Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
Michigan
1 review
3 helpful votes
Follow Sue G.
Unfollow Sue G.
Send Message
Share Review
Report Review

Cheap quality
June 17, 2016

I purchased what looked to be a darling cocoa colored top.
It was $20.00 plus tax. It took almost three weeks to receive the top and when I opened it up I was appaouled to see the crappy quality and the shabby way it was made!
I will NEVER order from this sight again!
I ordered an XL when I normally order a Large. The top is SO TIGHT.
NO WAY is this top any where NEAR the correct size or even close to an XL.
It's more like a Small.
This website will be removed from my computer!

Date of experience: June 17, 2016
Arkansas
1 review
8 helpful votes
Follow Jill L.
Unfollow Jill L.
Send Message
Share Review
Report Review

I ordered on December 2,2017 and paid an extra 10.44 to make sure my order was here by Christmas. They charged my card December 4,2017 and I never received my order. Thank goodness I went through Paypal to purchase, they tried to contact them, and I also tried to contact them to no avail. Today my order arrived with no return address and everything in Chinese. DO NOT EVER BUY FROM this company they are a Fraud!

Date of experience: January 10, 2018
Sofia M. Modlily Rep
over a year old

Dear Jill L.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

New York
1 review
0 helpful votes
Follow Schmidt J.
Unfollow Schmidt J.
Send Message
Share Review
Report Review

Great experience
April 13, 2023

I had seen many swimsuits advertised by Modliliy. I was in need of a few suits. I wondered if the suits were as cute in person as online. YES! And they fit great! I was happy with the shipping- I wasn't in a rush, so did standard shipping. Great experience!

Date of experience: April 13, 2023
Texas
1 review
1 helpful vote
Follow Belinda W.
Unfollow Belinda W.
Send Message
Share Review
Report Review

I love my new swimsuit and coverup from Modlily. The colors are just as bright and colorful as the pictures from the online catalog. The fit was perfect, especially as I am a larger size! I have recommended Modlily to family for their swimsuit needs.

Date of experience: May 23, 2017
GB
1 review
0 helpful votes
Follow Cocks V.
Unfollow Cocks V.
Send Message
Share Review
Report Review

Cloths
February 14, 2023

I love all the stuff I get from Modlily it all fits so good and the material on the jumpers are so soft and warm, the only thing I would say on the negative side is everything is so long, it would be nice if you did a petite size on the clothes as well s the tights, the sleeves and the body on the tops and jumpers are long.

Date of experience: February 14, 2023
Wisconsin
1 review
0 helpful votes
Follow Brenda C.
Unfollow Brenda C.
Send Message
Share Review
Report Review

Happy shopper
June 22, 2024

I have ordered a lot of clothing from this site and love every item I have gotten. Well worth the money

Date of experience: June 22, 2024
Washington
1 review
0 helpful votes
Follow Charlotte H.
Unfollow Charlotte H.
Send Message
Share Review
Report Review

Sweatshirt with buttons down sleeve
April 2, 2022

I ordered a snowman sweatshirt an it was way too big. So I returned it with a different size. I wax informed that it was no longer in stock. So I asked for sn exchange. According to your chart I wear a 2xl size. So I exchanged it for a sweatshirt with buttons down the sleeve. When it came it was also to big do I returned it with a request of the sweatshirt with buttons down the sleeve in a xl. I was told that I had already had two exchanges snd I could no longer exchange it. I just want my sweatshirt with buttons replaced as soon as possible. Thank you.

Date of experience: March 2, 2022
New York
1 review
0 helpful votes
Follow Caruso M.
Unfollow Caruso M.
Send Message
Share Review
Report Review

I haven't received my first order. I ordered a shirt and I received that but not the bathing suits

Date of experience: July 26, 2024
Georgia
1 review
0 helpful votes
Follow Morris V.
Unfollow Morris V.
Send Message
Share Review
Report Review

Undelivered
June 19, 2024

I ordered 3 swimsuits on May 30. I received one last week but the other 2 still have not arrived. I have been charged for all three.

Date of experience: June 19, 2024
Illinois
1 review
0 helpful votes
Follow Debra A.
Unfollow Debra A.
Send Message
Share Review
Report Review

Disappointed
August 5, 2023

Yesterday I ordered 5 items totaling $127.50. I had a coupon code Love9 which I applied and the system said it was successfully accepted for a $25 discount. My payment page displayed: $127.90,15.99 shipping, 5.61. Which totaled $149.50 but then I got the $25 discount and $2 off one item as a first time buyer so my final bill was $122.50. As soon as I put in my credit card number and submitted my order, I was charged $147.50. I got the $2 discount but it added the $25 back on my bill. I was furious and couldn't find a company phone number so I started a chat thinking I would explain my problem and get the $25 adjustment. Instead, " Thea" told me there was nothing she could do but she would give me a store credit for my next order. Well there wont be a next order and I had her cancel my order. That was a bait & switch practice which is FRAUD. I'll bet this review never gets posted.

