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    Melaleuca

Melaleuca

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Overview

Melaleuca has a rating of 3.0 stars from 405 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Melaleuca most frequently mention pyramid scheme, credit card, and free shipping problems. Melaleuca ranks 6th among Alternative Medicine sites.

  • Service
    91
  • Value
    90
  • Shipping
    89
  • Returns
    77
  • Quality
    86

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
3
Neutral
1
Negative
5
View ratings trends
61
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How would you rate Melaleuca?
Top Positive Review

“Amazing company all made in the USA!”

Matthew M.
2/24/24

I switched my shopping here for everyday stuff a few years ago now and haven't regretted it at all. Thier products are amazing. 3 reasons to switch - 1. Healthier - the products are all natural and no chemicals. 2. All made in the USA not China! 3. Economical. Better pricing than the big box stores across the 450 products! Try them today!

Date of experience: 2/23/24
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Top Critical Review

“Scammers stay away”

Kia-simone W.
12/7/24

Sign up with a very convincing agent that told me I wouldn't need to pay any monthly fee, that I would ONLY pay $19.99 and pay to sample their products. Only to find out they are scammers. They go in your account and withdraw funds unauthorized fee for monthly payment. Contact them several times and all I got was them beating around the bush. Contact my bank so I would get back my money. Scammers! Stay away!

Date of experience: 8/15/24
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Reviews (405)

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customer service (84) cleaning products (27)
Thumbnail of user philc16
New York
1 review
0 helpful votes
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February 20th, 2015
Verified purchase

In my 23 years of shopping direct with Melaleuca, my customer experience has been superb. The friendly, efficient, curteous staff has been extremely consistent in providing a world-class customer service.

Date of experience: February 20, 2015

Thumbnail of user lug10
Colorado
1 review
13 helpful votes
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April 13th, 2021

This is the worst company on the face of the earth. I cancelled my monthly shipments the morning after I received a notice of a monthly auto shipment they scheduled, due to me not filling out an order. I could not keep spending the money each month (due to loss of income/Covid), but planned to resume when things got back to normal. Not only would they not stop the shipment (it hadn't left their warehouse), they refused to give me my money back when they received the shipment back from me, as I refused it at the door once it had arrived. UPS shows they received it back, but no refund to me. Don't ever get connected with this company. It is unbelievable in today's world that their are still companies that treat customers like this. Not Costco, Sams, or Amazon... they'd never treat their customers like that. Hopefully very soon Melaleuca will be NO MORE!

Service
Value
Shipping
Returns
Quality

Date of experience: April 13, 2021

Thumbnail of user luannec
Florida
1 review
0 helpful votes
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February 20th, 2015
Verified purchase

I called in to place an order for Access Bars prior to a trip, short notice and the phone service were able to finish my order in a short enough time to get the order out before the closing of shipping so I receivedy product before my trip!
Awesome

Date of experience: February 20, 2015

Thumbnail of user suep26
New York
1 review
0 helpful votes
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February 20th, 2015
Verified purchase

I have been using the Melapower laundry detergent and have seen that my skin is not itchy anymore, but it cleans my clothes just as well as the harsh detergent I switched from. I love it and have saved money besides.

Date of experience: February 20, 2015

Thumbnail of user mariannee1
Connecticut
1 review
18 helpful votes
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March 6th, 2015
Verified purchase

I have been taking the Peak Performance Total Pack for three weeks now and for the first time in ages I am sleeping through the night, wake up without any stiffness and no leg aches when I am in bed. I will never be without these vitamins.

Date of experience: March 6, 2015

Thumbnail of user maykouv
Florida
1 review
0 helpful votes
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February 20th, 2015
Verified purchase

I'm so glad we are customers with Melaleuca cause my family are so much healthier. After taking Vitamin for 4 months, my mom no longer take her high blood pressure pills and my mother in law's diabetic went down... our son plays football in high school, hurt his knee &needs sugery... son took Replenix & Proflex Protein drink for 30days, no surgery. Thank you Melaleuca

Date of experience: February 20, 2015

Thumbnail of user jh1213
South Carolina
1 review
13 helpful votes
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November 3rd, 2022

Company did not offer to exchange products instead wanted to sell me more. I was highly disappointed. I only made one order, and then dropped out of the program

Tip for consumers:
If you want to gamble on being sent, what they want to send you and not what you ordered. Enjoy.

