While there are many personal ads on this site, buyer beware. If you have any financial dispute with the company, they will never answer the phone. They will never refund your money.
Do not, under ANY circumstance, use their payment system. But really - if a site is trying to rip you off - do you want to use them at all?
I've been using this site as a buyer since 2001 and I've never had a bad experience, but mostly because I only buy from sellers with a good reputation. Their shipping deals are better now that they've partnered with DHL. Judging by the reviews here, I probably wouldn't use it as a seller. They're an international company that should provide great service for both buyers and sellers.
I'm giving it 3 stars. I'm not sure why the main site displays only 1 star.
I ordered $800 worth of simple products (mattress, sheets, pillow cases, etc).
They charged my card, suddenly terminated my account, and left no way to contact them.
Emails were returned undeliverable from thier own website contact system! No one answers the phone, I even called thier headquarters in Argentina. No answer ever. No way to contact them. Only form/template replies with no explanation or addressing and issues. They deserve ZERO business.
Do not use.
I really am disappointed in Mercado. The worst thing is they are so inconsistent. I order one thing it gets here in 2 days and others 6-10 days. I have been told all kinds of reasons why my package takes so long and they blame it on the delivery service. Some work weekends some don't so! Why do you do business with those who do NOT work weekends? I want to help business in Mexico but Amazon beats the hell out of them.
The website says my order was canceled. They insist it is not and the product is sitting in some warehouse in Miami. I'm in a foreign country with a new job, and no way to get my delivery because I can't change the delivery address and they won't refund my money because no delivery attempt has been made. It's a catch 22 and they know it. Do not do business with this company. You've had fair warning.
Mercado Libre have create policies that let the seller do scams and instead to try to help the buyer, they looked for a way for don't take any responsibility in the problem. They could start to force the seller to use paypal methods or other systems for safe guard the buyers, but they prefer to say that is not there business
I've had 2 good experiences and 1 nightmare. Even in the good experiences, there are weird quirks, like receiving the shipment, and then getting an email a week later saying it had been delayed but was in transit. In the bad experience, the vender emailed and said he no longer had the product I ordered. I then asked to cancel the order, and asked for a refund. The vender then demanded that I specify in writing the reasons why I wanted to cancel the order. I did so, and then he said I had to contact another party and repeat the request. However, I was given no contact information was for the third party I was supposed to contact. We went round and round for about a week, and I still have not received the credit/refund. AND, as far as I can see on the website, there is no way to rate a vender/merchant or read others' experience, so you're pretty much flying blind when you order.
I made a purchase. I paid at OXXO. Within minutes the transaction was cancelled. No opportunity for a refund exists. Mercadolibre Is a criminal organization.
The sellers on Mercado Libre are Fraud. I purchased a product from a seller on Mercado Libre and made an online payment transfer. Then I gave the payment transfer receipt to the seller. But he kept on denying that payment is done. My bank people even talked the people from his bank. They told that the payment has been credited to seller's account. Still no help. I complained to Mercado Libre. But they are useless people. They just send you e-mails. They don't help at all. There is no consumer protection at all on this website. Please stay away from this website. There are many other better options out there. Don't get cheated and waste your money here.
Mercado Livre is a market for thieves. It don't respects the author's rights and anyone can steal a commercial digital product from a website and start to sell on Mercado Livre. Mercado Livre will not verify any documents which allows to the seller to sell copyrighted products. Mercado Livre has restricted the market visibility in Google for one country and real authors will not find never their products.
With a simple search you can find 225 scripts from CodeCanyon
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151 themes from ThemeForest
https://lista.mercadolivre.com.br/themeforest#D[A:themeforest]
Mercado Livre never verifies if the sellers have or no permissions to sell.
Shame Mercado Livre.
Overview
Mercado Libre MX has a rating of 1.5 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Mercado Libre MX ranks 781st among Home Decor sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members