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Menards

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Overview

Menards has a rating of 1.3 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Menards most frequently mention customer service, home depot, and store credit problems. Menards ranks 86th among Department Store sites.

  • Service
    136
  • Value
    125
  • Shipping
    83
  • Returns
    99
  • Quality
    110
Positive reviews (last 12 months): 5.3%
Positive
1
Neutral
0
Negative
18
View ratings trends
73
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How would you rate Menards?
Top Positive Review

“Great service, products and prices”

Charlie B.
2/8/23

I am used to shopping at Lowes or Home depot, both 15 minutes from my home. But now I drive 35 minutes to Menards. Why? How about being able to find a person when you need help? And that person generally knows the answer. Their wood is head and shoulders above the other two and is also cheaper. I recently needed a single 4x4 to finish up a decking project. Menards was a dollar cheaper, the post was better, and I got an 11% rebate on it. Did I actually save money driving an extra 20 minutes? No. But sooner or later it becomes the principle of the thing.

Date of experience: 2/6/23
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Top Critical Review

“Ray should be fired! He can't manage his list!”

Paul S.
7/23/24

I drove an hour to try to pick up an item listed on "Ray's List." The snotty employee snorted when she brought up the listing and basically said I shouldn't expect to find it in the store because it was listed over a year ago. Apparently there's no system remove items from the list once they've been sold. What a joke.

Date of experience: 7/23/24
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Reviews (345)

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Reviews that mention popular keywords

customer service (89) home depot (51) store credit (23) restocking fee (23)
Thumbnail of user terrir453
Michigan
1 review
0 helpful votes
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August 18th, 2024

I purchased Medalian Cabinets, and we had a total of 6 base cabinets 4 came damaged and one wall cabinet. We did get the replacements, and they came more damaged than the originals. The finish on most cabinets were horrible. They do not stand behind their products they sell. We have spent almost 10,000 on these cabinets that are supposed to be top of the line they are actually junk below is a picture of just one of the cabinets. When telling the salesperson about it she stated yes, we get a lot of complaints about them. I was so shocked they said that and even though they get a lot of complaints they still sell them and WILL NOT stand behind them. Then I went to return an item to get a store credit without a receipt they said they had to put it in the damage and could not return it for store credit without the receipt but can do it with one. So, I had to spend another 10 minutes to 15 minutes looking for the receipt found it and they gave me the money back. Which does not make sense with or without the receipt you still had to damage it out and I was just asking for a store credit without the receipt. What a joke.

Tip for consumers:
I would never buy cabinets from Menards and would like people to beware of their cabinets until they find another supplier or stand behind them.

Products used:
Cabinets and returned a faucet that was not used

Service
Value
Shipping
Returns
Quality

Date of experience: August 18, 2024

Thumbnail of user eldond17
Kansas
1 review
0 helpful votes
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March 14th, 2024

Seems they have a huge turnover of staff. A few are really great. Several confided they do not like the manager. Same here, have had interactions with him - absolutely do not care for his behavior, personality, approach. I have a small business. If he were my employee, he would be fired...nasty attitude, not friendly... Hope he gets transferred to some other store...

Products used:
Cabinets, bathroom products, kitchen remodel products.

Service
Value
Shipping
Returns
Quality

Date of experience: March 14, 2024

Thumbnail of user jeremyf257
Minnesota
1 review
16 helpful votes
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May 16th, 2021

Obviously a leftist drone is in charge of making decisions about things such as the mask mandate and have trained their brown shirts well to refuse service to those of us who understand that masks do nothing for stopping virus transmission. Menards is in the business to not making money but rather virtue signal that they are woke.
Go to hell you pos company

Date of experience: May 16, 2021

Thumbnail of user tracyt482
Indiana
1 review
3 helpful votes
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June 27th, 2021

I only give a star to be able to make the review. Buyer Beware! Of Lawnmower buying.
Bought a lawnmower 2 weeks ago today, finally got it out to use today and the string will not pull back. Menards will not take it back with it in original box and receipt! So we now own a $300+ dollar brand new piece of junk.

