25, 2019

Thumbnail of user lilm10
Pennsylvania
1 review
3 helpful votes
  • Send Message
December 7th, 2020

AVOID THIS SITE AT ALL COST. I HAD AN ACCOUNT THAT GOT HACKED TWICE. FINALLY, I DELETED THE ACCOUNT AND CREATED A NEW ONE. THAT ONE GOT HACKED TOO. FRAUDULENT CHARGES WENT ON MY CARD AND I DISPUTED THEM-GOT MY MONEY BACK. THEIR SYSTEM SECURITY IS NON-EXISTENT AND YOUR CARD INFO. AND PERSONAL INFO. WILL BE EXPOSED AND JEOPARDIZED. AVOID THIS SITE AT ALL COST. THEY DON'T HAVE TO SELL YOUR INFO. HACKERS GET IT EASILY FOR FREE.

Date of experience: December 7, 2020

Thumbnail of user deannas28
New Jersey
1 review
4 helpful votes
  • Send Message
September 9th, 2016

I purchased, like the stupid girl I am, a 6 month subscript because of the guarantee that if I had not met anyone, I would be given another 6 months free. Boy did that go down the drain.

Then they glitch on their site, and it changes me to a man seeking men. This is with out my knowledge, and finally when I get back on after becoming so frustrated with the lack of messages that happened due to this glitch, I miss my cut off by one day to message enough people so as to not lose my guarantee.
So, they change me into a gay guy, and wonder why I didn't make my message requirements?!

This site is also not very well formatted, in that just anyone can message you. I try to be nice and let the guy know if I'm not interested, but I think I'm the only person in the world who has any consideration left.

They also nickle and dime you to go on meet ups, yes, I get that outings cost money, but couldn't they at least include like one or 2 free so you know if you'll be waiting your time on future dud outings?

Date of experience: September 9, 2016

Thumbnail of user terryr166
Canada
1 review
17 helpful votes
  • Send Message
April 9th, 2019

I'm a slightly above-average-looking, physically fit and well-groomed, middle-aged male with a better-than-average career. I'm single and looking for a female partner or a dating companion. I became a member of Match.com for 3 months; put up a decent profile with good photos and engaging text; and then proceeded to browse potential matches.

After sending out 40 or more messages and getting 0 responses, I spent some more money to "ensure that my messages can be read". This pricey little "add-on" allowed me to see if my messages were being delivered and then read (or not). Sadly, I discovered that less than 10% of the messages that I was sending were actually being read; 90% were "delivered" but were NOT being read. This tells me that Match.com has many active profiles with NO active owners. In other words, if you become a member of this dating site, you will find MANY potential matches who might as well be ghosts because the vast bulk of your messages will go unread.

Perhaps these profiles were once active, but the owners have long since left the site. In fact, I'm certain that my profile is being used without my permission to lure unsuspecting women into purchasing a membership. I've deactivated it, but they said they will "keep it on file for a year in case I returned", which is how they get to use my profile without my permission in a dishonest attempt to make their site look like it has more members than it actually has.

After 3 months of daily use, I had sent out nearly 300 messages and received only 2 responses, which resulted in 0 dates and a disappointing experience overall.

Date of experience: April 9, 2019

Thumbnail of user stevej68
Virginia
1 review
5 helpful votes
  • Send Message
July 25th, 2014

I must be lucky. Sure, many of the complaints I've read appear to be true, but I just met the nicest person this week and she lives about a mile from me. After trading a few emails and then sitting and talking for an hour at the park we decided that it might just work out and have started dating. We were both wary and doubtful, but the chemistry was there.

I did my own search and read a lot of profiles. The daily suggestions match emailed to me were interesting, but generally were all over the place as far as being close to being a good match.

I think a subscription to match is cheaper than buying drinks for strangers at a bar. Okay, I admit that's fun too sometimes, but not inexpensive.

Why do folks with smile in their user name always seem to be frowning? I dunno.

Have I received numerous emails from 27-year-olds 100 miles away? Sure. I'm in my 60s. Have I not received replies to some emails? Sure. Have I received winks and favorites from names with no profiles? Sure. I haven't tried to cancel yet, but I'm retired and have time to mess with match if they try to cheat me.

