Menards

Order a kitchen cabinet's from the Livonia, Michigan store and the order was missing several items. One ordering the over the range cabinet it was discussed how unusual there was no microwave and therefore a longer height cabinet was required. Received a microwave cabinet so we had to return it to the store to get the correct cabinet. Another lower cabinet was a 3 bank of drawers, with all 3 a different size. It was missing the center drawer. Back to the store again. They then stated we were trying to get a free drawer. They were given the response of "why would we want a drawer with no cabinet". After going back and forth they finally gave us the missing drawer. Another cabinet had a pull trash with an interior drawer. This cabinet was missing all parts for the drawer. Another cabinet was a 90" tall pantry with 6 shelves. This was delivered open, missing the top, bottom, shelves and feet. So essentially it had 2 sides and the doors, but nothing else. We had ordered a large finish panel to cover the sides of the cabinets. The cabinet installer used this panel to construct a top and bottom, which costs us more installation fees. However the finish panel was 3/4" thick and the pantry back would have been 1/2" thick. And because the feet were missing there was no toe kick area, causing a large gap at the ceiling. Finally having enough we went back to the store where the Store Director, Mr. Beater. HE WOULD NOT GIVE US ANY REFUND OR REPLACE THE MISSING ITEMS. He told us to have the contractor uninstall the trash cabinet and pantry, return it and they would order replacements. Our response is "you want us to incur additional costs by having the installer uninstaller, return the items and wait for delivery to the store and have him reinstall them"? His response was yes. We were told by the manager that if they refunded all the items missing or damaged from orders then the store would go bankrupt.

F you manards.you chicken $#*! company go f yourselves $#*! holes.we love fleet supply and there prices blow your 11% bull $#*! outa the eater

I purchased the Dimplex DS5629GB electric heater/stove from Menards online for a great price (well at least initially). At the time the closest Menards did NOT carry the stove. The stove works great but had some structure and cosmetic issues; there was light showing on the wall behind the unit near the bottom which seemed to be due to the heater assembly cover not being flush with the underside of the stove which is not suppose to be like that. Also, the glossy black finish was compromised with scuff marks on the top! I called Dimplex who informed me to return it to the store. I contacted Menards online and i was informed to contact the store for and exchange or return. I did so. I exchanged the 2 and returned home with the replacement. I unpacked it and noticed the serious damage to one corner! What is Menards selling people! Damaged products? YES THEY ARE! I went back and took the first back! The personnel were nice enough. ( i did call the store once to see if there was 1 of these stoves but that didn't go over well either.The employee said, " i am downstairs and i would have to go all the way upstairs to see..." Would not that be her job to go; i don't need her to tell me that it would be a burden for her!)
Anyway, in the long run i drove 3 - 70 mile round trips which probably increased the total price! Not a good deal after all.
Several years ago i did buy some material at Menards when they offered 11% thinking i would save money but the 11% is only a coupon or check only good at Menards. That should have stopped me from going back but... NEVER again!
I gave 2 stars because the heater works nicely.

Gestapo police, armed guards making sure you put your mask on before you enter the store or denying you entry

I mailed In my receipts and rebate forms. My rebate should have been over 1000.00 but 6 months later and I've received nothing

I would give them NO STARS if possible. I purchased a garage door opener and should have received a rebate on it. Instead the rebate was received and cashed by someone else because REBATE INTERNATIONAL that Menards uses doesn't put the customers name on the actual rebate card and someone else was able to USE it. Menards take NO RESPONSIBILTY for they way the rebates are sent out and could care less that those of us that shop there and earn the rebates don't have any recourse. They don't even take the time to put your name on the actual CREDIT CHECK and ask for ID to use it. Also, why would you do that and put REBATE INTERNATIONAL all over the outside of the card for the entire world to know that it's a rebate from MENARD'S. TERRIBLE DISSERVICE TO YOUR CUSTOMERS in this day and age with the amount of thief and fraud that is going on. One would think that MENARDS would be more RESPONSIBLE to their customers, so that those of us that earn the rebates actually receive them and get to use them. Just putting the customer name on the actual credit check and asking for ID would be a start and STOP putting REBATE on the outside of the card.

Awful company with awful policies. Don't buy from this company. Spend your money at Lowes or Home Depot.

This store has Everything, from lumber, to groceries. Very, very reasonable pricing, and great customer service. Clean and easy to read prices

They are great to work with, especially regarding returns. Many items are not known for the quality. Once your use to what to avoid they are fine.

