Mercari

I purchase from here. The product was not as they said it was. Mine didn't even work. Seller said he will send me new one never came. They don't have a phone number. When you massage them they can't do nothing about people scamming you. Not a good place.

Beware of buying from this site as returning an item will be impossible. I bought a backgammon set, when arrived I noticed that there was a large mark on one outer side and the actual inside field was peeling. When asked for a return they asked so many irrelevant questions and images that was evident that they did not want to approve the return.
For example they asked for the images of the box that arrived which had nothing to do with the condition of the game box, or images of places that had no damage.
They never addressed the fact that the images sent showed existing damage when they declined a measly $40.00 game set.
Will NEVER buy from this site regardless of the price.

I've made countless sales, and not 1 issue.
I get paid, and buyers have 3 days to dispute anything after delivery.
As a buyer I have come across a very big issue having sellers ship Items. They are supposed to have 3 days to ship it. If they don't a buyer is to get the option of canceling the order. However, sellers mark. Items shipped (when they haven't), at which point Mercari gives 7 days from the sell date for the item to arrive, before issuing a refund. I currently have been waiting 8 days, a couple days ago I contacted them and they told me to wait until today, at which point, if it's not arrived or started tracking they would cancel. I contacted them and a different rep told me to wait until tomorrow. They keep putting me off because they "take the seller at their word" they shipped it. What about my $ and my value? Extending the date when for no reason?
First 3 photos from first correspondence. Following are from today.

I sold an authentic David Yurman bracelet on Mercari (I purchased it from a David Yurman store). I no longer have the receipt, but the pictures clearly show the DY stamp. I sold it to a woman who claimed it was fake. She said in her comment before buying that she was going to take a chance that it fit. She didn't ask for measurements. So, she claims it was fake, returns it and gets her money refunded. I spent over 4 hours on emails to Mercari, sending more pictures. They took her word for it that it was fake. I kept asking why they took her word and not mine. I do not understand how you believe one person over the other. My selling history with them is flawless. Seller beware. This company doesn't care at all about the seller. They talk in circles and give you no assistance at all.

This app promotes fraud. I found a listing for Bose headphones that cost $400 brand new. Someone posted it for $159 on the app sealed. The box looked like a counterfeit and the price didnt make sense for a brand new headphones worth almost 3 times more. So I started questioning the person about the headphones. Why they were selling at the price and if something was wrong. As I was asking more questions I got a message saying the person blocked me. When I went on their page this person had been selling over 20 items that all looked fake and didnt make sense at the price. Like brand new beats for $50. I tried to contact Mercari about the person but they had no report button and they dont have a customer service number. This app promotes fraud and unsuspecting customers are probably buying a lot of counterfeit items.

Terrible customer service! Lots of Fake/scammers selling non existent items! Bought a item form a seller that never had the item… tried to get a refund. Even sent it back. But scammer provided a wrong address… so now the return item is being sent back to me again. Complaint many times to customer service and still not resolved… almost 2 weeks now… and was notified they will "REVIEW " the situation again! AVOID AND DO NOT USE!

I purchased an $18 item that is obviously fake. I was away when it was received and you only have three days to do something before you automatically forfeit your rights, which is ridiculously short. If it's fake, they want you to get it authenticated. WTF. It's an $18 item and I showed them pictures between my authentic ones and the fake ones. They still wanted me to get a statement in writing saying they are fake. It's an $18 item... this is a waste of my time. Go buy on eBay or elsewhere where they provide more support to buyers. Mercari assumes you are guilty until you prove yourself innocent.

I ordered a bracelet from this site and they sent me the wrong shipping number i had to go to the post office multiple times just to find out the package with the tracking number they sent me was no where near what I was suppose to get. Also that package had the wrong name and address on it. I am so upset and very highly unsatisfied. I even tried to call and email Mercari and no one helped me at all. This is the worst site ever.

I bought an item and the seller does not respond and the customer service says that they have already notified it and but it does not respond either, it seems like those who sell on that app are scams.

Never again