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    Melaleuca

Melaleuca

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Overview

Melaleuca has a rating of 3.0 stars from 405 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Melaleuca most frequently mention pyramid scheme, credit card, and free shipping problems. Melaleuca ranks 6th among Alternative Medicine sites.

  • Service
    91
  • Value
    90
  • Shipping
    89
  • Returns
    77
  • Quality
    86

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
3
Neutral
1
Negative
5
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61
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How would you rate Melaleuca?
Top Positive Review

“Amazing company all made in the USA!”

Matthew M.
2/24/24

I switched my shopping here for everyday stuff a few years ago now and haven't regretted it at all. Thier products are amazing. 3 reasons to switch - 1. Healthier - the products are all natural and no chemicals. 2. All made in the USA not China! 3. Economical. Better pricing than the big box stores across the 450 products! Try them today!

Date of experience: 2/23/24
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Top Critical Review

“Scammers stay away”

Kia-simone W.
12/7/24

Sign up with a very convincing agent that told me I wouldn't need to pay any monthly fee, that I would ONLY pay $19.99 and pay to sample their products. Only to find out they are scammers. They go in your account and withdraw funds unauthorized fee for monthly payment. Contact them several times and all I got was them beating around the bush. Contact my bank so I would get back my money. Scammers! Stay away!

Date of experience: 8/15/24
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Reviews (405)

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customer service (84) cleaning products (27)
Thumbnail of user chipc
Florida
1 review
21 helpful votes
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February 20th, 2015
Verified purchase

Love the peak performance, especially the florify, which is a probiotic. Take it morning & nite, has really helped stomach issue

Date of experience: February 20, 2015

Thumbnail of user rhondag462
Illinois
2 reviews
8 helpful votes
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February 20th, 2024

Canceled after seeing the horrible ingredients and asked for a shipping lable they sent me an email with the address you pay to return there cra@@y products. Was told easy returns no it was 4 calls and 4 transfers later. Tried faxing didnt work had to scan my signature in to cancel a simple I want to cancel is no good.
DO NOT JOIN its a night mare!

Date of experience: February 20, 2024

Thumbnail of user jamesr4642
New Jersey
2 reviews
7 helpful votes
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July 3rd, 2023

I use Melaleuca products and I actually do like what it puts out. The only problem is, if you don't order your items by the end of the month, they'll send you a box of items of what they chose. Also, When I closed my account, they still charged me for the month. Truth be told, I closed my account one day after the deadline. When I called customer service, they said I can return the items but I had to pay for the shipping label. This may not be a big deal to some, but companies normally would email a shipping label at no cost.
Was the fault mine for closing the account one day later? Definitely. But at the end of the day, they could have waved the shipping fee.

Date of experience: July 3, 2023

Thumbnail of user treeoflifem
Canada
1 review
14 helpful votes
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February 22nd, 2023

They charged a payment to my account. I asked for a refund, they agreed but said I had to pay a $10 fee, I agreed. They charged the $10 fee to my twice and kept the product from shipping to me and that was 3 weeks ago and I am still yet to get a refund. Every time I email or call about my money I get told a different answer. Do not join this company it is badly run and customer service is useless.

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Value
Shipping
Returns
Quality

Date of experience: February 22, 2023

Thumbnail of user murphysandy63
Washington
1 review
7 helpful votes
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February 11th, 2024

They will Scam you out of your Money been trying cancel with them for 2 years now they tell me my account is cancelled but yet still keep taking money out of my Bank account.I haven't received anything. Project from them but one time but they keep taking my money out of the bank account without sending me anything project Oh yeah they do not refund your money either just fyi

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Value
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Quality

Date of experience: February 11, 2024

Thumbnail of user arinc8
Illinois
1 review
9 helpful votes
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April 25th, 2023

You have to use a minimum amount of points of products EVERY month or it's auto sent to you. Plan on spending at least $65/month. Vitamins/Minerals have added fillers that are not good. Watch videos to earn cash deduction of purchase only to have it subtracted from points, SO then you have to buy more. Packaging is horrible. Over-priced products! Want to buy handsoap? Remember to buy the pump! You have to buy it separately! They claim products to be natural but they are all not. They offer no non-aerol hairspray. They claim to be an all USA company but the do business with buying from non-usa companies. (See pic.) AWFUL cancelation procedure: Contact your rep., get a link, print out and fill out form, sign, scan and send by email or fax back to company, wait for confirmation reply. Geesh!

Tip for consumers:
Don't get sucked in.

Products used:
Soaps, hairspray, polish, detergents.

