Mercari

I sold an item, it was damaged in shipping. Mercari granted a return.The item was never sent back and I received no money. Mercari said it was their policy not to send labels for returns.The customer was willing to return it, Mercari would not budge.It was expensive and could have been repaired.The customer saved over $100 by complaining and I lost out

Tried to buy something. Required card verification. Did it on 2 cards. They posted micro transactions to both cards. And then denied payment from both cards. Paypal also denied. So basically they just charged me about $8.00 to validate payments, and then refused to let me buy something from the site. But have pocketed those charges and not credited them back. An absolutely nightmare of a site.

Mercari gives you no help zero, nada. They take the sellers money and will back the buyer who can easily scam you out of your item
I give them a triple zero rating. No help they have poor response no contact number
They are a total money grabbing company that will turn against you if you have a problem
Mercari totally sucks

I recently sold a camera lens that was only used for testing. I 100% accurately described the item and yet the buyer decided on day 3 which is the last day they have that they wanted to do a return for whatever reasons they specified. Mercari chooses not to tell you the reason that buyers give for returns or allow you to fight it. They state that they will decide within 3 days as to whether or not the return reason is valid. In this case they took 18 days but not only that they allow the buyer 9 days to ship it back while only allowing 3 for newly purchased listings to be mailed out. I have no doubt that this buyer purchased the lense, realized it didn't fit and gave some bogus reason as to why she needed to return. Now I've been out $250 that I would have had a month ago because of both this buyer and Mercari. Insanely frustrating

Purchased item was not as described... item described as "good", however, it contained broken and discolored pieces which were not visible in the photo (on purpose?). You have 3 days to provide a review (who knew?) or Mercari writes a good review. When asking to revise the review Mercari REFUSES. Buyer beware! POC company. Zero stars if available.

Mercari tells me not to rate the seller who lied about the phone which was was locked and the seller stated it was unlocked. If I rated the seller, Mercari told me I would not receive a refund so I am rating Mercari. I returned the item but did not receive a refund so the battle goes to the credit card company. Mercari is really a terrible website. I have over 17 years of experience selling on eBay and Mercari is the worst site to try to sell or buy an item.

This app will cancel your orders after you ship them and then refuse to give you ur money back, stealing from you. This happened on multiple occasions, and customer service is horrible. You're much better off selling things yourself than using this horrible awful app. If I could rate it a zero I would. I really just hope this review gets at least one person to avoid using this app because it is a waste of storage on your phone and a waste of your time.