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    Melaleuca

Melaleuca

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Overview

Melaleuca has a rating of 3.0 stars from 405 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Melaleuca most frequently mention pyramid scheme, credit card, and free shipping problems. Melaleuca ranks 6th among Alternative Medicine sites.

  • Service
    91
  • Value
    90
  • Shipping
    89
  • Returns
    77
  • Quality
    86

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
3
Neutral
1
Negative
5
View ratings trends
61
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How would you rate Melaleuca?
Top Positive Review

“Amazing company all made in the USA!”

Matthew M.
2/24/24

I switched my shopping here for everyday stuff a few years ago now and haven't regretted it at all. Thier products are amazing. 3 reasons to switch - 1. Healthier - the products are all natural and no chemicals. 2. All made in the USA not China! 3. Economical. Better pricing than the big box stores across the 450 products! Try them today!

Date of experience: 2/23/24
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Top Critical Review

“Scammers stay away”

Kia-simone W.
12/7/24

Sign up with a very convincing agent that told me I wouldn't need to pay any monthly fee, that I would ONLY pay $19.99 and pay to sample their products. Only to find out they are scammers. They go in your account and withdraw funds unauthorized fee for monthly payment. Contact them several times and all I got was them beating around the bush. Contact my bank so I would get back my money. Scammers! Stay away!

Date of experience: 8/15/24
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Reviews (405)

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customer service (84) cleaning products (27)
Thumbnail of user amandab44
Colorado
1 review
1 helpful vote
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October 15th, 2014
Verified purchase

I love melaleuca! With all the products I have used so far! I've never been excited to. Clean our do. Laundry but now I am! Plus other products I have used! Best decision I've ever made!

Date of experience: October 15, 2014

Thumbnail of user starlenec
Missouri
2 reviews
43 helpful votes
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June 16th, 2015

I have suffered with fibromyalgi, Chronic Fatigue, and Irritable Bowel Syndrome for many many years. I have tried countless prescription drugs and natural supplements to no avail. At best the prescription drugs merely masked some of the symptoms to make things bearable. I have been with Melaleuca for two years in July and have even tried several supplements including the Vitality four but never noticed any difference. I love other products though. Then in February 2015 I decided to try one last thing and that was the new Peak Performance Total. As of April I was actually able to come off all my meds. In May while on a family vacation to the Smokey Mountains in TN I hiked three miles to see a waterfall and road on a ninety minute trail ride the next morning. I could NEVER have done that prior to taking these supplements. My family is amazed at the difference in me. I'm taking my life back! I'm not saying "I'm cured" and have NO pain, but the difference is flat out AMAZING! I go to my doctor next week to get my blood work repeated and am super curious to see the results. Thank you Melaleuca!

Date of experience: June 15, 2015

Thumbnail of user polinap12
Canada
1 review
9 helpful votes
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June 20th, 2022

Seen many people promoting it and decided to try it out as their membership was only 1$ at the moment. After ordering for 140$ CAD (either 90$ plus shipping or 140$ free shipping), the parcel came into a UPS part office and I got no notification of it. Had to check my order through the website to find where it was.

Once I opened the box, most products were of average quality with some harmful ingredients (not like advertised).

- Essential Oils were good
- Laundry Detergent is average, cleans well but has fragrances
- Shower gel smells so strong I won't stop sneezing
- Sunscreen contains Avobenzone (what I wanted to avoid)
- All bottles come without dispensers (you need to buy them separately)
- Didn't try the dish soap yet but the ingredients list isn't very good

Now I am trying to cancel my membership as there is no way I need 90$ worth of products every month and there is just no way to join them. The e-mail bounces back. If by the end of the month it isn't cancelled I will receive a box full of stuff I do not need and will have to pay for it.

Terrible service and policy.

Tip for consumers:
If you just want to just try it out, don't!
If you're ready to spend 75-100$ per month every month...

Products used:
Laundry Detergent, Shower gel, Essential Oils

Service
Value
Shipping
Quality

Date of experience: June 20, 2022

Thumbnail of user jessicar35
New York
1 review
0 helpful votes
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February 20th, 2015
Verified purchase

I absolutely love the high quality products that Melaleuca makes! I love the convenience of shopping from home! The products come very quickly & their customer service is top notch!

