How would you rate Match?
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Colorado
1 review
8 helpful votes
Follow Mike r.
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Hard to cancel.
March 21, 2016

I was auto renewed when I didn't want the service. I asked for a pro rated refund thinking it was a fair compromise. They refused.

When you sign up but don't pay, they will bait you in with lots of emails and attention, most of it seemed bogus.

I had used and discontinued my account from a year ago, I asked it to be deleted and I still received emails from women, so they did not delete my account as requested. I'm a private person and don't appreciate that.

I wouldn't use them again in the future, seems like a scam and they got me for $75.

Date of experience: March 21, 2016
Colorado
1 review
6 helpful votes
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Match.com refuses to allow you to suspend your account due to the death of a close family member. You can hide your profile or cancel but they still keep all the money. They are a heartless company with no respect for humanity.

Date of experience: February 12, 2015
Michigan
1 review
12 helpful votes
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I was one of the better profiles on match.com and they kept my status as online. Even when I logged out, turned off my phone and computer, disconnected my internet, my friend said I was still online. When I mentioned this in my profile, match.com removed the entire comment about keeping the better profiles online. Sounds like proof enough that match.com is doing this to entice more users to pay and not because there are legitimate people actually online.

Date of experience: June 18, 2015
Nevada
1 review
0 helpful votes
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The first guy was just a negative person altogether. The second guy tried to scam me. Talk about wasting a month of my life to him. He went by the name of "Flash". Claimed to be a geologist and had a website. He looked legit enough. Then he asked me for money after being "robbed". I took the picture he gave me and had it checked out at Google Reverse Image Review and found that he had 3 other "names" at other websites. Watch out for him!

Date of experience: May 25, 2017
Missouri
1 review
4 helpful votes
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This is the worst site.
September 15, 2015

This is the worst dating site I have ever been on. I have been on free dating sites and met better girls that I actually matched with. I signed up for a six month subscription, and tried to get a refund. I talked to some foreign manager douche bag, and he gave the whole disclaimer bull-$#*!. I think you should refund people some money if you provide a bad service and you can not help them, or better yet, you should go out of business like a so-called reputable company should. I have months left, and I am not going to waste my time to even go back on it. I just want my money back at this point, and would like match. Com to be taken off the internet for extortion.

Date of experience: September 15, 2015
Missouri
26 reviews
55 helpful votes
Follow James E.
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Match will notify you like there is someone interest in you. After you answer their questions they require you to register and select a membership. When you write stuff, they change it or delete it to suit them. So I have unsubscribed too many times to count and I still get messages, Finally, I got smart and blocked them. Who needs to be notified about non-existent women

Date of experience: March 27, 2018
Washington
1 review
1 helpful vote
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I joined about 6 weeks ago. I have gone on 3 dates with 3 different men in my area. I had a good time on each date. One of the men seemed a little too old for me, one talked about his ex-wife, and the other drunk dialed me last night, lol. But I still think going on the dates was better than sitting at home. I'm currently taking a break from it. I know people who have found matches on there. One of my friends did find a picture of a man with 3 different names and profiles. I think sticking to people in your own area is the best way to eliminate fakes. I went on there with no expectations other than to have fun, which it believe is the best way to approach dating anyway. People should be aware of the automatic renewal practice.

Date of experience: December 4, 2013
Colorado
1 review
5 helpful votes
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My profile was stolen 3 times, I was impersonated then harassed by woman that thought I was the impersonator. I email Match 6 times to not one reply, finally I got anther nasty email form some woman and my account was locked out. I was kicked off after a year on the site. After making real connections that I had no access to and spent time with a very detailed profile these incompetents took this way to resolve an issue that was mine, I was the victim. They suck as a business and customer service not to mention protecting there members.

Date of experience: September 26, 2014
GB
1 review
11 helpful votes
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Rubbish
October 8, 2019

Rubbish - don't do it! You can't cancel it! They don't answer the phone- no
Matter what option you choose - there is no one to speak to - ever! They say the only way to stop it auto renewing from an iPhone is to do it from settings - subscriptions- it's not there in my list. I paid £60 the first time for 6months, I used it for all of 2 weeks - it's was rubbish and even though I thought I'd cancelled it it then it auto renewed and charged me £119.34! I went to PayPal who came back saying that my refund had been declined! Steer well clear of this money machine!

Date of experience: October 8, 2019
Washington
10 reviews
32 helpful votes
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I may be a little biased here, but match.com did the trick. I met my husband on there 6 years ago. It's a bit ridiculous, but after waiting for someone to fall in my lap I had to finally do a little work. Yes, it's work. Dating online is by turns depressing, hilarious, interesting and emotional. You'll meet some nice people, although they might be nice for someone else. But hey, it's the best way to stay in practice and meet people instead of watching re-runs of The Bachelor in your sweatpants. You may meet your match, you may not, but at least you can say you tried.

Date of experience: April 7, 2011

Overview

Match has a rating of 1.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Match most frequently mention customer service, credit card and fake profiles. Match ranks 652nd among Dating sites.

service
211
value
222
shipping
36
returns
56
quality
214
+48