MatchReviews 1,218

I signed up for a trial subscription 6 months ago. I stopped using the site after 3 months because I met someone offline... the old fashioned way.

I have not used the site for over 90 days and was surprised to find a charge on my card for $84. After waiting on the phone for 38 minutes to speak with an Representative, I was told that I was pre-paying for an additional 3 months of subscription. It seemed that they put you on hold for so long simply so you give up!

After clearly stating to the Rep that I do not want the subscription (which apparently started on the same day that I disputed the charge), the Rep told me there was nothing they could do... I had to pay for 3 months of a future subscription which I clearly do not want!

I can't believe that a well known site conducts business this way. How can they charge for future services that I do not want?

BEWARE!

I have now been a customer on Match.com for about six months now and I have to say, it's been a blast. My initial feeling about the site and now completely changed. I now think it is THE best dating site I've tried. If you are honestly looking for a real relationship with a woman then this is the site to be on. Unlike other dating sites Honesty is the key to success on Match. It's worth paying the subscription fee for the first month, they will always give you a special offer to stay with them, either 50% off or buy 1 month get 2 free. I have now found a woman through Match and she is a good match for me. After filling out my honest profile, Match connected with women with similar likes and dislikes and you take it from there. You honestly get what you pay for. The free sites are like mucky mags, OK for a quick release but always messy.

So once again Match proves just how unprofessional it is as an organization, by not having the courtesy of replying to my emails sent to their customer service department in regards mainly to a message I received from them advising they had received a report that I had sent unwanted and harassing messages to a profile, Which was totally untrue as the so called report was from a fake/false/scammer profile who didn't like being taken to task in regards to the stolen photos and text used in "their"profile, but instead I find with no notification that my profile has been suspended/deleted and then that I have even received a full refund of the subscription again without any prior communication, even though when I requested a refund a few weeks ago due to Match.com in my personal opinion not delivering the service as outlined by them, and continually allowing an overwhelming amount of repeat false/fake/Scammer profiles to appear on a daily basis, I was advised no, I was not entitled to a refund as I had already sent an email...

Great work Match.com

At least it saved me from deleting my profile myself as it has become plainly obvious in my opinion that the Match.com organization not only allows the false and fake profiles to continue to appear they seem to encourage them and then take the word of Scammers rather then that of an actual subscriber when they actually stand up to one the Match.com Scammers and takes them to task in regards to the stolen photos and profiles.

An Example of the level of Scammers/false profiles. On Match.com (Australia) there is currently at time of writing 197 profiles for females and 418 for males stating on "their" profile that they live in Adavale Queensland... which would be fine but for the fact that Adavale Queensland is a very isolated and very small country town that currently it has a total population of 15 YES! 15 and of course when you point this out to Match.com you receive no reply at all, no matter how many emails you send. And yes, I grant there maybe a small percentage who were just too lazy to put in the correct location, but it still should be up to Match.com to verify the information supplied But still, 615 profiles for a place that has a population of 15
It could be an interesting point to find out how in legal terms if Match.com is in part liable for breaches of international copyright laws by continuing to allow the same stolen photos to be used time and time again when it would be so easy to stop the practice by introducing profile verification procedures before a profile is allowed to go live. Many other sites do it, why not Match.com.

There is also face and photo recognition software that would make it easy to detect any photo or photos that are repeatedly used. Hell, the Hundreds of profiles I personally reported were "found out" by a simple Google Image search...

One very unhappy previous subscriber
"Modmik"

I think you can probably make dates on Match.com, and get scammed by other users, but that wasn't my issue. My problems with Match.com have to do with their business model and customer service. I got charged for a second 6th month "subscription" with no warning (ever other business I've ever worked with emails or informs you before a charge is made) and I immediately called to figure it out. No answer, they don't answer calls during "non business hours". I try to email on my phone. If I use certain words, such as "refund", the SEND button grays out and won't let me push it. I can only send a vague email and never received a reply. When I did get in contact with a customer service representative, I was told that they don't refund, when I pressed, she told me she could do an exception and do a partial refund. And then that if I didn't accept it then, the refund would decrease when I called back. Wait, how does that work? You are telling me you are making an exception to the rule, but when I call back the exception would stand? How can they justify charging people for 6th months and not issuing a refund but cancelling the subscription? Or charging without warning? The whole situation is absurd.

I signed up on 12/16 for 3 months and got charged $84.89 as a lump sum. I canceled on 12/17th because the site is overwhelmed with commercials, pop ups and deceiving advertisements which make it difficult to browse the site. On top of that, my mailbox is filled with hundreds of emails from fake profiles and men asking me to send them money and questionable requests. I asked for a refund and i'm being told i cannot get a refund or any type of credit. This is very disappointing and match.com is a scam and a trap. I never heard that a company refuses to grant refund when the service paid for is not delivered. Their marketing campaign is great however, the service is not delivered and the quality of their service is questionable.

