MovingHelp

I had set up a moving order with Mark Salazar (LA area), on the Moving Help website as part of a Uhaul contract. It did not work out because of timing differences. I had a civil email exchange with Mark about that. So I went in and canceled the order on the Moving Help website. There was a checkbox that asked if I wanted to reschedule with someone else. I checked the box. Then there was a text box for comments. I filled that in explaining the scheduling conflict and asked for 1 of 4 other LA area movers.

A few hours later I get a call from Mark Salazar admonishing me for writing on his website. I explained I had had not been on his website but the MovingHelper website and I had cancelled and put in comments. Apparently it went into his reviews and he was upset. I had no idea that would happen, I thought I was writing to MovingHelp. He kept saying "stop writing on my website" and I kept telling him I had not, I was on the MovingHelp.com website. He then threatened me and said if I did not stop writing on his website, he would have to hurt me.

How is it that I set-up moving help through the U-Haul website and I end up getting threatened by some thug? I contacted customer service at MovingHelp via email, because they openly say they do not accept customer service phone calls. Their email response was that they are a broker only and do not get involved in disputes with the movers they represent on their website. I cancelled the contract and will never do business with Moving Help again. I am surprised UHaul offers them as an adjunct service. There must be better options. I am not so happy with UHaul either.

DO NOT USE THIS SERVICE. This is nothing but a Middle Man Brokerage for a bunch of Shysters and Con Artists. You are far better off hiring a Professional Moving Company where you have a formal contract at a flat fee and if there is damage you have recourse. In addition, Professional Moving Companies have workers that do this for a living, not as a side job. I've used MovingHelp a few times now, and all but one time, I've had so-called "Movers" who immediately start trying to renegotiate the terms, always wanting to be paid in Cash or claiming they haven't received the funds from MovingHelp when they actually have in an attempt to extort more money from me. If you choose to use this Service and your Provider starts talking about being able to work a better deal if you pay them Cash, HANG UP, DO NOT USE THEM! They're Scam-Artist! Personally, I think these folks need to be investigated. My last move, when I totaled all the costs for the truck rental, cost of gas, my time, paying the "Movers" more than what was originally anticipated because they moved at the pace of a snail (something they do when paid by the hour, no incentive to move efficiently), it would've have been cheaper to hire a Professional Moving Company. This cost doesn't even include the damage to my belonging done by these inexperienced, couldn't give damn "Movers"! If you choose to use MovingHelp, I recommend you use different "Movers" to Load and Unload your truck. My experience has shown that using the same for both will cost you more money because they think you should pay for them to drive to the next destination and they also take their time loading up the truck cause they know they're the ones who are going to unload it. Just some advice from someone who has been burned by using this Service and will NEVER use it again EVER!

I do not recommend booking with Movinghelp.com direct. There are too many website technical glitches that resulted in my card getting charged, but no order. I have spent a total of 6 hours troubleshooting with them and I still have not succeeded in getting my order correctly booked. (I am super technically savvy.) And they have charged my account, not once, but twice, refusing to release the holds. I can't try booking again with them, out of concern they'll use up all my available money and still not book my move.

What happens is you book your order online and an error message appears saying to recheck your billing, CSC. I did that. Re-entered it but it was denied because they had already charged my account, using up my available funds. Of course, they don't tell you this. You keep seeing the same "check billing, then try again" error message each time you check billing and try again. I only learned they had charged me by logging into my bank account.

The next day I deposited more money, called my bank to verify my billing address, and rebooked another order. Same thing happened.

Movinghelp.com email support has been terrible, somewhat mocking. They blame me for entering the wrong billing. (I took a pic of it, 100% accurate.) They tell me they can't release the hold, but to ask my bank to release the hold. They are fully aware banks can't release holds, only merchants can. *Everyone* knows this.

Clearly, there is a technical glitch because I did book Movinghelp.com via Uhaul.com twice this week and both jobs were paid for and completed successfully. I have been trying to book my third order this week, now that the other two are completed and I still have stuff to move!

Even though the first two jobs went great, I give MovingHelp.com a 1 star for
1) Charging my account before verifying billing
2) Blowing me off by insisting I had made an error with my billing ( I used the same correct billing that was already in their system from the previous two jobs paid for and completed THIS SAME WEEK.
3) Being rude to me
4) Telling me it will cost me $9.95 if I want to talk to support on the phone to fix the problem
5) Not being able to trust them that their two pending charges are holds, and not charges that I'll have to dispute later.

Anyone suggest any good competitors? I need a mover this Thursday afternoon, Feb 6,2020. And Movinghelp.com still has two $82 + $54 holds on my account.

First off it was a man and his young son. Both of them were not experienced. The boy looked to be about 18 and the supervisor confirmed he was new. I get that we all have to start somewhere. It took 2.5 hours to load from a large house. These men took over 5 hours and I had to help them every step of the way which is fine. But they did not pack the storage room right leaving a lot of open space in the back of the unit. Complete disregard for my STAR furniture. They conned me out of the code to get paid before they were done. Once they got paid, they left the forgotten piece of my large sectional outside by the truck. The large mirror for my dresser on a dolly at the elevator and multiple large items at the storage unit. They said they had another job and I would have to finish the rest because it wasn't going to fit.and they knew they packed it wrong and would have to repack to get certain items in there. They assured me from the beginning it would fit. My furniture was bubble wrapped with blankets. They had no care they just scrapped my side boards down my footboard. Laid my LCD TV on its back. Stacked side boards on top of the foot board after I told them to be careful. I supplied blankets but they were too lazy to spread them out to keep from scratching anything. I only made one comment to them about the footboard prior to them taking the money and running. When they told me what they intended I told them If I had known that they would not have gotten the code and I told them they better call their fing boss because they were not getting another dime. And I owed for almost 2 more hours. There is no reason for it to take them 5 hours. Their boss made them come back to finish it. And they had the nerve to tell me that they would finish as long as I did not disrespect them. How many people would have not responded the way I did. I am a single woman and there was no way I could have fixed their crap. Then my king size headboard stuck out too much to close the door and he wanted to just cover it with a blanket and just slide the door down the whole side of my headboard. My headboard is at least 7 feet tall. I had to call into work. And as a nurse that put my facility in a serious bind as we are very short staffed. I also found 3 pieces of furniture damaged by the load team. I asked them not to put my sectional on the side that showed. I asked them to turn it around so if it got damaged it would not show. They put a sheet under it and the whole side has a huge rub mark. There was a cut down one side of another piece of the sectional. This is not a service I would use again. This is a horror show that just doesn't end. I can't wait to get my stuff out and into the new place to see the magnitude of the damage they caused. NIGHTMARE FROM HELL!