website thubmnail of Match
How would you rate Match?
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New York
1 review
17 helpful votes
Follow Ronald O.
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I have responded to several hundreds of profiles to these Women on this site not one time was I inappropriate in any way my messages that I have sent out were All sincere and complementary and not even a single response back either these women love the attention that stuck up or just flat out fake profiles if I had Known I would have not wasted over a $100 for a 3 month subscription I haven paid extra so they wants that don't have a paid subscription could still respond back absolutely pathetic

Date of experience: July 23, 2019
Washington
1 review
4 helpful votes
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Match.com
I contacted your customer service twice today, the first call was disconnected, so I thought, the second time when I asked to talk to a supervisor in the USA I was told match.com only has call centers in the Dominican Republic then I was hung up on after requesting to speak with someone from the US. I sighing up for a 1 month trial with match in June after that month I called and canceled, come to find out I've been charged every month since! I feel deceived and stolen from.

Date of experience: November 2, 2015
New York
1 review
1 helpful vote
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Terrible!
June 19, 2023

First of all wow. I received a message asking if I wanted help from a match.com employee to find really good matches for me. I agreed. I received a message in my DMs from the employee promising to get back to me in 48 hours. She never did. Instead the message sat at the top of my DMs. No way to delete or respond. The site shows you when people are online lol which is well if they're not responding to you it's a little off putting. Honestly I'd rather not know if that makes sense. Also nearly every single man I matched with if I didn't respond within 30 minutes or less would write something like Are you shy? You just don't like me? Hello? Did I do something wrong? Did I say something wrong? Did I upset you? It's really exhausting. It definitely was not worth the money. Most of the men I saw were also on another site that's free. Then Match gives you the option of writing to people far away. Why are you writing me from 2500 miles away when people hesitate to date when the distance is 30 minutes.I'm really disappointed by the app. And the employee just never responding makes it look really bad as a company also. Use the free apps.

Date of experience: June 19, 2023
New York
1 review
10 helpful votes
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I was a member of match.com. I canceled my account and continued to get charged through my account. They customer service are inconsiderate and rude, there is no manager to get ahold of, and all of customer service are foreigners. They will beat you around the bush, anything to keep their money. It is a joke, money grabbing selfish bastards. Make sure when you cancel your subscription ask for all your information to be deleted, or they will help them self's into opening a new subscription.

Date of experience: July 4, 2017
Florida
1 review
0 helpful votes
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This is the worst dating site ever.
November 2, 2022

Paid for 3-mo premium membership, can't see pictures, can't see messages, called help line, spent 20 minutes being led through app after app page, wanted to send me a dummy amount, then have me send back to them to reset my account. DON'T WASTE YOUR MONEY! NOT WORTH IT!

Date of experience: November 2, 2022
California
1 review
3 helpful votes
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With out a doubt this site is a scam. Signed up for a month membership a while back. After getting hardly any attention for a few weeks I canceled the membership. A week after the membership ended I got an email saying someone had shown interest in me with the daily interest thing. For me to reactivate my membership and see who it was. Like a fool I did and I did see a couple profiles in the interested in me section. But under all of their profiles was the same garbage. Additional information about the profile was unavailable. I'm going to cancel again and take down my profile all together. I'm not getting scammed by them again.

Date of experience: April 12, 2016
India
1 review
2 helpful votes
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G R E A T!
June 13, 2017

Had plenty of dates from this site over the past 2 years. One of the best sites on the net for dating. Don't care what all the haters say... MATCH IS GREAT! Only site which comes close is Mingle2day. 5 STARS for MATCH!

Date of experience: June 13, 2017
New York
2 reviews
24 helpful votes
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match.com is a scam
February 26, 2019

Let me tell you how it works. Research shows that 85% of profiles on this dating site are either fake or redundant so, only about 15% are real. Redundant profiles are managed by bots and/or site moderators. Such profiles wither do not respond or send you a new standard response re; "Sorry, your invitation was declined. Keep a smile on your face and keep looking! The Match Team". Other standard responses include; "I'm sorry I don't think we're a match. But thanks for your message: I hope we both find someone right for us!", "I don't think you're the one for me. But you'll be the one for someone else, so keep on looking!", "You'll make someone happy one day, but I don't think it'll be me. Let's both keep looking for that special someone: they're out there somewhere!", "I'm sorry I don't think we're a match. But thanks for your message: I hope we both find our special someone!", "Thanks for getting in touch. I don't think we're right for each other. But keep looking you'll find the right match one day!", "Sorry I don't think right for each other. But stay on your dating journey and I hope you'll find someone soon."

Notice how all he responses are ridiculously similar? This implies there are some fat men with micro genitals in a dark room somewhere making up all these poor responses!

Don't use this site as it is a scam as are most dating sites.

They block you after sending these messages.

Date of experience: February 26, 2019
California
1 review
4 helpful votes
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Rip off
November 3, 2017

I signed up for match for 3 months. I cancelled it online. At least I thought I did. Then just today I looked at my bank acct and there was a charge for $139. I called match right away. They told me I never cancelled it and they could only refund half of my money. At this point I was very upset. I know they can refund for the full amount but they just choose not to. Match is a freakin scam..

