Menards

I wanted to write and thank Menards for the terrific deal I got on my patio door at Home Depot. Yep folks that is not a typo I did indeed type and mean Home Depot. You see I went to Menards over the weekend because I was interested in buying a new patio door. Menards could have received my $2700 purchase but they didn't. You see upon entering the store I was greeted at the door by an associate telling me that masks were mandatory. I could retrieve one from my car or they would be happy to sell me one at the desk.

Being a good red blooded american I exercised my freedom of choice and promptly left the store and went across the street to Home Depot. Not only did I find a door that met my needs but they were offering 15% off. Not the lame "We will give you 11% credit off your next purchase at menards" but an honest to goodness 15% off of my purchase. I got $500+ off of my $3000 dollar door bring it in at $2500... Add the tax and it is $2700 What a Deal.

Thank you Menards... if you wouldn't have had that bogus policy I probably would have purchased something from you and got a far worse deal.

This isn't my first encounter with Menards. As a general rule of thumb I only shop there as a last resort. My original run in with there customer service department was when they refused to refund me for a $3.14 cent 2x4 after just making a $10,000 purchase of lumber. They said it had already been returned. How I don't know because I had the receipt in hand and this was the first time I had been there since making the purchase to return anything. And if you wish to file a complaint there is no web based complaint division or anything. You download a form and hand fill it in and mail it to Menards at WeReallyDon'tCare Street. Somewhere in the US.

I remodeled my house and spent thousands of dollars at home improvement stores and honestly you cannot beat the service of your local Lowes or Home Depot. You may pay a little more but you get people that are helpful and stand behind their product,

At the height of COVID19 Dec/-21 we purchased a RUVATI V6100 sink for the laundry room. Wife wanted quality steel & deep sink. E were assured 90 days for returns/exchanges no questions asked. We also received copy of return policy w invoice
Package was delivered to a wrong house down the street, when neighbors returned from holiday they dropped off the box end of December. We stored the box in a safe place while construction was under going. Under the circumstances connection was delayed by 2 months. Then we opened the v6100 box 2 1/2 months later to begin installation Opps discovered the sink had damaged borders & one side was curved. Being this was under mount the borders work not affect much however curved side is a show stopper.
Contacted Bernards customer service for a quick replacement. This it's when the excuses hidden term's began to show up. Basically the return policy was a farce null & void. According to Bernard defects must need reported with 3! Days of b receipt. This is never stated anywhere. Also the only refund available is to a Bernard store credit less shipping & restocking of 20%

THIS COMPANY IS AS USEFUL AS tits ON A BULL or the liberal DNC

They will & DESERVE TO GO OUT OF BUSINESS
Home Depot Lowe's and
Amazon will pulverize them

I will never but a single item from this horrible company they don't care about customer satisfaction or retaining customers

Got turned away, they require masks even if you got both covid shots. Lowes is better. Oh well bye

Went to Menards in Independence, Mo. This morning (05/02/2030) to buy 2 pieces of siding. Their website said they had 27 pieces in stock. Went to the desk and ordered the 2 pieces that I needed and then proceeded to the checkout line. Waited in line for a little bit and got my business done.
I went to my truck and drove into the lumber yard. Found where the siding is and find out there is none. I then had to find an employee to help me. Well, he tried but no luck after about 15 minutes.
So I had to drive back around to the front of the store go inside and get a refund. What a waste of my time!
The employee that tried to help me in the yard said that the Belton, Mo. Store had 19 pieces. Great! (This is the closest store to the Independence, Mo. Store. 18 miles away.) On the way to the next store I decided I should call to make sure they had the siding in stock. Yes they said. 19 pieces. I'm on my way.
Arrived at the Belton, Mo. Store, went in side and ordered my 2 pieces. They told me again that they did have it. Went and stood in line again to pay for my order.
Drove around the back to the yard and found the siding. Guess what! There was one piece and it was in bad shape. I'm starting to get upset. Tracked down another employee to help me. For 20 minutes he tried only to find out that 1 piece is all they had. Now I'm really upset.
Drove around to the front of the building to go inside and get a refund. They didn't believe they were out and wouldn't refund my money until it was confirmed. Another 15 minutes. Really!
Finally get my refund and leave very unhappy. I can't believe that Menards doesn't know what they have in their yard. Is it really that difficult to know your inventory? Maybe Menards should pay better attention to their inventory so their customers aren't getting the run around and wasting valuable time. By the time I got to the job site it has been 2 1/2 hours of my time wasted. Told my customer what I went through and had to show them the refund receipts to back my story. My customer is now unhappy. Great! Thank you for that Menards. I have the old siding off the house and I'm trying to figure out what to do.to get my customers house closed up. Go to Home Depot 2 buy 2 pieces of plywood for a temporary fix. Not sure what to do now. The other home improvement stores don't carry the siding that I need. This has been a very bad experience. It has costed me almost $300 and a whole day wasted. Maybe even a customer.
I asked for a gift card or something at the Belton Mo. Store to help make up for this hassle only to be told they can't do that. Menards lost a customer today. I will not shop at Menards anymore.

Menards has handle 2 problems for me after the manufacture's warranty had ran out.

Employees there verbally and physically attack customers...