Menards did make things right. After all the hounding. The General Manager Brett did make things right, I applaud him for coming through..

Poor customer service; not enough staff. Plenty of employees standing around, but none offering to help.

September 16,2020 Menards in Fridley Minnesota harassed me all the way through the store. I had my son with me and we both had masks but I had to take mine down for a minute or two to get my breath and there were no customers or employees around me when I decided to do it. One of the female employees walked past the aisle and see me without my mask up and demanded I put it up. I told her I would put the mask up and I intended to after I caught my breath. Like I said I was the only one with my kid in the aisle. She took like five steps and then backtrack right back to me demanding the second time and believe me both times were completely unprofessional literally yelling. The way she talk to me pissed me off so I asked her what the heck she was going to do about it. She called management and as I abandon cart and start walking for the front door I had at least five employees coming from different directions right for me. Seriously felt like I was being attacked by demons because that's how they acted. I explain to the manager that I had troubles breathing in the mask and decided to pull it down for a few seconds to catch my breath but he did not care. I explained the mask is not a law but he told me his store can make up their own rules. I told him that was fine and that I will never spend another dime in his store. They shamed me in front of everyone in that store harassing me all the way to the front door and I was in the back of the store in the beginning.
I am an HVAC in the company I work for I spend a lot of money at Menards and will no longer do that. I live right next-door and I do a lot of on home repairs but will never spend any more money there and I have spent a butt load of money in that store in the 10 years I've lived here.
This should be a massive lawsuit for harassing customers and shaming them over a mask that doesn't even work and it's proven.

Bad service, rude employees, last time I will go to Superior WI menards you are better off going to a store that wants customers

Menards in Peoria, Illinois,

Place sucks, terrible manager and horrible assistant managers.
Rude cashiers, rude stockers.

Our kitchen countertop replacements are finally installed. All flawed countertops returned to Menards in West Bend WI.
Refund on our major credit card was not issued to the card we used. We we told the "only" refund we were going to receive was going on a Menards In The Store Credit! The mgrs. Explained that we did not return the flawed countertops within 90 days. Are you kidding me?
That was not our fault. Here's part of the explanation of the delays: the flawed countertop was reordered. That new countertop came in with the wrong end caps. The store had to reorder a corrected order. Another delay! Another delay in our install. And the pick up date for the flawed countertops was when the store had the availability to pick up the flawed countertops at our home, another delay. Plus out installer had his own schedule that was filled with other customers so we basically had to wait for an installation date. We had no control over keeping it all within 90 days! If we personally returned the flawed countertops then we would have had cabinets without countertops for who knows how long! So Buyer Beware! Menards will find a way to come out ahead. Sad as it sounds. You are "JUST" a customer and no more. No compensation for anything. And if you file a complaint, it's only handled through emails. Emails and more emails. No human contacts you. Your complaints just go in circles when you are trying to get this whole mess cleared up. The only follow up is through the store manager.
Mgr Shane. He is very nice. But he only could do so much for you. And that was hand us the in the Menards in the store credit! And we had to pay off our credit card on our own. This was 1 big $#*! show for sure!

I bought a playset from the Menards in Chesterfield, Michigan. I got a wierd receipt and it said within 24hrs the shipping department would confirm. Well thay never happened so i e-mailed them several times with no response. So i called thought it was figured out. Then they day befote delivery they called me and told me they dont have it. She said it was a returned item that they don't carry and it was gone. First of all why would you sell a returned item online as new? Secondly if they would have done what i asked i would have saved time and money. So i got upset and they told me they could either "RIG" something up, or get a refund. When i asked for a diacount they said they would call back vut never did. They do not care about there customers at all. The people at Menards are all the people thay arent smart enough to work at Lowes or Home Depot. When they refunded me they also tried to not refund my shipping costs as well.

Lastly, Menards in Chesterfield, MI received a cease to desist order for price gouging during the pandemic.