Tip for consumers:
I should of went some places else who honors their word on returns. It's obviously a manufacturing defect, never used before try to pull string to start it and it won't move, it's broke!

Products used:
Lawnmower

Date of experience: June 27, 2021

Thumbnail of user brookef97
Ohio
1 review
2 helpful votes
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May 3rd, 2021

Don't be fooled by their advertising of "saving big money". The rebate they offer can only be used on menards china made CRAP! Their checkout process is awkward and their prices are ridiculous. Do yourself a favor and shop elsewhere. On the occasion that I did go there for a menards exclusive item, I didn't have a mask. Several employees smiled and ignored the fact, but there's always one moron in every crowd on a "power" kick who thinks she owns the store. She cost Menards 300.00 that day and thousands in the long term. I'll never shop there again. Exclusive items or not

Date of experience: May 3, 2021

Thumbnail of user davida2777
Minnesota
1 review
1 helpful vote
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April 3rd, 2021

Never buy anything at Menards that you may need assistance with loading. If you do their workers are sure to make themselves scarce. And their store managers a lot to be desired in trying to assist.

Another words, dont shop there.

Date of experience: April 3, 2021

Thumbnail of user kimr453
Minnesota
1 review
8 helpful votes
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May 29th, 2020

Tired of the bad service, expensive products that don't last, the "rebates" you can only use in their store, and their ridiculous policies. I started shopping at Home Depot and like it so much better. I won't be back to Menards.

Date of experience: May 29, 2020

Thumbnail of user davide1858
Illinois
1 review
2 helpful votes
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January 3rd, 2022
Verified purchase

Bought a bunch of Christmas stuff online. Got it delivered today and the packaging was so badly done that everything was broken. Seriously considering giving up there credit card and going to lowes and home depot. If i could give a negitive five stars i would

Tip for consumers:
go to home depot or lowes.

Products used:
nothing everything was broken

Service
Value
Shipping
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Quality

Date of experience: January 3, 2022

Thumbnail of user merrillr11
Ohio
4 reviews
9 helpful votes
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February 26th, 2022

Frustrating and confused. That's about the only way to explain this Menards store anymore. Before the pandemic hit this store had experienced and informed employees that knew where every item was at in their section and if you needed advice they would gladly help out with useful information but it seems like all those workers were let go and replaced with inexperienced people that don't have a clue about anything in the store. I would imagine it was done to save them money because keeping long term experienced and knowledgeable employees costs money. I go in and ask where I can find a certain item I'm thinking will work for a specific project I'm working on and the employees haven't a clue what I'm talking about and have no interest in helping. It's a shame that Menards would ruin something good just to save a few dollars.

Tip for consumers:
Do your research first and know exactly what you're looking for

Products used:
Plywood, nuts and bolts, insulation, precut wood panels, paint, etc.

Service
Value
Returns
Quality

Date of experience: February 26, 2022

Thumbnail of user menardss
Minnesota
1 review
4 helpful votes
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July 9th, 2019

Can I give this location and organization a minus 500? Worst run ship in the lumber industry. Lazy store and corporate management, poorly organized and do not care about their customers, only their money. Didn't think I would every write a review like this, but when this company failed me, they failed immensely and did nothing to rectify. They owe me thousands of dollars for materials not delivered and think they are somehow justified in blaming me for LOSING my order!? Terrible systems and customer service is a complete train wreck.

Date of experience: July 9, 2019

Thumbnail of user radonnal1
Ohio
1 review
21 helpful votes
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June 28th, 2020

The $400 craftsman lawn mower I purchased threw a rod on the second use. They refused to return it before my taking it to their specific repair shop. The engine block has a giant hole in it. It's not going to work, period. I'm not impressed with this policy or level of service. I will not be shopping at Menards again. Home Depot and Lowe's are much more accommodating, helpful, and understanding of the quality of their products.

