• Melaleuca

Melaleuca

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Overview

Melaleuca has a rating of 3.4 stars from 403 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Melaleuca most frequently mention customer service, cleaning products, and peak performance. Melaleuca ranks 6th among Alternative Medicine sites.

  • Service
    89
  • Value
    88
  • Shipping
    87
  • Returns
    75
  • Quality
    84
Positive reviews (last 12 months): 26.7%
Positive
4
Neutral
2
Negative
9
60
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How would you rate Melaleuca?
Top Positive Review

“Best customer service... EVER!”

Lecia M.
3/2/22

I'm amazed at how fast they respond and correct a need. Their products are really well made. The price point is why I will continue to shop there for everyday household essentials And our supplements. Superb quality.

Top Critical Review

“Don't sign up with them!”

Benchamast N.
3/13/22

You will be forced to buy unnecessary expensive- average quality products every month at around $80-100. You will get so little merchandise for your hard earned money. You have to spend money buying things that you don't need just to get about $11 maximum (free) shipping on us/ them (45 points to be qualified) for the next order. How to cancel the membership?

Reviews (403)

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customer service (84) cleaning products (27)
Thumbnail of user 002littlebells
1 review
0 helpful votes
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April 6th, 2024

I am fairly new to melaleuca my parents bought it and sold it back in the day but I am a fairly new customer I absolutely love the products I love the fact that it's non-toxic and safe for pets especially my lkitties it is absolutely improved my life in the last 2 months absolutely great people all the way from sales rep customer service and all the smiling shining faces in the magazines I get and great news letters in regards to the healthy products which I am going to be ordering next time it's just nice knowing that things are actually healthy and non-toxic! And you can absolutely love Riverbend ranch as well I know I do!

Tip for consumers:
Absolutely happy with melaleuca's products and I just can't wait to get my next order of items I have not tried yet!

Products used:
Mountain fresh laundry soap mountain fresh dryer sheets two different types of men's fragrance which are absolutely awesome disinfectant lemon bright dish soap which I absolutely love the clove mouthwash the tooth polish the gold bars a really nice hand lotion Mela gel s e i Bella makeup cleansing wipes pain a trait ultra pain relieving cream A shampoo and Conditioner which is absolutely delightful spot remover for laundry the a.m. and p.m. vitamins I have other products on a backup order which I have not used yet but have complete faith they will be awesome

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Thumbnail of user matthewm2889
1 review
2 helpful votes
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February 24th, 2024

I switched my shopping here for everyday stuff a few years ago now and haven't regretted it at all. Thier products are amazing. 3 reasons to switch -
1. Healthier - the products are all natural and no chemicals.
2. All made in the USA not China!
3. Economical. Better pricing than the big box stores across the 450 products!
Try them today!

Tip for consumers:
This is the largest small business in America. Family owned and all made in America products. Using all ingredients from America not China! Support the USA here and vote with your dollars!

Products used:
I buy all my household consumables here. Dozens of products. Like soap, detergents, cleaning stuff, shampoo, laundry detergents, organic Steak and beef, snack, drinks, shakes and supplements.

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Thumbnail of user rhondag462
2 reviews
5 helpful votes
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February 20th, 2024

Canceled after seeing the horrible ingredients and asked for a shipping lable they sent me an email with the address you pay to return there cra@@y products. Was told easy returns no it was 4 calls and 4 transfers later. Tried faxing didnt work had to scan my signature in to cancel a simple I want to cancel is no good.
DO NOT JOIN its a night mare!

Thumbnail of user murphysandy63
1 review
4 helpful votes
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February 11th, 2024

They will Scam you out of your Money been trying cancel with them for 2 years now they tell me my account is cancelled but yet still keep taking money out of my Bank account.I haven't received anything. Project from them but one time but they keep taking my money out of the bank account without sending me anything project Oh yeah they do not refund your money either just fyi

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Thumbnail of user recummins4
1 review
1 helpful vote
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January 10th, 2024

I've got no complaints of this company's product. However, I set up a back up order three times and, Lo and behold, I get a $70 box of products that I did not choose at my back door. I attempted to call the company via the phone number on the invoice-and it's a NON-working phone number. Super easy to sign up for a membership but very tricky to end membership. It was hard to find and then you have to get an email with the discontinue my membership form, print, sign, and return. I never received a product catalog which also made it difficult to actually decide on purchases.

