Menards

I drove an hour to try to pick up an item listed on "Ray's List." The snotty employee snorted when she brought up the listing and basically said I shouldn't expect to find it in the store because it was listed over a year ago. Apparently there's no system remove items from the list once they've been sold. What a joke.

I am appalled by the disgraceful level of incompetence and sheer disregard for customers exhibited by Menards and their customer service team, particularly Laura S. Here's my story:

I placed an order on a Sunday and canceled it within minutes. That should have been the end of it, right? Wrong. Despite my prompt cancellation, the customer service team failed to cancel the order in time, allowing the item to ship to the local store—and then they had the audacity to charge me a 25% restocking fee for their own failure.

When I contacted their online customer service team to address this absurd charge, the nightmare began. It took them a full 24 hours to respond to every single message, dragging the process out unnecessarily. To make matters worse, Laura S. Blatantly lied about contacting the local store manager, claiming he had said I agreed to the restocking fees (an outright fabrication). She refused to offer any assistance or explanations, showing zero care or urgency in resolving my issue.

In sheer frustration, I called the local store manager myself, and guess what? He refunded my order without issue in less than 10 minutes. This quick resolution exposed Laura S.'s behavior for what it was: deliberate negligence and a complete lack of pride in her job. Not only did she lie about her efforts, but she also inflicted unnecessary back-and-forth, wasting my time and causing me undue stress.

The contrast between the local store manager's professionalism and the abysmal handling by Menards' online customer service is staggering. Menards' management should be ashamed. Their customer service team is an abusive, disorganized disaster, creating hurdles for customers rather than solving problems. It's clear they prioritize making a quick buck over maintaining even a shred of integrity or care for their patrons.

If this is how Menards chooses to treat its customers, then I strongly urge others to think twice before shopping here. The lack of accountability and basic decency is staggering, and unless they make drastic changes to their customer service practices, I will never be giving them my business again.

If I could give them a rating less than one star I would. Used to be a fairly good place to shop but has turned into a greedy corporation. If my last name was Menard I would change it and go into the govt. Witness protection program. I got stung buying vinyl flooring from the CFL corp. which is just Chinese garbage, don't believe "made in USA" on products anymore.

This has to be the worse place to shop for customer service and their ridiculous rebate policy. I was told by a manager at Menards if I was within a few weeks of the rebate period I would get a rebate on $1900 of tile! Nope refused it. I paid cash for the tile and had a previous rebate for $192.00. Well when I returned a few boxes they would not give me cash back but only a store credit! I had my receipt this is ridiculous! I told them besides using that store credit I was never using them again! Go Home Depot and Lowe's you have far better customer service. We have done 30 houses and four farms Menards lost a good customer! CUSTOMERS BE WARE!

They need to stop posting final price after rebate when you get no money back after the "rebate"
Menard's advertises products with a before and after price with the rebates. After looking at the fine print you save no money and the final price is a lie. You get no money back after the rebate, but instead get store credit.

If you decide to work outside yard the receiving manager is rude and likes to stare and treat everyone like little kids and I seen lots of people quit because of this manger and I think he should be fired and I would not work at the Wyoming Menards

The first shipment of bags of mulch had termites in them so I had them bring me new bags of mulch and these are also infested with termites!

Cannot believe the $#*!s at Capital One that administer the Menards Big Card they are Crooks on an $18.02 bill that was paid less than 24 hours late incurred a $17 late fee that is horse$#*!.
After over 20 years of being a big card member and spending tens of thousands of dollars at Menards I have now canceled my big card account and shredded it and will never ever deal with Capital One in any way shape or form ever again in my life.
I may still use Menards but it will no longer be my first choice.

Menards facts. They put returns that are used back in stock. If their rebates fail, they tell you to contact the office and they tell you to mail them back. This company passed the buck all the time. Menards sucks. No stars for you! You got 1 star cause I was forced too. Menards sucks. No nice way to put it.

I went in there as a single woman and asked for assistance and had to wait 20 minutes before anyone could come and help me and then I asked him to help me cut these metals for my carpet and they said no. The customer service says we sell your projects we don't do your projects. I considered that very rude

Rip off store. Unsafe aisles, rarely sales help available, junk quality items, inane jingle music blasting constantly, rude management, refunds nearly impossible to get, misleading sale posters. You name it, if it's unethical, rude, or your basic rip off scheme, they engage in it. I've lived here since before this store was built and had more bad experiences than good ones. Their plants are always half dead during the growing season, their tools are over priced and poor quality, and their food items are often outdated and just gross. They sell milk and dairy but do not keep their coolers at the correct temperature. So following safety guidelines is obviously not a priority for them. If you choose to shop there, be careful about EVERYTHING you pick up. You DO NOT want to go through their exchange/refund hassle.

