Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.
I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!
Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.
Apart from being contacted by 85% of men who weren't even in the same state let alone country, I cancelled my subscription and requested to be removed from the data base (cancellation confirmation received) and 6 weeks later, I start getting matches to women (no offence, not my preference) Match.com decided to withdraw more money from my account AFTER I requested to be removed from their data base.
Don't give them your Credit CArd details. They will use them whenever they damn well please whether you authorise it or not.
Date of experience: September 15, 2015
After trying and trying on that dating site, I couldn't find any woman available.
Unfortunately I couldn't match their criteria due to my height, skin color and ethnicity.
Most of the women were interested in 6'0" tall white caucasian males.
Then I kept on messaging, messaging, messaging and clicking on their like and then nobody answered me.
Tip for consumers:
Never use this dating site
Date of experience: May 8, 2022
"The online dating service Match.com is fantastic, and it's where I finally found the one. It's a fantastic experience thanks to the intuitive design and large user base."
Date of experience: March 18, 2023
In order to compete, men must send out many messages just to get the attention of a few women. It's too time consuming. Women just sit and wait as bait. Many don't even want to date and just love the easy attention.
Date of experience: July 7, 2019
I signed up for the 3 month subscription, then met someone in the real world and realized that 4 months after I signed up I was still being charged. I am being charged until June, 6 months, for my 3 month subscription. Such BS. Why do I need to keep paying when I do not use the site at all. Extremely deceitful.
Date of experience: March 27, 2014
I am kind of 'addicted' to online dating and use all kinds of different dating sites for different purposes. So I know the online dating industry pretty damn well and trust me: Match is absolutely legit! After using countless dating sites I think Match is the second best 'regular' dating site after Mingle2day. It is huge and has many member. It is almost impossible to NOT meet someone. If you are looking for a serious relationship it is one of the prime sites to use. It is not for free though but you get what you pay for.
Date of experience: November 13, 2016
This dating site is worse dating site you will ever be at, this has so many people from outside country here just to Trick both women and men to get money from them, all spam! I was on this dating site for 9 months and saw same people trying over and over with different profile, i did reported this to match and they did nothing, i specifically reported a profile after noticing and they told me they block that and couple days later it was the same file open again, on that profile after they found out that i knew who they are, they tried to email me virus to my computer, it was a nightmare! I had to close my yahoo email... this can go forever, i will never suggest anyone this site.
Tip for consumers:
please be very careful if you decided to go with this site
Date of experience: January 3, 2015
I tried to cancel my membership renewal online a week before it expired. On the expiration date I learned I had been billed for another 3 months. I called and complained. I was told that if I didn't receive an email confirming my cancellation, then it wasn't cancelled. I said I didn't know that. I had the distinct impression it was cancelled early because I was locked out of it for 24 hours after I completed the form online. Representative was rude, rigid and unreasonable. Even though
I was complaining on the day of renewal she would not refund my $59.00 renewal charge.
Totally unreasonable and unfair. Im disputing the charge with my credit card company
Date of experience: July 4, 2016
I would avoid this dating website at all costs. Men are not serious they lie about how long they have been using Match, And I found them on many other dating websites. Please Watch out for this user on Match jbolton6 this person is a scammer. Stay away from Match and other dating websites very risky.
Date of experience: May 18, 2017
Match need to start looking carefully at these pictures and profile and show or ask for some kind of prove they are who they say and the pictures are recently taken, match need to show prove that the profile are active and you why when you are looking for a men ladies profile shows up and they sending me winks, these profile could be the match employees match advertise a lot, but it's not no way true it's a good layout but to bad it don't live up to a good standard
Date of experience: September 3, 2016
Match.com agreed to give me a refund…
Match.com agreed to give me a refund said it was done on their end and it'll be in my bank in a day or two a week later I get a hold of them and they said they can't do it because I purchase through Apple that I needed to go to Apple so I go to Apple and Apple says they didn't have it. Just went back-and-forth for over two months then I looked on my PayPal and went back and found where it was charged from Match to PayPal. I got hold of them again and show that to him and approved it. It took me a week and 10 tries to get them to respond. And then when they responded, they said well you received a refund before those dates and there was a one time deal for refunds. I responded back that this was not about those refunds. You agreed in writing that it was February 2 and April 7 charges that you agreed to refund the only reason you couldn't you said it's because it was through Apple now that I prove that it's not through Apple they say I can't have it because I already got a refund months before for a double charge do not use these. It is the worst dating site in the world full of scammers and you cannot get any help whatsoever. They just take your money and keep taking and taking they put up people for you to match with and you like them but they won't let you see him unless you spend more money to buy. Super likes. These people should be in jail not running a website.
Tip for consumers:
they agreed in writing to refund me the money, but said I got it through Apple so then they couldn’t but when I prove that I bought it through Match through my PayPal, then they tried to come up with another excuse that said, they refunded me money months before that which has nothing to do with this one that was a double charge and they already agreed in writing to refund the money that they’re refusing to refund now
Date of experience: November 16, 2023
What's the big deal, if you want to ensure your not billed again etc simply report your card lost/stolen and the details they have will be invalidated, easier than calling up some stupid 10p a minute service, and if your really having problems with the whole consumer ramblings and believe you were ripped off file a chargeback claim with your bank?
