Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.
I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!
Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.
Match.com is owned by IAC 555 W. 18th St. NY, NY 10*******300. IAC owns a bevy of dating sites such as: Our Time, OK Cupid, Tinder, Chemistry, Plenty of Fish, HowaboutWe, Match Company, and many more. Match is not located in Texas, as they state. Match ignored my complaint to the BBB of the State of Texas where they have an 'F' rating. Match is not a member of the BBB so it does not good to complain to them. Your best bet is to lodge a complaint with your state Attorney General's Office; Civil Litigation Division. Also the Federal Trade Commission. IAC business practices are subject to federal and state regulations. (see the 2015 IAC Interactive Corp; Shareholder Report) In this report they admit to transmitting, storing, and sharing personal information including credit card information. To please the shareholders, they reveal in the report that they store CC information so that they can 'auto renew' their clients memberships. An interesting read. If enough of us complain, IAC will be forced to abide by the laws of our land, and will be charged with fraud. Because that is absolutely what they are committing, FRAUD.
Date of experience: January 23, 2017
Don't purchase this. Worst money spent. It is a waste and the guys belong on Tinder. All these site are a waste but this is the worst one
Date of experience: July 18, 2021
I WAS DISAPPOINTED IN MATCH.COM, AND IT MIGHT BE JUST ME, BECAUSE I DIDN'T REALLY SPENT MUCH TIME THERE. BUT WHAT HAPPENED NEXT WAS THE WORST EXPERIENCE I EVER HAD WITH CUSTOMER SERVICE. FIRST OF ALL, WHEN YOU SIGN UP, THEY NEVER SHOW YOU THAT YOUR SUBSCRIPTION WILL BE RENEWED AUTOMATICALLY, SO YOU WILL GET AN UNEXPECTED CHARGE. AFTER DELETING THE ACCOUNT, I ASKED FOR THE FULL REFUND, AS I DIDN'T USE THE APP AND I NO LONGER WISH TO CONTINUE USING IT, I WAS TOLD BECAUSE I'M CALLING THE NEXT DAY AFTER I WAS CHARGED, IT DOESN'T MATTER THAT I DIDN'T USE IT, OR I DIDN'T SIGH ANYWHERE THAT I WISH FOR RENEWAL, I WILL STILL NOT ABLE TO GET THE FULL REFUND. AFTER COUPLE CALLS AND COUPLE CONVERSATIONS I COULDN'T GET ANYWHERE WITH IT. SO AT LEAST I WAS SUPPOSED TO GET A PARTIAL REFUND. BUT GUESS WHAT, A MONTH LATER I WAS STILL WAITING FOR THE REFUND, AT LEAST PARTIAL. AFTER CONTACTING THEM AGAIN, THEY TOLD ME I REFUSED THE PARTIAL REFUND... WHICH DOESN'T MAKE ANY SENSE... I WILL CONTINUE FIGHTING WITH THEM, I WILL ALSO CALL MY BANK TO MAKE SURE THEY SUPPORT ME ON THIS MATTER. BUT. WHAT I WOULD TELL YOU, JUST MAKE SURE TO READ COMMENTS AND REVIEWS ABOUT THE WEB SITE AND APP ONLINE, YOU WILL BE DISAPPOINTED AND SURPRISED THAT THIS TYPE OF SCHEME STILL EXISTS!
Date of experience: December 21, 2016
I met the love of my life on Match - that being said. He came looking for me he was not actually matched with me.
Thanks Match
Date of experience: October 12, 2017
I can agree with others, We did not have the best experience here. The site felt old and dated and I felt like they probably had a lot of bots.
Date of experience: September 9, 2020
Match.com - ladies stay away from SUGARGOLD66 or SUGARSMYDOG - his name is RANDY MICHAELIS from Flower Mound/Coppell, TX. He is a habitual liar and cheater. He has NO CONSCIENCE! On every single dating site out there (match, pof, tinder, zoosk, eharmony, etc.) He is NOT looking for "the one" as his ridiculous lying profiles claim. Really skilled texter and can't be happy with one woman or even three for that matter - on a CONSTANT hunt for more. Don't fall for his game - he is skilled at making you feel special while cheating simultaneously! Never met anybody that can lie so easily - uses his kids as an excuse. Claims all exes are psycho stalkers - they are really nice ladies who unfortunately believed this narcissistic sociopath! BEWARE!
