• Bookmark

    Match

Match

Is this your business?
Write a Review

Overview

Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.

  • Service
    203
  • Value
    214
  • Quality
    205
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
View ratings trends
47
See all photos
How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Date of experience: 2/24/23
See positive reviews
Top Critical Review

“Match and OkCupid”

Paul W.
11/27/24

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: 11/1/24
See critical reviews

Reviews (1,207)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (218) credit card (119) phone number (40) email address (20) auto renewal (87)
Thumbnail of user mikej80
Maryland
1 review
2 helpful votes
  • Send Message
January 2nd, 2014

This site is a scam. They trick you into signing up with the promise of 6 months free if you don't me anyone. Then they automatically bill you even tho you never met anyone. I called to get a refund and no1 answered spoke English and did not refund my money. Stay AWAY from MATCH.COM. Free sites are better. I don't even think the profiles on match are real. I give it one star only because you can't give them negative.

Angry and confused

Date of experience: January 2, 2014

Thumbnail of user cb888
Canada
1 review
4 helpful votes
  • Send Message
April 11th, 2023

No Matchs... NONE at all... once every 10 days... a guy from Newfoundland would pop up (I'm in NS). For you non-Canadians... 1000 miles for a coffee date?

Tip for consumers:
Total waste of money

Service
Value
Quality

Date of experience: April 11, 2023

Thumbnail of user melanied41
Arizona
2 reviews
20 helpful votes
  • Send Message
June 17th, 2018

I was a member years ago after my divorce. Rejoined last week. So far its a joke. For one thing its not cheap I paid for 1 month. There seems to be no way to block guys totally out of my age range or location. Im paying for this app so I should be able to choose who I want to contact me.

Half the profiles dont even have pictures. I have my age range as 35-49 yet a 62 yr old man 2000 miles away, 4 inches shorter than me will email me.

There seems to be no way to delete Likes.

Even POF which is free has settings so you can go in and block people outside your criteria.

So far Ive met 1 guy. I wasnt really interested but he was nice and normal.

Also there seems to be no way to get rid of the annoying video messages.

When profiles come up that you are supposed to mark like or dislike, profiles come up and I see I am way outside their age range, or the guys are out of state.

Im weeding through way more crap than I want.

Date of experience: June 17, 2018

Thumbnail of user jackyr2
Ohio
1 review
11 helpful votes
  • Send Message
May 17th, 2015

In short, took someone out from their site and did not even kiss them good night because I knew I was not interested. However, she got mad at me because I did not want to go out again and after multiple hateful texts from her, I also get informed by Match.com that they are blocking my account with no refund. They won't provide me with a reason and even when they try to send links to their policies, they won't open. I find it humorous that Match claims to have some more concerns for their customers welfare and yet, they allow a scorned person to have so much control.

Date of experience: May 17, 2015

Thumbnail of user patrickl69
GB
2 reviews
14 helpful votes
  • Send Message
January 23rd, 2017

Been using Match.com a while now paying and before i signed up i got like 5 winks and soon as i payed and joined i now lucky to get 1 view a day!
I have not had a single date off the website even though i've been using it over a year! The only women who do talk seem to be moody or stuck up for some reason, yet other free sites ive used I've had multiple dates and met my Ex's off them so waste of money and full of fakes...

Date of experience: January 23, 2017

Thumbnail of user jerrys65
California
1 review
1 helpful vote
  • Send Message
May 21st, 2016

How does one receive an actual refund? I joined & cancelled all within 3 minutes. I received several email confirmations regarding same and yet, after speaking to several reps, it became apparent the only way to refund is for me to dispute through VISA.

Date of experience: May 21, 2016

Thumbnail of user ke11440
GB
1 review
1 helpful vote
  • Send Message
May 18th, 2016

I am furious at discovering Match has taken 4 payments of £29.99 (1 each month since January) despite my having gone through the advised channels to cancel it. They can see that I have not used this service and denying a refund. Apparently, I ticked yes for a 'Free boost' which reactivated it. I don't even know what this is. Very evidently however, it IS NOT FREE. It's such a lot of money that I don't have at the moment and I cannot believe that this scummy company is so unethical. I'll be seeking to ensure that more people boycott this terrible company. Katie

Date of experience: May 18, 2016

Thumbnail of user roberts454
GB
1 review
1 helpful vote
  • Send Message
June 25th, 2016

I cancelled my auto-renewal on Match and then telephoned for confirmation that this had been actioned. The 'customer services' advisor offered me a 50% discount if I renewed. I accepted only to find that they debited my credit card by the full amount. When I noticed the debit, around 4 weeks later, I immediately phoned to complain. Match refused to refund the difference saying that they never offered me that discount. I asked for a transcript of the telephone call but they said they no longer had the original recording. I contacted my Credit card provide who indemnified my loss and I have now reported Match to my MP. I urge all dissatisfied members to lobby their MP in order that action be taken against this corrupt, unethical organisation.

