Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,958 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I love this dress. The material is great and it fits true to size. I have ordered 3 different colors and I'm happy with all of them. I get compliments each time I wear one. They don't look cheap since its a thick material which I love! I really loved this dress! It's super cute on. Really cute! I will be purchasing another one soon!
Ordered a dress from them. Waited a month for delivery and then the tracking indicated the address used was incorrect and that I have moved and left no forwarding address. Not true, I was waiting for the package eagerly. How could they have used an incorrect address when they had to have the correct address to charge my credit card? Then dealing with customer service, it took several email interactions to finally get them to agree to a refund -- almost 2 weeks. Unless you have unlimited time and patience, don't deal with this company. Totally incompetent and lousy customer service. Don't bother using them as it will only frustrate you and eat up your precious time to solve problems they create. Crappy Chinese company. Stay away.
Unfortunately the star rating dropped due to part of my order not being able to be for filled. When I made my order it clearly showed all the products available, however part of my order was not. Modlily notified me and refunded the difference but charged me for postage.
I am very happy with the product that did arrive in the post - which arrived promptly.
It may take longer to receive orders but the prices make it totally worth it. Modlily has the best and latest styles at amazing prices! I can always find something I want on the site at a better price than anywhere else. The size is perfect for me. It's that amazing! Good site!
Easy to order, delivers when they say they will and the products are excellent 👌
This was the perfect outfit for my cousin's all white party. I purchased a size medium and I really could have purchased a small because the it has great stretch material. Everyone loved it! I can't wait to wear it out and I most definitely will be ordering another before it gets cold...
I ordered a bathing suite from here last year. I loved it so much I am! Ordering c another this year. These bathing suites are Tru to size as long as u measure the way they recommend. The quality is amazing. I got so many compliments on my suites. Will always buy here.
My items took over 3 weeks to be delivered. When I did get them the swimsuits were cute but the tankini tops did not fit well for a person with a long torso. I am 5'9,163 pounds. I noticed now that most of your suits are empire style. I made some adjustments but will probably not buy again.
Purchased item for wife. It did not fit and she didn't like it. Modlily won't accept a return or exchange. They offered to "let me keep it" and they'd refund 50% of my money. Why would we keep it if it doesn't fit AND my wife doesn't like it, I asked? Wished I had read other reviews earlier. They are based in China and won't accept returns. Buyer beware.
Some items were delivered earlier then expected, then the rest to be delivered at a later date and no extra delivery cost.
Items received were packed and sealed correctly. Had to made a size change due to me not ordering correctly and it was sorted without problem.
Only just received them, had no time to see how they go in the water or how long they will last.
Totally satisfied at the moment.
Beautiful! Soft, comfortable, and accentuates curves. It is gorgeous, especially for the price. I used to buy more expensive clothes in other stores, but this one is my favorite, and the quality is very good. Im very happy with the purchase.
I ordered merchandise in March and as of May still had not received it. I reached out to ModLily as I have placed many orders with you. Thank you for following up with me & making sure my merchandise was delivered.
Beautiful! Soft, comfortable, and accentuates curves. It is gorgeous, especially for the price. I used to buy more expensive clothes in other stores, but this one is my favorite, and the quality is very good. Im very happy with the purchase.
I found a swimsuit on modlily I really liked. The price was right and it was super cute. I thought it wise to read some customer reviews before ordering. I noticed recurrent problems with returns and sizing. Since I didn't want to struggle through having to return the item I ordered 2 sizes larger than my size on their conversion chart. When I received my suit it was so small I couldn't get the briefs on! Since it was only $15 I gave it away. Buyer beware. I don't know if getting your correct size is even possible. Based on my order the largest size they carry is maybe a US size 12. To Chinese women this probably equals a 24! Lucky them but we American girls are a bit "sturdier"! ;)
What can I say... Great experience! I always look for sites with affordable or free shipping, it makes no sense to order a "bargain" and wind up paying more for shipping costs! Modlily offers free shipping so that's a good start.
I have never bought products from this website before so I asked the customer service for help, and they gave me useful advice. Now I get the product I want. Thank you very much. Will tell my friends about this website.
I placed an order in December, and have yet to received it. I needed it for the 20th of February, Ive emailed and called and still no respond. To everyone who has ordered and are not satisfied, please file a complaint with Better Business Bureau. This doesn't make any since. Lesson learned for me.
I always have great shopping experiences in Modlily! It never let me down. They have clothes of great price and nice quality. And there are often coupons provided, how great is that! It can help save money to buy more clothes.
I bought an item that was the incorrect size and originally requested a replacement larger size but postage from NZ to USA was too expensive so I opted to keep the item. Renee's response totally amazed me - not only did she offer a refund but she allowed me to keep the original item. Very rare to find this sort of service for on line purchases and so greatly appreciated.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.