Products used:
I have asthma and was extremely sensitive to 90% of the products that were sent. although I do have to say I enjoyed the lotion and the tub cleaner seem to work well but my son had to use it lol. Everything was heavily fragranced or I could smell items they said or unscented.

Service
Value
Shipping

Date of experience: November 3, 2022

Thumbnail of user shannonb965
Canada
1 review
1 helpful vote
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February 26th, 2022

My overall review is: the cost for these products are overpriced, when trying to return my order, which I tried to return 20 minutes after I ordered my products I was unable to. I was not able todo my return because the returns deptartment was closed. So the next day my order already went out, even though I emailed Melaleuca that I wanted the order cancelled right away. Since the order had gone out, I ended up paying for 13$ of return, for the return label. I would never order again from this company for the following reasons: you cannot return late in the evening b/c they are closed, they do not cover the return cost and the products are overpriced for things you can get anywhere else.

Tip for consumers:
GO TO AMAZON MUCH EASIER TO RETURN PRODUCTS

Products used:
None

Service
Value
Shipping
Returns

Date of experience: February 26, 2022

Thumbnail of user germano11
Philippines
1 review
2 helpful votes
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July 6th, 2021
Verified purchase

Exceptional products! I have tried other brands for my specific needs but to no avail. Only Melaleuca gives me the satisfaction that I need. Thank you, Melaleuca!

Tip for consumers:
Use it for yourself and you will see how excellent the products are.
Have life so have the world.
Make your well-being great at Melaleuca.

Products used:
Tooth Polish, Mela Brite, Safe and Mighty Bowl Cleaner, Tub and Tile, Harvest Pure, Bath Bars, etc.

Date of experience: July 5, 2021

Thumbnail of user christinev5
Nevada
1 review
1 helpful vote
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February 20th, 2015
Verified purchase

I found Melaleuca while doing research for my migraines. After my overview I knew I had to get this started. Within a week of getting all the toxins from my house and using the vitamins and lotion, I was not having the migraines any longer that I used to get about every 3 to 4 days. I cannot nail it to any particular product but I use something from every part of melaleuca. If I could buy all my groceries here I would. LOVE MELALEUCA!

Service
Value
Shipping
Returns
Quality

Date of experience: February 20, 2015

Thumbnail of user aracelyc2
California
1 review
19 helpful votes
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January 22nd, 2017
Verified purchase

I been a melaleuca customer for the past 10 years very happy to used this amazing products at first I didn't want to trying because I thought they'd not work because their is no toxic chemicals like clorox and amonia ext... I really like their guarantee and decide I was not going to lose noting by trying them and here I am 10 years later and I would recommended every day of my life best decision I ever made is to become a customer!

Date of experience: January 22, 2017

Thumbnail of user paulc127
Florida
1 review
3 helpful votes
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February 20th, 2015
Verified purchase

I was diagnosed with high cholesterol in my early 20's. My total cholesterol was over 300. My father had his first heart attack at age 40 and had a triple bypass by 50. His father also had heart disease. I was put on statin drugs at an early age but knew they had very bad long term side effects. I needed a solution that would allow me to live a long and healthy life. Melaleuca's heart health products, mainly provex cv and phytomega. After 3 months, my total cholesterol level was 146! I am 46, i have 4 children and an amazing wife. I have not had any heart trouble including a heart attack. Thank God and Melaleuca!

