Mercari

Psycho seller on Mercari named CassiepPenate was able to leave me a very untruthful review even after her items I purchased did not arrive. I asked Mercari to remove it after seeing the rest of my 300+ purchases with 5 stars and glowing reviews. They would not.
They also would not let me ammend it to say it never arrived and that she attacked me in messages. This has been ridiculous.
Mercari let me know that they will not REMOVE this SLANDER and to have a blessed day. I have informed them I will NEVER BUY or SELL on their platform again. Here is what they left me:
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Mercari
Posted 4m

Hi Ashley,

Thanks for getting back to us! I am Jinks and I'll be glad to assist you with this.

Please be advised that Ratings on Mercari are intended to be a reflection of personal experiences a buyer or seller had during a transaction. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the Rating.

In special cases, we may remove a rating if the one who left it contacted us to make a positive change or if the review contains any abusive language.

I really can understand your frustration with the situation and for what it's worth, I wish this had gone differently for you.

We can confirm anyway that you're not just a trusted buyer but is actually an outstanding seller!

I see you have received tons of great reviews & ratings from both your sellers and buyers.

We can trust anyway that you'll continue to create a friendly environment for both your sellers & buyers and make sure that conversations are professional.

You'll continue to receive great ratings that will outweigh this one in case.

I extend my own apologies for the inconvenience this may have caused you. I know this is not the experience you were hoping for, but should you need other assistance, please let us know and we'll be happy to help.

Have a blessed day ahead!

Regards,
Jinks R.
Team Mercari

Date of experience: November 03,2022

Mercari stole money from my account. Mercari is the WORST online business, they dont reply to the customer and they take your money!

Don't try to sell nothing with them. The worst costumer service ever. They don't care about The sellers.

I Sold $280 , Mercarí suspended My account , and they Took My money $280!!!!!, I Called them , i was waiting for almost a half hour, a person told me The same, and they Hung Up The phone.

Worse customer service ever. Do not sell on this site! Go sell on eBay! Much better service and you won't get scammed.

AFTER ACEPTING COUNTER OFFER FROM SELLER ON AN ITEM, THE SELLER CANCELED PURCHASE AND RELISTED ITEM FOR MORE AND ADDED SHIPPING. MERCARI OF COARSE DIDNT DO ANYTHING!

They overcharged for shipping and they take it out of your profit after the buyer pays shipping they will make you pay for shipping too it's a ripoff

Mercari sucks. Customer service sucks. They don't care about any concerns. They dismiss you. Sellers are jackasses at least some are.

I had a problem with logging into my account and tried to get through to customer service and couldn't so I opened another account and got banned!

Shipped to customer, item sent back to seller, seller didnt recieve, No help from Mercari, loss $$$$

I sold a purse on there a couple days ago. Well they send me a fedex pre shipment label. I take the presgipment label to fedex... it was not a label. I wind up paying over $20 out of my own pocket. Then I ask them since I paid for shipping myself and provided proof with photos that I paid myself will they at least not take the $6 out for shipping. So they charge me for a label that isn't being used. I provided the tracking # that I purchased. I actually think I'm being very reasonable only asking them not to charge me for shipping for the label I did not use. I get a response that they cannot reimburse me since the tracking label has done been issued. That is not true. As well as I feel it is fraudulent to charge for a service that wasn't used. It's only $6 but I'm sure this happens several times a day. This is a site that people use to sell items that have been dumpster dived ex cosmetics knock off hand bags, and more items that aren't regulated or sanitary. This horrible site is a host for scammers as well as selling items that are illegal. I have saw several counterfeit items and they do absolutely do not treat honest legitimate people such as myself with any regard. If you are a decent legit person stick with a reputable site like ebay. I don't know if this is some seedy third world country who FTC laws do not apply or what the deal is, but this is a very shady operation that does not care how they treat anyone. You have absolutely no protection as a buyer or a seller. I regret giving them my banking info but will be contacting my bank to make sure that no undesirable withdraws are made. I sold a 358.00 authentic purse with tags for $85. Which now that I have complained to them I'm afraid I will not get my money. I wanted to note it on a public forum because if for some reason they take my money, it's basically like they have stolen my purse. I have proof I sent it, I have proof it was purchased. So, if they block me out of my account I will take action. But whoever is in charge of regulating Internet sites, this place totally needs to be investigated. Please stay away from this site, they offer no help or concern. Stick with ebay it's worth the extra little bit just to be protected.