Tip for consumers:
The site works, providing you are resilient and are willing to put in some effort rather than waiting for people to contact you. Unfortunately the company is corrupt and cannot be trusted.

Service
Value
Quality

Date of experience: June 25, 2016

Thumbnail of user bernies50
Connecticut
1 review
24 helpful votes
  • Send Message
March 13th, 2020

March 2020, I have been seeing the same people I skip, over and over again. I keep getting profiles from other states that I can't filter out. I have come to believe that most of the profiles are never deleted and just milled through the site to make it look like there are more choices than there are. I am now dealing with a virus every time I open a profile and it has gone on for over three days. Sent email to them and no response or change. This site is a rip off and dishonest about quality and quantity of its membership.

Date of experience: March 13, 2020

Thumbnail of user theresad6
GB
1 review
1 helpful vote
  • Send Message
January 9th, 2014

I decided to give online dating a go and this site has put me off for life.

Firstly, I thought I was paying the three month subscription over three months, but on checking my bank account they took the whole amount of £76.00 which is not clear when signing up.

I have been on the site for nearly a week and had two messages, that doesn't include all the messages that Match have bombarded me with.

I have cancelled the automatic renewal but will cancel my card as well to safe-guard myself.

All-in-all a waste of money and my time.

Date of experience: January 9, 2014

Thumbnail of user mariahp22
Canada
1 review
15 helpful votes
  • Send Message
December 5th, 2020

Cancelled my subscription prior to expiry but was charged for 6 months even though I could not log in or access my profile. Attempted to reach customer service numerous times unsuccessfully. Had to cancel my credit card as not to continue to be automatically billed. Will never join this site again nor do I recommend anyone else to join. Greedy, unethical company.

Date of experience: December 5, 2020

Thumbnail of user ercickm
Virginia
3 reviews
13 helpful votes
  • Send Message
February 9th, 2016

They use to be okay. But today the majority of the attractive profiles are complete fakes. I did google reverse image searches and all were fakes. I suspect Match employees are behind the scheme along with foreign scam artists, however it will take a group like anonymous to expose them. Ashley Madison style, men are interacting with bots and employees most likely.

Date of experience: February 9, 2016

Thumbnail of user lolua
California
1 review
3 helpful votes
  • Send Message
December 3rd, 2014

Wow! I'm not married and somebody falsely alleged that I'm married and they (match.com-customer-service) terminated my account. Actually, I think this is weird... Unfortunately, just signed up for another 6 months. Hope they reinstate my account but I'll NEVER do business with this company again. PS: Although, I met some good women on match but the customer service sucks b'cos they could have investigated the false allegation before closing my account - That's RUDE especially to a paying customer. PS: They never do refund so if they chose not to reactivate my account, I'm duped for almost 120$ - SAD :(

Tip for consumers:
Bewares!!! Especially about their renewal policy - NO notification & they just charge you if you overlook the "Stop subscription". DO the "Stop subscription" as soon as you sign up.

Service
Value
Quality

Date of experience: December 3, 2014

Thumbnail of user michaelt242
Pennsylvania
3 reviews
5 helpful votes
  • Send Message
October 3rd, 2017

I paid for a 3 month subscription and it was all the same women from OkCupid except no one ever appeared to be online. It constantly recommended women I wasnt interested in and never narrowed it down despite my completely daily Match after daily Match. I turned email notifications off, but they kept filling my inbox at a rate of at least 100 a day; I had to delete that email address. I hated everything about this app.

Date of experience: October 3, 2017

Thumbnail of user abbec
New York
2 reviews
24 helpful votes
  • Send Message
June 13th, 2015

Don't waste your money. It's a gimmick. The site is full of scammers and Match puts their members at risk for being hacked and having their financial accounts compromised by these scammers. Match does nothing about it, yet it is easy to recognize a scammer's profile if you have been on for a bit.

There should be a law suit against them. They own OK Cupid and Our Time and situation on those sites is the same. Match should hang it's corporate head in shame.

Date of experience: June 13, 2015

Thumbnail of user jerryb99
Missouri
1 review
7 helpful votes
  • Send Message
March 9th, 2017

After having to get my credit card company involved because Match charged
My credit card after I cancelled my account without my permission and knowledge
I am now terminated from the site. This is their brand of customer service. I call
On anyone who has faced this issue to contact their local state Attorney Generals
Office and file a consumer complaint. They take a dim view of such practices. Maybe
After they loose the right to do commerce in certain states they will wake up.

Date of experience: March 9, 2017

Thumbnail of user jeang22
Mexico
1 review
5 helpful votes
  • Send Message
September 10th, 2015

Match abusive commercial behavior and non respect of the contract. I am a 60's year old male and Match sent me in a month about forty 20 to 40 year old young women from Brazil and other countries, sent me fake profiles that contact you and never respond, women who pretend to be in their 50's and actually are in their 60's, women who lie on their weight, a few pounds overweight means more like 20 to 40 lbs, photos that are from another era, etc.etc. I know women complain all the time about men´s behavior, but Ladies, if you are looking for a serious relationship, why start with lies? Match has got to be the worse dating site.

