• Bookmark

    Melaleuca

Melaleuca

Write a Review

Overview

Melaleuca has a rating of 3.0 stars from 405 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Melaleuca most frequently mention pyramid scheme, credit card, and free shipping problems. Melaleuca ranks 6th among Alternative Medicine sites.

  • Service
    91
  • Value
    90
  • Shipping
    89
  • Returns
    77
  • Quality
    86

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
3
Neutral
1
Negative
5
View ratings trends
61
See all photos
How would you rate Melaleuca?
Top Positive Review

“Amazing company all made in the USA!”

Matthew M.
2/24/24

I switched my shopping here for everyday stuff a few years ago now and haven't regretted it at all. Thier products are amazing. 3 reasons to switch - 1. Healthier - the products are all natural and no chemicals. 2. All made in the USA not China! 3. Economical. Better pricing than the big box stores across the 450 products! Try them today!

Date of experience: 2/23/24
See positive reviews
Top Critical Review

“Scammers stay away”

Kia-simone W.
12/7/24

Sign up with a very convincing agent that told me I wouldn't need to pay any monthly fee, that I would ONLY pay $19.99 and pay to sample their products. Only to find out they are scammers. They go in your account and withdraw funds unauthorized fee for monthly payment. Contact them several times and all I got was them beating around the bush. Contact my bank so I would get back my money. Scammers! Stay away!

Date of experience: 8/15/24
See critical reviews

Reviews (405)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (84) cleaning products (27)
Thumbnail of user rafaelg15
Florida
1 review
0 helpful votes
  • Send Message
February 20th, 2015
Verified purchase

I absolutely love these products. I hace converted all My Home. Love having safer product for my family.

Date of experience: February 20, 2015

Thumbnail of user marias88
California
1 review
0 helpful votes
  • Send Message
February 20th, 2015
Verified purchase

The best. I feel good, The produc are the best, service client, are friendly. I love Melaleuca in all..

Date of experience: February 20, 2015

Thumbnail of user acow8mylunch
Canada
1 review
4 helpful votes
  • Send Message
August 19th, 2022

Do not sign up with this company unless you are fully informed and understand what you are doing.
Other than that it is 5 star!
This is not a warning but a rebuttal to all of the bad reviews that seem to have problems that are assets if you understand and use them.
Also do not reject this company based on bad reviews. You don't know their bias, make your own decisions and see if their reviews are valid. Look at the ones here and feel how -ve their energy is.
Melaleuca is full of vibrant people living great lives.
I like the aroma of the products and if there is anything I don't like I don't use it and I have no business warning you against it.
I am a single man over 60 and I have no problem with the "quotas" and again, an asset when you understand.
As for where does the money come from? This is the best part. Because these are everyday products they have the same goal as the store you shop at and the brand you buy now, they just want you to switch what you buy and where you buy it so the money does not come out of your "friends" pocket any more than it is already coming out of my pocket so it is actually coming from walmart, amazon.
Some people with the wrong pov then look at the people in the upline here and point to their money. Same answer, those people are there now and being paid by you for the things you buy. Their names are Walton and Bezos, they have too much money and they won't pay you much.
This company has won awards for being a great employer so I am happy to take money from the 2 above.
Everything is guaranteed and you don't pay anything until you understand what you are doing and then for the 1st 5 months they will pay you in free products just for learning.
Nothing to lose and lots to gain. A business whose time has come.

Tip for consumers:
Get the company info. Facts not opinions.

Products used:
I had assessed my needs before starting and fill my monthly order mostly with protein shakes, coffee and the sports drinks. After that I top up with soap and personal items.