Within the last 6 months I purchased a nice cushy thick expensive dog bed for my dog at Menards. I paid $50, probably a little bit more with tax. Yesterday I went to wash it for the third time, and the seams just disintegrated. I took it back to Menards figuring there would be no problem, it's still on their website and they still sell this product. I figured it'd be an easy exchange. The girls at the service desk looked at me like deers in the headlights, Somebody went and got this so-called manager Curtis. I told him what was going on, still not suspecting there would be any problem. Let me tell you this, I paid cash for the product as I am a bartender and pretty much operate on a cash basis, and didn't save my receipt because, well, it's a dog bed. It says the cover is washable and this was only the third time I have washed it. Well, Curtis got a little power crazy and started telling me without a receipt he couldn't do it. I said yes you can, this is your product. I washed it three times. Stand behind what you sell. He told me without a receipt he wouldn't do it. I said it's a freaking dog bed, I paid cash. I don't have a receipt. You still sell these here. He absolutely refused to make it right with me, started to get quite smart $#*!. When I told him I wanted to speak to him his manager he told me that John Menards was the only man above him. I told him I didn't buy it, he was the weekend daytime Regional whatever, he just kept repeating that John Menard was the only man above him. I know that he was lying because I asked a girl at the register and she said his boss's name was Kevin so not only did he refuse to make it right with me he flat-out lied to me. Like a big boss would be working on a Saturday afternoon. This little power crazy Nazi bastard just lost a customer, and I spend a lot of money. And yes, it's all cash! $#*! Menards!

It cheap, weiner cheap poopy weiner cheap all the real homies hate cheapo menards home depot $#*!s on menards

Menards customer service isn't... it is indifferent\unresponsive, inept, unskilled or untrained, innocently or intentionally. I've searched the web and read other reviews of Menards which are unfavorable and now I can support and add my views & experience. Frankly, my voice will be merely one from the chorus BBB reviewed Menards and Menards earned and F' from BBB with this prevalent comment: The business responded to the dispute but failed to make a good faith effort to resolve it.
I'd summarize their service or lack thereof as "institutional indifference" combined with a lack of familiarity with products and service. Staff of Menards hardware, Hardware Associate Buyer, Menard, Inc. as well as Menards "guest services" is unwilling or unable to write a reply to written requests, form a response or simply acknowledge a written contact in a business-like fashion; i. E., indifference and simply unresponsiveness, either intentionally or innocently.
My dispute? Trying to get what I paid for, the product was shorted on contents, not all parts and pieces were included in my shelving unit. I started trying to get replacements 10 days ago but the supplier was and is the wrong supplier Menards referred me to and Menards has not answered me at all despite cc of 14 email exchanges with the supplier the wrong supplier and two hard copy letters to Eau Claire corporate offices.

"Save Big Money at Menards" is because they don't spend it on service representatives or customer service.

I'm a simple customer with a simple problem that Menards has botched so badly Menards picture should be next to the Urban Dictionary definition of FUBAR.

Anderson Indiana Menards Delivery Driver left two heavy loaded pallets (5,800lb on top of each other)on my new driveway without my concern. When I asked him to move it on the grass he broke my driveway by using hydraulic legs of his forklift. Menards Delivery Company proclaims that they have insurance but they did not want to use their insurance to fix my broke driveway. The owner told me that it was my responsibility due to I "signed" some tricky contract for delivery saying that "I Agreed that Menards Delivery driver can brake, damage and destroy your property". So, he advised me to use Epoxy glue to glue it.

When I contacted the Anderson (IN) Menards top managers Keith C and Josh B. They both very politely coldly pushed me as they could – "DO NOT CALL THEM anymore, their Menards delivery company did everything possible to help me". When I asked what was the help they told me that Delivery Company has insurance so call there, but both managers did not want listen me that the owner of the Menards Delivery Company refused to use their insurance indeed I submitted 2 Estimates for Property damage to him and I complied with all his policies. Also, both Menard managers told me that the Delivery Company employers do not belongs to Menards! But, it was you Menards store that hired that delivery company that broke my property?

Also, in short let me tell you about Menards Delivery Driver appearance the driver that broke my driveway looked like a vagrant: dirty used to be white no sleeve t-shirt, long dirty beard and cigarette in his mouth all the time.

I paid for that delivery $92 plus some stocking fees $4.50 and the distance from the Menards to my residence is 7 miles, and I ended up having new brooked driveway. Think twice before you shopping in Menards - They save your money.

Worst service ever from an employee rude crude acted like i was non existant where do they get these people

It's against your rights and won't wear stupid mask. Lost my business forever. Live in fear you sheeple.

After waiting 6 mounths still no delivery went to differant store 2 hhr drive wrong colar no comp for incovenance