Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.
I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!
Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.
I think you can probably make dates on Match.com, and get scammed by other users, but that wasn't my issue. My problems with Match.com have to do with their business model and customer service. I got charged for a second 6th month "subscription" with no warning (ever other business I've ever worked with emails or informs you before a charge is made) and I immediately called to figure it out. No answer, they don't answer calls during "non business hours". I try to email on my phone. If I use certain words, such as "refund", the SEND button grays out and won't let me push it. I can only send a vague email and never received a reply. When I did get in contact with a customer service representative, I was told that they don't refund, when I pressed, she told me she could do an exception and do a partial refund. And then that if I didn't accept it then, the refund would decrease when I called back. Wait, how does that work? You are telling me you are making an exception to the rule, but when I call back the exception would stand? How can they justify charging people for 6th months and not issuing a refund but cancelling the subscription? Or charging without warning? The whole situation is absurd.
Date of experience: December 18, 2015
Hi,
CAUTION! match.com STEALS YOUR MONEY AND ACCESS YOUR BANK ACCOUNT WITHOUT INFORMING YOU
I've joined match.com 7 months ago ( i paid £137 in total to use some of the website services), it was really bad experience and really disappointing for this amount of money, so i gave up visiting the website after a couple of weeks.
After 6 month i've been charged £137 for subscription renewal without informing me
And i wouldn't know if i didn't check my bank statement
When i contacted the website to refund my money, they refused
That's clearly STEALING MONEY
I didn't like the website, i didn't like the services, i didn't visit the website for few months and after all that they stole my money from my bank card under the name of ( AUTOMATIC SUBSCRIPTION RENEWAL)
THANKS
Date of experience: April 4, 2011
$50 a month? No way in hell. So many fake profiles that link to other sites. Don't waste your time or money
Date of experience: November 26, 2023
Whoever you are with, dating site-wise, please be careful. I just read this on yahoo:
https://uk.news.yahoo.com/match-com-attacker-guilty-raping-five-women-*******.html
Date of experience: September 28, 2014
Where are my matches? I have set mileage up to expand search. I'm receiving zero. Good bye Match.never again.
Date of experience: May 28, 2023
This is a scam website, please stay away from match.com
Band rubbers'
--------un faux site----
Ne vous attardez pas la dessus. Faux profile et trop cher
Tip for consumers:
bad policy
Date of experience: March 30, 2022
Don't sign up with Match.com. It will cost you hunderds per year for something that other sites honestly do better anyway. They will automatically bill your credit card every 6 months without any notification (because they buried their subscription renewal policy deep inside the terms and agreement when you sign up--even for a free trial). There was no control in the mobile application that I could find to turn off the auto-renewal either. I called to tell them not to automatically renew 6 months ago and yet it's happened again. When I received the credit charge, I called again to request a refund and full cancellation. They sent me a cancelation confirmation email this time but refused the refund because I'd "receieved an email" on the account.
So I've now paid for another 6 months of a service I do not want and will not receive. Even the supervisor refused to issue a refund (although they were happy to offer me a "discount" if I didn't cancel the account). They can't seem to grasp that I cancelled specifically because of their shady billing practices and poor customer service. When I asked the supervisor how he feels about conducting that kind of business practice and model, his answer was "I feel pretty good."
I don't trust them to cancel the subscription. I'll be blocking all future transactions through my bank. Your best bet is to never give them your banking information to begin with.