Shipping
Returns

Date of experience: August 19, 2022

Thumbnail of user shamekaj10
Ohio
2 reviews
39 helpful votes
  • Send Message
July 10th, 2020

I started a membership with Melaleuca back in 03/2020. On 6/24/2020 I called to cancel the membership. The lady I spoke to advised that they canceled the membership. I get a text on 7/8/2020 indicating I needed to contact Melaleuca to avoid a $10 late payment. I signed onto the website and saw my membership was not canceled and that they had a pending order that needed me to update the payment account. I called the Melaleuca advised them I canceled. The lady I spoke to indicated it was not canceled. I advised they need to have a manager review the call and confirm that the lady had advised it was canceled. The lady then advised their policy was to write a letter to cancel. I advised her to cancel the order in processing that it will not go through on my credit card. As requested I emailed the letter with my signature on 7/8 to cancel membership. I then get charged on 7/10 my debit card which my card I used initially when started with Melaleuca but I replaced it with my credit card. All of a sudden the order that was processing because it was not charged is shipped on 7/10 after I canceled. I then contacted Melaleuca and the gentlemen I spoke to said it was still not canceled and the order was sent out today and on its way. This company is really committing fraud to keep my debit card that I asked to be removed and replaced with my credit card. I initially stopped the membership because I could no longer afford the monthly costs to keep membership because of the shortage in income due to COVID-19 the company has no empathy nor are they honest. They are scandalous. I started to support a friend I did like the products but as I said could no longer keep up with the membership monthly requirement. So I canceled. I had planned on getting back started once income is better. But now I regret I have ever done business with them. They charged my debit card which I removed and replaced with CC. I also advised on 7/8 that needed to cancel the order because I had already advised my cc that I no longer authorize them to use my card. So they fraudulently reinstated my debit card and used it to process the order.

Date of experience: July 10, 2020

Thumbnail of user donelr
New York
1 review
2 helpful votes
  • Send Message
October 15th, 2014
Verified purchase

I have been a happy customer for over 10 years If I need it and Melaleuca makes it I buy it.
Donel from Texas

Date of experience: October 15, 2014

Thumbnail of user patriciae861
Ohio
1 review
2 helpful votes
  • Send Message
September 25th, 2021

To all saying Melaleuca is a scam you are wrong! For whatever reason for your bad reviews, this company has outstanding products, great customer service and impeccable business model. Yes, you must commit to a monthly purchase amount each month in order to receive the members discount. And after 30days, you fail to place that committed order, the back up order YOU CHOSE will be automatically shipped and your card YOU PLACED ON FILE will be charged per the agreement. If you choose to skip a shipment or want to change your back up, you may do so on their web page under your account, 25/7. If you are a new customer and need help, you simply need to call the company or the person who signed you up and they are happy to help. I've been a member for nearly 20 years and have tried most of their over 400 products. I've never been disappointed with Melaleuca. They have hired the best of the best scientists and bio-engineers to develop the most safe for your home, environment and well-being that I've ever come acrossed.
When my father had stage 4 lung cancer, he would literally have to leave his home once a week in order to sanitize and deep clean the home. When I realized this, I loaded up with Melaleuca products and replaced all the toxic household cleaners. Dad never had to leave his home again for cleaning day. Plus, I learned his skin kept breaking out in wheels. So I switched him to Melaleuca 's laundry care products and the breakouts stopped! So he could breathe around these products and his skin cleared up due to the changes.
So when people bash Melaleuca, it's not because they are a poor company or products... it's because people are only half heartedly giving them a chance.

Tip for consumers:
Ask questions you don't know answers to...even if you've been a member for a few months. Call person who signed you or call company directly. They will help you. I promise!

Products used:
Too many to mention...laundry, household cleaners, beauty products, hair products, make up, vitamin supplements, nutrition, etc...

Service
Value
Shipping
Returns
Quality

Date of experience: September 25, 2021

Thumbnail of user lisah87
Arizona
1 review
1 helpful vote
  • Send Message
October 15th, 2014
Verified purchase

Best products I have ever found! Now I need to get in gear and start building this business!