Date of experience: July 6, 2023
Australia
1 review
0 helpful votes
Follow Jody H.
Unfollow Jody H.
Send Message
Share Review
Report Review

Highly Recommend
January 6, 2025

Very happy with the buying and service process, I wasn't sure at first seeing something on Facebook and ordering as I've been scammed before. However, I was very pleased and happy with the product and shipping etc.

Date of experience: January 12, 2024
Ohio
1 review
0 helpful votes
Follow Mona I.
Unfollow Mona I.
Send Message
Share Review
Report Review

Return Information
August 11, 2022

I was so happy I was able to talk with Oviya about my return, I wasn't sure what and how to do the return.
She was very helpful and resolved my issue. I tried to give a 5 star rating however it would only let me
Hit the third star.

Date of experience: July 12, 2022
Pennsylvania
1 review
0 helpful votes
Follow Nancy Q.
Unfollow Nancy Q.
Send Message
Share Review
Report Review

To tight.
January 13, 2024

The blouse was beautiful, but didn't fit as advertised. I wear a 2x but I ordered a 3x even though it was advertised as a loose cut. It was still tight on me. That was disappointing. I have ordered a swing jacket to match and it hasn't arrived yet. I hope it covers up how tight it looks.

Date of experience: December 16, 2023
Pennsylvania
1 review
0 helpful votes
Follow Sandra N.
Unfollow Sandra N.
Send Message
Share Review
Report Review

I ordered bathing suits a month before my vacation. I purchased from modlily because there delivery time was more than adequate for my time frame. My purchase didn't come, I contacted modlily and was told it was shipped when it wasn't. I contacted USPS and was told a label was printed but that did not mean anything was processed or shipped. We went round and round for several weeks. I asked 3 times for a refund, they said they couldn't because it was shipped. They said after I received it I could return it for a partial refund. My order finally came weeks after my vacation was over. I am afraid to return it, don't think I would get a refund. Will never order from them again.

Date of experience: April 25, 2023
Canada
1 review
0 helpful votes
Follow Gloria W.
Unfollow Gloria W.
Send Message
Share Review
Report Review

Great product
March 1, 2023

I purchased two bathing suits both tankini's with shorts, I usually take L but ordered XL as I had ordered before and the L was a little snug. Both suits are beautiful can't wait to wear them in the summer!

Date of experience: March 1, 2023
Hawaii
1 review
0 helpful votes
Follow Navarres T.
Unfollow Navarres T.
Send Message
Share Review
Report Review

Items in good value
July 23, 2024

It took too long for delivery. I taught it was a scam at first,

Date of experience: July 23, 2024
Canada
1 review
0 helpful votes
Follow Brenda J.
Unfollow Brenda J.
Send Message
Share Review
Report Review

Anusha
August 25, 2022

Anusha was extremely helpful and very quick to respond... great customer service which is very appreciated especially when the delivery doesnt arrive... the great customer service makes up for the inconvenience! Thank you Anusha!

Date of experience: August 25, 2022
Indiana
1 review
1 helpful vote
Follow Kathleen A.
Unfollow Kathleen A.
Send Message
Share Review
Report Review

Do not order from this company. It is a scam. I ordered a shirt from them on Nov. 11,2016. I have never received it. Now they tell me it was delivered. I don't have it! So they are going to give me a 60 percent refund because they gave 40 percent of my money to the shipping company. WTF? DO NOT DO BUSINESS WITH THIS COMPANY.

Date of experience: January 24, 2017
Canada
1 review
0 helpful votes
Follow Kelly F.
Unfollow Kelly F.
Send Message
Share Review
Report Review

Excellent Customer Service
April 11, 2022

I sent in a ticket on Sunday, April 10th to modify my order. On Monday, April 11th I received a message back to my ticket request that my change had been processed! That's prompt customer service!
Thank you Sunshine!

Date of experience: April 11, 2022
Illinois
1 review
1 helpful vote
Follow Paris P.
Unfollow Paris P.
Send Message
Share Review
Report Review

Wacky shipping costs
May 23, 2024

I don't understand your shipping costs a shirt I ordered it was 9.98 and shipping was $5.99 to ship. However a $28.98 shirt I wanted was chargeing 10.99 to ship! What the hell!

Date of experience: May 23, 2024