This business does not have a dedicated phone line for fielding customer service issues. When you call the number you are put on hold under the guise that your call will be answered. Every few minute that goes by you estimated wait time goes up. You go from a two minute wait time to ten minutes as per the automated voice that comes on to let you know how much time is left in the wait. Once you have reached 10 minutes the prompt tells you that you have exceeded the wait time and proceeds to hang up on you.

Second, my issue is with ordering items and either not receiving them or receiving faulty products.

I ordered a suitcase from Mercari and asked the seller to expedite the item. The item was expedited through fedex for Friday 6/22 to come in time for a flight on Sunday 6/24. The item never came, I could not fly out.

I asked FedEx about this and they agreed to reimburse me my flight expenses as long as Mercari relinquished all responsibility to them.

Mercari does not relinquish responsibilty to FedEx. It is against their policy.

I asked for more explanation on this policy. They would not be responsible for the reimbursement, FedEx would be. So I asked for an explanation as to who the policy was protecting because I lost out on my flight.

Tim, the FedEx liaision for Mercari promptly closed the case and refused to give an explanation as to why I was losing out on this money.

In the past I have either received a faulty item, or nothing at all. I continued to patron this business because I am poor. My flight was to go to an orphanage, I needed the suitcase to bring shoes to barefoot orphans.

This is the worst business to patron. They are professional scam artists.

Very worn, not slightly worn it looked like it was 10years old. And dirty. Pictures were not what was represented.

Thank you. Item is as described. Fast shipping.The stero is really nice.It is really loud. I really like this company.

They don't regulate the sellers on this site. There are sellers that constantly cancel purchases you try to make. I tried to purchase from a seller that has canceled everyone of her sales. How can that happen? It a waste of time. Will never use them again.
See below of the seller that has canceled everyone of the items that were trying to be purchased from her.

From buyers (0)

From sellers (11)

Most recent

Mercari

This seller canceled. This message is an automated posting by Mercari.

02/27/22

Mercari

This seller canceled. This message is an automated posting by Mercari.

01/06/22

Mercari

This seller canceled. This message is an automated posting by Mercari.

04/28/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

04/21/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

04/13/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

04/07/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

04/03/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

03/31/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

02/23/21

Mercari

This seller canceled. This message is an automated posting by Mercari.

10/04/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

10/02/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

10/02/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

10/01/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

09/30/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

09/23/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

09/19/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

09/13/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

08/18/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

08/13/20

Mercari

This seller canceled. This message is an automated posting by Mercari.

07/26/20

I ordered two spring jackets from two different sellers. I received them both the same day a couple of hours apart. I opened the first package and was disappointed. The seller didn't attempt to wash the dirt from the jacket before selling it. She said it was in excellent used condition. I requested a refund. It was approved.

I opened the second package when it arrived. I couldn't believe that someone would sell an item to someone so filthy. This was far worst than the first jacket. There was no way all the dirt would come out with several washes. I would be so embarrassed to give away something in that condition let alone sell it to someone. She said it was in perfect condition.

