MrFluffyFriend

Absolute rubbish product and very expensive - don't fall for it! These guys use Facebook advertising promoting 60% off and last day to order. It's a scam. The product is expensive, I bought two at $66.50 each. I tried to cancel a few days later and they said it had been dispatched but the tracking details said nothing had been lodged by the sender. They said I could reject when it was delivered and it would be returned to them for a refund. But the package had to be in good condition. The package arrived ripped open, so I had no way to return it. The quality of the product was absolute rubbish. WAY too small for my dogs, and really thin and cheap. While waiting for my order I bought some similar beds in Kmart for half the price and MUCH better quality than this. It's no wonder they have so many poor reviews. DON'T fall for the lovely pictures and claims on their website! I have attached pictures of the package, and the product compared to the Kmart one I bought. No comparison!

The refund policy states refunds will only be made if full price was paid for the item. After six weeks waiting for the items, I discovered that the order was processed only after I inquired about delivery. The items have still not been received. I will contact my credit card company to back charge Mr Fluffy Friend

Bed arrived timely and in excellent condition; color is very nice. Washed it once and came out as fluffy as ever. Dog loved it at first sight and keeps him very calm when I'm away.

MrFluffyFriend (they are NOT your friend) calls the bed I ordered XL. Our dog, who is 53 pounds, hangs off the side of it. This is cheap Chinese junk at an exorbitant price. Do not be taken in. Get a good quality dog bed at your local Costco for much less. I am so angry I was taken in by these people. They should be reported to the BEtter Business Bureau. And by the way, the junk takes forever to arrive.

Since writing the review below, I have received the product I ordered. It's not worth the £52 I paid for it, but it's decent enough quality. I'm just pleased I received it after waiting so long. Customer services eventually emailed me back and a few weeks later I received my order.

I wish I'd looked for reviews before I ordered, but I stupidly trusted the company. I now know I've been scammed and they have £60 of my money. Product never received. No response to queries. STAY AWAY from them.

This item was packed in a very, very small bag. I did not unwrap it, knowing what was inside wasn't the dog bed I ordered: an XLG. I told the company I wanted to return it because I knew it wasn't what I had ordered. They debated me over ten times over email. Finally, they said I could return it, but it had to be shipped to China! The item was shipped from NJ. I told them had I known their return policy mandated a return to be sent to China; I told them I would NEVER have ordered it.
Eventually, I opened the bag, and not to my surprise; this was not the dog bed I had ordered! It was a cat bed! This bed is NOT extra-large (see what I ordered). I emailed them again and said, "I told you this wasn't what I ordered and expected a full refund.' I said I would ship it back to where it came from, JANE, NJ. This company, BTW, is shady; Google them.

The pet beds are great. Had to get a second one. My cat never leaves her bed, but I wanted to put one outside for her to be warm and comfortable all the time. Thank you!

Ordered this for our dog who has anxiety and doesn't sleep well. Gave it to him for Christmas, not only does he love it, but so does his girlfriend, our other dog. Ordering another one now

I requested to cancel my order a minute after I placed the order due to a change of mind. I immediately wrote an email to contact them. Did not hear anything back. I wrote another email on the same day as I found another email address but still have not heard anything back. I also used their customer form online, still no response. After six days, I received an automatic email saying they had shipped my order. I use the tracking number to see where the package is, and it is through USPS, but the shipping info is not up yet. They are just trying to get your money, and it is not worthy buying it here. Amazon has the same project and way cheaper than this place.

My order has not arrived. Tracking number not recognised by Australia post. Emails just get generic replies. I wish I had looked at reviews before I ordered. DO NOT USE this company.

I received the catastrophic Fluffy bed, a package the size of a box of corn flakes, bed made with a VERY light material. Weighed about 1 kilo.
My dog lay once on it and deformed it. I had ordered a large bed, but receive a medium. So thin, that the weight of the dog makes him touch the ground. You give 30 days warranty. I paid 98$ for it. To return it, I was obliged to get your tracing system, $ 100, plus the cost of stamps. A real joke. Fluffy people does not need tracking, but that is his way not to give your money back. This is dishonesty. I was so frustrated that I threw the dog bed in the trash. Their passion for the comfort of our four-legged friends is the greatest hypocrisy coming from this country.
When I complain, I receive that kind of letter. (make shorter) "Please know that we take pride in providing the best quality of products. We'll use your feedback so that we can improve it. Call us for further help. We will give 15% of refund if you keep the bed. Thank you for helping us to improve our service.
Gilles Dubois
That is all the help you will receive from this people.