Date of experience: November 15, 2014
My husband is Danceguitar, Texas irwing. 41
Do not trust this man. I married him in November 1st 2013
All docs available
I am his third wife
Date of experience: November 11, 2017
Signed up for a 7 day free trial and a 6 month membership after that. After the first week I was getting people from outside my local area, profiles with no photos and no one responding to any of the messages I sent.
On the day the trial was over, I emailed to cancel the membership. They charged $101 on my card. When I called them they told me they would cancel FUTURE payments (after the 6 months) but refused to refund my card. I even told them they could keep one month's membership for the 7 days I tried it but I explained that I was not happy and wanted a refund. The girl continued to tell me I accepted the TOS and there was nothing they would do or were willing to do. They basically told me to go screw myself. Match.com is a scam in my opinion. They are not an honest company. All they care about is getting your money! DO NOT GUVE THEM A DIME! I tried to email them on the 16th to tell them about a problem and no one got back to me. On Saturday the 20th (before my free trial expired), I tried calling the automated refund line but they are not open! The message says M-F 8AM - 5PM CST when you call and it hangs up on you.
If my membership starts on Sunday and I have to cancel before the membership starts, I should be able to call Saturday to do that. Sunday they charged my card $101.94. I sent an email and then got a response again, telling me how to use the automated refund system but it just hangs up when you call outside their hours.
Tip for consumers:
Don't use this site!
Date of experience: August 23, 2016
I never got any responses to 50 emails I sent on match.com. Not sure the woman on there were even alive.
Tip for consumers:
Don't use this site it's a waist of time and money.
Date of experience: September 29, 2014
ZERO they will keep billing after you cancel and are very rude. Do not use match they will steal your money.
Date of experience: February 1, 2017
I discovered my match.com account was hacked when I could not log in to my account. I asked a friend who is also a match user to see if she could find my profile. She found 'my' profile: the pictures and city were the same, but the user name had been changed. It was quite disturbing to see my image on a dating website with another persons name underneath, but no idea how or why the account was hacked (or what messages were being sent from 'my' account).
I contacted match to say that my account had been hacked and that I was not able to access it. Customer care responded to say that the email address I was using to log in (my gmail address, the one I used when I set up my profile) was not the one linked with the account. They told me that my account was linked to a mail.com address, not a gmail.com address. They advised that I try to log in again using the mail.com domain.
I replied that I do not have a mail.com address. Whomever or whatever hacked the account changed the email address to an email address very similar to my own. It was only after I phoned customer care that I was able to convince them that someone had got into my account, then changed the email address. But even then, the agent had a hard time locating my account using my gmail address. I had to explain in several different ways that this was because the email address linked to the compromised account had been changed by someone (or robot?) unknown to me.
Finally, match assured me that my subscription is cancelled and the profile will be removed. After hearing others' problems with subscriptions, I will monitor my bank account to make sure no further payments are taken.
I have since discovered that others have had very similar things happen, and this is something that match has been made aware of. Yet, when I contacted them to say my account had been compromised, they acted like it was simply my mistake for trying to use the wrong email address to log in. Perhaps the customer care agents I spoke to genuinely didn't understand the situation. But it appears that match.com is aware of the security faults with its site, yet is not doing enough to introduce stronger measures to keep data secure.
Date of experience: April 21, 2017
Please will all people with complaints forward their concerns here: *******@kdfwfox4.com
If we can provide enough interest in this story, we can have this Dallas news agency make this company ANSWER for their clever little games! Please fill out an online form for the TX Attorney General: http://txoag.force.com/CPDOnlineForm. I was a paying customer who called in to cancel. I was charged a renewal fee despite cancelling. I called in to dispute with Match.com who called me a liar and told me he would not refund me. He then told me that not only will they keep my money, they will block my access to the site. Basically, they are telling me to my face they are hustling me. They wrote into my credit card they will not refund me. I called into Match.com again and found out I was charged a 2nd renewal fee! I told them this is fraud and they cannot accept money and not provide services. I was told they were still "investigating" my dispute. It's time to make this company answer for their behavior. Customer service goes a long way.