Value
Shipping
Quality

Date of experience: April 25, 2023

Thumbnail of user paulaa448
Florida
1 review
4 helpful votes
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April 4th, 2023

Placed order 2/28/23. Was never delivered. Talked to several people. Told me I had to wait 10 days. They supposedly sent another one. Never rec'd. Neither was shipped. I tried to do a refund through UPS. They never rec'd the pkg. Told me they couldn't refund my money. Finally Matt tells me they will but it will take up to 10 days to get the refund which is another lie. Bank says as soon as they send it, it will show as pending in my account. Never rec'd refund. Called today 4/4/23 spoke with Jence. They can't refund money electronically but have sent a check out on 3/28/23. Still haven't rec'd it. This company is not reputable. I'm also seeing that their products that are harmful. I thought they were an all natural company. I've been lied to for 4 years. I closed my account and was helping my daughter so she didn't have to order so much product. Not worth the money. Surely there are reputable companies out there. I hope you don't get screwed by them.

Tip for consumers:
This needs to be put out there for all to see..

Products used:
I have used most of their products. Not worth the money so I cancelled my membership but ordered through my daughter to help her. I am finding out they are not an all natural company. Some items have products in them that have been know to cause cancer.

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Value
Shipping
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Quality

Date of experience: April 4, 2023

Thumbnail of user thebeardman01
North Carolina
1 review
13 helpful votes
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June 15th, 2023

We canceled our account with them last year, and then they charge my wife's card with $41.99. They say it will take up to 10 days to get the refund. It didn't take them 10 days to take it from us. They have put a very bad taste in our mouth. This is wrong. We will NOT recommend them to anybody. I would not rate them a one star, but that is the worst they will let me rate them. This is very wrong.

Tip for consumers:
Our account was canceled last year, and then they decide to charge us for some card. This was not expected, so it puts us in a bad situation with the money. They say it could take up to 10 days for refund. It didn't take 10 days for them to take it. This is very wrong! Never again!

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Date of experience: June 15, 2023

Thumbnail of user michaelpompeo
Washington
1 review
2 helpful votes
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June 2nd, 2023

Did you know they force you to buy things you didn't order? They charge you every month even if you didn't want any new products. Furthermore, if you don't sign in and specify which products you want, they'll choose random ones for you instead of at least choosing more of what you purchased in the past. My wife called twice and asked them to cancel our "subscription". They said you had to mail a printed letter! Instead of accepting our cancelation over the phone?! Then I called and said plenty of people don't have printers and they don't realize how inconsiderate and inconvenient that policy is. They said I can send an email (again, instead of simply verifying it's me over the phone and canceling). I asked if a new customer could sign up with them over the phone and they said yes! Lol. I sent that email last month to cancel and they just charged us again. I'm disgusted with their customer service.

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Quality

Date of experience: June 2, 2023

Thumbnail of user benchamastn
Colorado
1 review
44 helpful votes
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March 13th, 2022

You will be forced to buy unnecessary expensive- average quality products every month at around $80-100. You will get so little merchandise for your hard earned money. You have to spend money buying things that you don't need just to get about $11 maximum (free) shipping on us/ them (45 points to be qualified) for the next order. How to cancel the membership?

Products used:
Skincare products, household products, snacks, supplements, …

Date of experience: March 13, 2022

Thumbnail of user 002littlebells
California
1 review
0 helpful votes
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April 6th, 2024

I am fairly new to melaleuca my parents bought it and sold it back in the day but I am a fairly new customer I absolutely love the products I love the fact that it's non-toxic and safe for pets especially my lkitties it is absolutely improved my life in the last 2 months absolutely great people all the way from sales rep customer service and all the smiling shining faces in the magazines I get and great news letters in regards to the healthy products which I am going to be ordering next time it's just nice knowing that things are actually healthy and non-toxic! And you can absolutely love Riverbend ranch as well I know I do!

Tip for consumers:
Absolutely happy with melaleuca's products and I just can't wait to get my next order of items I have not tried yet!