Tip for consumers:
Avoid this site. It's not worth the super high permium you pay. Anyone who makes you automatically pre-pay for a service and then refuses to refund the money when you tell them you don't want the service is not an ethical business. Their business and billing practicess are--at the very best--shady and are probably illegal in a lot of places. Their customer service is horrible and disempowered to satisfy disputes. My advice is to get out and live life instead. Meet someone in person. It works muc
Date of experience: February 5, 2015
I took out a few months subscription as felt it offered good privacy (pay to view) and was interested in the whole online dating. I had a few chats (good/bad as expect) but ultimately felt I wanted to take the more natural approach and find someone when I do. There are high number of member with a real variety of people so always a chance of finding a 'match' (sorry). The profile seems to be well laid out and you receive 6 profiles a day which are usually within 50 miles radius or so. I have found that since I decided not to renew my profile I had recieved more views and winks, making me feel my profile is in likelier place of view to maybe tempt me into taking another subscription out? Anyways, if your happy to pay quite steep prices (£30p/m - £70-90 for 6mnth, also few deals.) and feel could gain from it positively then it's an experience and you may find a person on there who is real suited to yourself! Guess my best tip if a straight male, usually it will be you sending the first message, try and be creative and ask a nice question or two as it should increase chance of reply. First review done! :)
Date of experience: May 23, 2014
This group is match, zoosk, et all it is
Run byhigh schoolers that don't want college degreed white women on their site
Tip for consumers:
Got a refund already they sure know me
Date of experience: February 17, 2023
COMPLETE WASTE OF MONEY. DO NOT PAY FOR THIS CRAP. BEEN PAID SUBSCRIBER BARELY A WEEK AND I HATE IT. HAD LOTS OF ISSUES WITH THE SITE. WHEN I CONTACTED CUSTOMER SUPPORT I TALKED TO RUDE AND INCONSIDERATE PEOPLE. TALKING TO EACH ONE ONLY MADE ME WANT MY MONEY BACK. I ASKED FOR REFUND, AND WAS TOLD THAT WASN'T POSSIBLE. CALLING BETTER BUSISNESS BEAURO (SPELLED WRONG, I KNOW) IN THE MORNING.
Date of experience: December 9, 2013
I have been on match.com for 2 days (I know not very long) but when I first got on, I had email notifications and winks etc. It would not allow me to look unless I subscribed, so my being the marshmello I am I did. I have gotten over 100 profile views in less than 48 hrs, 6 winks, 8 they are intersted, and 12 photo likes. So I'm thinking pretty good stuff, let's send some personalized emails. I have sent 18 emails, all with personal messages about each person, and I'll be damned. Not a single response. I will admit not all have opened the email yet, but the best looking ones did and didn'r even respond. What gets me, is two of them liked my photo's, and one was interested. I am not Patrick Swazye or Ryan Gosling, but I am a solid 7-8. Tall, athletic build. Why am I not getting any responses, and why are the girls that email me and wink at me totally what I'm not looking for. I am holding out hope, but as of now I think it has been a complete waste of money and time. It also sent me an email stating I had 24 new matches, yet I cant see them in my daily matches...
Date of experience: February 24, 2014
At first I thought I was accepting a discounted membership for a subscription. I quickly learned my membership which I had every intention of cancelling was extended. ($96 total) I called customer service and was told "Subscription fees are NON refundable!" WHAT? VERY SHADY! I asked to speak to a supervisor... no surprise... non available! It seems Marlene, Eralis and Sharalyn were all on break together? I'm then told to call back within 45 minutes? Play phone tag... or whatever because Match.Com doesn't return calls. Then after waiting on hold... I'm told I'll get a partial refund. So, in other words my elevated BP could probably been avoided? All the rep had to do was provide GOOD customer service. Gee... is that so hard? Now I have to spend more of my valuable time trying to get my hard earned money back... that was so underhandedly stolen from me. Not to mention the time it will take on social media to make other innocent customer aware of the shady tactics MATCH.COM uses. THANKS A LOT MATCH.COM for the trickery and horrible customer service.
Date of experience: June 12, 2015
If anyone knows what part of this is free, by all means, let me know. It's free to put your name in and that's about it, and then start asking for your credit card information. Right after I signed up, I started looking at my watch. 23 seconds. 16 matches in my zip code. I can't blow my nose that fast! Shortly after that, my email inbox was doing the Jane Fonda workout. 12 messages in less than an hour trying to upgrade me to a paid account and more matches in my zip code. The only problem is that my zip code is a post office box. Suddenly, all these girls are from the same one? When these clowns realized that it wasn't a delivery code, I started getting matches from all surrounding towns and postal codes. Most of the messages had the names of the towns spelled wrong. Who doesn't know how to spell where they live? Half of the pictures had things in the background that aren't local or anywhere in the area. Yosemite Park? Statue of liberty? Not in my neighborhood. It makes no difference because all they want is to shake you upside down for money and have a nice day trying to get rid of them, because they'll empty the excuse book on you as to why they can't unsubscribe you. It's best to steer around these dopes for your own good because the only thing they're trying match is your money with their pockets.
Date of experience: January 25, 2016
Watch out for ROBERTS JAMES FOSKEY He took no money from me but after research found out he took money from ladies that could not afford it. Destroying lives of women. Im tough and did not feed into the crap. Thick accent some were from Africa. Another one is ERIC WEISER, has a bit of a Irish acent but says he's native American. Scammers.
