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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,958 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Canada
1 review
0 helpful votes
Follow Vallelonga T.
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Unhappy
June 3, 2023

I ordered this swimsuit and decided against the bottoms because i already have a suitable bottom. I was supposed to be getting charged for the top and reimbursed for the bottom. Now I'm being told my order is cancelled. If the bottoms come with the top then they should not be separately priced, you should only be asking what size you would like. Having them separately priced gives the customer the impression they have options which is misleading.

Date of experience: May 4, 2023
Colorado
1 review
0 helpful votes
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Looks just like the picture because all the pictures are taken by the seller. The products are really of some high quality for a reasonable price. I have ordered many clothes from this site and very satisfied with the quality. This would definitely a nice site you can trust in.

Date of experience: July 17, 2017
Massachusetts
1 review
5 helpful votes
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The sizes run extremely small. When trying to return, it takes forever to finally get through. I returned my items, $82 worth, seven weeks ago and still haven't seen the refund. They have no phone number to call. You press the live chat and all that is is answers to commonly asked questions. I can't even say terrible customer service because there is no customer service! Give your $$ to a panhandler. It will get better use!

Date of experience: August 17, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

South Dakota
1 review
0 helpful votes
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The fabric is super soft
July 30, 2016

I did not buy this dress myself I received this dress from a really great guy friend for my birthday. I feel the need to write a review tho because I absolutely love it! Its so comfortable and very flattering. Awesome summer dress. Oh and the fabric is super soft.

Date of experience: June 28, 2016
GB
1 review
0 helpful votes
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Delayed Item
May 14, 2022

I could not fault the response that I had from customer service. Not sure but Sunshine was who I had an email from. The Item I'd ordered was held up by the shut down in Shanghai. Quickly changed for one in stock. Very grateful as my holiday is due soon.

Date of experience: May 14, 2022
District of Columbia
1 review
0 helpful votes
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I haven't received my order
May 7, 2022

I ordered $200 worth of clothes thinking I was going to get a discount. So far, one item was not available and the other items are still not delivered. I continue to get emails offering discounts but I can't buy more until I've received what I ordered it last month.

Date of experience: April 7, 2022
Texas
1 review
3 helpful votes
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Garbage
June 10, 2017

Ordered a sweater, to wear on Christmas, on December 2nd. Didn't arrive until February! This thing fits like a tent, except the sleeves on the upper arm are tight. Worst piece of garbage I have ever received! Will never buy from them, or any of their sister companies, again. I warn everybody I can to read the reviews before throwing their money away!

Date of experience: June 10, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Australia
1 review
0 helpful votes
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Beautiful products, great customer service
August 22, 2022

After receiving my package, all products beautiful and of high quality, I realised two shirts didn't fit, I contacted customer service who were very quick to reply and address my problem. A refund was issued after the shirts were returned. Customer service kept in touch at all times! Definitely recommend!

Date of experience: August 22, 2022
South Carolina
1 review
1 helpful vote
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Ordered merchandise and never received it. Made every effort to contact them to ask where is merchandised. They can sent you an email conformation that payment was received and when you try to show payment was received but there is no tracking number or anything has been sent you get no help. Then to beat all they want me to write a review so I can receive 3 dollars. So here goes don't buy anything customer service SUCKS and they wont refund you your money. If by any chance they give me my whole 3 dollars for this review now I only lost 25 dollars.

Date of experience: April 7, 2017
Colorado
1 review
9 helpful votes
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I ordered 3 tops. 2 of them were so small (I'd guess 3 sizes smaller than marked) that I couldn't even try them on. I was clean and refolded them on a clean surface before putting them back in the original packaging so there is no way I could have done any damage to them. However, after I returned them I received an email that they were only refunding part of my purchase because the items were either stained or damaged. Obviously the company is not legitimate so don't throw away your money.

Date of experience: October 10, 2019
South Carolina
1 review
9 helpful votes
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Dont do Bussiness with this company unless you are desperate. They will not do returns, they pretend like they are a computer (that doesn't communicate well in English) & ping pong messages back and forth. The clothing is poorly made material that doesn't ever fit well, look right or last long. Bye bye modlily. Never again.

Date of experience: October 28, 2016
GB
1 review
6 helpful votes
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If I could give no stars I would! Quality terrible cheap and nasty, they lied for 2 weeks as to my order did not dispatch as item our of stock told me it had been dispatched when I asked for a refund, finally dispatched after constant messages to cancel order, now they want me to pay return postage and 40% order value for an order that is 4 weeks late and I asked to cancel! Lying cheating Scum, do yourself a favour and do not use them

Date of experience: March 28, 2016
California
1 review
0 helpful votes
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I want to tell that there are a lots of high fashionable things. I've already made two purchases that made me really happy, with free shipping. I was very surprised for the quality of fabric because they're so affordable I was skeptical to what the quality of items would be like. But to my surprise my items were just lovely.

Date of experience: July 9, 2017
Virginia
2 reviews
1 helpful vote
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Very happy
October 28, 2021

I fall into ad traps frequently. I've ordered several products from other sellers that simply never arrived. Modlilly is the real deal. My order of six tops arrived in less than four weeks, the quality is outstanding, and initiating a refund/exchange for couple items has been quick and painless. One sweater just didn't look right on me. Two tops I ordered ran a bit larger than the other tops of the same size. So I'll be exchanging them for one size down.
Very happy with my order, products, and service. Will order again for sure.

Date of experience: October 28, 2021
New Jersey
1 review
0 helpful votes
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Love Modlily
August 17, 2017

Love Modlily. Always order from here, they deliver on time, the clothing is pretty cheap, the quality could be better. If you don't want to pay a lot, then this is the way to go, on top of that they have a huge selection.

Date of experience: August 17, 2017
Ireland
1 review
1 helpful vote
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I ordered two garments. I ordered an extra large top which would not have fit on my 9 year old. Its supposed to be denim but i would pass for a prison uniform. There is one button missing and none of the buttons fit in the button holes. I have asked for a full refund how they said it would cost too much to teturn it so they will offer $6.3 compensation and i should give the item to a family member! I wont like but this has to be the worst company that i have ever come to deal with. Please dont waste your money!

Date of experience: June 20, 2016
Mexico
1 review
0 helpful votes
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Modlily has great service mailing there products in a timely manner. When there is an issue they are willing to solve to the customer satisfaction.

Date of experience: July 5, 2024
Michigan
1 review
3 helpful votes
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Great purchase!
April 6, 2023

I purchased two bathing suits and was a little leery that they would not fit they fit me perfect. First of all it's hard to get something to fit me.I'm a medium bottom and a large top. They came true to size, and the bathing suits were as beautiful in the advertisement, as they were in my hands!I love them!

Date of experience: April 6, 2023
Pennsylvania
1 review
0 helpful votes
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Excellent Customer Service
December 2, 2021

I had a question about my order, which appeared to be delayed. I received quick response. This representative was extremely friendly, expedient, and knowledgeable! I received various follow-up messages, until the issue was resolved- which was awesome! Thank you so much! I will continue to shop here!

Date of experience: December 2, 2021
Florida
1 review
0 helpful votes
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Stunning detail
September 26, 2017

I ordered a gorgeous pink dress form this site, and it is just beautiful, even better than the pictures! The detail is stunning, it fits perfectly and it was such good value. Free shipping, and arrived pretty quickly too. Highly recommend this site, I'll definitely be back!

Date of experience: September 26, 2017