I contacted Mercari and requested a phone number. Apparently, you can't speak with anyone. The request was made on Friday, when I received the item. They responded via email on Saturday at 6:06pm. The post office was already closed and they are closed on Sundays. I was told I had 3 business days to return the item. That would be Wednesday. On Monday, I received an email stating I had to return the item by the date on the shipping label to get a refund. The date on the label is today, Tuesday. That's not 3 business days. I was unable to return it yesterday due to my son being sick. He is still sick today. I should have until tomorrow not today. If I'm not able to return it today, the seller gets to keep the $25 I paid for a jacket I can't even you as a dirt rag because it's just that disgusting.

In an email, I told Mercari that they should have some type of standard or protocol of what constitutes EUC, like new condition, Perfect condition, etc. I also told them it's not fair that you can't rate a seller and still get a refund. I think potential buyers should know about dishonest sellers.

All of the dark spots on the jacket shown is dirt. The pictures look much better than it does in person.

I've had two encounters with this company and both have been horrible. It's not their Sellers, it's their Customer Service Department. They are, bar none, the worst I've ever had to deal with. The most recent sample of their rotten service is I received my delivery and one of the pieces of the set of dishware was broken. First, even to find out how to make a claim was time-consuming and difficult. But here's the best part: When I did find out how to let them know that the item was damaged, I uploaded pictures of the damaged merchandise in the app. From there I received an email indicating to "reply above this line" with additional photos, which I did. Days go by. Heard nothing. Then I get a "We have not received any information regarding the photos necessary for your return," which had the same "reply above this line" included in the email, which, again, I replied to the email. Nowhere in the email did it say that I needed to return to the app and upload the images in the app in order for them to review the damaged merchandise. Then, after a few more days go by, I get a, "Since you haven't responded to us, we're releasing the funds to the seller." What?!? So I go back to the app, back to where I lodged the original complaint, expressed my frustration with their practices and get a refusal to reopen my claim. That's it. I don't need to give my business to companies who offer absolutely NO CUSTOMER SERVICE whatsoever and then intentionally avoid you so they can accomplish their goal of keeping your money. Save yourself the hassle and deal with eBay or Facebook Marketplace. At least there you're dealing with the seller directly and you don't have a company that intentionally scams you.

Just scrolling down the pages I see counterfeit watches galor. Is anyone controlling this site. Be smart shop somewhere else.

They closed out my account and are now withholding my funds and customer service wont even respond to my inquiries for help! SCAM APP

6/7/17
I honestly would rate them a zero if I could. I bought a couple things on here and everything was fine at first. Then I bought a dress and that dress and Mercari has been a nightmare for me. The dress I bought was described as new and was a completely different color than what I actually received. The pictures didn't match what I received. Not only wasn't the dress I received a different color than what was described it had clearly been worn before and was supposed to be new. So I requested a return through Mercari, I did it immediately as soon as I received the dress. They took forever to get back to me, when they finally did they said there was a problem with their site and they couldn't see the pictures I sent them and they would get back to me. I waited a little while longer, after I didn't hear from them I contacted them again and resent the pictures. This time they got back to right away and denied my return request even though I had pictures showing how the dress was pictured and described versus the pictures of what I actually got and even though they were two different colors and the dress was very worn they still denied my request and said the dress was described accurately! What a joke, I am so frustrated. They suggested I contact the seller to see if they would be willing to issue me a refund, which I did and the seller was extremely rude to me which Mercari supposedly prohibits but when I messaged them about that they didn't care. I continued to ask for a refund and provided more and more pictures and documentation and they just kept sending me the exact same messages and made no attempt to help me at all. They said if I didn't want the dress I could re list it on Mercari! Like I would do that and be out more money and let them get more money. I couldn't believe they treat their buyers like that! They then closed my case and the transaction so my money got released to the seller and I couldn't even give them a poor rating for inaccurately describing something and for their rude behavior. So I just got screwed. I will never do business with them again, buyers beware!

Uggg, what an expensive piece of crapola. When I saw they had a 10% fee for sales, I looked at their reviews. What a joke.

They DON'T honor free return policy! Stink! Got money back via PayPal! HUGE waste of time Stay Away!