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Match

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Overview

Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.

  • Service
    203
  • Value
    214
  • Quality
    205
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
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47
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How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Date of experience: 2/24/23
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Top Critical Review

“Match and OkCupid”

Paul W.
11/27/24

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: 11/1/24
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Reviews (1,207)

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Reviews that mention popular keywords

customer service (218) credit card (119) phone number (40) email address (20) auto renewal (87)
Thumbnail of user gregh108
Virginia
1 review
4 helpful votes
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March 16th, 2018

The auto-renewal feature is deceptively difficult to disable in Match. Once they have your CC, you may get charged for things you don't expect.

Date of experience: March 16, 2018

Thumbnail of user elainek23
New Jersey
1 review
6 helpful votes
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June 20th, 2017

I signed up for free trial cancelled next day charged me for 6 months account closed not using service and they keep your money no refund beware

Date of experience: June 20, 2017

Thumbnail of user katw
Texas
10 reviews
81 helpful votes
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October 21st, 2009

I signed up on this website 3x in the last 8 years. Once in one state while living in a town with a relatively small population (140k) and twice about a year apart while living in a larger metro (1.6mil) in a different state.

In all trials, 'matches' ran the gamut, from unstables to people looking for extracurricular activities outside marriage to swingers to hookups to people looking online in order to get offline. I believe in complete honesty and found many people looked at themselves through rose colored glasses. I understand the desire to present yourself in the best light but oft descriptions ran into the 'farfetched' category, which i would find out about upon meeting.

I met a whole slew of people, have made a couple of good friends but never a long-term relationship partner. As with the rest of life, it's all about timing and momentum when using these types of sites. Ymmv

I should mention that i personally know 3 couples who met on here ( i've met their partners). 2 are married and 1 of the couples has been dating for the better part of a year so there is hope! :)

Date of experience: October 21, 2009

Thumbnail of user erickg10
New York
2 reviews
19 helpful votes
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September 3rd, 2015

Getting 80% fake photos from scammers in africa pretending to be women living in the US. Waste of time and money!

Date of experience: September 3, 2015

Thumbnail of user rubenq1
Malta
14 reviews
88 helpful votes
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August 13th, 2015

This company has been sending me Spam for approx 6 Years. Data Harvesting / Affiliate Tracking. It is driving me insane!

Date of experience: August 13, 2015

Thumbnail of user miguelo31
Canada
1 review
3 helpful votes
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June 4th, 2018

I am 29 male no kids give me a call *******525. Yeah i think match is a scam that needs to be removed from the internet.

Date of experience: June 4, 2018

Thumbnail of user amyl26
Indiana
25 reviews
108 helpful votes
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December 7th, 2013

Yet another scam dating site that will bill you even after you cancel your membership! I would not recommend

Date of experience: December 7, 2013

Thumbnail of user charlest25
District of Columbia
1 review
3 helpful votes
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February 20th, 2014

The site utilizes every tool at their disposal to maximize income. Including: keeping old profiles active after members' profiles expire. Keeping old profiles visible after the members cancel their membership (you must check a box to tell them to keep the profile hidden). Match does not actually remove a profile until 12 months after the current subscription run outs. So, having found somebody special and cancelling my membership, the profile sits there, waiting, and will not completely disappear for 16 months. People you have emailed or otherwise contacted still see your profile - even after you've cancelled your subscription, so they can contact you. When you meet someone really special and decide to cancel your subscription, be sure to tell them 'Oh by the way, my Match profile will still be visible to you for the next 1.5 years (or whatever). Kind of like telling them "Sure, I'll be exclusive, it will only LOOK like I'm still trolling Match.com." Not unlike contracting herpes, really, now I think on it. Oh, and if someone sends you a message and you are having Match messages forwarded to your email account, then clicking on them in your personal email account (mine is a gmail account) then there is a message that is relayed back to Match telling whoever sent the message to you that you have, in fact, read their message. So, good luck telling your one-and-only that you really have closed your account. From the perspective of Match, these sort of shenanigans are an excellent business strategy. Think about it - after your new girlfriend / boyfriend starts to mistrust, then they have two returning customers. Ta-Da! This site is frankly antithetical to responsible and ethical dating. They also throw people at you willy-nilly, even in the absence of you doing searches. I mean... why? Right? Do they think that everybody is totally incompetent to run their own searches? But... It churns the database and, in a very real way, makes it more difficult to focus on quality dating vs. quantity. I don't like being churned. Oh, there is no way (or phone number) to actually get them to simply take the profile off the site. It's hard to do on Facebook, it appears to be impossible to do here

