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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,958 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Maine
1 review
0 helpful votes
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Long wait
July 8, 2024

My order that I ordered 5 days ago is still pending. Shouldn't take this long to place and ship an order

Date of experience: July 8, 2024
California
1 review
0 helpful votes
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I love this dress
July 25, 2016

I love this dress. The material is great and it fits true to size. I have ordered 3 different colors and I'm happy with all of them. I get compliments each time I wear one. They don't look cheap since its a thick material which I love! I really loved this dress! It's super cute on. Really cute! I will be purchasing another one soon!

Date of experience: June 23, 2016
Virginia
1 review
8 helpful votes
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Ordered a dress from them. Waited a month for delivery and then the tracking indicated the address used was incorrect and that I have moved and left no forwarding address. Not true, I was waiting for the package eagerly. How could they have used an incorrect address when they had to have the correct address to charge my credit card? Then dealing with customer service, it took several email interactions to finally get them to agree to a refund -- almost 2 weeks. Unless you have unlimited time and patience, don't deal with this company. Totally incompetent and lousy customer service. Don't bother using them as it will only frustrate you and eat up your precious time to solve problems they create. Crappy Chinese company. Stay away.

Date of experience: December 2, 2016
New Zealand
1 review
0 helpful votes
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Swim Wear
July 21, 2022

Unfortunately the star rating dropped due to part of my order not being able to be for filled. When I made my order it clearly showed all the products available, however part of my order was not. Modlily notified me and refunded the difference but charged me for postage.
I am very happy with the product that did arrive in the post - which arrived promptly.

Date of experience: July 21, 2022
Georgia
1 review
0 helpful votes
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Good site
July 12, 2017

It may take longer to receive orders but the prices make it totally worth it. Modlily has the best and latest styles at amazing prices! I can always find something I want on the site at a better price than anywhere else. The size is perfect for me. It's that amazing! Good site!

Date of experience: July 12, 2017
Australia
1 review
0 helpful votes
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Simple
August 7, 2024

Easy to order, delivers when they say they will and the products are excellent 👌

Date of experience: August 7, 2024
Iowa
1 review
0 helpful votes
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Perfect! Perfect!
September 7, 2017

This was the perfect outfit for my cousin's all white party. I purchased a size medium and I really could have purchased a small because the it has great stretch material. Everyone loved it! I can't wait to wear it out and I most definitely will be ordering another before it gets cold...

Date of experience: September 6, 2017
Pennsylvania
1 review
0 helpful votes
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Bathing suites are un beatable
April 7, 2022

I ordered a bathing suite from here last year. I loved it so much I am! Ordering c another this year. These bathing suites are Tru to size as long as u measure the way they recommend. The quality is amazing. I got so many compliments on my suites. Will always buy here.

Date of experience: April 7, 2022
Georgia
1 review
0 helpful votes
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Bathing suits
May 31, 2023

My items took over 3 weeks to be delivered. When I did get them the swimsuits were cute but the tankini tops did not fit well for a person with a long torso. I am 5'9,163 pounds. I noticed now that most of your suits are empire style. I made some adjustments but will probably not buy again.

Date of experience: May 1, 2023
Virginia
2 reviews
5 helpful votes
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Purchased item for wife. It did not fit and she didn't like it. Modlily won't accept a return or exchange. They offered to "let me keep it" and they'd refund 50% of my money. Why would we keep it if it doesn't fit AND my wife doesn't like it, I asked? Wished I had read other reviews earlier. They are based in China and won't accept returns. Buyer beware.

Date of experience: April 12, 2018
Australia
1 review
0 helpful votes
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Costumes
March 29, 2023

Some items were delivered earlier then expected, then the rest to be delivered at a later date and no extra delivery cost.
Items received were packed and sealed correctly. Had to made a size change due to me not ordering correctly and it was sorted without problem.
Only just received them, had no time to see how they go in the water or how long they will last.
Totally satisfied at the moment.

Date of experience: March 29, 2023
RU
1 review
0 helpful votes
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It Is Gorgeous
July 16, 2016

Beautiful! Soft, comfortable, and accentuates curves. It is gorgeous, especially for the price. I used to buy more expensive clothes in other stores, but this one is my favorite, and the quality is very good. Im very happy with the purchase.

Date of experience: July 16, 2016
Massachusetts
1 review
0 helpful votes
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Delayed merchandise
May 12, 2022

I ordered merchandise in March and as of May still had not received it. I reached out to ModLily as I have placed many orders with you. Thank you for following up with me & making sure my merchandise was delivered.

Date of experience: May 12, 2022
Japan
1 review
0 helpful votes
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It Is Gorgeous
June 5, 2017

Beautiful! Soft, comfortable, and accentuates curves. It is gorgeous, especially for the price. I used to buy more expensive clothes in other stores, but this one is my favorite, and the quality is very good. Im very happy with the purchase.

Date of experience: May 4, 2017
Tennessee
1 review
9 helpful votes
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I found a swimsuit on modlily I really liked. The price was right and it was super cute. I thought it wise to read some customer reviews before ordering. I noticed recurrent problems with returns and sizing. Since I didn't want to struggle through having to return the item I ordered 2 sizes larger than my size on their conversion chart. When I received my suit it was so small I couldn't get the briefs on! Since it was only $15 I gave it away. Buyer beware. I don't know if getting your correct size is even possible. Based on my order the largest size they carry is maybe a US size 12. To Chinese women this probably equals a 24! Lucky them but we American girls are a bit "sturdier"! ;)

Date of experience: August 7, 2016
Arizona
1 review
0 helpful votes
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Free shipping
September 29, 2017

What can I say... Great experience! I always look for sites with affordable or free shipping, it makes no sense to order a "bargain" and wind up paying more for shipping costs! Modlily offers free shipping so that's a good start.

Date of experience: September 29, 2017
California
1 review
1 helpful vote
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Good customer service
September 12, 2016

I have never bought products from this website before so I asked the customer service for help, and they gave me useful advice. Now I get the product I want. Thank you very much. Will tell my friends about this website.

Date of experience: September 11, 2016
California
1 review
10 helpful votes
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Modlily is Bull Sh**!
February 11, 2016

I placed an order in December, and have yet to received it. I needed it for the 20th of February, Ive emailed and called and still no respond. To everyone who has ordered and are not satisfied, please file a complaint with Better Business Bureau. This doesn't make any since. Lesson learned for me.

Date of experience: February 11, 2016
France
1 review
0 helpful votes
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Great shopping experience
June 25, 2017

I always have great shopping experiences in Modlily! It never let me down. They have clothes of great price and nice quality. And there are often coupons provided, how great is that! It can help save money to buy more clothes.

Date of experience: May 24, 2017
New Zealand
1 review
0 helpful votes
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Returns Policy
September 16, 2022

I bought an item that was the incorrect size and originally requested a replacement larger size but postage from NZ to USA was too expensive so I opted to keep the item. Renee's response totally amazed me - not only did she offer a refund but she allowed me to keep the original item. Very rare to find this sort of service for on line purchases and so greatly appreciated.

Date of experience: September 16, 2022