It was a little back and forth at first but I received my product in the mail, brand new, in perfect condition and my children are loving it. Thank you MDG and my account manager she helped out a lot too during the process
My feelings on MDG are, neutral. Customer service reps were nice enough. The process is entirely to long and played out. The shipping process is a disaster. For the cost of shipping paid, shipping through my UPS account would have been cheaper and quicker.
Thank you for the review! Being a financing company we must take precautions when lending to prospective customers and we're sorry if the process was too long for you. Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment. For more information please visit https://secure.mdg.ca/content/?type=terms&.
I would recommend to anyone looking for any type of product Mdg sells. Mdg site is very easy to navigate and is easy to view your profile with reasonable deals for consumers who are on a budget or looking to help there credit rating.
Thank you so much! We're attending to your needs and listening carefully to your feedback and providing the best service, to grow and improve. We're here for you anytime!
Delivery is not quick enough. Waiting too long for something that should take days. My last order was a laptop and it came in a few days. This time a TV and stand and is delivered tomorrow when I ordered it a while ago.
Hello,
We’re sorry to hear about your experience and we encourage you to check your private message on site jabber as we have reached out to you personally to come a resolution. A customer service agent has tried to reach you since Wednesday and left two messages. Please contact us at 1-800-906-0976 ext 352.
I went to the MDG website on the advice of a friend who has been a client. I submitted my credit application and in seconds was approved for $2395. 00.
I then ordered a 40" Samsung smart TV and a Microsoft Surface Pro 3.
Milena the sales representative that I had was wonderful. She guided me through the process painlessly. Always on top of my order.
I had a glitch with the shipping department initially. I couldn't be home on the delivery date offered for medical reasons. The man i spoke to was very brisk with me.
Now every company and every person makes mistakes and has the occasional bad day. But the proof of a company is how they deal with the problem.
I contacted Milena and she sorted it out very quickly and got me a delivery date that was perfect for me.
The woman from shipping who contacted me to confirm the details was very pleasant, efficient and polite.
I have no problem recommending MDG to anyone!
You can't pay on the website or over the phone. Once you sign up, they assign you to a specific person and won't deal with you, unless you talk to that one person. I was having so many problems that I just cancelled my order and went with flexshopper.com I would not recommend MDG to anyone.
Thank you for your review.
We apologize for the inconveniences you've experienced and we would like to resolve your issue.
We do ask customers to contact our sales department to complete their orders for several reasons one of which is for security. If you are unable to speak to your sales representative, you can always choose to speak to a live agent or send us an email to support@mdg.com
You can always contact us at 1-800-906-0976 ext 357.
My product was undamaged but it came in the original box with no protective outer box with packing for safety. Also, coming in the original box, someone walking by could see it was an electronic and could've been more enticed to steal it. I'm happy with the product but please don't cheap out on shipping supplies.
Thanks for the feedback! We're sorry if this left you with a negative experience; All items come from the manufacturer to us, to you and they are not pre-opened or used. We'll certainly look to improve all services because your satisfaction is our top concern. Please let us know if there is anything else we can help you with.
I regret ever coming to mdg. Once paid off I will NEVER use you guys again. Big mistake and a waste of time. The customer service people are rude and will not work with anyone if u need to reschedual a payment. One of the worst experiences Ive had. I really regret it signing up with these people
Hi Ryan,
We're so sorry to hear that you haven't had the best experience as we are trying to offer the best services in the best possible environment. Please keep in mind that you should inform us at least two business days prior to payment date so we can make the arrangement and reschedule the payment.
Very fast and efficient service, answered my questions the first time and everything got processed and shipped out in about a week, week and a half. Would recommend to friends, and will go back again for more products!
Thank you for your review! We appreciate it.
I have always had an awesome experience! Mdg is always very professional and treats me very well! They have helped me when no one else would give me a chance. I will continue to do business with them.
Thank you for being our loyal customer! We work really hard to offer the best service and we're delighted to hear that we hit the mark for you. We're looking forward to serving you again.
Thank you so much for allowing me to finance a laptop.
The application process was easy after I had finally had all the numbers right and the lady was very nice to me.
Because of the delay in my banking info
She helped me get it correct and back on track. Thank you so much
I think I will try for a bed soon
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
I did feel that the verification process was a bit long but overall i am very happy. I like how the payment options are set up and i love how fast the items arrived once they were shipped. The items were in perfect condition and seem to be working wonderfully. They were exactly what i expected and more
Thank you for your feedback, we hope everything continues to run smoothly for you.
The most trusted reliable and best experience i have ever had i will totally be purchasing again from them they exceeded my expectations went above and beyond to please me never have i ever received the best service anywhere else <3
Got a 55" Samsung curved 1080p television. They were very prompt with my application, the TV was over my approved amount. Mdg worked diligently to bring the price down on the TV so it would fit within my budget.
I am very pleased with my decision to do business with MDG. I never imagined how easy the process could be, but they made it happen. As I write this review I anxiously await delivery of my new gifts for myself, because I deserve it just as MDG deserves a good review. Great Job!
Thank you so much for taking the time to share your wonderful experience with us here. We take pride in knowing our customers are happy with our service. We're looking forward to serving you again.
MDG is the only online store that i use because, their product they offer is high quality and once you order, it arrives to your house very fast, no joke. Their customer service is top of the line. If you need help, they are fast to help you. I would recommend people to shop here, I know i would again. Thanks MDG.
I read the reviews. It was a mix of good and bad but my experience have been nothing but great. I received my package within two weeks later. All is well with it. So I have no complaints what so ever.
It was so easy dealing with MDG. The customer service was great, they really take care of all your concerns and very knowledgable about the products, the delivery of my furniture was quick. I would highly recommend their services.
I have had great service with MDG and haven't had any issues with the tv or PS4 that I making payments. The payments work for me and my budget. I was worried at first because I've brought anything online and didn't know what to expect. It was worth it taking a leap and buying something. I've already started looking at buying something else because we are needing another TV for our downstairs. I would recommend them to everyone!
It's great to do business with a company that has fantastic customer service & a variety of products to choose from. Thanks MDG for extending credit to me & giving me a chance to show you I've got what it takes!
Thank you for your review! We’re happy to hear we hit the mark for you.
Overview
MDG has a rating of 3.2 stars from 5,385 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 6th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.