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Match

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Overview

Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.

  • Service
    203
  • Value
    214
  • Quality
    205
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
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47
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How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Date of experience: 2/24/23
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Top Critical Review

“Match and OkCupid”

Paul W.
11/27/24

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: 11/1/24
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Reviews (1,207)

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Reviews that mention popular keywords

customer service (218) credit card (119) phone number (40) email address (20) auto renewal (87)
Thumbnail of user christines164
Missouri
2 reviews
4 helpful votes
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January 16th, 2018

The worst... just takes money. Sca bad... worst... customer service... took my daughter's money even that she. Canelled same day sign up

Date of experience: January 16, 2018

Thumbnail of user pinos1
Florida
2 reviews
4 helpful votes
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March 28th, 2020

I have not met the one I want to stay with, but I have found many interesting friends. It is inspiring.

Date of experience: March 27, 2020

Thumbnail of user beths125
Massachusetts
1 review
2 helpful votes
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January 17th, 2018

Worst customer service ever! They hang up on you. They don't give you your money back! Its a scam! They will take your money and run. Don't do it!

Date of experience: January 17, 2018

Thumbnail of user jons52
New Mexico
1 review
1 helpful vote
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December 15th, 2013

I ended my subscription over a year ago and my profile is still up. The site is a fraud and should be stopped.

Date of experience: December 15, 2013

Thumbnail of user ptrksmith86
District of Columbia
3 reviews
0 helpful votes
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September 28th, 2022

Not a good site for someone looking for a match its just waste of time and money, its not always what you expect is what you get

Service
Value
Quality

Date of experience: September 28, 2022

Thumbnail of user davidr1722
Texas
1 review
3 helpful votes
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November 16th, 2019

Nothing here, the "matches" sent to you were not even close to what you were asking for and what the other person was looking for

Date of experience: November 16, 2019

Thumbnail of user heidiz5
California
1 review
3 helpful votes
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July 1st, 2016

The selection of matches is terrible, and match does a poor job of finding desirable matches. The customer service is also very poor

Date of experience: July 1, 2016

Thumbnail of user danielc184
Illinois
1 review
3 helpful votes
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February 7th, 2017

I want my money back because you all I want that that I put somebody's profile you I want more money I want my money back or I'll call the FCC in the federal government

Date of experience: February 7, 2017

Thumbnail of user path71
California
12 reviews
24 helpful votes
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January 31st, 2016

Scammers, poor customer service, do not give matches that meet the criteria in your profile. Cannot find anything good to say about this dating site.

Date of experience: January 31, 2016

Thumbnail of user billb121
Oregon
1 review
7 helpful votes
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June 9th, 2015

Most matches are not current members and cannot read our reply to you without paying for a new membership. Plenty of shady billing practices too.

Date of experience: June 9, 2015

Thumbnail of user lisar272
California
1 review
3 helpful votes
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November 9th, 2017

Loved Match until they outsourced customer service to India! It's the biggest mistake too many US companies are making.

Date of experience: November 9, 2017

Thumbnail of user amandacrumplin
GB
1 review
2 helpful votes
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May 19th, 2023

Can't even rate this site. Don't waste your money. Mistake I made was to sign up for 3 month's...

Service
Value
Quality

Date of experience: May 19, 2023

Thumbnail of user brandih17
Arkansas
1 review
3 helpful votes
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April 24th, 2017

Match.com overcharged my credit card and refused to correct the error. Fraudsters! Horrible customer service.