Date of experience: September 10, 2015

Thumbnail of user loria455
Virginia
4 reviews
8 helpful votes
  • Send Message
February 18th, 2022

As usual, I'm in my 50's and men my age do not do selfies well. Tip for dudes, don't take the picture looking down. We're not impressed by looking up your nose. I've had a few dates. Nothing impressive.

Value

Date of experience: February 18, 2022

Thumbnail of user robind336
New York
3 reviews
53 helpful votes
  • Send Message
November 7th, 2020

If you happen to find a gem i. E. a real woman on Match you can consider yourself an extremely lucky person! I realized that the odds were stacked against me on Match, when I paid attention to the style in which women wrote me: bad English, sudden changes in reply style, no willingness to speak about themselves and their lives. I exchanged emails with several women. I started to get suspicious and just like I expected, all of them got in some sort of trouble and asked me for money. One after another.
What a waste of time and money! Match.com just want to screw us out of our money, they don't care that their site is full of scammers. The majority of photos on Match don't belong to the people who use them hoping to con unsuspecting men and women out of their honestly-earned money.

Date of experience: November 7, 2020

Thumbnail of user laurenj20
North Dakota
1 review
4 helpful votes
  • Send Message
October 29th, 2015

The worst men use Match. I didn't even make it a date. The site give false claims about getting your money back after 6 months but there is specific criteria you must meet to get a refund and then when your account is renewed (without telling you) they refuse to give you your money back if you've sent one email to someone. If you are a serial killer, like bros, men who look 15, are socially awkward or just all around unattractive then match.com is the place for you!

Date of experience: October 29, 2015

Thumbnail of user jeremyb21
Delaware
1 review
1 helpful vote
  • Send Message
December 16th, 2012

I used to go to match.com for a month or so, maybe one bot or two sending a wink.
Now I am back, 12/14/12, and after 3 days, I am getting several, easily more than 10, if not 15 or 20 bots. It's all over, "winks", "they're interested" "like your pics"!
"IM's"
HORRIBLE!

Last time I remember so many bots was when I use to go in yahoo chat rooms.

Date of experience: December 16, 2012

Thumbnail of user jlynng
Illinois
1 review
6 helpful votes
  • Send Message
January 23rd, 2016

I had met someone on Match and we became exclusive. Little did I know he was exclusively using my credit card right out from under my nose. Thank God I caught it within $2000 (stupid I know) but I reached out to Match to let them know about this person so no other woman would go through what I did and they did nothing! You can't even post a warning to other woman! Never again will I use a dating site. I feel like a moron over all of this :(

Date of experience: January 23, 2016

Thumbnail of user seaf1
Canada
1 review
8 helpful votes
  • Send Message
November 19th, 2016

Site is the biggest scam on earth, the emails you send out are intercepted by some guys with a bunch of computer screens, they will just open it without reply. Don't you wonder when you only ask for name and say hello you don't even get a response? How many women did you winked or favourite? How many winks and favourite did you get? There you go.
All you are doing is giving free money out to this so called company. Most of the Pictures stolen from Face Book and made it seem real, majority of the Profile are fake and controlled by some Creep in his Basement with a bunch of servers laughing at your love notes you are trying to send to a Woman you think is real.

Date of experience: November 19, 2016

Thumbnail of user roryg17
Germany
2 reviews
32 helpful votes
  • Send Message
May 12th, 2020

My verdict is: never invest your time, money and feelings in Match! It's phony and totally fraudulent site! I takes unbelievable amount of time to find someone real among all these fake accounts on Match. They create these fake accounts of pretty ladies to boost their popularity and to lure new users into purchasing membership. Once they have your cc details, they will keep charging you for the features you have never used. You will have to waste your time again when you decide to cancel it. Deleting your account is a pain! So just don't get involved with this nightmare site!

Date of experience: May 12, 2020

Thumbnail of user conniee6
Virginia
33 reviews
77 helpful votes
  • Send Message
July 23rd, 2017

I went online and joined Match.com in July 2017. My selections were to join for one month or either join for 6 months at a slightly less charge. So I decided to join for just one month. I never got an email that I can remember stating my terms of contract and payment authorization. While on the Match dating site, I chatted with a few people and emailed a lot more and I never got a response. I was beginning to think there were fake profiles like on all of the other dating sites. And overall the site was no better. After a month, I got my credit card statement and I noticed that I was being charged for an additional month from Match.com. It is currently in dispute and looks like Match was charging me for recurring payments and I didn't sign up for that. So I am really ticked off about this site. And per some other reviews on here, I am afraid they could reuse my closed profile which I have also witnessed them doing on Zoosk. I hope not. Don't waste your money!

Date of experience: July 23, 2017

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Match.com is the number one destination for online dating with more dates, more relationships, & more marriages than any other dating or personals site.

How do I know I can trust these reviews about Match?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Match?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business