Date of experience: February 20, 2015

Thumbnail of user leahh48
Kansas
1 review
7 helpful votes
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May 11th, 2018

This is a great company.the products are very good, the people you talk to are very friendly. I SURE AM TELLING THE WHOLE WORLD ABOUT IT. I just wish they become available in all parts of the world, more people would be healthier, more people would live longer

Date of experience: May 9, 2018

Thumbnail of user dianen8
Florida
1 review
1 helpful vote
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February 20th, 2015
Verified purchase

We are so happy with the Peak Performance supplements and the cleaning products! They keep us we internally and help us create a safer home environment!

Date of experience: February 20, 2015

Thumbnail of user vickip9
Florida
1 review
1 helpful vote
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February 20th, 2015
Verified purchase

I have used Melaleuca products for 24 years. Everything I've used is excellent quality, and safer than others I've used from stores, and I love the convenience of getting the products on my doorstep.

Date of experience: February 20, 2015

Thumbnail of user valeries19
New York
1 review
2 helpful votes
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February 20th, 2015
Verified purchase

Oxi-Brite is AMAXING! Washing with it, saved replacing my older soiled towels. Did not have to recycle or toss the towels, saved money for replacement towels, and used safe, green product.

Date of experience: February 20, 2015

Thumbnail of user lyndag3
Illinois
1 review
1 helpful vote
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October 16th, 2014
Verified purchase

I love the Vitality Pack because it keeps me healthy when everyone else is getting sick with colds and viruses! Fight the free radicals and keeps me healthy.

Date of experience: October 15, 2014

Thumbnail of user eleonorn
New York
1 review
0 helpful votes
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February 20th, 2015
Verified purchase

Enjoy using all melaleuca natural products! Love using the Sol U Mel and Tub n tile. Goodbye headaches and breathing problem using chemical based products.

Date of experience: February 20, 2015

Thumbnail of user jeffa30
Kansas
1 review
0 helpful votes
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February 20th, 2015
Verified purchase

By using these products, my contact dermatitis went away. Gum problems went away. Blood work shows great improvement. I'm so thankful to have these products in my life.

Date of experience: February 20, 2015

Thumbnail of user josepht43
Florida
1 review
0 helpful votes
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February 20th, 2015
Verified purchase

Love the products! So glad we could get rid of the toxins in our home without breaking the bank. We have young kids and have always been concerned with the safe environment in the home.

Date of experience: February 20, 2015

Thumbnail of user rhodas
New York
1 review
1 helpful vote
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February 20th, 2015
Verified purchase

After having an aortic dissection, I am convinced Melaleuca's heart health products not only helped me get back my life but to be able to increase my heart and artory health.

Date of experience: February 20, 2015

Thumbnail of user markt73
New York
1 review
2 helpful votes
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February 20th, 2015
Verified purchase

I love using Melaleuca products. My favorite is Renew. My children suffer from dry skin and Renew helps keep there skin moist and healthy. Thank you Melaleuca.

Date of experience: February 20, 2015

Thumbnail of user toddh25
Florida
1 review
1 helpful vote
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February 20th, 2015
Verified purchase

I love I can visit with a real person able to make a decision. The problem I had they fixed immediately. What a great experience. I love the products too. Thanks Melaleuca!

Date of experience: February 20, 2015

Thumbnail of user marygraces
Tennessee
1 review
9 helpful votes
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October 15th, 2014
Verified purchase

10 years as a customer and looking forward to the next 10 years. Enjoying all the products and love that the products help keep my family healthy. Melaleuca customer for life!

Date of experience: October 15, 2014

Thumbnail of user ricks44
Florida
1 review
3 helpful votes
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February 20th, 2015
Verified purchase

I was able to kill $#*! roaches with the tub and tile. They crawl in my bathroom and I used to use raid. Now they die instantly with tub and tile and it's all natural.

Date of experience: February 20, 2015

Thumbnail of user davidj93
Ohio
1 review
3 helpful votes
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August 22nd, 2014
Verified purchase

I find that the Melaleuca business to be the BEST online business to be in, I have been a restaurant business owner for 35 years, I have retired that business and am now actively building Melaleuca, great product, great people

Date of experience: August 22, 2014

Thumbnail of user nancym55
Florida
1 review
1 helpful vote
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February 20th, 2015
Verified purchase

I love the convenience of shopping with Melaleuca. The service - the quality of the products and the savings are what keep me shopping for years with Melaleuca.

Date of experience: February 20, 2015

Thumbnail of user hannahk292
North Dakota
1 review
2 helpful votes
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March 4th, 2022

Everything is of quality! The cleaning products are AMAZING They smell clean, and not a disturbing chemical clean, they smell like fresh clean! Affordable quality all the time!

Products used:
I used a large assortment of their products.