Date of experience: February 20, 2015

Thumbnail of user elizabetho19
California
1 review
2 helpful votes
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October 15th, 2014
Verified purchase

Always pleased to place and order on line with Melaleuca. The times I have called and brought customers to the BizDel or Assist with OL enrollment the help and knowledge of the people has backed up what we tell people about Melaleuca and the stand they have to Enhance Lives. Thank you Melaleuca for helping members of my family live a more healthier life style

Date of experience: October 15, 2014

Thumbnail of user amandar30
Michigan
1 review
1 helpful vote
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October 15th, 2014
Verified purchase

Our home is clean without any harsh chemicals. The products have also changed my husband's life. Blood pressure is under control thanks to Vitality Elevate. We will never shop anywhere else

Date of experience: October 15, 2014

Thumbnail of user maryjot
Florida
1 review
2 helpful votes
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February 20th, 2015
Verified purchase

After suffering from dry itchy skin within days of using Renew by Melaleuca I saw wonderful results. Smooth Soft Hydrated skin! "Butter Soft"
A happy shopper at melaleuca.com for 13 years now!

Date of experience: February 20, 2015

Thumbnail of user jeffs90
California
1 review
2 helpful votes
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February 20th, 2015
Verified purchase

Our family of 5 kids absolutely love their sports, weight loss and nutrition products. Amazing personal results and incredible cost savings compared to other stores.

Date of experience: February 20, 2015

Thumbnail of user johnd343
Florida
1 review
3 helpful votes
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February 20th, 2015
Verified purchase

I take Melaleuca, Inc. vitamins and minerals because they are backed by legitimate research proving the patent claim that they reduce free radical production

Date of experience: February 20, 2015

Thumbnail of user johnb504
Illinois
2 reviews
35 helpful votes
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December 21st, 2015

My wife and I sold products from another company it was so hard selling it over priced shipping was just way to much. We thought the quality was good until I got Kidney Cancer and my wife and I had to take classes on out to prevent cancer from coming back. One thing they mention in the video was cleaning products contain many cancer causing chemicals in them or they were very toxic for the environment. A friend of ours introduced us to Melaleuca the Wellness Company. All my wife and I can say is WOW! We have safer products that contain no harmful ingredients they are so safe their are no wondering labels on them at all. I took a Food supplement from the other company but really didn't see a difference. Being a person that also has a heart condition started using the Melaleuca Peak Performance Heart Health supplements. After just one week I felt more energy then I have had in years. My blood work as improved too. Would just say if someone ask you to look at Melaleuca the Wellness company take them up on it.

Date of experience: December 21, 2015

Thumbnail of user jong366
Florida
1 review
1 helpful vote
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March 6th, 2022

They are constantly honoring any product replacements, always sending me products for free if I need a pump for my soap purchase, etc, replacing a broken mop, etc.
This company is simply amazing. The products are TOP NOTCH!
And if you can't fulfill the 35pv monthly, they allow UP TO FIVE people to be added to your account!
They have NEVER done any of my referred customer wrong (over 100) and they are very good at fixing any issues!

Products used:
Everything!

Service
Value
Shipping
Returns
Quality

Date of experience: March 5, 2022

Thumbnail of user mylese9
California
2 reviews
5 helpful votes
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August 21st, 2023
Verified purchase

I have been taking daily medications from my physician for high cholesterol and hypertension for the past 30 years plus since I was in and exited the military. I was reluctant at first about the benefits but instead of being "reactive," I chose to be "preventive," as I researched the Fountain of Youth. Melaleuca had a 90-day challenge and would refund all my money back if I felt there was no change in my health. I took a full blood test before the challenge so I can compare it after the challenge. Hell, what could I lose except get healthier? I did not change any of my routines except I started replacing our cleaning products that had all the FDA warnings, toxins, harsh chemicals etc., but I started taking Peak Performance for Hearth Health.

I am pretty active for the most part and three months later, I took a complete blood test and physical. My VA doctor was amazed that my cholesterol was all in the normal range and my blood pressure was 128 over 68! She asked if I changed anything over the past few months. I told her the only thing that changed was the taking of my supplements and getting rid of harmful products in my home. She wanted to see me again in 6 months, and 6 months later the results were pretty much the same. I was taken off of the "statins" for the cholesterol and she still wanted to see me again and continue to provide my BP readings in monthly periods before she makes the decision to remove the pharmaceutical medication for hypertension!

I am ecstatic about my health! Living a healthier life based on prevention is better than fighting illnesses and diseases after the fact! My wife and my entire family are now living a better life removing most toxins, chemicals, and carcinogens if not all.

