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Match

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Overview

Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.

  • Service
    203
  • Value
    214
  • Quality
    205
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
View ratings trends
47
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How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Date of experience: 2/24/23
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Top Critical Review

“Match and OkCupid”

Paul W.
11/27/24

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: 11/1/24
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Reviews (1,207)

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Reviews that mention popular keywords

customer service (218) credit card (119) phone number (40) email address (20) auto renewal (87)
Thumbnail of user sandran29
Michigan
1 review
7 helpful votes
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March 25th, 2016

This is my second time on match.com. I was on Match about 3 years ago and met no one then after talking to a neighbor decided to join again right before my subscription was cancelled (I didn't want it anymore) there was a sign that said 3 months for the price of one when I went to click on it to read more it auto renewed my membership for 3 months. I have met absolutely no one, every guy on there is shallow and want someone who's thin blonde hair and blue eyes. Of the fifty men I've messaged I've only gotten one or two responses back and they both say the same thing they don't wish to do chat. Match.com is a scam and the biggest waste of money since EHarmony. Do yourself a favor and go anywhere else.

Date of experience: March 25, 2016

Thumbnail of user pb22
GB
1 review
2 helpful votes
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March 31st, 2014

I signed up in mid Jan and up to now have had over 1000 views but not one email. Doesn't do a lot for ones self esteem! Lol I also get winks on my phone and show their profile yet they don't show on my ipad?
I sometimes wonder if my profile is even on there and the views are just a scam. I don't be renewing when the subscription runs out :(

Date of experience: March 31, 2014

Thumbnail of user stavrof
Massachusetts
5 reviews
29 helpful votes
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August 29th, 2012

It's great if you pay for a membership and the person you want to meet also has a membership otherwise he or she will not be able to reply to your message. And they charge way too much in my opinion! There are people that run scams on the site. One time, I talked to a woman who allegedly lived in the next town from me but when I was emailing her she was on a work trip in Nigeria. If you don't know about the money order scammers in Nigeria, now you do. She said she was robbed and lost her passport and wanted to send me a money order, cash it and then send her a check. I told her to go to the American consulate and she didn't think that was a good idea! REALLY? Plus the picture 'she' used ended up being the same pic that I saw on other people's profiles. I think if Match is going to charge people then they should police their site better.

Date of experience: August 29, 2012

Thumbnail of user nicholasl13
Ohio
1 review
1 helpful vote
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March 23rd, 2014

While this review is about Match, it could easily apply to really any pay dating site. There's a wealth of profiles, but many of them appear to be inactive. I presume this is to inflate membership numbers. I feel like it's deceptive to call people who can't actively communicate via the site "members", since the ultimate purpose of the site is communication. As a paying member, there's still ads on the site, which I take issue with.

Date of experience: March 23, 2014

Thumbnail of user michaelc1834
Michigan
1 review
11 helpful votes
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August 22nd, 2019

I've sent out over 100 messages in two months and in that time I had one. Just one woman message me back only to say she wasn't interested. The app is a complete waste of money and time and unless you are a female I feel like it will really ruin your self confidence level. I mean I don't try to message women that are out of my league I'm 5'9 with what I assume are average looks and an average body and normal hobbies and interests I have a car and my own place and I'm a supervisor at a retail store and I even graduated college so when I don't get a single message back from anyone it is really confusing. I've tried short messages, longer messages, and no response.

Date of experience: August 22, 2019

Thumbnail of user melissaj18
Florida
1 review
3 helpful votes
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September 27th, 2014

This site will not refund your money even though they can see that you have had no activity and are only a member for 9 days of the three months subscription. So you get to continue to pay for the remaining 3 months and get nothing in return.

Tip for consumers:
Do not use this site no matter how lonely you are

Date of experience: September 27, 2014

Thumbnail of user johnb983
GB
1 review
1 helpful vote
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October 22nd, 2017

I am a member of this site, but i wont be renewing as i have found it to be poor, first of all you feel like a robot going through the same thing every time and when you find what you want you wink, then it gets boring cos you keep winking to different people and nothing ever happens even when you send text. Not an easy site to navigate around as you cant find a complaints department to do that, they dont seem to have one

Date of experience: October 22, 2017

Thumbnail of user olivers31
GB
1 review
10 helpful votes
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September 5th, 2015

After signing on with Match.com, yet again, I realised I'd been conned, and sent the following e-mail:
"When I looked at the site, it showed there were 2 winks (with one blurred photo) and 1 favourite. But when I paid my subscription, there were no winks and no favourites.
As far as I'm concerned, you have induced me to rejoin the site under false pretences, which is both immoral and illegal.
Unless I receive a quick response and a refund, I will be contacting Trading Standards and the police, as well as broadcasting my experience as widely as possible on social media – Twitter, Facebook, YouTube etc etc."
I'd be glad if you could let me know if others have contacted you about this particular scam, designed to suck people in.
I've also sent a copy to PayPal, and await responses!