Service
Value
Shipping
Quality

Date of experience: March 4, 2022

Thumbnail of user kimm80
New York
1 review
0 helpful votes
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February 20th, 2015
Verified purchase

Rustic Touch, from Melaeuca is fabulous! I use it on my boat, cars, hot tub, plants, shoes, as well as my furniture! It protects and preserves. The smell is fantastic!

Date of experience: February 20, 2015

Thumbnail of user rebeccac28
Florida
1 review
2 helpful votes
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February 20th, 2015
Verified purchase

Best customer service for online shopping for wellness products!
Been shopping with them for over 13 yrs & wouldn't want to live without these prods..

Date of experience: February 20, 2015

Thumbnail of user bobf37
New Mexico
1 review
0 helpful votes
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February 20th, 2015
Verified purchase

Have used the products since 1994 and would not use any others. The products have been safer for our home and helped with our children's ashma and allergies

Date of experience: February 20, 2015

Thumbnail of user sebastianl8
Connecticut
1 review
1 helpful vote
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October 15th, 2014
Verified purchase

Proflex 20 Protein shake (Dutch Chocolate) is the best protein shake I've ever tasted. I also love the Clarity face cleaning foam, fiber wise drink, vitality 6, tough & tender, etc, etc, etc.

Date of experience: October 15, 2014

Thumbnail of user tanyae125
Washington
1 review
3 helpful votes
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November 7th, 2023

Leah Melquist ( WA) is a capital shady sales representative for Melaleuca.
We had a conversation over the phone and she explained to me that it's auto-ship monthly, you can log onto your account turn off and on the auto-shipment, and There was no back for the order. Leah also said the shipment would take 3-4 days arrived to my door. Almost 2 weeks the order arrived.
I spoke to Melaleuca customer service in regard to what Leah told me. The customer service told me they do not have a system that I can log in to turn on and off the auto-ship, i would have to fill up a form to have my account suspended and there would be a backup order. I can feel that the customer service felt bad that their own rep Leah Melquist lied and tricked me into signing up for membership, so Leah could make a commission. Leah Melquist, you have zero integrities. I wonder how many clients you have done dirty to, and your tactics and ways to trick or trap a customer assuming melaleuca is the goddess product, years ago I used melaleuca it tore up my skin. FYI Leah Simple Green all-purpose works as well as Melaleuca with the exception that no harsh chemicals and no tore-up skin.
Advice for Leah Melquist. A reputation for honesty improves professional and personal relationships. Furthermore, clients who trust your products stay loyal to your company, even through tough times.

One time I spoke to Melaleuca's customer services rep who was a male stated that Leah Melquist was one of Melelauca's best sales reps... LOL yes for sure Leah is the best. President of the Liar's Club is known for tricking customer ( myself and how many others) into signing up.

Tip for consumers:
No integrities
Shady sale representative Leah
Desperate measure.. lies and trick customer( me) to sign up

Products used:
I have not used the product yet.

Date of experience: November 7, 2023

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From the business

It’s often said that Melaleuca is a different kind of company. But what makes it different? What is it that sets Melaleuca apart from—and above—the rest?

Well, it all starts with Melaleuca’s mission statement: “Enhancing the lives of those we touch by helping people reach their goals℠.” That’s not just some fancy yet hollow phrase a copywriter came up with on a whim. It’s a deliberate and thoughtful statement, and the guiding principle behind everything Melaleuca does, down to the smallest act by the last employee.

Melaleuca’s goal is to help people achieve total wellness. To do that, it has created over 350 exceptional products that people use and rely on every day. The company with the best product wins, and Melaleuca has worked with some of the world’s top researchers to create better, safer products using a balance of science and nature.

These products are not only better for your body and the environment, they’re also a better value. Since it opened it 1985, Melaleuca’s founding axiom has been “Exceptional products at reasonable prices.”

Melaleuca’s products are affordable thanks to its unique business model called Consumer Direct Marketing®. Melaleuca manufactures its own products and ships them directly to its customers; those customers then earn commissions through word-of-mouth referrals. There are no middlemen or advertisers taking a portion of the revenues. The result? Millions of satisfied customers who enjoy higher-quality products at a better value—and over $3.6 billion in paid commissions to date.

Helping other people. Enhancing their lives. To so many companies, where it’s every man for himself, those ideals are an afterthought at best. But to Melaleuca, it’s a mission. Learn more about The Wellness Company at Melaleuca.com.

Company Representative

Thumbnail of user gregg143
VanderSloot F.
CEO
Typically does not respond to reviews

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