Products used:
Mountain fresh laundry soap mountain fresh dryer sheets two different types of men's fragrance which are absolutely awesome disinfectant lemon bright dish soap which I absolutely love the clove mouthwash the tooth polish the gold bars a really nice hand lotion Mela gel s e i Bella makeup cleansing wipes pain a trait ultra pain relieving cream A shampoo and Conditioner which is absolutely delightful spot remover for laundry the a.m. and p.m. vitamins I have other products on a backup order which I have not used yet but have complete faith they will be awesome

Service
Value
Shipping
Quality

Date of experience: April 4, 2024

Thumbnail of user tc43
Rhode Island
1 review
21 helpful votes
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August 24th, 2014
Verified purchase

I just wanted everyone to know about great testimonies with Melaleuca. I become a customer over 2 years ago but had never heard of them and was very skeptical. Well, my family has been healthier today than ever before. In fact we only go to the doctor for our well-visits, which when you have 2 little kids that's amazing! My husband's cholesterol levels all went down and I've cut my hygienist visits from 4 to 2 a year (used to get a lot of staining from tea). So, our family is healthier, I save money on our groceries each month and I've been able to stay home and work around our family's busy schedule. Been an amazing ride so far! Can't wait to see what the next 10 years will bring.

Date of experience: August 24, 2014

Thumbnail of user sandys44
Florida
1 review
2 helpful votes
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February 20th, 2015
Verified purchase

I have been using Melaleuca's products for sixteen years. Our health has improved from having no harmful chemicals in their entire product line and science backed proprietary and patented nutritional supplements that address and improve specific health risk issues. We are healthier.

Date of experience: February 20, 2015

Thumbnail of user vickik6
Virginia
1 review
2 helpful votes
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February 20th, 2015
Verified purchase

Have been using the Melaleuca products for over 20 years and can't imagine not having them in my home. They are environmentally friendly, cost effective and work better than any other natural products available.

Date of experience: February 20, 2015

Thumbnail of user deby4
Pennsylvania
1 review
6 helpful votes
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August 22nd, 2014
Verified purchase

Absolutely love love this company - total integrity with their focus where it needs to be - the customer! Melaleuca's safer, healthier guaranteed products so make a difference - my home is total Melaleuca - I have been shopping with Melaleuca for over eleven years.
Everyone needs to save $$ - wholesale shopping plus added rebates, monthly coupons add up to savings you cannot find anywhere else. Period!

Date of experience: August 22, 2014

Thumbnail of user shannonr25
Florida
1 review
4 helpful votes
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February 20th, 2015
Verified purchase

Our son, unknowingly to us, poured Tub & Tile into the bath so he could have bubbles. There was no worry as we knew (and confirmed with Poison Control) that no harm would come to our son. Thank you Melaleuca for your dedication in manufacturing safe and non-toxic cleaning products.

Date of experience: February 20, 2015

Thumbnail of user sandis4
Florida
1 review
3 helpful votes
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February 20th, 2015
Verified purchase

This Online shopping club is now my go to place for all things consumable. Their over 400 products are natural in Nature, high quality and offered at a great discount compared to their competition. Best part is - they ship right to my door, saving me lots of time. Love their %100 satisfaction guarantee. Im Hooked;-)

Date of experience: February 20, 2015

Thumbnail of user hankt4
New York
2 reviews
7 helpful votes
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February 19th, 2015
Verified purchase

I've been a customer for 18 months and have loved my experience. My favorite product is the Peak Performance Pack; it gives me more energy on a daily basis and helps me feel healthier too. I feel like Melaleuca has really invested in quality products, you'll notice the difference when you try them.

Date of experience: February 19, 2015

Thumbnail of user williamp2707
West Virginia
1 review
8 helpful votes
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June 10th, 2022

My wife and I have been members for almost 30 years because she liked the products. Now that she has passed away, I have tried several products that simply don't work or are no better than what you can buy OTC at your local store. Loyalty dollars can't be used without buying additional products, Shipping is NOT "on us", as they tie that to loyalty dollars and still charge full shipping. In short, the people at the top profit greatly at the expense of the little guys at the bottom of the totem pole. I'm cancelling my membership, and will no longer be forced to buy a minimum number of products per month whether I need them or not. This company has a few good products, but in reality is just a giant pyramid scheme.

Tip for consumers:
You pay through the nose for products. Some are fine and OK, others do not work or are no better than OTC products at your local store. Company is set up like a pyramid scheme. Only those at the top of the ladder actually profit.

Products used:
laundry products, soap, shower and toilet cleaner, vitamins, snack bars, dishwasher products

Service
Value
Shipping
Returns
Quality

Date of experience: June 10, 2022

Thumbnail of user sharons58
North Carolina
1 review
12 helpful votes
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February 25th, 2015
Verified purchase

Melaleuca, the Wellness Company, provides me with an armour of natural alternatives in a sea of toxic merchandising. It has resulted in overall improved well being. I no longer require blood pressure medication and heart arrhythmia has been eliminated. My doctor said, whatever you're doing, keep doing it.