Date of experience: July 22, 2014

Thumbnail of user jamiem62
Iowa
1 review
5 helpful votes
  • Send Message
October 5th, 2015

They suck you in, wont let you delete you profile and rack up unwanted charges on your account. You can cancel but not get a refund, even if it was set up by accident (thought it was a free trial). HORRIBLE CUSTOMER SERVICE. Do not use this site. Id be more likely to recommend TINDR than this crap.

Date of experience: October 5, 2015

Thumbnail of user firstnamel6
Texas
1 review
13 helpful votes
  • Send Message
April 14th, 2015

I wish I had read all the terrible reviews on this site and others, before I had signed up for 3 months. Gone is 76.00 and nothing whatsoever to show for it. Match.com lures you into looking at profiles and sending an email which forces the other person to reply (if that person is even real, most are not), so to read a reply you have to sign up. It is a classic bait ans switch con. So then, having paid, you do a search and such and most profiles are fake or are people who put up a profile but had not subscribed yet so can't even get back to you anyway. I have heard back from about 4 real people and got sent messages from all kinds of scammers, saying they are men when they weren't and asking me to text them, which I didn't. It pisses me off to no end that this business is allowed to exist at all! Taking your money and allowing all the con artists and god knows what they are on there. Fraudulent! Stay Away! And in addition to that, file a complaint with the Better Business Bureau - find them online, it will ask you which location/chapter, go to Dallas, TX as this is where match.com corporate headquarters are at. Go there and file a complaint. If everyone does this maybe they will finally investigate and shut them down!

Date of experience: April 14, 2015

Thumbnail of user alanc110
Michigan
1 review
2 helpful votes
  • Send Message
November 7th, 2017

If you use this, you feel it's great to screw the blind

My friend is blind & can't walk. He was not able to make it talk

They refused to refund his money.

Tip for consumers:
If you use this, you think it's great to screw the blind

Service
Value
Quality

Date of experience: November 7, 2017

Thumbnail of user ym6
California
1 review
3 helpful votes
  • Send Message
August 19th, 2014

Match.com continually sends me "profiles" of men who are not anywhere near the age group I requested. They also send me men who are looking for someone within a certain geographic region, not anywhere near where I live. I just got one from Mountain View California. That is 588 miles from where I live. Literally, the only thing we "match" is that we got taken by spending money on this website. Their "Customer Service" Department apparently doesn't exist. I have sent them links to 10 sites that show the photo posted on the profile they sent me is fraudulent. It has taken them up to a week to remove them. Most of the photos are being taken from Facebook and Linkedin accounts. I have started emailing these individuals to let them know their photos are being used. If you don't Google Image each photo in a profile and double check with the website PigBusters before contacting anyone on this or any other on-line dating site you are setting yourself up for not only failure but possibly serious harm. Do not give your phone # or address to anyone you meet on the internet. Never meet anyone by yourself and always pick a very public place. A local police station is a good idea.

Tip for consumers:
Don't! And always cancel your account before it expires or they will renew it without telling you. And they have a bad habit of leaving your photo up after you quit. Get them to remove it!

Service
Value
Quality

Date of experience: August 19, 2014

Thumbnail of user bradc32
California
4 reviews
84 helpful votes
  • Send Message
March 8th, 2016

So, I challenge you to give this site a try, and see if you can find one woman who is NOT lying about her weight and/or age and/or kids (in that order), then find a guy who is NOT lying about his hairline, and/or his weight, and/or income (in that order). Seems like most people are lying about their martial status anyway, but why lie about anything - ever? Do you think the other person will not notice that you are far heavier, and/or not nearly as young as your photos? Then what happens when you start dating and find out they lied about their age by five to ten years. Five is easier to get away with, but I have been trounced by both, and they both ended the same way - with me running screaming. My advice: If you meet someone on a date, and they clearly misrepresented themselves, just excuse yourself immediately and RUN. People, what you don't see in the photos is the part that will shock you the most. Oh, one final word of advice - pick the ugliest photo of them - that is who will invariably show up on the date. Think I am kidding? I am not. Good luck to those of you who are wasting time and money on this abomination of the decline of our moral civilization... oh, wait. That's been dead for years. Haha, sorry - welcome to match.com
P.S. Owned and operated by Ticketmaster...