Date of experience: April 24, 2017

Thumbnail of user abrahamw15
Georgia
1 review
1 helpful vote
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May 14th, 2017

Joan s/ if 45 & black male isnt to old for u give me a holla. *******@gmail. Com its all on u no

Date of experience: May 14, 2017

Thumbnail of user vsc1
New York
2 reviews
8 helpful votes
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January 28th, 2017

You will be herasted. All info is sold and never deleted. And the site is a complete scam.
Would give a zero if I could

Date of experience: January 28, 2017

Thumbnail of user jenniferb281
New Jersey
1 review
14 helpful votes
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March 15th, 2017

Had not logged into my account in about a week, when I went to log in it would not let me. I sent an e-mail to reset my password and never received an email. I then e-mailed match.com my problem. They did not respond for three days. When they finally did they told me I had changed the e-mail address for my account to *******@mail.com this is not an email of mine. At this point I e-mailed them back saying that my account had been hacked. They assured me it had not and that they would change the account back to my gmail address. I was able to log-in and set my password. When I logged in my entire account was changed the only thing that was their was my photos (minus the ones with my son) bio had been changed and messages where sent to a ton a people via my account. As i was e-mailing people stating this was not really not me the account logged me out AGAIN! I tried to log back in and could not. At this point I called Match and they reassured me know one had got into my account for a second time and that I needed to reset my password again. I explained I did this and obviously it did not work because that person was able to log back into my account again. I did as they said anyway and when I logged in the person who was posing as me had erased all e-mails that where sent. When I told this to Match they told me that I was wrong and that could not have happen. (well I am not crazy and I know what I saw). I told them I wanted the account completely disabled that I felt my identity had been completely violated and they have done absolutely nothing for me! That my payment info was in my account and they could have stole that info also. They again just kept saying just change your password. When I told them I wanted a refund they refused. So, I had them disable an account that is paid for because I was worried about being hacked for a third time! The costumer service was the worst I have ever dealt with and I spoke with three different people (supposedly upper management). I would never pay money to this company again. So be aware of your identity being stolen because clearly there security measures are not high!

Date of experience: March 15, 2017

Thumbnail of user jayg46
Maryland
1 review
12 helpful votes
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February 11th, 2015

I just want to make this clear, YES match.com are 100 % going to go to all lengths to get you to sign up and screw you with all types of lies to keep charging your card worse then probably any company you have ever delt with in ur life. I'm 29 years old and match.com is so bad this is my first time ever writing reviews online. I also need to make this clear if you are not subscribed and are receiving tons of interest its NOT REAL. I would even go as far as saying 95 % is fake. Here are my stats after being a member for an entire year... I was "viewed" 3645 times ( by who or what i don't know) but after an entire year i only had conversations with roughly 10-12 girls, i actually got a date with 3 of them ( sadly all 3 of these girls were fresh out of relationships and were def on the re bound) i messaged probably at least 100 women and 5 actually responded. At one point i did start to feel insecure like whats going on? Ive never really had that hard of a time with women and I'm fully aware rejection is just a part of the process but once it hit really high numbers aka ( less then 1 % ever responded) i knew something was up. Its all fake, a ton of those profiles are inactive and they say the people had been recently online, honestly i don't even think someone was actually really " reading " my messages either. Not to mention i had a ok cupid account and pof while on match, i got ignored 10 times more on match then pof and ok cupid combined. Oh and this was just another interesting experience i also had while on match, there was a girl i was talking to on match and it didn't really go anywhere, one day I'm on pof and i see the same girl so i figured what the hell we could have a laugh cuz we were both on pof. Turns out i message this girl on pof and she has no clue who i am and swears she never has had a match profile. So if this was a catfish scenario who knows but this is just a perfect example of what to expect on match.com or any dating app for that matter. If you also had bad luck on match don't beat yourself up, it wasn't you it was match.com ( you know the ones you gave money to)

Service
Value
Quality

Date of experience: February 11, 2015

Thumbnail of user melissav82
Illinois
1 review
9 helpful votes
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October 20th, 2018