Tip for consumers:
I’m disappointed that this company is more concerned with sales than the people they serve.

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Thumbnail of user leciam4
1 review
5 helpful votes
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March 2nd, 2022

I'm amazed at how fast they respond and correct a need. Their products are really well made. The price point is why I will continue to shop there for everyday household essentials And our supplements. Superb quality.

Tip for consumers:
Take a minute to understand which membership works for your family. Learn about the Perks and how to save money. Best decision we have ever made regarding shopping choices.

Products used:
Way too many to name! Several items out of the several isles and brands!!

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Thumbnail of user louisei24
1 review
7 helpful votes
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May 28th, 2022
Verified purchase

I first opened my shopping account with Melaleuca in 2002 when we were looking for a way to get the toxins out of our house to support my sons health condition. The changes that came from that shopping decision were immeasurable. My son showed amazing improvement in his health in no time and we noticed additional changes for the rest of the family as well. Everything from reduced headaches, panic attacks that stopped completely to better energy, breathing and general health. Not to mention that the household products work like a dream and don't break the bank. I am so grateful that this company is thoughtful and ethical about what ingredients they use in their products. I can't imagine ever going back to store brand products that are nearly all controlled by the big 10 and put profits before people.

Tip for consumers:
Melaleuca is just a store. Anyone can be a customer, if you want to you can refer others (not required). Get all the info before become a customer and then decide if it is right for you.

Products used:
I use just about everything. Supplements, cleaning products, laundry, hair care, body wash, lotions, make-up, snack bars, drinks, the list goes on.

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Thumbnail of user madiart.creativity
1 review
2 helpful votes
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December 7th, 2023

My dad has been buying from this company for years ever since I was a baby. I'm 21 now, so it's been a long time. I grew up with it and I can say that this stuff is the worst cleaner ever. It cleans only surface level, but doesn't do the deep cleaning you'll actually need. And it doesn't block or mask smells. I live with a big dog and a cat, so imagine the messes I have to clean. There are better products on the market that actually do the job than this scam company. Do better, clean better.

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Thumbnail of user christyg120
1 review
8 helpful votes
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April 28th, 2021

We have shopped with melaleuca since 2010... I was skeptical when I set up my account after having challenges in another online company... but melaleuca is different. Their products are great, backed by research and science and better for you. They work hard to provide what people want being as natural as possible. I love that I can trust their products. My kids were young when we started and I am thankful we were introduced to the company and used products that were not toxic for cleaning and in our home. It really makes a difference. There are so many products (bath and body, vitamins, fitness, etc) We order several times a month and our house is completely converted... the only challenge is when you travel making sure you take what you need! If someone has a bad experience with customer care, have the person who helped you set up your account help you. We have been really happy shoppers with the products, customer care and company. High recommend.

Tip for consumers:
Order top of the month, have your back up order customized to what you want but order at the top of the month for the best routine, check the extra savings link and the check out specials are the best deal usually (true sale), if something doesn’t work call melaleuca right away ... they will help. Try products ... there are things we love we didn’t even realize we needed .... like fiberwise!!! (It’s not just for older ppl) lol

Products used:
Supplements/Nutrition, bath and body, cleaning, essential oils, skin care, soaps, kitchen soaps, dental care, shakes, bars, air fresheners, first aid, laundry, etc

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Thumbnail of user eduardow19
1 review
2 helpful votes
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June 29th, 2022

I am currently still a shopper of melaleuca and to be honesty with you, the products are legit. My favourite product is there coffee and toothpaste, my wife enjoys there make-up (all she talks about) oh and there shampoo and conditioner. I mean here it from these people for yourself.

Thumbnail of user benchamastn
1 review
40 helpful votes
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March 13th, 2022

You will be forced to buy unnecessary expensive- average quality products every month at around $80-100. You will get so little merchandise for your hard earned money. You have to spend money buying things that you don't need just to get about $11 maximum (free) shipping on us/ them (45 points to be qualified) for the next order. How to cancel the membership?

