Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.
I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!
Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.
I signed up. They took money out my account. Then they changed my password, couldn't get in. None
Ail received to change it no matter how many times I tried. Impossible to contact.
Tip for consumers:
Do not use this site! Very very dodgy
Date of experience: June 14, 2021
I have been on Match.com several times and have been disappointed both times. This dating site, purportedly the largest of it's kind, is not inexpensive and does not allow someone to purchase a monthly membership--only three months or more. Yes, I am quite picky about my dating choices but many of the women on here are equally or more so, particularly in the matter of "financial security." I frequently saw many women's ads that requested men to have incomes of 150k plus! I never actually dated any women on Match because I encountered same old problem--not interested in women who sent me winks and never heard back from women that I was interested in. But my BIGGEST beef with the site and one that makes me suspect that Match is almost a scam was this--while a member I would go for long periods of no activity whatsoever. The moment my membership expired I was bombarded with winks and supposed messages from women. This really ticked me off to the point where I unsubscribed Match and will not have anything to do with them again!
Date of experience: February 25, 2017
This was the worst descion of my life. It is entirely TOOOO much. There all types of hidden fees. They also STEAL your money. I hate this website and everything they stand for.
Date of experience: September 14, 2016
I was very specific in my profile and in my comments about just what I was looking for in a partner. Match sent me full pages of gay men and women, they sent me a photo of Joe Biden in front of the American flag, people whose faces you couldn't see because they were covered with hats, goggles and masks. A lot of people just having their fun at my expense and Match doesn't stop them. They really thought Biden was a possibility for me? And the scammers! If I could easily detect them, why couldn't they? If they're algorithms are so sophisticated, why do they allow them to get through to legitimate subscribers? $$$$$$ They could care less about your happiness unless it means a referral to them. To anyone out there, but especially women, before trying any online dating service, watch some YouTube videos about the typical dating scammer and how they operate. One guy from Match followed this step by step. Even found him on BBB where someone had filed a complaint against Match a few years ago under a different name, but he tried to do the same to me. And when they tell you, check out my website online, just remember, anyone can create a website. He just did a lousy job of it. Do your detective work. Don't accept excuses. Match, you should be ashamed. You don't even deserve one star for allowing people like that to join. You need to create a system with background checks. I, for one, would be much more likely to try it. But you've turned me off against all of them now.
Tip for consumers:
They don’t send you the potential matches that fit what you’re looking for, unless you call Joe Biden, ET, naked men, gay men and women what they think my potential matches were.
Date of experience: July 2, 2022
Crooks! They will automatically bill you with NO notification or opportunity to decline AND charge you More than the original charges and offer you Zero recourse. Beware!
Date of experience: May 25, 2017
They set me up to make payments, and all I did was download the app, then delete it. I had to cancel my card. Luckily my bank caught it and refused payment.
Date of experience: May 17, 2016
The auto renewal is a scam. I removed auto renewal from my account immediately after I signed up for one month. I was recharged and there is no refund to be had. This is illegal.
Date of experience: July 16, 2015
I guess Match.com is unable to compete with the newer dating sites because they have now become a complete scam. I signed up for the trial, hated it. Nothing but unattractive people on there. Before the end of that month I cancelled my subscription per THEIR site guidelines, well they did not stop taking the $37.00 out of my account. I submitted ANOTHER request asking them to stop. Still wouldn't stop taking my money, from September until February I was STILL paying for this service. So I called my bank and had them block it. I lost my debit card and got a new one, it is now March, they are STILL taking my money. I called customer service and was told that once I got a new debit card that AUTOMATICALLY reinstated me for the subscription. They saw that I requested it to be cancelled 7 months ago, and REFUSED to give me ANY money back. They also somehow got ahold of my new debit card number and have just been helping themselves to my money. STAY AWAY FROM THIS SITE! Total SCAM!
Date of experience: March 3, 2017
I could not signin to my profile did everything that was sugested by Match on there site! Only to find out that the email contact had been compromised! THERE IS NO EMERGENCY CONTACT NUMBER so have to wait till Monday when who knows what's going to happen to my photos and personal information!.
Date of experience: July 17, 2016
Do not trust them with your money.
They'll let you trial the service, sign you up - and then you find the trial was full of optional bolt-ons that they didn't make you aware of.
The result is that you unwittingly signing up for a much reduced service.
You don't know about the optional bolt-ons and they refuse to tell you thay are being secretly added to enhance your trial.
When pressed, they refuse to comment on whether this is fair. When pressed for written information that warns of OPTIONAL bolt-ons being added without the customers knowledge in a trial, they can't point to it - because it does not exist.