Date of experience: November 3, 2017
Illinois
1 review
5 helpful votes
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No Refund!
March 30, 2015

After having a terrible experience for 6 months, and payment was automatically processed for the next 6 months, I called to get my money refunded. I was told to suspend future payments and deactive the profile which I did and did not use the site. However, the refund was never issued and now I'm being told that it won't! If you're looking for something/someone specific, do NOT bother with this site. Not only is the customer serivce terrible, the options for matchs are not there!

Date of experience: March 30, 2015
Florida
1 review
7 helpful votes
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I had not been on the service for weeks because I meet someone at my gym, so canceled my subscription, then I found out a couple days after match auto-billed me and would not refund me for 3 month subscription I will never use, so for a 3 day period "I never used" I am being charged $71.97? I specifically did NOT want to be auto-billed but apparently match just over rides the customers request. I called and spoke to someone NOT in the USA that spoke VERY poor English! Ridiculous! I am Very Dissatisfied!

Date of experience: July 7, 2015
Washington
1 review
2 helpful votes
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Customer Service
April 4, 2023

Christof at customer service was terrible. He asked me questions to help me and they couldn't verify my phone number or I couldnt get a subscription. So he basically told me since I couldn't remember the last person I talked to he wouldn't help me. I gave him all my personal information but he wouldn't help me after that. No phone number to call if you have problems with there customer service people. It really has poor customer service.

Date of experience: April 4, 2023
Washington
1 review
5 helpful votes
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Waste of MONEY!
July 31, 2018

I was a member for 2 years. Had 2 scammers never met anyone off Match. Last week I cancelled my subscription and then last night I looked at my bank account and I was charged for 90 days. I emailed and said I canceled my subscription but apparently I cancelled only part of it (?) Even though I clicked on cancel subscription

So I contacted them regarding it. And I was told I will not get a full refund. I am getting 1 month "free". I told them I dont want another month I want a full refund because my account shouldn't have been charged in the first place. They said they can't give me a full refund

Date of experience: July 31, 2018
India
1 review
3 helpful votes
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I decided to go online as I was moving to a new city. Been doing a little research and decided on Mingle2day, Match and a few free chat sites which were a waste of time, btw. Sticked to Mingle2day and Match and upgraded my profile on both sites rotationally. Really happy that I did. Haven't found anything serious yet but chattet and met with some nice women. Both sites are easy to use and really cost effective. I see no reason to complain.

Date of experience: March 25, 2017
Pennsylvania
1 review
8 helpful votes
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AVOID!
March 21, 2017

First of all, I can't imagine why they cancelled me. I had been a free customer and finally decided to try a paid membership because I had received several emails and I wanted to see who they were from. So I paid for a membership and responded to the emails I had received - and a few hours later I am abruptly cancelled for no reason?!
AND more importantly, I have NOT received a refund! I sent an email and they said that I received a refund... LIARS! I sent them a copy of my statement to prove I had received no refund and still they don't respond. What kind of a scam are they running?
UNBELIEVABLE!

Date of experience: March 21, 2017
New York
1 review
2 helpful votes
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Scam
March 16, 2015

They are a scam. I recently thought bought joining and thought they would charge my account by month so when I got to the preview page and saw it was gona charge my account the full100.00 I didn't continue the transaction... they say I did authorize it n I did not and now say I have sent emails to people and I have not... I have cancelled everything been trying to get a refund since it came out of my account yesterday but they say they will not refund me anything it hasn't even been 24 hours since they took my money

Date of experience: March 16, 2015
New York
1 review
7 helpful votes
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Match.com wanted me to sign up for 6 mos. For $69.99, I thought thats not bad,
Then I recieved my statement they had taken $119.99!
I contacted them to cancel my acct, because of their devious practices, they have consistanyly ignored me! I want my money back into my credit acct.!

Date of experience: May 17, 2011
Kentucky
1 review
6 helpful votes
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Skip this dating app. They automatically renew your membership, then when I called the SAME DAY THE RENEWED me and asked to cancel and get a full refund, they refused to refund my funds but cancelled my subscription anyway. Basically stole from me and would not budge on this. Absolutely horrible customer service and business practice.

Date of experience: October 28, 2016
Canada
1 review
5 helpful votes
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USE EHARMONY
January 22, 2016

I signed up for Match on the 19th hated it and asked for my money back, the app suck, the people working there have no idea what they're doing and hung up on me twice. Finally called my visa to get my money back from this site and she spoke to a "manager " clearly the whole place doesn't know how to make customers happy or understand what I'm saying. I was even asking for half the money back as I only used it 3 days. The people on there weren't for me and it's nothing what they say! I will never suggest anyone to use Match. Worst experience and worst people working there! SAVE YOUR MONEY! If you want an online dating site GO TO EHARMONY!

Date of experience: January 22, 2016
New Jersey
2 reviews
7 helpful votes
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I STRONGLY ADVISE TO AVID THIS SITE AT ALL COSTS.
This site should reconsider their policies, their apps and there customer service.
Please save yourself the money and DO NOT become a member for any reason. Ok Cupid is much better and cheaper if you want to be a member. In comparison Ok Cupid has so many more people and Match.com is the most expensive and no one is on the site. I never even check my match.com account. I made a HUGE mistake of getting 6 months thinking it would really help me find someone. They REFUSE to refund your money and only say they will be happy to take you off the auto renewal, well thanks for nothing match.com

Date of experience: September 9, 2014

Overview

Match has a rating of 1.2 stars from 1,214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 654th among Dating sites.

service
212
value
223
shipping
36
returns
56
quality
215
+48