Date of experience: February 20, 2014

Thumbnail of user taushah1
Joe h.
Utah
1 review
8 helpful votes
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March 19th, 2017

They will take money unauthorized from your accounts and will cancel your paid membership if you ask to not be billed in the future. Scam artists

Date of experience: March 19, 2017

Thumbnail of user peterb110
Canada
1 review
4 helpful votes
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August 21st, 2015

BEWARE THE NEGATIVE OPTION BILLING AT MATCH!
I received my VISA statement today and surprise, surprise!
I found out the hard way that health clubs and gyms aren't the only ones who practice the sleazy art of negative option billing!
I thought I had signed up with "Match" with an online promotion for only six months.
Silly me I didn't read through the bloody yards of fine print "section B of section 12" to be exact to educate myself on the "AUTOMATIC" renewal. Of course there is no warning in the promotion of the negative option billing scam.
I find this practice deplorable.
Any halfway honorable company would at the very least send me an e-mail advising me that my 6 month membership would soon be at an end and give me the option to personally renew or, if I so choose, to cancel if that is what I wished to do.
I phoned Match and told them that I did not wish to sign on for another six months, in fact I had pretty much stopped using the site after 3 1/2 months (see why below) they basically told me tough luck! Crappy customer relations/service.
I will make sure to put the word out!

PS. Hey, just for the record..."Match"... I am now in a wonderful relationship with a terrific woman who contacted me on "POF"... a FREE dating site, no negative option billing problems there!

Date of experience: August 21, 2015

Thumbnail of user kima47
New York
3 reviews
19 helpful votes
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September 30th, 2015

Horrible site with equally horrible customer service. I whole hearted DO NOT recommend. Save your time and money.

Date of experience: September 30, 2015

Thumbnail of user sarat230
Maryland
2 reviews
7 helpful votes
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April 5th, 2021

Worst customer service!
Many profiles inactive!
Better customer care and outcome on a other dating site, i joined.

Tip for consumers:
Best to use a dating site that values their customers and has better chance of being visible .

Products used:
Was on the site, before.
This time ddnt join due to bad customer service.

Service
Value
Quality

Date of experience: April 5, 2021

Thumbnail of user candys179
Ghana
1 review
0 helpful votes
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August 19th, 2023

Looking for a life partner to live with...and also a man who will not maltreat me as well...

Tip for consumers:
my pictures

Service
Value
Quality

Date of experience: August 18, 2023

Thumbnail of user philc31
Colorado
4 reviews
92 helpful votes
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September 23rd, 2022

The best thing I could say about Match. Com is that I did not experience any attempts to scam me. Other than that, despite my sincere efforts, it has been a total waste of time for 5 months of membership. I never imagined I could be this unsuccessful. In all fairness I am in a particular demographic, having just turned 70. I am in excellent health and fitness. That did not matter one iota on Match. I wrote courteous, pleasant messages to between 40-50 ladies. Not one, not a single reply. This is in part due to the fact that many women are no longer on the site but Match keeps their picture and profile up. Match hopes you write them so then Match can try to lure them to pay another subscription fee because they now have mail. There were other women who read my profile but as they are in the driver's seat due to multitudes of men being on Match, they become extremely selective with their self image at an all time high from the attention men provide them on a dating site. Those, like myself, of average height at 5'9" are at a disadvantage to taller guys whether they are flabby or out of shape, unlike myself, as I am in top shape. In 5 months did I have communication or meet any women? Yes, in 5 months I did meet 4 ladies. Here is what they had in common: They contacted me first and they were all older than me, 72 to well into their 70's. I never met a woman on Match in her 60's in 5 months. Did I receive "Likes"? Yes, I did, again from women a few years older than me, not from ladies in their 60's. Match.com is a master of deception. They are unconcerned with you, only your money. It has been a terrible experience for me to try Match.com.

