MetroPCS

I have contacted Meteo PCS about the same issues on no less than 10x... closed screen dropped calls and the warning sign (shown). I have gotten a literal run around from the store, customer service, tech support, Samsung diagnostic centers, insurance and warranty administrators. These are the most Ipoorly trained group of folks I have ever seen
I have never rec'd the same directive twice. These reps are making up solutions as they go along. There are no standard policies and procedures. I have. Been lied to and passed on to another person with less solutions than the last. I am guessing they hope I will tire and give up. I am frustrated to no end. My advice is to NEVER EVER TO DO BUSINESS WITH METRO PCS, no matter how cheap you think they are.

I wish I could give this company a negative 10. Customer service is garbage and no help at all, internet lol that's a joke in my town of 3,000. I have used metro PC's before for a long time and they were good well at Time they were. Now days I have nothing but internet problems and I complain to them and I get fed lies after lies all different, Customer service lol lucky to get someone who speaks good English other than that pure garbage and I have actually been hung up on alot. Today is June 7 2017 and today was the worst ever, to get a simple text out I had to restart my phone and yes I did this so much I lost count. I went on to there website to see if I can contact corporate about this and surprise surprise you can not reach corporate at all they don't have a email, address, or anything for you to contact corporate. I had enough of this, it has effected my job and my ability to get another job and they don't care so I'm giving up and moving to another company. Metro PCs has gone to the dumps and needs a major overhaul. PS... I have told them they need more towers in my town and it's fallen on deaf ears cause all they care about is money.

I switched to Metro from H2O in Dec 2021. I saw a good deal: $25 per month for 35Gb data - that's great! And it was till today when I found out that they LOCK your SIM-card by device which is completele BS! It means you cannot take out your SIM from one device and put on into another - it will not work!
I bought a Tablet with LTE and try to set it by my Metro SIM-card and I was really suprised when it did not work. So, I called to their customer support and they confirmed that the system works that way.
You may ask - what's the problem? But think again - what if you damage your device or it becomes broken? If you have a SIM from any other carrier, you just put on your SIM into new device and everything will work great! But IT IS NOT GONNA HAPPEN WITH METRO! You will need to contact them first, register your device and only after that you can use your new device!
My monthly plan is ending and I will not pay for another month. Just starting looking for another service provider.

I tried to make payment on my account to no avail recieved error message that my cards were invalid 2 different cards then I called in and spoke with customer service to make payment via phone to be informed the same incorrect information which has inconvenience me and I work from home I have to wait til a store opens to make payment because of a system error I'm going to switch companies Ii hate metro

My LG k 30 cellphone freezing up or turn on wait 30 minutes before checking my messages
Very slow wait for go app
Running out of data
If use it lot.
Battery go dead fast

About a week ago I switched to metro by T Mobile. I bought a phone from them and was told it would come in a few hours. It did not come on. Then I dropped it off at the store the next day and asked them to fix the problem when I went to work. Then I came back that night and continued to wait as they argued with metro PC's the entire evening. At that point my goal was to return the phone. I was highly dissatisfied and felt like my trust in them was betrayed. I was really depressed about it. Eventually they talked the people on the phone to get me a new phone number. But waiting 24 hours madee uncomfortable. Against my will they did not let me return the phone. Since then I have not been able to port my number over. I was on the phone with them for at least five hours going back and forth and their partner t mobile never picked up the phone. After that call metro decides to make a change and instead of keeping me on the 40.00 a month plan 611 texts me and says that a change has been made to the account and that instead I would need to pay 90.00 a month. The customer next to me had the service problem and metro wanted to change their terms to not 138.00 but to 285.00. The manager on the phone who was trying to talk to metro PC's customer service kept arguing with metro to get them to give him the correct price. That was two unhappy customers in the store and both with money discrepancies. I believe that everyone that works the phones for customer service should receive a full investigation into their practices so that they do not launder money and hurt their customers even more.

I have been with MetroPCS for about 8 years and I decided to do an upgrade on December 27th of 2020. I went into the store on Broadway and kolb in Tucson. This is where I've always gone to do my upgrades. There's a whole new staff there that dress so and professionally and have their pants hanging up their butts, and lie to you about the cost of everything. I was told I was going to get a free case and free screen protector. Then, the salesperson and I get up to the counter to ring everything up and another couple walked in with their daughter to get their daughter a new line. The salesperson told somebody else to bring me up will he helps the new sale and I'm charged about $50 to $60 more than what was agreed upon. I put a bad review up and I get a call from the corporate office by somebody named Tammy. She agrees that none of this should have happened and she's going to send all of my information to her regional manager and that I would get a phone call from this regional manager. I have called several times to the store to speak to the manager to no avail. I've also waited for about 5 weeks for a phone call. Guess what? No phone call. Nobody at MetroPCS seems to have a phone number for the corporate office. So perhaps with this bad review maybe they'll call back. I just know that I will be seeking out another company who can be trusted a little bit more to tell me the truth during the sale

Ok. I usually have ok experiences in-store at metro but this one day made me start hating metro. So my sister gave her old phone to my mom since my sister got herself a new phone for her birthday. We all went to the metro pcs store to activate the phone and switch their numbers so they can keep their original numbers. The girl at the counter kept messing up. Even accidentally switching my number with my sisters when no work needed to be done on my phone (shouldn't have been involved in the first place), but I understood she was new so I saw no reason to get upset. Then they finally got the numbers switched to correctly when we were leaving, I got onto my phone. I didn't work and a pop-up kept appearing about the SD card. So we went back into metro for many more hours and try to get it fixed. We spent the whole day there and even tried to go to a different metro when we got really irritated with the first one. However, what really upset me is somehow they caused my phone to lock and then had the audacity to tell me to pay them to unlock it. I was losing my patience and I was about to lose my temper. I shouldn't have to pay you to fix your mistake! Mind you, I'm not the type of person who can easily become anger. It takes a lot for that to happen. In the end, my mom was nice enough to give me her phone since I had to leave home since classes were starting again in a few days. But again. I shouldn't have to pay for someone else's mistakes.