Date of experience: October 15, 2014

Thumbnail of user donnam567
Maine
1 review
29 helpful votes
  • Send Message
October 17th, 2018

After my spleen was removed in 1967, my immune system left me vulnerable to so many diseases, I can't list them all, but here are a few of those that were recurring or chronic: Bronchitis, Sinusitis, Rosacea, Pyelonephritis and my Asthma was so bad I used my inhaler at least once a day. I was hospitalized more than 50 times in 33 years and almost died after 5 consecutive winters of Micoplasma Pneumonia (1976- 2000)
Then, I met Michelle in September, 2001. She introduced me to Melaleuca, came to my home, filled an empty cardboard box with all the retail store-bought cleaners from my cupboards that were causing my ailments and we replaced them with safer, less costly and more effective Melaleuca products. That winter was my 1st healthy winter without even a cold since 1967! Since then, in the last 17 yrs I've had only one flu, and one hospital visit, ALL those chronic conditions have been gone since March, 2002. Below is a photo of my drivers license in 2000 and the one next to it was taken last summer in 2007 I am in the middle of my 2 young friends from China. Today, at 68 yrs of age, I still look and feel younger and healthier than I did at 50.
Rosacea was healed by using the GOLD BAR, IBS was healed with Fiberwise & Florify, Asthma symptoms disappeared after replacing toxic retail store brand cleaners with all Melaleuca cleaners and MelaPower, Diamond Brite, and Lemon Brite, and my immune system became strong by taking all Melaleuca vitamins with Oligofructose complex. I use the Luxury Cream for my face which is why most folks think I'm in my late forties to early fifties. Thank you Melaleuca!

Date of experience: October 15, 2018

Thumbnail of user jeffj49
South Carolina
1 review
10 helpful votes
  • Send Message
August 18th, 2016

Chat with Customer Service Representative was able to get the information I was unable to locate on the website

Service
Value
Shipping
Returns
Quality

Date of experience: August 17, 2016

Thumbnail of user juliam34
Tennessee
1 review
1 helpful vote
  • Send Message
October 16th, 2014
Verified purchase

I've been using Melaleuca products for over 3 years now and will never revert back to inferior chemically laden products! LOVE MY MELALEUCA!

Date of experience: October 15, 2014

Thumbnail of user peggyc10
Florida
1 review
1 helpful vote
  • Send Message
February 20th, 2015
Verified purchase

The luxury crime for reducing dry skin wrinkles is the best I've ever used by far

Date of experience: February 20, 2015

Thumbnail of user danielleh126
South Carolina
1 review
13 helpful votes
  • Send Message
June 23rd, 2018

Cleaners are amazing, love the toothpaste! THE VITAMINS, we actually got lab results and we never felt better. TRY THEM!

Date of experience: June 22, 2018

Thumbnail of user terryl40
Florida
1 review
1 helpful vote
  • Send Message
February 20th, 2015
Verified purchase

The cleaning products are fabulous and safe for my grand children and myself.

Date of experience: February 20, 2015

Thumbnail of user sherylh10
Colorado
1 review
41 helpful votes
  • Send Message
January 23rd, 2017

The products are great, but try not to call customer service for anything because they ARE NOT customer focused.

Date of experience: January 23, 2017

Thumbnail of user lynnw28
Canada
1 review
1 helpful vote
  • Send Message
October 15th, 2014
Verified purchase

Healthy and affordable products. Natural and no chemicals.

Date of experience: October 15, 2014

Thumbnail of user kimp819
Idaho
1 review
0 helpful votes
  • Send Message
February 26th, 2022

Multi level marketing scam. Pyramid scheme. Recruitment based. MLM MLM MLM MLM MLM MLM MLM MLM MLM MLM

Date of experience: February 26, 2022

Thumbnail of user debic60
Kansas
1 review
1 helpful vote
  • Send Message
March 14th, 2022

Products work better than any others I've used. Prices are reasonable. We have seen improved health

Products used:
Personal care nutrician household essential oils household and snacks

Service
Value
Shipping
Returns
Quality

Date of experience: March 13, 2022

Thumbnail of user dianek20
Utah
1 review
2 helpful votes
  • Send Message
August 22nd, 2014
Verified purchase

Absolutely amazing! I love the company, products, ethics, and financially it has changed our life!