Date of experience: September 5, 2015

Thumbnail of user donnab53
Texas
2 reviews
7 helpful votes
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April 25th, 2015

Joined this site 6 months ago. Got the distinct impression most of the members that contacted me were not "real" people. Was contacted by scammers 3 times & when I hit the "do not renew" it renewed me anyway! Evidently u have to do something else to cancel your membership besides WHAT their site tells u to do, as it was explained to me by their inept customer service. I was so angry that I didn't here what that second statement was. When I argued and demanded a refund (2 days later since the last day was on a weekend and their customer service is closed over weekends) Their only explanation for no refund is "it is our policy". This site should be SHUT down!

Date of experience: April 25, 2015

Thumbnail of user johnd101
Ohio
28 reviews
132 helpful votes
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June 2nd, 2013

I signed up for their trial period only to find that the so called trial period only lets you view profiles and receive a message. You could not answer the person unless you joined and paid. I became a bit suspicious by this practice because a trial period is supposed to let you try the product or service free with no restrictions. I began to look at reviews and, on average, they could not even get a 2 star rating. There were numerous complaints about fraud, stealing identities, horrendous customer service, and lack of monitoring the site.
Prior to your joining anything, look at the online reviews first and go to more than one site for reviews. Remember, the more reviews, the better information for you. If there are just a few reviews and they are glowing, stay away. Something isn't right.

Date of experience: June 2, 2013

Thumbnail of user geoffa3
Canada
1 review
7 helpful votes
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April 3rd, 2017

I chose this site specifically for the 6 month guarantee(pay for 6, get six free) as it was a much better deal then other sites. After fulfilling the terms of the 6 month guarantee I received a Visa bill for $163. I called the company and they informed me that a pop-up should have shown after fulfilling the agreement and I was to click on it. There was no such pop-up. I assumed at the time that when seeing the three highlighted green check-marks on the page stating I had fulfilled my agreement that the guarantee was automatic. No such thing, I am now $163 dollars down and I don't even use the site anymore as I found someone on another site. When speaking with customer care you can tell that this is an on going thing so beware. The site over all is ok just be sure to call them right away after 6 months for your guarantee. Gotta give it to them though. It's a great way to rip people off.

Date of experience: April 3, 2017

Thumbnail of user johnm276
California
14 reviews
206 helpful votes
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June 2nd, 2014

Half the women' profiles are fake, another 25% are scammers and it gets really frustrating very quickly when nobody seems interested in you. The six month guarantee is not a money back guarantee, but a guarantee for six more months of pounding sand. Be careful! If you do not follow their guarantee guidelines, it will be void and you will be automatically billed again.

They have a very good marketing campaign, but don't be fooled. Chances are you will just be another victim.

A friend did take me to one of their "Stir" events. Interesting to actually see the real people of Match.com in person. Nobody says a word until people get drunk, then they act like fools, the women leave and so does everyone else.

Date of experience: February 11, 2014

Thumbnail of user mp636
South Carolina
1 review
1 helpful vote
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March 12th, 2022

I have a basic membership with Match.com. In order to look at the profiles of people that have "liked" me, I have to upgrade and pay more money. Other dating sites don't have this crazy "rules". Do yourself a favor if you are interested in on-line dating, go to another site. The only reason I gave a 1 star is because there was no option to give a 0 star.

Tip for consumers:
Use a different dating site. Match is beyond terrible.

Service
Value
Quality

Date of experience: March 12, 2022

Thumbnail of user lisam131
Florida
1 review
3 helpful votes
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December 5th, 2014

Scam! They will send these emails of 'interested" people that would "like" you or want to email you. As soon as you sign up. POOF! No more email, likes. You may get a "wink" once you click on the profile. Is n longer there.
Some real people but lost of fake..

Tip for consumers:
NO NOT do it!!!

Service
Value
Quality

Date of experience: December 4, 2014

Thumbnail of user peterh190
India
1 review
4 helpful votes
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April 18th, 2017

My user experience w/Match was back in 2015 and it was good but I did not manage to go further than a few chat sessions. Did not meet anyone in person or anything like that but I can see it happen if you hang in there. After all, I'd give it an good but would most likely stick with Mingle2day and Tinder in da future.