Date of experience: December 8, 2014
I think match.com used to be a quality online dating site, but the only difference between match.com and the free sites like POF and smooch, is the fact that they charge a monthly fee. I left the free sites because I was fed up with men approaching me for "hookups" (free sex, basically) and sex chat. After a number of approaches of this kind, I tried to update my profile to clarify that this was something that I was not interested in. However, they kept rejecting my update suggesting that it wasn't "in keeping" with their ethos... but it was OK for me to be harassed. In addition, I've only been on the site for 2 and a bit months I've reported 3 fraudsters of the Nigerian kind. I gave them several examples of why I thought they were bogus sites (some so obvious it was laughable), but I notice that their profile areally still online.
I've tried to make two complaints and all I get is an automated reply, which bares no relation to my original question.
People wink at you or favourite, but don't reply when you initiate conversation... I found out that this was because either they hadn't upgraded their account, or they'd pressed the 'wink/favourite' tab by accident, which is easily done as I've done it.
This site come across as unprofessional. And now just as sleazy as some of the free sites.
Date of experience: February 15, 2016
" Wanna hear a Joke? First, here's the "Punchline": "Match.com"! Are you laughing has much has I am? Hey, just Kidding you. ( I must be Stoned). No, really. Guess what happened to me on there? You see, I was scrolling down all the "Good" reviews of it here, ( I must have bumped my Head), and I decided, "Hey, why not give this Fantastic dating website a try"?. ( Damn, this is some good Smoke), and I went to open a Profile there. ( Crappers, the Room's darkened and Spinning). But WAIT! There's far more to this then meets the Mortal Eye. I NEVER EVER posted ANY profiles there! ( Damn, Dude. This is getting better all the time). What I did was simply enter my email address, placed a totally Fictional password, then sat quietly back to enjoy the "Fireworks". BAM! BAM! BAM! I had gotten exactly 78 emails saying the Women on there absolutely LOVED my "Profile"! These emails rolled in in just 3 days. Yes. You read that right. 78. In just 3 days. Funny. I NEVER EVER POSTED A PROFILE! Just put in my email address! These emails where actually saying Crap like, "She likes you", and "your a Match". Guess what? They're all Women above thw Age of 65 and 70 yrs Old. I live a much younger lifestyle and I live as though I am still in my early to middle 30's. What a SCAM! Damn, I feel so sorry for those of you who've lost loved "Ones". I mean, lost loved "100's". Read my lips. NO NEW MATCHES...
Date of experience: June 24, 2016
Boy, do I feel stupid. I wish I found this website before I joined Match and got stiffed for over a hundred bucks. They pulled the same scam on me that they did to other reviewers here. They automatically renewed my membership after three months - at a significantly higher rate than I paid to join, and refused to refund my money even though I cancelled my membership the day they charged me.
Nowhere in the sign-up information do they mention that you can only interact with other paying members, and nothing differentiates payers from non-payers when you're on the site. I now believe that the vast majority of "members" on the site are non-paying and therefore cannot respond when a paying member initiates contact. At least if the playing field were even, as it were, one could assume that a sluggish response to ones profile meant that one needed to amp it up a bit - add new pics and change the description, maybe. The was it stands, you just assume no one else is paying, and that's why few people respond to you.
To wrap it up, Match.com is scammy, has snarky customer service people, and a hard-nosed "zero-refund" policy that's anything but customer friendly. My Match.com experience left a bad taste in my mouth, and after I type the last character in this review, I'm heading to their site to get every last trace of my profile removed from their crummy website.
Caveat emptor, fellow singles! Match.com will leave you sad, broke and single. And that's no way to go through life.
Date of experience: November 5, 2013
My friend and i signed up for kicks after a girlfriend of hers from grad school met and got engaged to some amazing gem of a man within like 6 months or something. I haven't paid for the service because i'm a student and i don't really see a point except it's fun. Its hard in grad school to really meet ppl unless you're dating your classmates or go to those mixers the business/med/law schools host and there you're bumping into the same lame ppl. Anyways my problem with the site is:
1. You can't read emails for free.
2. there's no trial period
3. All you can do is wink at people
There's no way to contact ppl if you haven't paid... me personally... i think for thosse prices there should at least be a trial period where you can contact a few people maybe once or twice.
Also... i tried to be slick. I've been on there since june and decided to create a new email address and put it in my new edited profile to entice guys to email me for free so i didnt have to sign up and they rejected my new profile stating that i had inappropriate language in my profile and that i was violating the safety of the community... please, knock-it-off
So much for being a broke grad student and trying to pimp the system...