I PURCHASED A L4 IN JULY IT PROBLEMS SENT BACK TO STORE YOU WOULD GET A NEW 1 BACK "NOT" THEY SENT ME A REFURBISH NOW I PAID FOR A NEW PHONE I SHOULD GET MY MONEY BACK I HAD TO TAKE IT BACK 5 TIME AND NEED TO GO AGAIN SO FRUSTRATED I CANT DO TO THEM RIGHT NOW I THINK THEY ARE COMMITTING FRAUD I HAVE ALWAYS GAVE REVIEWS BUT NO MORE I IF DONT GET A FAVORABLE OUT COM CRICKET IS CALLING ME *******279

PSA IF YOU PAY FOR A NEW PHONE BE SURE TO GET A NEW PHONE BACK

I have been having an issue with my mobile data since I got service through MetroPCS by T-Mobile in April of this year and the overseas rep's refuse to fix the issue and all they're wanting is money and they're refusing to know the difference between WIFI and Mobile Data

Just as the title says this company may be the worst when it comes to taking care of it's customers. After over 10 years of putting up with them, one last customer service mess caused me to not renew service with them. But my newest issue with MetroPCS comes when I don't even have service with them. Smh. I can't network unlock the phone that they sent me as a replacement for the original that I bought over a year ago. According to online information that I just researched, I would have had to keep the replacement phone in service with them for 6 months before I could network unlock it via the pre-installed app. So this replacement is not viewed as the same phone and my time for unlock started over when I received the replacement. Smh. And since I didn't know that and I let the service go when MetroPCS didn't di what they told they were going to do, now I have basically a refurbished phone (that was already damaged when they sent it to me) that I can't use. Smh. But they're still making money so I guess they could care less about my issues with them...

T Mobile has got to be THE STUPIDEST f**king company on the face of the earth to be willing to have such a sh*t secondary provider. Not only am I gladly changing back to Verizon (and have NO PROBLEM paying four times as much to a company that provides WHAT THEY TELL PAYING CUSTOMERS THEY ARE GOING TO PROVIDE). It's actually hard to believe that in 2020 there is a company that is THIS F**KING AWFUL. The fact that this is somehow acceptable to the morons at T mobile tells me that this generation is screwed; they don't have low standards, they have NO standards. I am telling this to every person I know.

I went into the MetroPCS store (above) in Fairfax, Va. The first shock was that it was going to cost me $15 to have them switch my phone to a new one that I had purchased, even though I had been a customer for 3.5 years. I had the rep show me where it said that, and she did... with some laminated cards that said what else is expected from customer service... and internal document. I agreed to pay the fee. She switched out my SIM and memory card but said it didn't work; she said my phone wasn't unlocked. It was but it took her several tries to make it work. She handed me back the phone and said "$15". I looked at the laminated customer service card and asked her why she wasn't doing anything else for me, like switch everything over from one phone to the other. She said that was only for new customers, pay her $15. I said put it on my account, and she said no. Then she told me cash or debit only. REALLY? What about the "We take credit card" sign on the door? Things got even worse than this so I called MetroPCS customer service right from the store. They apologized profusely and supposedly made a record for that franchise. MetroPCS is fine if you stay away from this franchise for sure. The only other one I have ever gone to was in Dumfries, Va and they were ok, but this one is not even worth one star.

We have been with MetroPCS for over a decade. Prior to the T-Mobile acquisition, the service was decent and a good value.
Now, it's clear that they are the very much ignored step-child of T-Mobile and are on their way down the drain.
I should mention that we were OK with a budget company because we use our phones for only basic functions -- texting, phone calls, quick map checks and the occasional funny animal vid. We have real computers, screens and keyboards available that make phones look like the toys that they are.

But since the T-Mobile takeover everything has gradually deteriorated. Network connectivity is chancy, voice recognition is a frustrating crap shoot, the Metro PCS website is a complete mess and customer service is utterly clueless.

For an example of the last two, check out the attached screenshot for the Metro PCS made in June 2022. I was trying to check date usage history so as I shopped for another provider, I'd know what to buy. Note the year under the bars; yep, 2015. Over SEVEN YEARS OLD.
I called customer service and gave up after 20 minutes on hold then decided to try chat.
After over a half hour of explaining to 'Raymond' what I wanted to know, providing exact text from Metro PCS's website and the URL in question, he actually responded: "Are you on the website? Do you want to know your usage history?" I let him know that that chat session was what completely convinced me to dump Metro PCS and find another provider. Based on my experience, I suggest you find a better provider.

It sucks when you go buy a $300 phone from Metro PCS you have the phone for literally two or three days and the phone does nothing but give you problems and after asking the person that sold you the phone not to put it as an upgrade and they do anyways and then you try to go return the phone and they tell you because it's an upgrade you are not entitled to a refund even though you have everything that goes with the phone and the receipt I am definitely switching companies as soon as possible their service is pathetic