Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.
I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!
Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.
The scam artist I met on this site after only three days, was a very negative experience he wanted $20,000 USD. But the worst is that Match.com could care less. He actually is entitle to more privacy than I am. And a refund is out of the question. I will never go back!
Date of experience: September 23, 2015
I signed up for 1 year subscription. Wanted to cancel about 6 months into as very disappointed in site. I was told (by computer) that there would be no cancellation until renewal in another 6 months. Quit looking at site as very few results from my emails to women. Site kept asking if I wanted to "make sure she reads your messages".
Just wanted more money from me.
At my cancellation date I received notice from my PayPal account another year subscription had been paid. I entered a dispute with Match thru PayPal and it was denied, even with my copy of their notice it would be cancelled on that date. Yes, I should have cancelled my credit card with PayPal. I have now, Match will not respond to my email
Protest. Match has no integrity!
Date of experience: October 22, 2019
Been in and out from this website for about 2 years. In over 2 years, I am still seeing the same guy profiles there.
Some of them are real, some others... I am not quite sure. Some of them never responded.
NONE of them was even looking for relationships, just to hook up. If you are looking for that as well, this is the place for you. For a monthly fee, you can at least try. Beware of old pictures, men who lie about their age, kids and pretty much everything else, men who will get upset if you don´t... well, you know, on the first date...
After I realized that 99% of them were playing games, I decided to start writing a blog about it and put them notes.
Even when none of them are really worth keeping, I am pretty sure more than one lady has been upset, sad, disappointed and even angry at some of them.
We should start a forum and share experiences. It could be loads of fun.
Nope, this is not a serious place if you are looking for the real deal.
Date of experience: April 22, 2018
Be aware that Match.Com will take subscriptions even if you cancel. I joined Match Affinity for £9.99 I cancelled about a week after. I have been charged £44.95 for Match Com which I did not subscribe to. Customer service useless.
Please be aware of this. I have heard of other cases too... Use another Dating Site...
They are ROBBERS!
Date of experience: February 24, 2017
I want to post pics that I am with someone else but I don't want to show the other person, won't let me crop photo or rearrange it. Paid $90 and the site keep asking for more $ since I'm Not giving more I am not getting exposure. Sucks. $90 is not $5 I should have the service. With so many bad reviews how sitejabber made them 2017 awards? I would delete that, it doesn't look good
Date of experience: June 19, 2018
I contacted Match 3 times reporting a scammer, they still let this guy known as Dino to continue his profile. I have had 3 people who are real to contact me after being on this site for 60 days. Im truly looking for someone and will hopefully find a site whos looking out for their customers!
Date of experience: June 13, 2018
Atrocious site. Scam artists and married men galore. There is a "Report a Concern" link that I have used to report the married men and was told by several customer service representatives that the men would be removed from the site within 24 hours for violating Match's policies. Guess what? Been over a week and the married men are still there and active! Seriously? Match helps married men cheat on their wives as long as they are making a buck, what do they care? Watch out people and stay off of this site!
Date of experience: April 9, 2014
I joined Match.com because I have friends that met there a few years ago and their experience was great. I finally made the decision to join given I didn't have much luck on other sites. I thought Match would be a better choice, but honestly it's not. Match is no different than other sites that are FREE of charge. Save yourself the money! Not to mention their customer service is the worst I've ever had. Irene can take a few customer service lessons.
Date of experience: July 1, 2020
Match.com is a definite racket. They have done everything in their power to setup the system so that cards auto-renew and you are unaware, and then have "policies" in place that make it impossible to get a refund. They could care less about anything other than making the most money possible and do that by screwing over anyone and everyone they possibly can. STAY AWAY from Match.com.
Date of experience: December 26, 2014
"Matches" are based on weather and wind and not te details you enter. Automatic review kicks you in the balls if you forget it as they have a no refund policy. I actually feel sorry for their call centre, they must hate their jobs as they have no empowerment whatsoever. Now sitting on a bill of 120 quid for what? Nothing... Disgusting company stay far far away
Date of experience: February 1, 2016
Match.com is totally a SCAM. When I signed up there was no information or warning that before the end of your subscription you got to cancel atnd this had happened to me, they got another $79.99 from my Paypal account and they said there is no refund. I was match to beautiful young ladies, but they are fake and will inform you there profiles are not available. All ladies whom I interested to contact are not in existent... they are old signers who had quit a long time ago.
Tip for consumers:
Beware of Match
Date of experience: March 26, 2017
I am not too sure why some people hate this site so much, it does exactly what it says it will do... allow you to meet people you otherwise never would have met. Thousands of people have met their spouse on match.com and the cost is so minimal compared to what people spend on dating, both men and women. Yes they have recurring charges but big deal, just cancel when you meet someone. I have never heard of someone saying, gee I wish I didn't spend that 20 bucks a month to meet my husband.
Date of experience: June 15, 2010
My experience after 5 days says total sham/scam. One of two email contacts eventually started leading to "you know i am in Kenya". Attempts to contact locals with email warning of fraud led to exactly one answer, and suddenly unavailable profiles of all faves/likes/winks, and fairly sure the one reply was a fraud as well, and fairly sure the only thing maybe authentic to site are photos sent in by morons such as myself.