Date of experience: June 28, 2020

Thumbnail of user chrisk2115
Ohio
1 review
2 helpful votes
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June 16th, 2023

I was in the Loveland Menards tonight trying to buy products for my Spa. There was only one cashier and two managers standing and laughing about the long line. After 10 minutes of waiting one manager opened a cash register while the line continued to grow and the other manager just stood there and continued to laugh. When I pointed out their lack of customer service he complained about having three call offs. I don't care about your staffing problem. Step up and do your job. This place is horrible for customer service. Do like me and vote with your feet by going to another store.

Date of experience: June 16, 2023

Thumbnail of user amyw631
Indiana
1 review
10 helpful votes
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May 23rd, 2020

I ordered almost $2000 worth of kitchen cabinets. The color was Mason Twilight. I asked several people if it was black, the picture was black. After waiting over 2 weeks to arrive in the store, 4 hours of driving back and forth to pick them up, we open the boxes to find brown cabinets!
We immediately call, we are told we can return them less a 25% restocking fee. That's almost $500 because of their false advertisement. No where during the purchase was this restocking fee mentioned. Just bad, disappointing customer service... now we have to find a way to fix the problem and put our kitchen back together!

Date of experience: May 23, 2020

Thumbnail of user danb1743
Kansas
1 review
1 helpful vote
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September 3rd, 2023

Menards cheats people out of money they have coming. They will ask their vendors to do work for them and then refuse to pay. They will say you did not spend enough time on the job even though they approve a bid. They continually hide behind many different disclaimers to cheat people such as their third party administrator for their supposed 11% rebate. Whatever you do don't do any work for them. Also do not buy anything from them. Vote with your dollar and run them out if business. They should be ashamed of how they do business but they do not care.

Service
Value
Shipping
Returns
Quality

Date of experience: September 3, 2023

Thumbnail of user roberte2501
Michigan
1 review
1 helpful vote
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March 10th, 2024

Don't order anything from this store you will get stuck with garbage and no phone to call only emails and nobody will solve the problem

Products used:
Vanity cabinet

Service
Value
Shipping
Returns
Quality

Date of experience: March 10, 2024

Thumbnail of user kirat14
Minnesota
1 review
4 helpful votes
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January 29th, 2021

My boyfriend, who is handicapped, was refused service at a register and told to go to registers at the other end of the store because he looked like he was walking just fine. Insensitive, ignorant, clueless cashier needs to be trained in customer service among other things.

Products used:
Safe guard pads

Service
Value

Date of experience: January 29, 2021

Thumbnail of user jaym978
Wisconsin
1 review
1 helpful vote
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March 13th, 2022

Purchased a Men's rugged wear jacket that looked warm and like it would stand up to my work conditions as an HVAC tech. Found out that the zipper is poorly installed and gets stuck in the same spot and separates almost every time. Went back to store but they wouldn't do anything because I used their rebate slip to pay and had no receipt. I did look at the other jackets on the floor to see if they had a similar problem. ALL DID. All sizes and both colors of this jacket had the same issue. Too much fabric sewn together in one spot cause the zipper to stick. Not a good product if your trying to keep warm since the zipper won't stay closed. Also, if you buy anything at this store either save your receipt or if you purchase with rebate slip, put a dollar on a credit card or they won't track the purchase

Service
Value
Returns
Quality

Date of experience: March 13, 2022

Thumbnail of user amym2505
Minnesota
1 review
0 helpful votes
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March 9th, 2022

I bought some insulation that had a $4.00 rebate, now it has the rebate and 11 % off. I tried to get my 11 % back but they won't give it to me because it's been more than 2 weeks. Now I have to load up all my insulation in my truck and trailer and return it and buy it again. How stupid is that! Makes me not want to shop at Menards anymore.