Date of experience: August 6, 2015
I was on match years ago and it was good then it was about 9 years ago i found a very sweet loving guy not far form me but in the end he was afriad to commit and ever since every site i try seems to be filled with scammers and fake profiles even match had a few back then and i see that is what most say now or paying too much
Date of experience: February 10, 2017
This company removed money from account and I hadn't even heard of them, when I called to speak to them I found them rude and insulting, they have basically fraudulently taken money from me and offered no reason as to why, I am now in the process of reporting this company to the police and cancelling my bank accounts. I would hate to think what they are capable of if I actually was a member. Please be aware of this company!
Date of experience: August 17, 2016
match.com sent me on dates with serial-dating women that were only interested in a free meal... furthermore... they sent me on a date with a catholic school teacher that was only interested in my finances and worth... I have been on several dates from match and they are not the "miracle" dating service that they portray themselves to be.
Date of experience: December 19, 2017
Account crashed re logged in and was billed again new account was closed. Old account went the 6 months and was canceled. Match has been billing me for the bad account for the last two years for a closed account with no access. I finely cough it called them for the new charges posted to my account. They said so sorry but you pay the 119.94 and we will cancel the account in 6 mounts for you... Out of the country people reading a script no other numbers to contact
Date of experience: April 21, 2017
I joined www.match.com in August and paid $42 around September I had no matches and the site was lacking members, so I canceled my subscription, I canceled the auto renewal and deactivated my account, well now a message comes on my phone stating that www.match.com has taken out $46 from my credit card, This is the worst type of dating scam!
This proves that there are heartless humans out there willing to do anything to fix there pockets at the advantage of the disadvantage.
Date of experience: November 23, 2015
Essentially. The odds are stacked against you if you are a guy as most of the users are male. The only way it works is if you are in the top 5% of looks. Girls on there get bombarded by emails and then they get such a big head that they then think they are entitled to nothing short of Ryan Gosling or Hugh Jackman. I have been on and off for two years and I still see girls on there who have been users for two years.
And other reviews about bombarding you with likes to lure you back in once you cancel is dead on. Just a scam. Save your money.
Date of experience: October 4, 2015
I did not realize the membership was autorenewal. I didn't even use it after the first few days. When I saw the renewal on my account I tried to cancel and get a refund and they refused the refund. They sent no notice that renewal was due, and counted on the fact that most people don't see or forget about the auto renew. Unethical and unfair business practice!
Date of experience: July 15, 2016
I reported illegitimate matches and scammers almost immediately after signing up for the service. I requested to cancel my subscription and refund my money and Match refused. I continue to be sent "matches" but very few actually 'match' my requested demographics.
Date of experience: May 2, 2015
I called and requested a refund, where I was hung up on by David - the supervisor, because he was tired of talking to me. I have spent a lot of money on your services - at which I was not provided. I am hoping that you have enough respect for me, your loyal customer, to issue the full refund. I understand that in your terms and conditions, that was repeated to me time and time again by the call services that intentionally hung up on me; however, at this point, it's not about the money, it's about the way you treated someone who trusted you and your abilities to provide a service. I am appalled and this will not only affect the way I view your company, but I will also share my experiences with everyone I come in contact with in regards to the way I was treated. I am, in no means, threatening the validity on your company, but I will say that I no only feel cheated, but used by Match.com.
Date of experience: November 3, 2015
Match.com will not let me delete my profile I enter my email address and correct password but it keeps telling me it is wrong when I know it is not match is a rip-off majority of it is fake profiles total rip off
Date of experience: August 8, 2016
I was charged erroneously and when I tried to get a credit issued I was told to drop the dispute and I would be credited immediately. Upon doing so, they said it would take 60 days for the credit to appear and would not connect me with a supervisor.
Date of experience: June 21, 2017
I joined this site, everyone in the world viewed my profile and only two unattractive men wrote to me. When I tried to cancel my membership, Match told me because I wrote an email that was never answered I could not get my money back. It is a VERY expensive site for NO results. I have heard from other women the exact same thing. I wouldn't wastw your money when there are free sites that have the same men on it.
Date of experience: June 15, 2013
I have made several attemps, vai phone and email, My account will not allow me to make any changes to my profile. Each attempt, is ask for my passsword, trying every password that I have ever used, I click on, "forgot password", I am prompted to enter my email address for further instructions, I type in my email address, check my emails and there is no mail what so ever, delivered. This has been going on for two weeks. I have made contact, personal, with one of the matches and have ask them if they even see my messages I type on their profile, which they dont. Ive reported this to match, they couldnt fix the issue but my cancellation will not be until the end of my service contract... All I want is my money back. Match.com has the worst customer service out of any company that I have ever dealt with... Stay away from match...
Date of experience: August 4, 2019
Match.com is the number one destination for online dating with more dates, more relationships, & more marriages than any other dating or personals site.
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