Mercari

Why oh why when I put in a SPECIFIC size or color in the search bar, does it show me everything under the sun that has NOTHING to do with what I asked for? Such a waste of time and effort to click on each one to find it is NOT the right size. And when I put I in the color "cream", I get every color there is? I don't bother with this site any longer. Prices are unrealistic for used items and shipping is prohibitive to the cost of the item. I can do better with Marketplace or even thrift stores!

My recent transaction has been especially exasperating because I needed fast shipping. I was assured by the seller's profile that she is a QUICK and RELIABLE shipper, but was forced to discover that she is totally UNRESPONSIVE and that Mercari refuses to provide a refund so that I can purchase the item elsewhere. The FTC needs to crack down on this business for its false advertising and refusal to provide refunds for goods not received.

Shop elsewhere. They say they stand behind the merchandise... they don't. My items arrived with 3 of the 4 banana boats shattered. The only way I could get my refund ($25) was to pay RETURN SHIPPING OF 25,-50 FOR 1 undamaged Banana boat.
No way on the app to indicate damaged goods
No phone number
No email address
Paypal had to intervene, however, they don't charge the seller for return. I am now the prous owner of the most expensive vintage Banana Boat on the face of the earth.

I sold on Mercari. I made 186.00. I had this in my account and got a hundred reasons why they couldn't deposit my money in my bank account. Later because I couldn't get my money in my bank, I decided to let my girlfriend spend that 186.00. Mercari didn't take the money out of my existing account, they took it out of my bank accout that they could not manage to put money in. They cost me my rent and I had to kill myself to make that money back in time. I will NEVER use Mercari again. I suggest that you do that same. This company does not care about you..

They were subcontracted by Bestii. Xyz for a purchase. They charged me for the purchase, then discovered they didn't have the item, then issued me a refund but still charged me for shipping! NEVER AGAIN!

They give sellers false fie star reviews- I spent way too much on a designer sweat shirt that arrived with stains and holes, USPS put the package in the wrong locker / gave me the wrong key that means I lost a day right there also out of town that day so now I have lost 48 hours- I said something to the seller in time they acknowledged there may be an issue and then Mercari rated the seller and released the funds and gave the seller a 5 star rating. Don't shop here clearly sell here if your a shady seller

They steal funds and close accounts before items are shipped. Beware.
Call the US government branch overseeing online websites for fraud and file an online complaint to get them banned.

The marketplace says "Recieve your item as described or your money back"
Ordered a lens. I scanned down to see the condition and the model number and placed the order. I later realized that the photos and the model number did not add up. I reported the error and asked them to cancel before it shipped. I recieved a reply that they couldnt do that. It did not ship within three days. Again i asked for a cancellation. In a few days i recieved a reply that it was too late, it had already shipped. Again i asked for a refund. All in all, i asked for a cancellation, refund over four times.The last time i recieved a reply that it was too late to refund, i should have let them know sooner. Now they are not replying at all.

Like all other review said, it allows dishonest seller doing business. The seller "sellersue" charge extra shipping cost to make profit and also sent wrong item which I could not tell when I first received it. The seller "sellersue" also blocked buyer after buyer rates for her. I gave her 5 star when I thought she sent the right thing, but now I find out she didn't. I was trying to contact her and then I notice I was blocked. The most important thing is there is no CUSTOMER SERVICE at all!

Mercari has poor customer service I give them a below zero they only care about profit huge fees poor service
Quick to rush to judgment fast threatening and punish a seller
Trying calling them for help have a phone number but nobody there will answer
Mercari gets a poor rating because they are a poor company

I am trying to get help from Mercari that I was scammed out of. Buyer asked to have it shipped out today or they would not buy it. I packaged it up and rushed it to Fedex. As soon I marked it shipped the buyer cancelled the order. Once the shipping wheels are in motion it is difficult to stop delivery. The thieves know this and take advantage of eager sellers that want to accommodate a buyer. Mercari is impossible to get hold of via telephone but they did respond to my email. They apologized and offered me a 5% discount on my next purchase. Thanks but no thanks... They really don't care that I had a laptop basically stolen from me. BEWARE OF PEOPLE ASKING FOR SAME DAY SHIPPING!

I purchased used ski boots, I received them, they looked exactly like in the photos BUT they had a nasty musty basement smell. I tried lysol and airing them out but it didn't help. I contacted Mercari and basically was told they can not confirm a smell from photos so they denied my return request. I offered to send the boots to them to smell. I asked for my complaint to be escalated instead I received and email saying the higher ups would just tell me the same thing and then an email saying my case was closed. I also went to write an honest review, within the 24 hours i had left to write it, only to find out once Mercari denied my return they automatically gave the seller a good review. This is deceiving to the buyers who are going off sellers reviews. Which i did read before buying. I did reach out to the seller directly but have gotten no response. So basically i'm out the money spent and will have to purchase another pair of boots. I think Mercari needs a class action lawsuit to change their policies and stop leaving false positive reviews for their sellers.

It's almost impossible to contact Mercari the telephone number online you find goes to consumer affairs. I was trying to delete my account could not delete the account I was only able to delete app from my phone. I have purchased several thing from their site that was not authentic. I was going to sell items but I WILL NOT mislead anyone to purchase none authentic items. The weird thing is if you list an item stating it's a Replica or Dupe in the attempt to be honest with the buyers they remove your listing. I will not ripoff someone, I am will to argue that 80% of their listing are with fake items because of what I have purchase believing they were authentic.

Buyers and Sellers BEWARE!

Mecari closed my account held my 84.75 that was, already processed st 1:15pm 12/30/19 an reversed it back at 9:35pm on 12/30/19 after I gave them a piece of my mind. Trying to say I had a previous account. This was the only account I had with them. They committed fraud back reversing a balance bank transfer that was already processed an I have screen shot to proof it. Scammers an thevies. I will getting my lawyer involved. Tired of lying companies that target hard working people

This company is "lost in space". Ordered Dallas Cowboys talking bottle opener and package was CRUSHED upon receipt. Immediately filed claim on message center with seller and received no response. Searched mercari web site and there were no forms to request a refund just articles on how to do so. When I finally did receive a response from mercari they stated that the 3 day grace window was closed for reviews, that they "AUTO-RATED" the seller on my behalf with a positive review so that the seller could be paid and that the transaction was CLOSED TO FURTHER REVIEW. I finally received a little satisfaction after filing Fraud and perjury charges against Mercari and the seller with 1. The BBB, 2. My bank and credit card company, 3. PayPal, 4. TX. Attorney General's Office, 5. PayPal's bank (Synchrony), 6. CA. Attorney General's Office and finally 7. Bureau of Consumer Protection of the Federal Trade Commission (FTC).

I guess wow is all I can say. It's one thing that they kept nickeling and diming and then now have added a processing fee in addition to increasing their shipping and then taking a cut of it... but what absolutely disgusted me is I shipped an item to a buyer and the post office damaged it. It was Mercari's shipping label that I bought from them so they canceled the order but did not refund me or give me any payment then put in the claim and kept the money! That's right Mercari kept the money from a damaged item so I'm out the cost of the item, The sale proceeds and because you're using their shipping label they got paid for your sale!