Menards is usually my go to store, but I have been in line for 20 minutes to check out with two flower pots. If they don't improve staffing, and get more cashiers in the garden somewhere, the busiest place all summer, it is not worth my time to shop here anymore.

I bought an item $2500, online from Menards. The item after 36 days was never delivered, sat in a warehouse. Could not contact anyone at Menards on this, and they refuse to give me full refund. Spent hours and hours on my own trying to resolve. Has been a nightmare. Do not order from Menards.com. This overall rating says it all - do your homework and avoid.

Was visiting relatives in Missouri and bought a 2 pack of led ceiling lights for our home in South Carolina. (Nearest Menards to us is 11 hours).
Got home and went to install them and 1 was broken.
Called Menards and was told I would have to pay shipping both ways to return an Item that was broken when purchased.
Checked their satisfaction rating and they have a 1 star rating, big surprise there.
Won't ever buy from them again.

I only asked for HALF the delivery fee back! No- $20 and too bad...
I bought 2 pieces of furniture. I made sure they knew exactly where it needed to go before purchasing. $170 for delivery. They brought the first "lighter" item in, the second "heavier " piece of furniture never even came off the truck.
The delivery guys said no way. $20 dollar refund? They agreed to a service, complete half of the service, but will only refund $20. I Would have not purchased if they didn't tell me "we will deliver it ".
Now I have to pay another delivery for the furniture with a company that will stand by their agreement. You are just a name on a mailing list to them.
This was a personal purchase but be sure, I could have gotten whatever I wanted if I went to my Contractor Rep.
I already cut my Contractor Card in half.
The everyday customer is what keeps the company going.

Bought a washer at Menards with a 5 year protection plan. Allstate apparently pawned this warranty off to some no name company called Amynta afterwards. They sent a tech out a few times and never fixed it. Now they're saying it exceeded their limit and they're no longer liable. I'm upset with Allstate for not sticking to their agreement. I have to buy a new washer (and dryer so they match) even though I have a warranty. Menards really needs to look into what companies they go through.

If you're shipped the wrong items, you email them and they ask for pics if the products. Did that. Then they say it was a store that fulfilled my order so they're going to forward my email to them. That was 15 days ago. I've opened a new case but haven't heard back from them on that either. This is no customer service whatsoever.

Do not order anything on menards.com
Ordered a bathroom sink and it was the ugliest and extremely poor quality product. Could not send it back, had to return to the store and got charged 25% restocking fee. Nowhere in my order it said "special order" or that I will get charged 73.00 to look at their awful product.

South Lansing, MI. The fat blond's watch runs fast so get there early and I guess plan ahead for the toilet handle to break because if not, when you get there at 7:58 she'll be rushing to lock the door as you're two steps from it. I could have been in and out before 8:00 really happened. Add this to slow lines at regular hours, skeleton crew cashiers (4-5 people behind the counter/standing at the exit talking...), disinterested and unqualified floor staff. I go here because it is the closest and I shop twice a week, not anymore. $#*! Menards. Lowes and Home Depot will be getting my business from now on.

Ordered a snow blower on line that never delivered, am now being charged with a restocking fee and delivery costs. Trying to get the situation resolved is impossible. Poor customer service just keep getting sent from one customer service rep to another. Very Frustrating Shop Amazon.

Received something damaged in shipping. No customer service telephone number. Email and it takes days to respond. Then they says things like you should not have tried that. We can't refund now since you opened damaged item. Four days later

I am used to shopping at Lowes or Home depot, both 15 minutes from my home. But now I drive 35 minutes to Menards. Why? How about being able to find a person when you need help? And that person generally knows the answer. Their wood is head and shoulders above the other two and is also cheaper. I recently needed a single 4x4 to finish up a decking project. Menards was a dollar cheaper, the post was better, and I got an 11% rebate on it. Did I actually save money driving an extra 20 minutes? No. But sooner or later it becomes the principle of the thing.

Menards in Forsythe Illinois has a large sign as you enter the front doors. "You are expected to wear a mask". If you don't have one we will sell you not for 89 cents. 100% of the employees and customers were wearing one and I was very comfortable shopping there. I appreciate their commitment to shoppers' safety.