I signed up for a 3-month service and had a terrible experience with it. Today (12/11) I got an email from PayPal telling me that they Match charged my account $65.97 which I never authorized. I called Match customer service (which appears to be a call center somewhere overseas) and they were VERY RUDE. Each person I spoke with had an accent and was very difficult to understand. I asked to cancel this ReNEWED subscription and refund my money, only to be told that they could only refund $29.98. This is completely unexceptable - only 10 hours prior they could take my money and now they can't refund the whole amount. The 'girl' said there is nothing she could do, which is what she is told by her upper management! I asked to speak to her superviser - which took over 20 minutes to get on the phone- and she told me that her supervisor will tell me the same thing. Marlene was the supervisors name, and she was equally RUDE and very hard to understand and told me the same load of crap.

Match.com steals your money, and are more than happy to do so. No company has the right to automatically take your money and then only refund a portion of it. STAY away from this company and any company that will automatically take your money and NOT refund the full amount!

As I read through the list of other reviews for Match.com, I see that I am not the only one to have this experience. Which tells me the customer service responses are scripted and they will not budge to make the customer happy. I seriously hope the the powers that be at Match know what the hell is going on - Ha I am sure they do and they just don't care.

The kicker, I joined for 3 months and not 1 match! DO NOT USE THIS DATING SERVICE it is a scam! I don't even think half the people they have on their searches are even real - I would 'Like' someone and within 15 minutes it would show their profile is now 'Hidden" - this happened 4 times to me. I call BS on Match!

Well match.com sucks horrible web site losers, weirdo's, and poor matching. WILL NOT GIVE ANY REFUNDS BE AWARE VERY RUDE CUSTOMER SERVICE AND MANAGEMENT! IF YOU CANCEL BEFORE THREE MONTHS OH WELL YOUR OUT MONEY YOU NEVER GOT A SERVICE FOR! I will NOT recommend at all below zero rating! MY LOSS is hopefully there's, if I can have people listen to this and NOT sign up! 11-15-15 Signed up cancelled on 11-23-15 NO MONEY REFUNDED AT ALL! Keep your confirmation number!

They make it very difficult to cancel, and they try what they can to make it impossible for you to quit. Their cancellation page shows a cancel button, but that's to cancel the auto-renew, not the subscription itself. Upon thinking I had canceled the actual subscription, I found out that I got charged for a renewal when my membership period was over. It triggered a 68$ charge, which caused an overdraft in my checking account, so it cost me an additional $35 overdraft fee. Upon calling to get the $68 back on the first business day after the charge happened, they claimed that I only canceled the option to renew automatically. What a scam! If you look at the cancellation page, the cancellation process is clearly misleading.

Now I'm trying to call them up to at least get some of that money back, and they want my member ID. So I go to my match account to find it... surprise! Can't find it! The phone prompt says go to the help screen, top right hand corner. NOT THERE. A search on their help page for "member ID" yields a dead end. I'm upset with this company and recommend you steer clear of them. There are plenty of ways to meet people without getting taken for a ride...

This a review about match.com dating site: I posted a review on their website and surprisingly it didn't appear. The WORST dating site ever; all they want is money money money! I wish I had read reviews before I joined because I would have saved £30. However I took advice after the fact and cancelled any chance of automatic renewal of a subscription. If you do not check your account you will be set up for this. Even when I went through process of cancelling it took ages due to stupid messages... PLEASE do mot be taken in by this site; I have emailed supposedly matched people and others who have supposedly put me as favourites to get nothing back. It's a con, there is the odd one who like me has also been scammed and all I will do now until subscription runs out is to tell them to use a proper dating site such as the telegraph!

I recently signed up for Match.com. Almost immediately I began to get "winks" and "favorite" messages from profiles that were obviously fake. "Members" with "TEXTME@" in their profile names, or Gmail addresses as their messages. Others sent "links" for photos, or offered services. In some cases the profile names were the same, yet profile "locations" and photos were different. I complained bitterly to MATCH. No response. Then, I began getting angry emails from a few women. Apparently, my profile was hacked into, something which I since learned is not infrequent on Match, and this hacker was sending out naked pictures of himself. I tried contacting Match. NO ONLINE CUSTOMER SUPPORT after 5PM. Emails to Match and it's parent company IAC have not been returned. I have discontinued Match. Had to cancel my credit card (as I assume that was compromised, as well. DO NOT USE MATCH.

I joined www.match.com in August and paid $42 around September I had no matches and the site was lacking members, so I canceled my subscription, I canceled the auto renewal and deactivated my account, well now a message comes on my phone stating that www.match.com has taken out $46 from my credit card, This is the worst type of dating scam!

This proves that there are heartless humans out there willing to do anything to fix there pockets at the advantage of the disadvantage.