Date of experience: April 17, 2017

Thumbnail of user nealh41
New York
2 reviews
1 helpful vote
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March 23rd, 2024

Our site may be experiencing technical difficulties, or we may be working to enhance this feature.----------------- I have had this now for over a week!

Neal Hugh Hurwitz, NY NY

Tip for consumers:
Match.com not available for a week + now

Service
Value
Quality

Date of experience: March 23, 2024

Thumbnail of user peterb65
New York
2 reviews
15 helpful votes
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January 9th, 2014

I quit this site months ago but my profile is still up and match keeps sending me emails about winks, favorites and emails sent to me, etc. but to answer any of these I would have to sign up again. Now I understand why some of the listings I responded to when I was a member were never read. The people were no longer members and were really phantoms.
On the plus side and hence the 2 stars I did meet a wonder mate, 6 months and going

Date of experience: January 9, 2014

Thumbnail of user albertf23
GB
1 review
2 helpful votes
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May 6th, 2016

I have registered on match 3 months ago. I havent found a girlfriend there, but problem is that after I decided to change match on other website I couldnt cancel payments from my card.
Now waiting for customer service response.

Date of experience: May 5, 2016

Thumbnail of user joeb283
Virginia
1 review
7 helpful votes
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February 15th, 2017

Don't be fooled. I signed up for a one month membership knowing that for twice the price I could have 6 months because I only wanted a one month trial. What they don't tell you is that ALL memberships automatically renew. There is no box to check an no recurrent billing statement just their policy. Guess what, they won't refund your payment! Don't let them scam you!

Date of experience: February 15, 2017

Thumbnail of user ronh71
GB
1 review
4 helpful votes
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January 26th, 2016

Why do Match continue to pester me with emails saying I have been viewed when I am no longer on the site. This is false advertising and makes me wonder if, when I was a member, how many false profiles were on then. In fact I had an argument with someone about their having finished on Match when Match said they had looked at my profile, indicating they were still on Match. Very poor service and site management

Date of experience: January 26, 2016

Thumbnail of user dthomasd
Canada
1 review
5 helpful votes
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March 6th, 2020

Hi

Match is an antiquated dating site that is deceitful with it's 'auto renewal' default and also in 'Matching' potential partners. There are much better sites out there that are more responsive to client needs, and I suggest avoiding Match.com

Date of experience: March 6, 2020

Thumbnail of user deneenr15
Pennsylvania
1 review
0 helpful votes
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November 21st, 2022

What a horrible site, they didn't listen to my preferences nobody interesting all old man it is terrible don't even waste your money! It made me more depressed! And I'm a beautiful woman that's fit an interesting, horrible, horrible experience

Tip for consumers:
First of all, I asked for only Caucasian men I do not have a racist bone in my body, but I only date white men why they constantly let men of color inbox me, and like my profile, that was one thing of just the few of why this site sucks !

Service
Value
Quality

Date of experience: November 21, 2022

Thumbnail of user groendewi8
Netherlands
1 review
1 helpful vote
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February 24th, 2023

What kind of inadequate Some inadequate people are sitting on your site, there is nothing positive in them, only negativity. I will never get acquainted with anyone through your site again...

Service
Value
Quality

Date of experience: February 23, 2023

Thumbnail of user joshuab91
New Hampshire
1 review
6 helpful votes
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October 13th, 2016

I am not going to go into detail, but long story short. You might find someone, but odds are you wont. There are fake profiles and you have to pay extra just to guarantee someone can email you back. Your either a member or your not, when did it get more complicated than that. Big issue if you do not cancel your auto renewal your not getting your money back so enjoy another however many months you payed of useless service. They are just out for your money and nothing else. They want to charge you for everything. I have another month that I have apparently paid for so I am using my last month to basically say the same thing here... They suck and will take your money that's it.

Service
Value
Quality

Date of experience: October 13, 2016

Thumbnail of user sandys40
Florida
1 review
7 helpful votes
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October 2nd, 2014

Don't waste your time or money on this site. Way to many fake accounts. Tried to get my money back a week after I joined since I had seen 10 fake accounts in the first
Week. I get messages from men who know the right words to say to a women
And then goes to say they don't get on match that much so email me at my
Personal email if you don't response or say something wrong they hide the profile
I have seen the same picture for 5 didn't accounts. Will stick with pof at least
That's free

Tip for consumers:
Stay away

Service
Value
Quality

Date of experience: October 2, 2014

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