Mpix

Mpix only stores your photos for about 8 weeks before they delete them. They send you one message warning of this and if nothing is ordered then all photos are gone. After having spent many hours uploading photos in anticipation of making a photo book (and not seeing warning as it looked like the other advertising messages they send), I found this quite maddening. It is also very difficult to change the order of the photos in the 'albums' and they don't offer many options for styles of their photos books: mostly fabric covered with paper covers (that are easily damaged). Not a fan. Going back to Snapfish.

I ordered 20 prints to "test" the quality before sending the other 100+ to them. Half have yellow tinge to them. I checked my originals - no yellow tint. I tried to discuss this with customer service, but the rep who responded to my email acted like he didn't have a clue. I do not recommend this service. There is no phone number and the company doesn't even put their name on their mailer or packing slip. Because of this, I suspect mpix just takes the order and has some type of clearinghouse actually print the orders and mail them out. I doubt mpix has their own lab. This is why the quality and review vary so much.

After using Shutterfly forever, about two years ago I switched to using mpix due to the quality of products on their site. I've never had an issue with a product or delivery, until this month, when UPS totally screwed up delivery of my treasured Christmas gifts. To summarize a long story -- due to my chronically ill child being hospitalized, I wasn't able to work on the delivery issue right away. I then only had one week left before Christmas. I contacted mpix customer service and explained I never got the order, and could they help me? I fully expected that the answer would be "sorry, no." But to my surprise, they re-made my entire order and re-shipped it with expedited delivery so that I would have the items before Christmas! I was so blown away by their kindness and professionalism, and willingness to go above and beyond to ensure that I was happy. I didn't think there was even a 1% chance that a company these days would even care that this happened... to my shock, mpix really did care. On top of that, their products are gorgeous and so worth every penny! I fully recommend giving them a shot.

I've only used mpix once so far, but I've been hearing about how great they are for years from fellow photographers. I ordered a framed photo for a friend's wedding gift. With shipping costs-- it was pricey, but I knew it'd be something she wouldn't do on her own. The framed photo I received had some scratch lines down the photo. I contacted mpix customer service and told them I'd just like a new print and I can replace it in the frame. In less than two days, I received a whole new frame with a beautiful new photograph. They didn't even want me to send back the old frame! I will definitely use this company again!

I've placed several orders for giclée prints, matted & framed and with glass. The quality is excellent, the price is reasonable & every order has been extremely well packed.