Date of experience: February 25, 2015

Thumbnail of user katel103
Ohio
1 review
22 helpful votes
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November 10th, 2015

I started shopping at this store almost 4 years ago because of my daughter's eczema. Little did I know how much of a life changing experience my family and I would have. My husband takes the Peak Performance Vitamins and notices he simply just has more energy and doesn't feel as sluggish. Another family member has experienced amazing results with his blood pressure, and a neighbor can't believe she started feeling so much better after taking the vitamins for just a few days! As a mom of 4 children, I was also able to begin replacing my corporate career income with simply sharing this store with others and helping people set up their accounts. This company has the most brilliant business model.

Tip for consumers:
If you want to save money, live healthier, and be in control of your health and finances, this company has all the tools for your success.

Service
Value
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Returns
Quality

Date of experience: November 10, 2015

Thumbnail of user paulac872
Texas
1 review
0 helpful votes
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March 8th, 2022

All the products wherever they stated it is correct and true, on all of this 2 years I have no problem good customer service if you are not satisfied they refunded exchange your money no question asked.

Tip for consumers:
I highly recommend if you want to use products with no preservatives no dangerous chemicals

Products used:
all for my house cleaning, for my personal use make up creams perfumes soaps, shampoo, conditioners vitamins supplements, healthy snacks, protein, shakes toothpaste, they have 400 products and I used it all.

thank you .

Service
Value
Shipping
Returns
Quality

Date of experience: March 8, 2022

Thumbnail of user janellej63
Connecticut
1 review
30 helpful votes
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April 18th, 2022
Verified purchase

Don't sign up unless you are absolutely certain you want to stick around long term. They make stopping your membership next to impossible. 2-3 years later they are still trying to charge me for stuff I do not want, despite unsubscribing. I'm not one for writing reviews, but this one is in hopes that someone considering this parasitic company may decide against it before it's too late.

Tip for consumers:
Note the difficulty of backing out of this membership. If you're into this kind of stuff, maybe it is for you. If you're not sure, DO NOT DO IT!!! It is not a "try it for a while" thing. They latch on and do not let go until you chew them out on the phone, even now I'm unsure if it took. Going to call my bank to make sure they do not authorize anymore transactions from them.

Products used:
I did like their laundry products. By far not worth the hassle.

Service
Value
Shipping
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Quality

Date of experience: April 18, 2022

Thumbnail of user tovahs
Canada
1 review
4 helpful votes
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November 17th, 2015

We share our home with 3 canine companions, so you can imagine the ongoing cleaning we do! Sol-U-Mel is one product I cannot be without. Even diluted with water, this stain remover easily cleans away muddy paw prints on an off-white carpet. It's the best stain remover I have ever used, but is so versatile. It has over 100 uses!

Service
Value
Shipping
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Quality

Date of experience: November 17, 2015

Thumbnail of user jessicam196
Canada
1 review
14 helpful votes
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May 3rd, 2016

I am so grateful that a friend of mine shared Melaleuca with me! My only regret is not knowing about it earlier! Their products are incredible and their customer service is second to none. Thank you Melaleuca for your excellence and integrity!

Date of experience: May 3, 2016

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From the business

It’s often said that Melaleuca is a different kind of company. But what makes it different? What is it that sets Melaleuca apart from—and above—the rest?

Well, it all starts with Melaleuca’s mission statement: “Enhancing the lives of those we touch by helping people reach their goals℠.” That’s not just some fancy yet hollow phrase a copywriter came up with on a whim. It’s a deliberate and thoughtful statement, and the guiding principle behind everything Melaleuca does, down to the smallest act by the last employee.

Melaleuca’s goal is to help people achieve total wellness. To do that, it has created over 350 exceptional products that people use and rely on every day. The company with the best product wins, and Melaleuca has worked with some of the world’s top researchers to create better, safer products using a balance of science and nature.

These products are not only better for your body and the environment, they’re also a better value. Since it opened it 1985, Melaleuca’s founding axiom has been “Exceptional products at reasonable prices.”

Melaleuca’s products are affordable thanks to its unique business model called Consumer Direct Marketing®. Melaleuca manufactures its own products and ships them directly to its customers; those customers then earn commissions through word-of-mouth referrals. There are no middlemen or advertisers taking a portion of the revenues. The result? Millions of satisfied customers who enjoy higher-quality products at a better value—and over $3.6 billion in paid commissions to date.

Helping other people. Enhancing their lives. To so many companies, where it’s every man for himself, those ideals are an afterthought at best. But to Melaleuca, it’s a mission. Learn more about The Wellness Company at Melaleuca.com.

Company Representative

Thumbnail of user gregg143
VanderSloot F.
CEO
Typically does not respond to reviews

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