Date of experience: April 28, 2017
WASTE OF MONEY, TIME, INBOX SPACE ETC! I have NEVER been a fan of online dating because, let's face it, if online dating was SO relevant and needed, NONE of us would even be alive! Our parents and grandparents obviously didn't need crap like this sooooo... anywho... moving on... i wanted to see what all they hype was about so i joined (on a special discounted rate) for 3 months and trust me; EVERYTHING THAT HAS BEEN POSTED ON THIS SITE IS TRUE TO FORM! They sent me a bunch of 'matches' that were NOTHING close to what i preferred, and they wanted to know my whole life story (creepy at best!), and who has time to email and wink and text until the cows come home when they work a full-time job? NOT ME! And the ONE person i did make contact with told me they had a "long hair fetish"! Uh... TMI! After that experience, i backed away from trying to make contact with anyone else! I cancelled my card, got a new card, and just skipped over their constant barrage of 'daily matches' and whatever else! THE WORLD OF ONLINE DATING CAN KICK ROCKS! I'm sticking to the old-school methods; GET CUTE, GET OUTTA THE HOUSE AND MEET REAL LIVE PEOPLE FACE-TO-FACE! To everyone who reads this i suggest you try doing the same! There is just NO way a computer can tell me who is or is NOT a douchebag! RUN FOR THE HILLS FELLOW CONSUMERS! This online dating crap is for the birds! And match.com is the absolute WORST!
Date of experience: April 15, 2014
I joined in arch 2018, so I also state I am not bang up to date ( as I am with another person)
However - when i DID join I kept seeing the same people I ignored, come back - and come back again.
I also noted that the ' Star Profile ' that I was interested in the most - magically never replied to any messages - I also did a little digging and spotted her profile on a couple of other dodgy dating websites
I have come to believe that most of the profiles are never deleted and just recycled through the site to make it look like there are more choices than there are.
I admit I never paid for the full membership - but realised something was awry.========
My Final Bit of Advice - NEVER give your exact real DOB for safety ( in case site gets hacked) and initially NO profile picture and little profile details - if you start to get loads of messages and ' flirts '
Or ' likes ' - that should be a HUGE RED FLAG!
This test should be done for a few days - after that you are clear to make your own mind up
( I used Tinder and had great success) - and never paid. I used great photos and a decent write-up.
Tip for consumers:
What do you think would have been helpful to know?
Products used:
Shoes, jackets, belts, cosmetics, etc.
Date of experience: April 13, 2021
Ok, I thought I'd give this site a go just to experience for myself if it really works.
First of all, after joining I was constantly receiving messages saying I have been added as a favourite. Secondly I was constantly receiving messages, this is happening before I was a paying victim. I then decided to join, giving them the benefit of the doubt. Once I joined, unlimited for 6 months, asking how I'd like to pay, I opted for £19.99 per month. Ok, so, once I joined and read my messages, about 10 of them, All of which were not my type. After deleting 99% of them I checked to see who added me as a favourite. Upon doing so I noticed that they're were men in my favourites whom I didn't add neither liked. Oh ho, I thought, this is fishy... not only were there non invited favourite but they're were also men that were adding me as a favourite unbeknownst to them... what a joke. I then decide to cancel my subscription after just 1 day. Almost immediately after cancelling I received a message from a rather good looking bloke who claimed he was called Nick asking to get to know me better. I told him I have just cancelled, immediately after sending my message he instantly responded with a 4 line sentence. I thought WOW theres NO way on the planet could he of read the message & responded in less than a millisecond IMPOSSIBLE! In hindsight I now know that was a generic message sent to pressure me to stay, I then responded with "that was too quick... bye"!
I believe MATCH.COM is a scam & they only have a 0903 number which cost the earth to call so most people lose their money if they want to cancel or just can't be bothered. Don't waste money on this site, go out, meet people the natural way it will save you a lot of money, hassle & uneccessary stress. By the Way I had to give 1 star if I had my way they wouldn't even get half!
Date of experience: March 6, 2019
Biggest mistake of my life. Fake profiles and full of scammers. Stay as far away from Match as you can.