Date of experience: April 21, 2014
I need to figure out where to begin. Three months ago, my purse got stolen, including my phone and everything else, including my wallet. I ended up having to get a new phone and number to be on the safe side. I didn't update my new phone number on Match. They wanted me to verify and log in using my phone # I put my new number in, and that was six weeks ago. They won't let me log in. I tried several times to contact them through their email for help, but I have yet to succeed. I tried live chat, but nobody was there. They don't have a contact number. I paid for a three-month subscription. Today, they deducted another three-month subscription from my bank despite my emails that I can't log in and want to cancel my subscription. The bank put a stop payment on the money. I'm done with online dating. I've had too many dating sites scam me. Never again. The photo is attached to prove I can't log in all the while they are charging me. Then, they took my money for another three months.
UPDATE: Match terminated me for life for absolutely nothing. This was the same day they deducted another three months from my bank account, took my money, and blocked me. I'm very upset about this. All I wanted to do was meet someone special.
Date of experience: February 20, 2024
Do not sign up, Their main goal is to have users on their site to generate traffic so they can cash out with advertisers.
Here are some of the reason i do not recommend this site:
- No refund
- Automatically charges your credit card after you requested to cancel before your month is up ( would not refund your money)
- fake profiles
- if you download their app - they will constantly send you "likes" and "wink" from members and once you tab on it, their is no such members.
- If you send messages to "members" you will get back prob 1 out of 100 because most of the profiles are inactive members from the past. A very good friend's image showed up with a "like" and i know for a fact that she has not been using this site for years since she was marry and had three kids). The image was from ten years ago.
All they care is your money and once they get a hold of it they are not letting go.
Date of experience: September 14, 2017
While I cannot deny that at least some of the female profiles on Match.com are legit there are a good number of fake ones. After 60 days of use I became more than a little skeptical that some of these profiles were not real. I performed a quick test using a number of reverse-image lookup services to find other instances of some of the more "beautiful" women that miraculously appeared in my area. I found that about a quarter of all the profile images could be found on other dating sites all over the globe in countless cities. Totally fake profiles used to lure prospective males into purchasing subscriptions to contact them. Federal consumer agencies need to take these shady operators to task at some point and rid the industry of these practice.
Tip for consumers:
DO NOT USE!!!
Date of experience: December 21, 2014
If your subscription is renewed automatically, even if you call them on the day it happened, they will not issue you a refund, not even a partial refund. This happened to me and a girl i was dating. So you are charged a full price for 6 months. The customer service reps are extremely rude, and would simply hand up the phone after stating that they do not have such a thing as a "refund". Honestly, this is the first time i experience such a horrible customer service from an online service. I have had excellent experiences at ebay, amazon, newegg, okcupid, etc. Please stay away from them.
Date of experience: December 9, 2017
Match.com is a scam. I cancelled my subscription and they still keep charging me. When I tried to contact "customer service" they avoided answering any questions via email because they don't want a paper trail. They are feeling the squeeze of free services like Tinder and OKcupid so Match.com is doing everything they can to screw their consumers out of money.
Tip for consumers:
Do NOT use Match.com. NEVER give them your credit card number.
Date of experience: December 16, 2014
Before paying I received a lot of alerts.
After I've subscribed I' e received a few alert, but those profiles are fake, not active or not existing at all.
Some other like comes from the others side of the world.
Possible matches are suggested without considering the age range that I've chosen in my profile, so all the site is useless.
Date of experience: May 9, 2018
I had the same experience that you guys faced... I felt of being robbed. I had put my subscription status as non renewal, however it got renewed and around 70 dollars was deducted from my account... when I asked them to return the amount, they just refused and took the whole 3 months amount, though they have an option of taking one month of 19 dollars and lied to me that I never changed the status to non-renew... never join this site. And delete you credit card details.
Date of experience: September 27, 2014
I would like to know how they handle complaints, eg, men who for no reason at all send emails calling you every filthy name that comes to mind for no reason at all - when you report a concern, do they shut down these monster's accounts, or? It is unbelievably horrible to open one's email to find this horror
Date of experience: May 26, 2017
Do not join this site! Match.com is a scam. Profiles that don't exist or existing long enough to get past their 6 business's day refund window. These scum bags care about the money, they don't care about you. Tinder is better than these sh@t bags.
Date of experience: March 7, 2016
Do not join this site they are just out to take advantage of people. Didn't meet anyone had a scammer contact me to try and get me to send him money. Plus they keep taking the money out of your account without contacting you even thou I was clearly not using there 'services' (I use that word very loosely) Do not waste your time or money
Date of experience: August 15, 2017
Was onsite for about 1.5 years and ran into nothing but men who lied about their age, height, what they wanted and so forth. Plus I had many men who would not stop contacting me even when I asked nicely and then blocked them and they still got through. Complained to match and they would not do anything. My last disaster with this site is when I met a man who literally was a pathological liar....lied about education, his previous relationships and lied about what he wanted ....saying he was looking for a relationship. I felt his profile was too good to be true and I was absolutely correct. Ladies....please don't fall for these conniving, cheating jerks!! I should have listen to my instincts but I had a few good friends review this idiots profile and they thought he looked legit. Anyway, so long to match forever
Date of experience: November 13, 2016
You can not reach match customer service people directly. These are the people who can actually fix stuff on your account. There is an intermediary group of people that you can call by phone but they have no power over your account. So when there is something wrong with your account, you have no ability to reach them and you are at their mercy to answer. My account has been locked over a week and they cant do anything about it and will not respond even though i called and emailed many times. Its a scam... stay away.
Date of experience: September 1, 2017
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