MetroPCS

I barely use my internet unless I'm connected to Wi-Fi, however I pay for internet every month because it's included in my bill. When I'm in a place where there isn't any Wi-Fi. Metro chargers me extra to use a service that I'm already paying for

Metro gives high speed internet for only a day or two per month. The rest of the month metro makes internet speed slow and buffering. Example this month I received message stating I had 10% of high speed left after 1 day in the month. I shut my phone off and when I turned it back on I had used up the 10% of the high speed I had left. How I used 10% of my high speed internet when the phone was off is a mystery. I think metro is a crooked company that intentionally slows down internet speed to encourage customers to pay higher fees for faster internet.

I purchased a "new" phone from Metro PCS. The phone had a lot of problems and issues, everytime I contacted the store or went back to the store, my concerns were dismissed as browser issues or internet services. I found out that he "new" phone was refurbished, and this is FRAUD! I paid for a new cellphone, and received a refurbished phone. Metro PCS has horrible and dishonest phone tactics!

I have been with metro PC for 4years. I have no complaints about my cellphone service. But I do have a complaint about their selling a charge cord and plug separately. $25 for each part. The cord is a joke. You can pick your phone up and it falls out. Its positional. So good luck charging your phone. Ironically, it looks like better quality than the orginal charger, but is a way for metro PC to RIP you off. $50 for a replacement charger that falls out of the cellphone. Don't buy REPLACEMENT products at metro PC

They have pretty good deals for new customers if it was real. They sell you a phone at a good price to get you to use their service and force you to take their most expensive monthly service among the highest in the industry. They claim you can change plans after the first month. When you try to change plans they first claim the 30 days isn't up so you cant switch yet. After you wait to get to 30 days they now claim your bill is over due so you can't change plans still. After you pay the 2nd month at the extremely high rate you try to change plans at their store and you are told they cant change your plan for you. If you were switching to a more expensive plan they would do it in a second. So you go to their Ap to change the plan and it won't let you change to any of the cheaper plans either. You will be stuck paying for the highest rate plan for 6 months before you can get rid of MetroPCS and transfer your number to another company. Don't use them they will lie to you and cheat you.

My husband purchased a new phone for me in late February and the manager of the store downloaded data from someone else email account onto the phone. When I asked her to remove it over the phone while my husband was still in the store, she berated him, refused and was rude. She refused to correct her mistake and called her manager and lied about the situation and asked my husband to leave the store. I requested my money back for the phone or remove the incorrect data. Again she refused and I was told by corporate to go back in the store in person to get my refund for the phone. While I was on the phone with Corporate, the same manager was rude and unprofessional again as corporate was listening.

They can't track their own inventory to know if they have the right accessories available for the phone they can't even keep their phone inventory accurate and will proudly display phones that are no longer available for weeks