READ THIS AND RESPOND IF YOU HAVE THIS SAME ISSUE PLEASE! I am ticked! Usually when you join a dating site, the first couple days you get bombarded with messages and then the messages slowly start to dwindle. I have used Match a couple of years ago and it was non-stop messages. Nothing ever really worked out but at least people were contacting me. I joined last night again because I had decent luck last time ( I used profile I hid from last use but changed it up) Unfortunately, I did the 6 month bundle (had a coupon). I was getting ready to receive all kind of hits and NOTHING. I got an email saying my profile was visible and NOTHING. This morning I thought for sure, I would have messages but I only received two and 3 likes. I made sure my profile was not hidden and I that I didn't have any weird filters on. I would understand it if my pictures showed me looking like a toothless hick living in a back of a van but I think I look pretty decent in my pictures (adding one below). On Plenty Of Fish, I am bombarded with messages, so why not on here? A site that I PAY for! Makes you wonder! So, I decided to buy a boost( I know I know but it was a test)... after the hour was up. It said I had almost 200 guys look at my profile. Yet, when you look at the "who viewed me" there as no one new that looked. Interesting huh? However, I did get 4 likes out of that and 2 messages but they were all much older and looked like they could be my dad. Not exactly what I was looking for. I have messaged a few guys and NONE have responded. I think this is all a joke. I am getting super irritated. Why am I getting great results on other sites FOR FREE, yet a site I pay for I am getting NOTHING? Something just isn't right!

Date of experience: October 20, 2018

Thumbnail of user davidk1180
Philippines
3 reviews
33 helpful votes
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December 27th, 2019

Tried a lot of dating sites. This one wasn't bad but it wasn't great. Features and profiles just weren't my cup of tea.

Date of experience: December 25, 2019

Thumbnail of user ds74
Georgia
1 review
2 helpful votes
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March 8th, 2014

It's expensive! At the end of the day. And for the gay community, it's really not all that great. Slim pickins, leave it to the straight people ;)

Date of experience: March 8, 2014

Thumbnail of user melanieb54
GB
1 review
6 helpful votes
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March 11th, 2016

Why is my profile still up I am no longer a member for years and yet I am getting emails frominterested men,, what a con your company is

Date of experience: March 11, 2016

Thumbnail of user thomase14
New York
1 review
4 helpful votes
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August 14th, 2014

Ya I'm on match they send me mail saying someone likese and they don't exist or they like me and haven't been on line in months I hate it.

Tip for consumers:
Don't use it.

Service
Value
Quality

Date of experience: August 14, 2014

Thumbnail of user thomasp275
Oklahoma
2 reviews
8 helpful votes
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September 23rd, 2018

If you value your money stay away from this site what is funny is for all the positive reviews there are almost just as many of them with negative reviews as well, this site is a joke at best.
Safety and security is non existent. If you are not familiar with the way modern websites work now a days basically a website is broken down into sub sections typically called modules. Then those modules are assigned to a something with an id signature.
This is where the flaw comes into play if you can find a way to jumble up the id of your module, or someone elses, then you can gain access to their profile and access all of their messages, then edit anything on their profile, and just pray that your credit card information is secure.
When i found this flaw i messaged match about it because i was one of the people effected by this.
What does match do?
Did they thank me for finding this and notifying them? No, instead they lock me out of my account which someone else had already changed my profile and was using it to message people in california when i live in oklahoma. He linked his account to mine to be able to message people since i was a paid member and he was not.

Instead of Match doing anything about it they just suggested that i reset my password, which would be fine if that module actually linked to my profile instead he now has all of my credit card information, he has the abilty to pose as me to other members and match does not do anything about this.
I have sense canceled my credit card and posted a fraud alert on it, but Match is not doing anything about this, and if you use this website you can become a victim like i did, i even submited physical evidence of how this is happening and match still wants to allow the loop hole to persist.

So trust me STAY AWAY from this company.
You can email their support which is really hard to find, but when it comes to companies that make it hard to contact support you should be very very cautious of companies like this.

Tip for consumers:
Dont... OR atleast use some sort of prepaid credit card that you preload only the amount you are willing to lose to this site.

Service
Value
Quality

Date of experience: September 23, 2018

Thumbnail of user lesterc
Alabama
2 reviews
2 helpful votes
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November 16th, 2010

I've tried this site twice this year. No responses to all my e-mails and winks. No responses from anybody! What a ripoff!

Date of experience: November 16, 2010

Thumbnail of user joep258
Maine
1 review
3 helpful votes
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August 4th, 2016

I signed up for 1month they signed me for 3 I called would not refund me the 2 months my tough luck live and learn.

Date of experience: August 4, 2016

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