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Ohio
1 review
1 helpful vote
Follow Randy W.
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I bought Larson storm doors from Menards. If you have a problem with instillation, do not bother trying to get help from the staff of Menards. They wanted nothing to do with me and made no attempt to help me with the instillation. It was my problem. They gave me a name of someone they had worked with and I called "the installer." He wanted an outrageous fee and would work me in in the "next few months."My business days with Menards is done. They were polite as they blew me off. Never again.

Date of experience: February 12, 2022
Kansas
1 review
21 helpful votes
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During first round of covid Menards didn't allow children in stores. Second round security guards physically threatened us for entering store without mask. Menards believes and obeys Gov. Kelly who is pro-choice for abortions even partial birth abortions at full term! Gov. Kelly has No authority to pass or establish any law without going through proper channels! Menards is disrespectful to our Military!

Date of experience: July 6, 2020
Michigan
1 review
20 helpful votes
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Rude Employees
May 27, 2020

We don't shop here often, as we don't like the checkout process and have had rather rude cashiers the few times we've been. However, we needed a few things this week, & Home Depot had already closed. We found what we needed, got in line and as usual, had a snarky cashier with no concern for human kindness. Things are tough for everyone right now. I genuinely don't understand the need to take your frustrations out on every customer. This was the Auburn Hills, Michigan location.

Date of experience: May 27, 2020
California
1 review
9 helpful votes
Follow Tim D.
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Better hope that you don't have any issues with your online Menards order because you will never be able to talk to a person about it. There customer service line just refers you to more online documents or the email help service which never responds to you. I had a very simple request request that only required a brief email from them to allow me to pick-up a delivery at a shipping terminal instead of waiting 2 days to have it delivered to my house and they couldn't manage to help me out. Others have already posted about the 11% rebate which turns out to be store credit after a convoluted process of printing and snail mailing. First and last time I use these guys.

Date of experience: January 29, 2020
Indiana
1 review
2 helpful votes
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Covid-19 policy
May 5, 2020

I shopped at two building supply stores yesterday. Lowes and Menards. Lowes does not require masks for customers but apparently they do for their employees. I was glad to see the employee policy although many employees did not have their nose covered and a number were wearing their masks around their necks. On the other hand Menards limits the number of customers entering the building and requires customers as well as employees to wear masks. I will be shopping at exclusively for the foreseeable future.

Date of experience: May 5, 2020
Illinois
1 review
5 helpful votes
Follow Frank L.
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Waste of time to get what was quoted you by phone or items on the shelf as where found. Prices ring up higher at the register, when you ask costumer service for satisfaction all you get is excuses, then when ask to speak to the manager no one shows up. Guess Menards shows me that my money would better be spent elsewhere. From now on that's what I will do and encourage everyone else I know to do.

Date of experience: July 31, 2019
Missouri
1 review
2 helpful votes
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The way my 70 ye old mother with a health condition was treated and talked to by Menards employees for not wearing a mask due to her disability was abhorrent. Shame on Menards. People with disabilities beware.

Date of experience: May 6, 2021
Washington
1 review
0 helpful votes
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House plans
March 29, 2023

I have purchased house plans and been told that After purchasing they will send plans to their estimators company for material list which was a lie
Now they telling me to pay $299.00 for it
What a scam! I was stupid to deal with Menards. I could get plans elsewhere for the price of Menards with materials list
Don't deal with Menards
Home Depot is got 11 % also and you don't have to purchase for your rebate

Date of experience: March 29, 2023
Illinois
1 review
3 helpful votes
Follow Josh H.
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As a longtime contractor who has used Menards product for a lot of home repairs at my personal home and at customer home I'm disappointed in their mask mandate! First of all, if you care about your employees and customers health so much why are you charging $1 for a mask that actually cost you 15cents? Or is this a way to make any extra money you can?! And why can I walk around without a mask but as soon as I go to purchase something without a mask I'm refused? So stupid! Their mask mandate is pointless and borders on insanity to think that's it's effective. Will not shop there until they change this policy.

Date of experience: March 28, 2021
Wisconsin
1 review
23 helpful votes
Follow MICHAEL T.
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Menards WAS a favorite store to go to when I went to either Appleton or Oshkosh. Now Menards is keeping the mask requirements despite the mandate being dropped statewide.
Menards is being motivated politically to force shoppers to continue wearing them. Today was my very last visit to menards. I will never again shop there regardless of what they decide later.
They can go to hell!

Date of experience: April 19, 2021

Overview

Menards has a rating of 1.2 stars from 337 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Menards most frequently mention customer service, home depot and store credit. Menards ranks 87th among Department Store sites.

service
142
value
130
shipping
84
returns
102
quality
114
+73