Date of experience: March 9, 2022

Thumbnail of user keathm2
Texas
1 review
2 helpful votes
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July 14th, 2022
Verified purchase

I purchased and online item which came with 11% online rebate. That was part of the reason I ordered the item from Menards.com.
The rebate check was received within a few weeks as advertised.
However, the check is useless because it may only in store. The nearest store is 480 miles from my location. What good is advertised 11% off everything if it cannot be used.

So this is a bogus rebate, i. E., bait and switch.

Tip for consumers:
I purchased and online item which came with 11% online rebate. That was part of the reason I ordered the item from Menards.com
The rebate check was received within a few weeks as advertised.
However, the check is useless because it may only in store. The nearest store is 480 miles from my location.
They neglected to tell upfront that rebate can only be used IN-STORE
So this is a bogus rebate, i.e., bait and switch, unless you are local to a store.

Products used:
Orbit® 4,500 sq.ft. H2O-Six® Gear Drive
Lawn Sprinkler with Telescoping Tripod
Model Number: 56483

Service
Value
Shipping
Returns
Quality

Date of experience: July 14, 2022

Thumbnail of user rickn291
Kentucky
1 review
2 helpful votes
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April 15th, 2023

They advertise price after rebates, which you must jump through hoops and pay postage to send in and likely never get. I've mailed in 6-7 rebate forms and never received one. These people have no scruples, and you only encourage their greedy, unscrupulous ways by shopping there.

Date of experience: April 15, 2023

Thumbnail of user mariai849
Michigan
1 review
2 helpful votes
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December 14th, 2022

I usually don't write bad reviews unless is necessary to disclose inappropriate ways of doing business.

I placed an online order and I was not able to cancel it or pick it up. I've placed orders with home depot and after 15 days of no pick up the order gets cancelled and refund back to the original payment. Not the case here they cancel the order after 30 days turn it into a 90 day return, charge you a 25% restocking fee and if you don't go to the store to claim you in-store credit you will never see that money again.

Spoke to store manager and Corporate and they state they'd how they do business.

It's sad that businesses take advantage of their customers. Please read the term and conditions before you purchase. Unfortunately after reading Menards there is nothing stating store credits after 90 for online orders. So I was at a lost anyways.

Service
Value
Shipping
Returns
Quality

Date of experience: December 14, 2022

Thumbnail of user theod20
Illinois
1 review
26 helpful votes
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April 4th, 2020

I have never had a positive purchase from Menards. They are close to my home town is the only reason I shop there. Why is it ok to place open product back on the shelf? Every purchase is missing an essential piece or is deformed in some way. Lumber selection and grade is the worst, the garden center is all they have going for them. Why do we all put up with the sub standard service and quality of Menards.

Date of experience: April 4, 2020

Thumbnail of user sallyk148
South Dakota
1 review
0 helpful votes
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May 12th, 2021

When Lowes refused to accommodate us we went to Menards for our patio furniture online. We were pleasantly surprised with the product. It was delivered a day ahead of schedule. An employee actually called to make sure I knew it was a display.! Top service. Thankyou!

Date of experience: May 12, 2021

Thumbnail of user debbieu78
Washington
1 review
1 helpful vote
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December 2nd, 2023

I was looking to buy a recliner, they had one in their Black Friday ad. I asked the guy if they would load it and tie it down and he said yes. So when I went to have it loaded the guy used a forklift to put it in my truck. First mistake was he left the pallet under it.then I asked him if it needed tied down and he said no its good. Had he said it did I would have but he said it was ok. So less then 2 miles on the highway it blows out and breaks on the side of the road. I called them and they said too bad but not their problem. Horrible customer service and lies to you to make the sale.

Service
Value
Shipping
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Quality

Date of experience: December 2, 2023

Thumbnail of user stephena420
District of Columbia
1 review
8 helpful votes
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May 11th, 2020

Customer service takes forever and can only reply via email! No phone numbers to call or chat. In 2020, they often ship the wrong items or ship items that are damaged because of poor or non-existent packaging

Date of experience: May 11, 2020

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