Date of experience: April 10, 2015
Several scammers promising to be your girlfriend. Lots of women looking for the knight in shinning armor. Lots of fake pictures and fake profiles.
Date of experience: April 30, 2017
A really good sign up process, and a good section of people on this dating site. You don't get too many muppets on it.
Date of experience: January 5, 2018
From my personal experience from Match.com (UNITED KINGDOM)
1) It's expensive
2) They take money off you from your bank BEHIND YOUR BACK!
3) There is a possibility to get dates but ONLY to women you wouldn't date
4) UK women are very very materialistic. So beware!
5) There is also some race issue on there
6) Women hardly send winks. I'm good looking guy, I do some modeling, I have a good job, drive a nice car but i'll say if you want a FUN match.com is worth trying but if you want a SERIOUS relationship stay away
7) Women are too too critical... they expect to find some sort of superman man on there a Very very good looking man. So if you are an average type of guy stay away from this website
8) if I have to rate this site 10 out of 10... I'll rate it 6 out 10 which is not so bad. I did met a considerable number of women some of them were okay, others just wanted sex, I'm afraid the LARGE majority are TIME WASTERS
I'm happily in a relationship with someone I met on there and I've cancelled my account.
Date of experience: March 27, 2013
If I could rate them a zero I would.
I recently signed up for match.com after my friends had convinced me to do it. I did the 7 day free trial then saw something for a 6 month subscription. It said $19.99 for 6 months. Then it had $119 (and some change) for the subscription. So I thought I'd be charged $19.99 each month for 6 months. Boy was I wrong they charge you the full price up front. I've called and spoke to at least four people and they said it's a black and white matter, I sent one email, and it's in the terms and conditions they can't refund me. Let's be honest no one reads the terms and conditions (now I will) afterwards I read them and it says nothing about what the representatives are saying unless I'm missing the section. I said I'd take half the money it's not like I used the site for three weeks and decided I didn't want to be charged, I sent one email noticed it was all charged at once and immediately cancelled the subscription, it wasn't even a day be being subscribed and they won't do anything about it. The supervisors are very unprofessional, have no type of compassion, and cut you off when you're talking. I've told them I feel like it's false advertisement that they have $19.99 for 6 months when in reality they don't mean that. The man said it says $119 and I'm entitled to my opinion. It doesn't specify enough if you're being charged the full amount or what. I think that they shouldn't be allowed to say that on their website if that's not what you're truly being charged and specify which amount you're being charged. I'm sure I'm not the only person who thought I'd be charged over a 6 month period. I've contacted my bank and they said once their charges clear my account they'll try to help me dispute it and I hope something can be done.
Date of experience: June 2, 2015
One of the best website and very good images of your web pages. Look nice...
Thanks for the sharing.!
Date of experience: March 21, 2017
They have an F rating with the BBB and other legitment complaint sites.
A lot of fake profiles and they rip you off!
Be warned!
Date of experience: February 13, 2017
THEY ARE FAKE THEY SENT FAKE NOTIFICATION OF ROBOT PROFILES THAT THEY ARE INTERESTED ON MY PROFILE, AFTER MAKING A PAYMENT TO SEE THOSE PROFILES, IMMEDIATELY I PAID, ALL THE 300 PROFILES GOT DISAPPEARED... WRONG DATING SITE
My email to them...
You don't want me on match.com but you want my money on match.com.
Please refund my money back to me, was it a crime sending multiple messages such as 'how are you doing? Or "hello" or "hi "to those who looked at my profile, I am not on match.com to flirt... Has anyone said I threaten them? Or harass them, has anyone reported me that I did sometime wrong to them or do silly stuff nude pictures etc.,
I am not pleading to come back to match.com all I need is my 42.99 give me my money back... You have forged me with your website alert sending me a fake notification that I had 300 people looking for me... Please refund my money to my PayPal account because I work hard to get my money,
You cannot hold my money for service you don't offer me, if you don't want me in on your website then kindly refund me payment.
Date of experience: April 15, 2015
I already subscribed match.com for there bundle price of $129 for 6 months and i can't still read and send emails. What should i do?
Date of experience: July 16, 2014
You better be the Pope... dont say anything about your lifestyle they will cancel you post haste... Dont say Bi or couple... Be a Priest
Date of experience: July 9, 2018
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