Tip for consumers:
If you are male, you will need to just get lucky. If you are an older male, like myself, it is a total waste of your time.

Date of experience: September 23, 2022

Thumbnail of user davids562
California
5 reviews
11 helpful votes
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August 4th, 2016

Whatever you do, don't EVER give Match.com, JDate.com or Ourtime.com (they are all owned by the same company) your credit card, debit card or banking information. I had joined and kept my profile set to NOT automatically renew after my 6 month period. A few weeks before my membership expired I started getting I started getting these pop ups about renewing now at a 25% discount our I would have to pay full price when I did renew. BIG SURPRISE! I got a fraud alert from my bank the evening after Match.com illegally charged my card full price for a 6 month extension. I called them first thing the next morning and was told that "it doesn't matter who changed the setting, once we charge your card, there are NO refunds." Then she offered me a 35% refund for the 1 day that the account was illegally reactivated which I refused - I was not going to pay them one penny for the 1 day they had my account active against my wishes. I asked to speak to a supervisor and was told that the supervisor would tell me the same thing. Still wanted to speak to a supervisor and was told that they'd have to call me back. Big surprise, they never did. I called back and was told they "tried" to call me but no one answered. I had given them my cell number, which is on 24/7 and always within hand's reach. There were NO missed calls or voice mails from them. Another LIE! I finally got in touch with a supervisor who did in fact tell me the same thing, they don't do refunds for any reason and her boss not only told me the same thing, but that "he was the FINAL authority" on this matter for Match.com and that there was no phone number for Match.com in the United States. He also told me that they didn't have go give me a refund and they are not held to US law because they are an Internet based business.
If you look at their Facebook page you see illegal credit card charge complaint after complaint after complaint.

Date of experience: August 4, 2016

Thumbnail of user jebusk
California
5 reviews
37 helpful votes
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September 1st, 2015

Very expensive, too many fake male profiles. No good looking men & the only ones who don't look like wig wearing potatoes are fake profiles

Date of experience: September 1, 2015

Thumbnail of user blahb8
Illinois
1 review
1 helpful vote
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June 11th, 2014

DUMB AS HELL WEBSITE. Use at your own RISK an waste of money. Get a life and get more results in REAL life vs this site that hands women all the power. Waste of time

Date of experience: June 11, 2014

Thumbnail of user barbaraw393
GB
1 review
3 helpful votes
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July 20th, 2019

Most of the attractive profiles on this website are fake - DO NOT be fooled by it. Waste of money and a total con.

Date of experience: July 20, 2019

Thumbnail of user laurag163
Virginia
1 review
4 helpful votes
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October 30th, 2017

They automatically make your account auto-renewal and won't refund you for a continued membership you don't want.

Date of experience: October 30, 2017

Thumbnail of user esekield
Kyrgyzstan
10 reviews
47 helpful votes
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January 22nd, 2014

The site is ok, but loads of fake beauties contacting you right out of the gate are disturbing. What's up with their quality control?

Date of experience: January 22, 2014

Thumbnail of user lorih77
Arizona
1 review
2 helpful votes
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August 31st, 2017

