How would you rate Match?
grey star
grey star
grey star
grey star
grey star
India
22 reviews
148 helpful votes
Follow Nitya S.
Unfollow Nitya S.
Send Message
Share Review
Report Review

Unmatched
April 22, 2019

I joined Match to find my soulmate when I saw match advertisement online showing dream castle of finding your true love. But I found loads of time pass / flirts men or divorced or separated men and Army(retired men) or old UNCLE types of my dad's age started sending messages and chat requests by calling me baby & sweetheart. And All sort of flirting, vulgar & cheap messages like am on some cheap chat or dating site with shameless men around. Many wanted to waste time on dating or chatting nonsense all the time. Most of the men I found here had no Respect for Women and many men here those are separated or divorced men with kids want a women to take care of their kids like a maid. I told same to the site but no response.
I was looking for a single/ unmarried man who knows a respect of a woman and who's also looking for a soul mate like me. I realised my mistake of joining Match.com & I deleted my account there after.

Date of experience: April 22, 2019
Texas
1 review
1 helpful vote
Follow Stace T.
Unfollow Stace T.
Send Message
Share Review
Report Review

Match.com is awful! I've been in a happy relationship for over a year and a half, I originally signed up for a 3 month trial in April 2016, and have been charged without my knowledge for almost TWO YEARS! I canceled my subscription soon after my 3 month trial and OF COURSE they have no record of this.
Also, they don't send emails to let you know you're on auto-renewal! So customers have no way of knowing they're still being charged! It's absolutely ridiculous to not send an email every time a charge is run.

After realizing all of this, the only thing they could offer me was a $29 refund for the current subscription period I'm on.

Expect to lose money. I've spend over $600 on this stupid site that I haven't used for years.

Date of experience: February 6, 2018
Ohio
2 reviews
1 helpful vote
Follow Kaye W.
Unfollow Kaye W.
Send Message
Share Review
Report Review

After reading so many negative reviews, I was sure that I had been kicked off the Match dating site when my account was shut down. But, a few days later I received a message from customer service explaining that my account had been hacked and someone was using it to send out messages to other members so the staff canceled my membership. They told me to go ahead and sign in and my profile will be activated. They advised me to change my passwords for Match.com and for my private email, which I did. Then customer service gave me a one week credit for my subscription.

Date of experience: June 22, 2018
83 reviews
913 helpful votes
Follow Oscar J.
Unfollow Oscar J.
Send Message
Share Review
Report Review

The premiere dating website - I think this is probably the best dating site out there, purely because it has such a large number of people to sort through. I also like the quality of the people on the site. Most are very real people and not just looking to have fun. These are people who are really looking for a relationship and it is great that you can screen them ahead of time. I will admit that there were a number of people who didn't look quite like their photo, but it wasn't that far off. I have tried dating on CL, and usually it ended up badly. Lots of flakes on CL. But I have always been rather impressed by the match.com people. Definitely worth signing up for their 6 month deal. Guys, my 2 cents is to just put down the higher income bracket, I initially put down a lower amount of money and found the girls would more likely go out with me if I just put down the higher bracket. And, hey, someday I'll make that much...

Date of experience: January 16, 2008
California
3 reviews
6 helpful votes
Follow jessie c.
Unfollow jessie c.
Send Message
Share Review
Report Review

Match keeps automatically charging the original credit card, so it does not check with the user before making the charges to see if the user still wants to keep the account. I was automatically charged, and after cancelling the subscription, I apparently renewed the service by going back to the same account one year later. I had to cancel the subscription a second time. The Match.com daters are okay for casual dating, but the vast majority are not looking for serious relationships. They are not looking for hookups either, but they are often uncomfortable meeting another person via online dating. I met guys who came up with a myriad of excuses to avoid seriously dating me (or anyone else).

Date of experience: June 18, 2017
GB
1 review
6 helpful votes
Follow Amanda B.
Unfollow Amanda B.
Send Message
Share Review
Report Review

Scam
August 2, 2015

I joined match on a month by month payment scheme. I cancelled my payment using the exact method advertised online and they still took charged me. I contacted them via email and phone several times and I was told there was nothing they could do. This is a massive scam and I know this happens on a regular basis. I would not recommend match to anyone.

Date of experience: August 2, 2015
West Virginia
1 review
7 helpful votes
Follow Aaron L.
Unfollow Aaron L.
Send Message
Share Review
Report Review

It is a rip off.
December 23, 2016

A big majority of the users are fake. You would think they would have some type of filter to prevent this from happening. They charged me even though I have a 72 hour free. I tried to cancel it after 24 hours and they still charged my card.

Date of experience: December 23, 2016
New Jersey
1 review
4 helpful votes
Follow Charlie K.
Unfollow Charlie K.
Send Message
Share Review
Report Review

I don't think I've ever written a review of a product or service until now, and not for good reasons. Match is the biggest scam I can think of and it's shameful that it is raking in so much revenue. They hook you on sneaky terms and refuse to refund for things like unannounced auto-renewals. In my case, I had met someone and there was no activity on my account for half a year. Upon seeing a charge on my bank statement, I called the same day to refund the charge. But they wouldn't do it. After vehemently challenging this nonsense, the customer rep reluctantly mentioned that I was eligible for a $7 refund. This business does everything to take your money and does nothing to serve its customers. Oh, and the profiles on Match suck, too.

Date of experience: February 10, 2017
GB
3 reviews
14 helpful votes
Follow Strini M.
Unfollow Strini M.
Send Message
Share Review
Report Review

Hello! Please be aware of this dating website Match. They are full of scammers and will only take your money. Thanks to my stars I was able to recover my funds back from them, they stole from me over 40,000 USD from my bitcoin wallet on Coinbase and won't return my messages and calls. I had to follow through with a recommendation from a close friend of mine about Datrek Recovery that was of great assistance to get my money back from these online fraudsters.

Date of experience: February 2, 2022
Georgia
1 review
1 helpful vote
Follow Suzanne G.
Unfollow Suzanne G.
Send Message
Share Review
Report Review

HORRIBLE
January 11, 2023

Beware! There is no real customer support. No human to talk to. I have been trying to cancel for three months. I stayed logged in so I forgot my password. When I select "forgot my password" the system tells me it has sent me a link to reset. That link never comes. When I email customer support they reply with a bunch of jibberish that doesn't even apply to my concern or tell me to do all of the things I have already done. You can't get out. It's HORRIBLE! There are good, responsible dating sites out there. Match is not one. For example, try OUR TIME. While on that site I needed assistance a couple of times. I could call and talk with a real person and when I was ready to cancel and forgot my password all I had to do was call and someone helped me and everything was resolved in less than 5 minutes. Not MATCH. Do yourself a favor and stay far far away!

Date of experience: January 11, 2023

Overview

Match has a rating of 1.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 652nd among Dating sites.

service
211
value
222
shipping
36
returns
56
quality
214
+48