Tip for consumers:
I do have a tip for you: avoid and get out into the real world and meet real people.

Value
Quality

Date of experience: March 8, 2016

Thumbnail of user johnw546
Nebraska
1 review
3 helpful votes
  • Send Message
September 27th, 2016

I have been on match before but lately I have been having a terrible time with the site 1st emails not getting delivered so I call customer service they said problem fixed check in an hour checked it still not working called today they say there's a problem with the receivers account that mines is ok although my emails aren't getting delivered asked to speak to a manager put on hold gave a number then they hung up on me totally disgusting by match do NOT join there a joke

Date of experience: September 27, 2016

Thumbnail of user stevef112
Washington
1 review
10 helpful votes
  • Send Message
January 5th, 2017

I've only been on for a few days but it's enough to suspect some foul play on the part of Match.com

First and mainly, I suspect they still use fake profiles. I get between 1-3 of these a day, a "wink" or "like" from a profile, when you go to view it, or interact in any way for that matter, it says you are unable to... Because they're set to private? I can see the photo of the "user" so it's ether bad design OR... These are the fake profiles that they only want to have one way interaction (it gives you the allusion of potential interest)

When you first goto the site and it shows potential matches (before creating an account or entering data)... they were all at 90% or more for the match percentage... How would you know that? You have ZERO data to suggest that. So I'm going to say they have BS algorithms, again for the illusion.

I'm a guy and lets be honest, all dating sites suck, for both parties. I can't imagine what it's like for women. I was hoping it would be better then OKstupid but, at least their matching algorithms APPEAR to work or mean something.

Date of experience: January 5, 2017

Thumbnail of user howardp28
New York
2 reviews
1 helpful vote
  • Send Message
July 5th, 2016

BEEN USING MATCH.COM NOW FOR JUST UNDER A MONTH AND STILL UNDECIDED. I USED WEJUSTFIT.COM FOR A MONTH BEFORE HAND AND MUST SAY I EXPECTED MATCH TO BE BY BEST BECAUSE OF ALL THE COMMERCIALS THEY DO BUT ID SAY THEY ARE AS GOOD AS EACH OTHER. IN FACT I HAD A PROPER DATE ON WJF SO IT PROBABLY EVEN WINS. OVERALL MATCH SHOULD BE BETTER BUT ITS NOT.

Date of experience: July 5, 2016

Thumbnail of user williamg285
Ghana
3 reviews
1 helpful vote
  • Send Message
May 12th, 2018

I am a single father and looking forward to meet a very simple and matured lady above 48. If you are serious just contact me or text me on my numbe. *******972

Date of experience: May 12, 2018

Thumbnail of user shirleyk37
Colorado
1 review
3 helpful votes
  • Send Message
September 19th, 2017

I WOULD STAY FOR AWAY FROM THIS SITE. They rip you off, charge you for extras that you aren't aware of and give no refunds, even when it is their mistake. I asked for a supervisor and was told they could not give me one. I was not happy with the service in any way and when I went in to cancel, it gave me a message basically telling me that I would lose my current access - another way they scam you for money. I'm sure most of the positive reviews on this site are being posted by their employees.

Date of experience: September 19, 2017

Thumbnail of user nancyb74
Washington
1 review
10 helpful votes
  • Send Message
February 24th, 2015

I signed up for the free 72 hour trial subscription. Of course they want your credit card number dating that if you Cancel within 72 hours your credit card won't be charged! I Canceled in less than 48 hours only to find out that MATCH. COM HAD CHARGED MY CREDIT CARD $129 "AS SOON AS I SIGNED UP"! I called Match. Com & they ASSURED ME THEY'D CREDIT MY MASTERCARD! THAT'S BEEN A YEAR AGO THIS MONTH & I THEY STILL HAVEN'T REFUNDED MY MONEY! MY ADVICE TO ANYONE OUT THERE CONSIDERING THIS "SCAM"... DO NOT DO IT!

Date of experience: February 24, 2015

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Match.com is the number one destination for online dating with more dates, more relationships, & more marriages than any other dating or personals site.

How do I know I can trust these reviews about Match?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Match?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business