I joined for 3 months last year (in May) and immediately got lucky and met a fantastic person who was a great match. Unfortunately it didn't last so I decided to give another try this summer. It started out OK, but most of the men I met looked older than their photos or stated age. After I burned through a couple months of matches without any luck, I started receiving the exact same guys recycled through as a suggested match. Then I started receiving really bad looking men who looked like losers or convicts. Not even close to my list of traits. At the same time, I was getting two to three fake profile likes and messages per day! I'd get an email that someone "liked" my photo and/or sent me a message. When I'd click on them, even within 30 minutes, their profile no longer existed. I was getting wise to be able to spot fake profiles. They use horrible punctuation and grammar, plus a lower case "i" when talking about themselves. This is supposedly from someone who has a graduate degree. Yeah, right! I actually spotted a couple of different profiles with the EXACT same wording. I'm getting very skeptical now. Even if they sound halfway decent in their personal message to me, I'm reluctant to believe them. It's really ruining the whole experience. The real men don't want to invest the time to get to know you and decide after 2 hours whether you're worthy of another meeting. After my subscription is up this time I will not renew. Way too many fakes are ruining the experience. I can't figure out why they enjoy scamming people. No one has asked me for money yet, but they sure try and get your phone number/email right up front! Don't do it!

Date of experience: August 31, 2017

Thumbnail of user jamess568
New York
1 review
6 helpful votes
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July 9th, 2017

Match only joins you with partners that are at the minumem last log in status 3 weeks ago. Crap dating site for the user.

Date of experience: July 9, 2017

Thumbnail of user lindae23
New York
1 review
1 helpful vote
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May 12th, 2014

I am very unhappy with match.com I spend more time deleting inappropirate emails and winks or favorites from out of state members

Date of experience: May 12, 2014

Thumbnail of user windyw
Illinois
1 review
2 helpful votes
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August 4th, 2016

Match.com customer service is the worst customer service I have ever experienced. The information given is wrong about your cancelation then the customer service specialists are rude, disrespectful, and refuse to allow you to speak to supervisors to file complaints. They are located in Manla and have a difficult time understanding and speaking English in addition to treating people horribly. I would never sign up for Match again and will tell everyone I know about my experience with the customer service. The sad part is the site is actually okay it's the customer service people driving customers away. IF YOU ARE CONSIDERING JOINING DO NOT! GO TO ANOTHER SITE WHERE CUSTOMER SERVICE IS A PRIORITY! THEY ARE NOT ACCREDITED WITH THE BETTER BUSNINESS BUREAU (according to the www.bbb.org/dallas/business-reviews site)... NO WONDER WHY THEY ARE SO HORRIBLE NO ACCOUNTABILITY.

Date of experience: August 4, 2016

Thumbnail of user joyceb65
New York
1 review
13 helpful votes
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May 31st, 2017

It's bad enough to be alone, in a career that does not lend itself to meeting someone who is available for dating and feeling lonely and vulnerable. Then along comes a dating service that promises to "match" you up with just the right person for you. So I spent time placing just the right photos, a lot of time writing and re-writing a very well thought out profile, filled in all the blanks and signed up. No luck first try. Oh there were men that gave the appearance of being interesting. I I winked, I started a conversation, I did everything I was told to do - absolutely no replies. Not even a "sorry but not interested." Okay, maybe it's me - I've never done this before. I tried again, what could I lose. I'll give them the benefit of the doubt. Surprise! Surprise! The photo I used the first time - the profile I thought I had deleted popped up immediately along with many emails from men interested in meeting me, and I could see them and communicate with them if only I paid for another subscription. So I don't have to open a brand new account? They already have me on file as an existing member? But I deleted my subscription, didn't I?
I'm still gullible enough though, to believe that one of those men hiding in my email box might just be someone I'd like to meet so I subscribe again. But wait a minute. These guys don't match anything in my profile and they're all hundreds, if not thousands of miles away. What gives? I scroll through the Mutual Matches and the Reverse Matches anyway. Surprise again! Those few that I was interested in the first time around and did respond to (who by the way, never responded back) were still there. Well sorry Charlie! Fool me once, perhaps. Fool me twice, no way.
I really took this at face value. I had high hopes that this would at least broaden the field for meeting new people. I am more discouraged and disillusioned than ever and many dollars poorer. Don't get suckered in. It's a waste of time and money, not to mention the huge blow to your self esteem. I'll continue to be single and find ways to enjoy it by continuing with the friends in my own back yard. Thanks, but no thanks.

Date of experience: May 31, 2017

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