Products used:
Skincare products, household products, snacks, supplements, …

Thumbnail of user nicholasv3
5 reviews
29 helpful votes
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October 28th, 2014

All I can say that my mother has been selling Melaleuca products for over 15 years, so I have been using them since then. I love the scent of the Alloy shaving gel and the way it leaves my face feeling nice and smooth. The tea tree oil has a wonderful affect on my skin.

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Thumbnail of user janellej63
1 review
26 helpful votes
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April 18th, 2022
Verified purchase

Don't sign up unless you are absolutely certain you want to stick around long term. They make stopping your membership next to impossible. 2-3 years later they are still trying to charge me for stuff I do not want, despite unsubscribing. I'm not one for writing reviews, but this one is in hopes that someone considering this parasitic company may decide against it before it's too late.

Tip for consumers:
Note the difficulty of backing out of this membership. If you're into this kind of stuff, maybe it is for you. If you're not sure, DO NOT DO IT!!! It is not a "try it for a while" thing. They latch on and do not let go until you chew them out on the phone, even now I'm unsure if it took. Going to call my bank to make sure they do not authorize anymore transactions from them.

Products used:
I did like their laundry products. By far not worth the hassle.

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Thumbnail of user judyb719
1 review
31 helpful votes
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March 12th, 2021

Their online ordering system and automatic back-up orders have had a few glitches in them and the company is unwilling to resolve the issues. Most recently, we placed our February order but their system sent a "backup order" as well. Strangely, that backup order - for which we had chosen the products a couple of years ago - had products in it we haven't used in over 10 years and we certainly didn't want them, not to mention we didn't want 2 orders for February. We emailed the company to inform them of their errors and their only response was that we would be charged for shipping on the refused package. So they are making us pay shipping to receive an order we didn't place, and they are charging us shipping to return their erroneous order. Furthermore, every time I have reported issues in the past couple of years they claim the error is due to something I've done. Terrible customer service.

Tip for consumers:
Don't sign up to Melaleuca

Products used:
cleaners, vitamins

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Thumbnail of user nt110
1 review
15 helpful votes
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July 1st, 2021

Most products are great, however the "shopping club," rules, and making someone buy a pump with each item that needs one is ridiculous! It's just not something that someone on a typical budget can afford.

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Thumbnail of user matm36
1 review
34 helpful votes
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September 23rd, 2020

I tried for 5 months. If a company has a good quality product they should stand behind it Melaleuca has terrible customer service I feel they need to grind and scam you to get as much money as they can because their products are no better than their competitors. Just more expensive. I will never support them again.

Thumbnail of user rashvinders
1 review
17 helpful votes
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August 2nd, 2023

I joined Melaleuca in May 2023 for yearly membership and was not aware of that they will keep shipping me the product every month and keep charging me. I called twice and they are asking for $10 for return label and still not cancelling my service and got charged for 2 months even when I did not pick or order any supplies. They just pick the random products and ship to your door. Big scam. No one cares at the company..

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Thumbnail of user alishat23
1 review
29 helpful votes
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July 1st, 2020

I enroll in Melaleuca through Facebook stranger as she didn't mention me many things I later found out this company was big scam and waste of money for this expensive garbage later I decided not to do.The reason this company is scam is because of its fake ingredients that's not organic n also charging $10 dollar shipping too.

Thumbnail of user christinef1021
1 review
15 helpful votes
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March 9th, 2022
Verified purchase

I was using their vitamins, over priced at $99 a month and never got to use my points or the rebate crap they try to sell you on. I stopped my subscription and returned the auto back up shipment and I had to pay the postage for the return and then they would not refund me for the total cost I paid! They are the worst company ever

Tip for consumers:
Dont

Products used:
Vitay

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Thumbnail of user curlysue00
1 review
6 helpful votes
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May 22nd, 2023

If you don't want any products they automatically charge you for a back-up order that doesn't get sent out until the middle of the month because you're not important. If you cancel membership, all the "points" you accrue are theirs. Personally lost $74.