Date of experience: October 1, 2011
I had qualified for the "Guarantee" but they charged me anyway for the new subscription. Aside from the service being absolutely $#*! I was erroneously charged. When I called for a refund they told me several times that even with the exchange (I'm Cdn) I would get the FULL amount back. Of course I didn't. When I called to request the full amount since I never should have been charged in the first place, they told me it was my fault that I didn't turn off the auto-charge and that there's nothing they could do and that no one I spoke to could change that. THEY made the mistake not to monitor their accounts to see who qualifies for free service, THEY charged me when they shouldn't have, and THEY refuse to give me the full amount back. So now I'm out money for a mistake they made and Match can't even stand by their product. If you offer this service outside of the States, such a large company like Match should plan for these international charges situations.
Also, the actual matches are terrible, I've been verbally harassed my several "matches" and no one seems to take it seriously. Match.com is a terrible company and has a pathetic and laughable business ethic.
Date of experience: October 11, 2017
I've tried this app two different times in three years. Same exact experience both times. Match is ungodly expensive at $40 a month! Then, they want you to pay extra ($7) to be "boosted" for ONE HOUR! You also have to pay extra for other features.
Half of the profiles are fake.
I have never in my life come across more rude men than I have on match.com. And I've worked in bars and strip clubs. So not only do you get people messaging you that have qualities you have marked as dealbreakers, so many of them are horrible.
I don't date anybody with kids. Which is a dealbreaker. Why are 75% of my messages
from men with kids? Who then get angry at you when you politely turn them down? I was getting 20 to 30 messages a day. And the ones that I wasn't interested in, which was all of them, I just simply didn't reply to. Which I even put on my profile, if I don't reply it simply means I'm not interested. Which then prompted these people to send me more messages being rude that I didn't "say thank you" for the compliments. Or-continue sending more messages asking why I viewed their profile but didn't send them a message. Doesn't surprise me why so many of these people are single.
Stick with the free apps.
Tip for consumers:
You have two days to ask for a refront upon signing up you’re other than that, you’re screwed. And trust me, you’ll wanna refund
Date of experience: June 17, 2022
So I signed up 6 months ago on match.com and was not having any success. Basically I was having married men contact and me the last one was a scam looking for money. I cancelled my auto renew subscription about 2 months into my subcription so I would not be charged. They will not let you remove your credit card and I found out the hard way. Match.com actually charged me for another 6 months even though I turned off the auto renew. They are will not allow me to get a refund and their reasoning is there was activity on the account. You can still email people on their that do not pay for the website. Funny thing also is they have a match guarantee if you do not find someone in 6 months we will give you 6 months free. No they actually charged me 6 more months and I paid alot more for this time around. I am actually going to have to cancel my credit card because I am afraid they will charge me again I would not recommend this site to anyone, Alot of the people on their are scams or they are married or in a relationship looking for something on the side.
Date of experience: September 28, 2017
I'm not using my credit card and giving away my information! I tried using the App Store for match.com and it wasn't working and made things more complicated!
Date of experience: August 22, 2015
They will billing you long after you cancel. I will never join them again! Also if you elect to turn off the autobill, they will turn it back on and bill you anyway. There are no refunds..
Date of experience: January 30, 2017
I thought I would give Match.com a try last February. It was awful! I couldn't even be online to see if there was anyone I was interested in without getting swarmed by men from other states trying to IM me. I'm on a dating website, so I can meet real people I can date in person, NOT to chat with a bunch of men in other states who probably are not even who they say they are.
I also had the creepy feeling that MATCH itself was saying men "winked" at me, when they hadn't, because when I responded to some who supposedly "liked" my photos, they were non-responsive. It was an echo-chamber of falsehoods. I stopped going to the site in disgust. I thought I cancelled it -- maybe I didn't, but MATCH did nothing to alert me by email that they were renewing me for $139. By the time I say the charge on my credit card, they claimed that they didn't refund after 30 days. GOTCHA! An awful online dating experience AND robbery. I imagine they will keep my "Profile" up so others will think there are real people behind all those dead profiles. Ugh.
Date of experience: September 20, 2017
If you want to be scammed by all the fake profiles or by match.com themselves, then this is the place for you. I would not recommend this site to a dog! What a joke
Date of experience: April 29, 2017
Match.com is the number one destination for online dating with more dates, more relationships, & more marriages than any other dating or personals site.
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