At the point of trial, any OPTIONAL bolt-on features should be either requested by the customer for trial, or notice should be given that they are added for trial but not as standard.
Match does not do this so it can lure customers in with a false impression.
Taking this now to Trading Standards, who take a dim view of mis-selling.
This is a loathsome and dishonourable company who aim to extract as much money as they can without providing the service that they show to offer.
Find somewhere else to spend your money.
Date of experience: May 26, 2016
So earlier today I joined this site as a non member. I saw a guys profile I liked and sent as smiley face as a non member. This act automatically brought up some message and subscribe now. Which I clicked on. It took me to a site that had a 6 month bundle for 21.99 a month. I thought what the check lets give this a whirl. So I put in my credit card info and next thing I know it says it charged 131! I'm like is this a joke? So I immediately call the customer service line thinking it would not be an issue to get a refund. Boy was I wrong! Not only did they not give me a refund, they wouldn't let me speak to a manager, were rude and condescending and hung up on my face... twice!
And get this, they said I was not eligible for a refund bc I sent an email... apparently that message that popped up after I clicked the smiley face was sent automatically!... so now I've paid 131 to send one email that I didn't write or send! I'm at work but once I get off I will find the higher ups and get my refund. How on earth is that legal? -5 from me!
Date of experience: August 24, 2017
Match.com is trying to steal money from consumers. I "Cancelled" my account weeks ago and they charged my card for nearly $100 on their so called auto renewal. When a consumer "cancels" an account, it is illegal and unethical to charge their credit card. I would recommend contacting the district attorney in the city of Dallas and perhaps an attorney for a class-action lawsuit. Perhaps I will do one or both. Match.com CEO Sharmistha Dubey, YOU NEED TO BE HELD ACCOUNTABLE FOR SUCH UNETHICAL, UNLAWFUL transactions to the consumer. Shame on you.
Date of experience: November 11, 2020
Been there done that. Overall a good and safe, but just gets too boring too fast. A lots of nice people, but they wants to get too serious too fast. I moved on :)
Date of experience: December 17, 2013
But with the same questionable flow of things. You gotta pay to use it... you can't have a profile picture with sunglasses. If you wanna talk to anyone on there, you won't unless you pay them $$. Like most of the internet, there are also fake profiles on there... a significant amount of fake profiles. They are galore. They will eat you up & spit you out.
And like I said with zoosk... most of the people you will meet there will have some sort of emotional baggage that will rear it's ugly head somewhere down the road. Just stay away from that site.
Most people are flocking to Tinder lately, anyways.
One can argue, "Just go out & find your soulmate in person. They ain't gonna come knocking at your door. Ditch the couch for a little while & go make some friends." Well if you're an INFJ like me, then you should know this isn't always an easy task. But you can break these barriers & overcome your shyness. It's very hard to do, but it's very possible if you practice it enough. Just look for ways to believe in yourself. Look for things to love about yourself. If you can't do it, ask someone else (who you trust). If you trust no one, then being on an online dating website is the last thing you should be doing... because it's fishier than a McDonald's fillet-o-fish.
Date of experience: December 20, 2016
Profile wont save - great difficulty reaching customer services. Have tried several times and event set up on different email - no difference - profile wont save
Date of experience: April 9, 2017
I have had a really bad experience with Match.com customer service. A few times they've deleted my profile for no reason, after numerous emails exchange it was restored. But it had been deleted a few more times. Furthermore, a few times it was deleted and no explanations provided. The last time when i've created a match profile I've tried to upload a few photos, fully dressed, very decent. However the moderation team kept rejecting it. When i sent a complaint to the customer service they said that I must give them a call to resolve the problem, which i couldn't do. Because my working hours are the same as theirs. When i insisted on to continue the written communication they've simply cut off my access to my profile. Full stop. It looks like they've deleted my profile for good, without giving me the opportunity to restore the password or create a new one.
P.S. Also, while i were able to use match, for some reasons match system automatically adds men to your favorites who don't match your specified criteria even remotely. The same applies to daily shuffle.
Date of experience: July 27, 2019
Absolutely horrific experience I would not recommend any dating site with the way the world works and the phoniness that exist
Date of experience: February 19, 2024
The appealing profiles are usually fakes or no longer in use and the less appealing profiles are abundant (some are hideous). Your findings might vary. Match is a waste of time and money in my view.