Products used:
basic household items that are not cheap

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Thumbnail of user phgadeyne
2 reviews
7 helpful votes
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September 14th, 2023

1-It's easy to sign up online but they make it extremely difficult to cancel your membership. There is no way to do it online
2-The products, at least the ones I tried were ok but as in every multi level marketing scheme, they are way overpriced to pay for the different levels of commission.
3-The free shipping is BS, they treat it as a credit on a future order but there is a catch (see 4)
4-When you use your free shipping credit on your next order it does not come out as free shipping but as a credit on the order, which means you have to buy even more products to keep getting "free shipping", talk about s scam. I ended up giving up on free shipping

Tip for consumers:
The way they make you jump through hoops to cancel your membership is more than annoying

Products used:
GC Control
Fiberwise
Peak Performance

Thumbnail of user kennethk142
1 review
4 helpful votes
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October 5th, 2019

I recently became aware of the popjulia website and all that it has to offer. I was only looking for one specific item when I first visited, but I discovered that there was so much more that they had to offer. Not only did I get the item I was looking for at an incredibly low price, I was found other items that I wanted as well, also at unbelievably low prices! I have already recommended popjulia to my family and friends. If there's something you're looking to purchase, look first at popjulia... you won't be disappointed!

Thumbnail of user jamesr4642
2 reviews
6 helpful votes
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July 3rd, 2023

I use Melaleuca products and I actually do like what it puts out. The only problem is, if you don't order your items by the end of the month, they'll send you a box of items of what they chose. Also, When I closed my account, they still charged me for the month. Truth be told, I closed my account one day after the deadline. When I called customer service, they said I can return the items but I had to pay for the shipping label. This may not be a big deal to some, but companies normally would email a shipping label at no cost.
Was the fault mine for closing the account one day later? Definitely. But at the end of the day, they could have waved the shipping fee.

Thumbnail of user kristind3
2 reviews
70 helpful votes
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March 6th, 2018

Be sure of what you might use before you get sucked into the monthly shipment. I had boxes for months because I would try to switch what was supposed to come each month. No dice. I got the same crap 3 months in a row. For green cleaning, go with a better brand. This is truly a pyramid scheme for people who sign others up. Their 100% guarantee is only within 90 days so that's not really 100% in my opinion. I simply couldn't use a months worth of product within the month and the variety wasn't that great.

Thumbnail of user adamo43
1 review
1 helpful vote
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October 3rd, 2019

It is a pleasure to shop with popjulia! I can find almost anything i want instantly and i can view reviews and feedbacks for the specific item which i am looking easily. This is the number one site for me for online shopping, period

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From the business

It’s often said that Melaleuca is a different kind of company. But what makes it different? What is it that sets Melaleuca apart from—and above—the rest?

Well, it all starts with Melaleuca’s mission statement: “Enhancing the lives of those we touch by helping people reach their goals℠.” That’s not just some fancy yet hollow phrase a copywriter came up with on a whim. It’s a deliberate and thoughtful statement, and the guiding principle behind everything Melaleuca does, down to the smallest act by the last employee.

Melaleuca’s goal is to help people achieve total wellness. To do that, it has created over 350 exceptional products that people use and rely on every day. The company with the best product wins, and Melaleuca has worked with some of the world’s top researchers to create better, safer products using a balance of science and nature.

These products are not only better for your body and the environment, they’re also a better value. Since it opened it 1985, Melaleuca’s founding axiom has been “Exceptional products at reasonable prices.”

Melaleuca’s products are affordable thanks to its unique business model called Consumer Direct Marketing®. Melaleuca manufactures its own products and ships them directly to its customers; those customers then earn commissions through word-of-mouth referrals. There are no middlemen or advertisers taking a portion of the revenues. The result? Millions of satisfied customers who enjoy higher-quality products at a better value—and over $3.6 billion in paid commissions to date.

Helping other people. Enhancing their lives. To so many companies, where it’s every man for himself, those ideals are an afterthought at best. But to Melaleuca, it’s a mission. Learn more about The Wellness Company at Melaleuca.com.

Company Representative

Thumbnail of user gregg143
VanderSloot F.
CEO

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