Date of experience: August 22, 2014

Thumbnail of user sarahf43
Indiana
1 review
10 helpful votes
  • Send Message
October 15th, 2014
Verified purchase

Date of experience: October 15, 2014

Thumbnail of user janeto8
New York
1 review
0 helpful votes
  • Send Message
February 20th, 2015
Verified purchase

A life change for better health and financial stability

Date of experience: February 20, 2015

Thumbnail of user ralphn12
Florida
1 review
0 helpful votes
  • Send Message
February 20th, 2015
Verified purchase

Tried about 40 products so far. Happily surprised!

Date of experience: February 20, 2015

Thumbnail of user susanf37
Florida
1 review
6 helpful votes
  • Send Message
February 20th, 2015
Verified purchase

I have noticed a big increase in my workout endurance by using the energy shots and access bars.

Date of experience: February 20, 2015

Thumbnail of user chuckj8
Florida
1 review
3 helpful votes
  • Send Message
February 20th, 2015
Verified purchase

My blood sugar lowered with GC control in two months

Date of experience: February 20, 2015

Thumbnail of user philipg14
New York
1 review
1 helpful vote
  • Send Message
February 20th, 2015
Verified purchase

The chocolate Elevate protein tastes great and is my go to breakfast

Date of experience: February 20, 2015

Thumbnail of user edithv7
Puerto Rico
1 review
3 helpful votes
  • Send Message
October 15th, 2014
Verified purchase

Me encanta cada producto de Melaleuca, no porque los venda sino por convicción. Creo en el poder de la naturaleza, cómo nos ayuda a sanar con su delicado balance y Melaleuca recoge esos atributos convirtiendo un producto bueno en uno excepcional.

Estoy orgullosa de pertenecer a esta gran compañia, orgullosa de ser parte de algo tan grande que ni nos imaginamos. Melaleuca a cambiado mi vida y seguiré cambiando vidas con Melaleuca.

Date of experience: October 15, 2014

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

It’s often said that Melaleuca is a different kind of company. But what makes it different? What is it that sets Melaleuca apart from—and above—the rest?

Well, it all starts with Melaleuca’s mission statement: “Enhancing the lives of those we touch by helping people reach their goals℠.” That’s not just some fancy yet hollow phrase a copywriter came up with on a whim. It’s a deliberate and thoughtful statement, and the guiding principle behind everything Melaleuca does, down to the smallest act by the last employee.

Melaleuca’s goal is to help people achieve total wellness. To do that, it has created over 350 exceptional products that people use and rely on every day. The company with the best product wins, and Melaleuca has worked with some of the world’s top researchers to create better, safer products using a balance of science and nature.

These products are not only better for your body and the environment, they’re also a better value. Since it opened it 1985, Melaleuca’s founding axiom has been “Exceptional products at reasonable prices.”

Melaleuca’s products are affordable thanks to its unique business model called Consumer Direct Marketing®. Melaleuca manufactures its own products and ships them directly to its customers; those customers then earn commissions through word-of-mouth referrals. There are no middlemen or advertisers taking a portion of the revenues. The result? Millions of satisfied customers who enjoy higher-quality products at a better value—and over $3.6 billion in paid commissions to date.

Helping other people. Enhancing their lives. To so many companies, where it’s every man for himself, those ideals are an afterthought at best. But to Melaleuca, it’s a mission. Learn more about The Wellness Company at Melaleuca.com.

Company Representative

Thumbnail of user gregg143
VanderSloot F.
CEO
Typically does not respond to reviews

How do I know I can trust these reviews about Melaleuca?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Melaleuca?