Date of experience: September 18, 2018
Also be aware that if they all have fake profile spam users and don't keep user confidentiality they will also be writing fake reviews too so be aware of five stars and how excellent it is
Date of experience: December 19, 2015
I created a profile and later that same day I was locked out of my account. It took forever for match customer service to respond and when I was given access I noticed that someone had hacked my account and sent 20+ likes to other members profiles without me approving or knowing of this. So the employees hacked my account and sent messages and likes to random members. When I complained a day later a match rep., emailed me saying it was technical difficulty. A big fat lie! This was a deliberate sabotage. Match is a corrupt and evil company run by InfraGard and they take your information and sell it to government agencies and private companies. Basically Match employees used my personal profile to make a joke out of me and send messages and likes without my approval, a massive breach of trust and illegal use of my pictures and profile. These people are sick and evil. DO NOT TRUST THIS COMPANY. IT IS NOT THE SAME MATCH.COM FROM 5 YEARS AGO. BUYER BEWARE! Any company that has no phone number is no good and not trustworthy. There are many good dating sites but Match.Com IS NOT one of them. DO NOT SPEND MONEY ON THIS CORRUPT COMPANY!
Tip for consumers:
DO NOT TRUST THIS COMPANY!!! BUYER BEWARE!!
Date of experience: July 15, 2023
Match.com will automatically renew your subscription EVEN after you try to cancel it and will provide you with no notice and will not seek your permission. Once the funds are withdrawn from your account they will not provide you with a refund. STAY AWAY FROM THIS WEBSITE
Date of experience: February 4, 2016
I wish I would have read more reviews before agreeing to try Match.com. The site is ok, I suppose it did what they said it would. I personally did not find any members who I would be interested in meeting in person, but I guess some have had success. I met someone offline, so I called to cancel my subscription. The customer service representative told me the date I needed to cancel by to not be charged another fee, and I did cancel it before that date, just as he had advised. Low and behold, I was charged $69 on this month's credit card statement, and the representative I spoke to today responded with, "There is nothing we can do. I'm sorry." He would not discuss the fact that I am paying for a service I NEVER used, not once, after my first subscription expired (because it had been canceled... or so I thought). He said that I did everything correctly in canceling my membership and he guaranteed that, going forward, they would not charge my account. Great... but what about this $69 charge that I should not be paying?! I give their site 2 stars, because I suppose it might work for some. I give their customer service and hidden fees 0 stars! Extremely disappointed that a company can charge a previous customer's credit card and NOT be obligated to refund the money. Something is not right about that.:-(
Date of experience: July 28, 2015
MATCH.COM GROSSLY AUTO-PRE-RECHARGES YOUR CREDIT/DEBIT CARD AND WILL NOT ISSUE A REFUND! I have called all week and they refuse to issue a refund. I had no intention on using the service a second month or being charged for it. I cancelled the service the day the charge hit my card and have not visited the site since. THEY REFUSE TO ISSUE A REFUND! That is UNFAIR, GROSS and NEAR NEGLIGENT!
Date of experience: March 7, 2017
The first few days I signed up for Match, it seemed my profile got a decent amount of attention. I could see how many people viewed me, liked my profile, etc., and I was hopeful. I got some messages. I also sent out a decent amount of messages, and unfortunately, received no responses. I still pressed on. Then after a couple of weeks, I started noticing that the number of people who even just viewed my profile dropped significantly. Soon, it was almost none - maybe one or two every few days. I started thinking, are they not putting my profile out anymore? I found it hard to believe that no one was even just looking (not saying liking it, just viewing it). But, I told myself, maybe this just isn't meant for me, and no one is really interested (not trying to sound pitiful, just saying I stopped trying to blame Match). So I canceled my membership, however, since I had paid for three months, it was still active for another couple of weeks.
Then, literally on the day my account went inactive, I got six notifications through email that people "liked" my profile, messaged me, were interested in me. I tried to check, thinking maybe I had one more day... and sure enough, got a message saying my account was deactivated, and I would have to renew my subscription to see the messages. How convenient.
Date of experience: October 7, 2016
DO NOT GIVE THESE PEOPLE ANY MONEY
I downloaded the app. I do not have a tablet and don't sit my a pc all day. I paid using the app, the app then does not work. I wanted to use the app version they have.
I search in my area and i get people on the other side of the country. I tell them and their response is go to the web address version. NO, i paid under the premise of using the app. That was the mode of purchase and that''s what i paid for.
Compound this with the no reply email; they always use you end up going around in circles with them. Further to this, the app seemingly does download emails correctly or rather doesn't let you reply most the time... will i get my money back... NO,,, why? Because they are con artist scvm
Oh and don't forget their slimy tactics of auto renew... if you sign up you NEED to cancel your auto renew straight away or they will bill you another £30 at the month whether you want it or not. But this is not an easy thing to do. The button to do it is well hidden, also when you find the button, be prepared for endless "are you sure boxes" "questions" and free boosts which will if clicked stop you cancelling your auto renew. Absolute an utter scam.
Date of experience: August 17, 2015
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