Please note, taking organic supplements is not a decision you should make to stop taking the pharmaceutical medicines prescribed by your doctor. Only your doctor has that authority!

(The company even sells USDA Prime meat free of HGH (Human Growth Hormone) and antibiotics. It is less expensive than buying USDA Prime grade meat at your favorite grocery store or military commissary!)

Tip for consumers:
Investigate various living clean free of toxins and harsh chemical websites and choose a path to live longer and fuller lives! Remember, "Your Health is Your Wealth!"

Products used:
Peak Performance Heart Health, Peak Performance Total Health and its organic foods

Service
Value
Shipping
Quality

Date of experience: August 21, 2023

Thumbnail of user deniseg17
Georgia
2 reviews
6 helpful votes
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August 22nd, 2014
Verified purchase

I have been a customer for almost 11 years and I have been so pleased with the product line. I have so much more energy taking our Supplements and I have arthritis and broke my femur last year and am now not in any pain and don't limp. I owe alot of it to taking our Joint Supplement Replenex Extra Strength and our Omega 3 Supplements. Thanks Melaleuca!

Date of experience: August 22, 2014

Thumbnail of user lorio3
Illinois
1 review
10 helpful votes
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April 22nd, 2016

I'm going to customer for 13 years straight and have loved all the wonderful products. I have saved tons of money by using them and made a healthier home for my family

Date of experience: April 22, 2016

Thumbnail of user rhondas9
Louisiana
1 review
3 helpful votes
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August 22nd, 2014
Verified purchase

I have been a happy customer since 2009! I know I don't have to read every label when shopping at Melaleuca, everything IS safe for my family. Prices are awesome too! A definite 5 star store!

Date of experience: August 22, 2014

Thumbnail of user heidil7
Minnesota
1 review
2 helpful votes
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October 15th, 2014
Verified purchase

I absolutely love melaleuca, inc. They make amazing products with an unbeatable price point. I also love the ethics and standards they have as a company. I'm proud to refer others.

Date of experience: October 15, 2014

Thumbnail of user mom272
Texas
1 review
11 helpful votes
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January 10th, 2023

Products cost price marked up too high, so you are not really saving $$. Shipping should be free for as much as you have spent/ordered.

Tip for consumers:
Before you decide to whether become a member or not, do your research and check out companies like Livingyoung, Nature's Bounty, Drug Emporium, GNC, and Natural Foods Grocery. They are all much less expensive.

Products used:
Multi-vitamin pack

Service
Value
Shipping
Returns
Quality

Date of experience: January 10, 2023

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From the business

It’s often said that Melaleuca is a different kind of company. But what makes it different? What is it that sets Melaleuca apart from—and above—the rest?

Well, it all starts with Melaleuca’s mission statement: “Enhancing the lives of those we touch by helping people reach their goals℠.” That’s not just some fancy yet hollow phrase a copywriter came up with on a whim. It’s a deliberate and thoughtful statement, and the guiding principle behind everything Melaleuca does, down to the smallest act by the last employee.

Melaleuca’s goal is to help people achieve total wellness. To do that, it has created over 350 exceptional products that people use and rely on every day. The company with the best product wins, and Melaleuca has worked with some of the world’s top researchers to create better, safer products using a balance of science and nature.

These products are not only better for your body and the environment, they’re also a better value. Since it opened it 1985, Melaleuca’s founding axiom has been “Exceptional products at reasonable prices.”

Melaleuca’s products are affordable thanks to its unique business model called Consumer Direct Marketing®. Melaleuca manufactures its own products and ships them directly to its customers; those customers then earn commissions through word-of-mouth referrals. There are no middlemen or advertisers taking a portion of the revenues. The result? Millions of satisfied customers who enjoy higher-quality products at a better value—and over $3.6 billion in paid commissions to date.

Helping other people. Enhancing their lives. To so many companies, where it’s every man for himself, those ideals are an afterthought at best. But to Melaleuca, it’s a mission. Learn more about The Wellness Company at Melaleuca.com.

Company Representative

Thumbnail of user gregg143
VanderSloot F.
CEO
Typically does not respond to reviews

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