Ordered this bed after seeing ad on Facebook. Totally regret not checking reviews before ordering. First clue that there was probably going to be an issue is that it took forever to arrive. Was so disappointed at the quality and workmanship of the bed. It is NOT made with plush material, but a cheap almost plastic like material (see pictures). The bed has little to almost NO stuffing in the bottom part of the bed ( see pictures). It appears the stitching isn't even complete around the sides and has an "industrial" smell to it. I paid $80 for something I wouldn't have even paid $5 for! Unfortunately my husband opened the bed and threw away the package before I got home and according to the site there is no refund unless it's in the original pack. DO NOT waste your money on this bed!

We just received an xxl dog bed, which we purchased from MyFluffyFriend, at a cost of $84.00 supposedly discounted from the $210 regular price. The bed is a piece of junk, with about as much filling as an average size teddy bear, not worth $20, much less $84, or $210., and no way resembles the beds pictured in their advertising/site. Their 30 day customer satisfaction/return policy is a joke in that is specifically states that no refund will be granted if the plastic seal is broken. In order to see what a piece of junk the bed is required breaking the sealed plastic bag.

It's nothing like the advertisement. Very little padding in center of bed as well as sides and my 100 lb GSD will not fit on it despite the website naming this breed specifically for the xxl size!
What a scam! Everything I read said it could be returned to nearest warehouse and you had a warehouse in the USA! You lied and are giving false advertising to those who believe your bull! Believe me I will speak the word to prevent others from falling victim to your lies. Figure's you're in CHINA where lies are SOP!

I wish I had found this site before buying a Mr. Fluffy Friend dog bed. All of the comments about the poor quality of the product and a bad return policy match my experience unfortunately. My dog didn't like the bed and wouldn't use it. And it was smaller than expected as many reviews noted. Considering it was about $50 I tried to get a refund and when I contacted the company I was offered a 15% refund or to return it to an address in China. The policy made clear they'd inspect the bed once it was received and determine if the refund would be issued. I didn't want to go through the hassle of returning to be told there was a defect and then receive nothing. It definitely wasn't an easy return process so I took the paltry refund, but would never buy anything from them again. As others noted all of the reviews on their site are positive and you can't leave a negative review. Lesson learned. And I see that a Mr. Fluffy Friend keeps responding to these negative reviews that an order number isn't provided so they can't help. Well my order number is *******, so let's see if their bot just replies with its usual canned response.

Total garbage from CHINA. Way over priced. Try to return it and you have send it to CHINA!
Reviews on their site are totally fixed, all 5 stars. Nothing else. I feel totally ripped off.

I'm so angry this company advertising that their beds are great and fluffy and the X-Lg is so big. Well the couch bed is falling apart and the exact bed I paid 3x's more for is the exact same size as my medium one at home. I've been using these for a little over a week and they look old the fur is smashed and it's just ridiculous. I'm ready to talk to an attorney for false advertising.

Yes, this bed looked amazing and the reviews on their website sounded great! So I ordered one. It took me several weeks to get the bed and when I did I thought it was a joke. It was packed in a cube form inside plastic wrapping. There were no instructions, or even a notice from the company. The bed was flat so I e-mailed Customer Service and received instructions that said to allow it to sit for 2-3 days until it fluffed up, and also to give it a slight shake to move the stuffing around. I followed their instructions, but unfortunately nothing happened. Sure there is stuffing inside, however it is all clumped together and doesn't spread apart. It's now been 3 weeks, and the bed has not fluffed up. I contacted them to see how to return it. Well...you need to return it on your own, pay for it on your own and the company is in China. It would cost me more than half of what I originally paid to do this. They also offered a 10% discount on the total cost if we decided to keep it. I threw my hands up, promised myself to read ALL reviews and decided to keep it and donate it to a shelter, besides my dog did not want to sleep on it. So my review is simple DO NOT BUY FROM MR. FLUFFY FRIEND!

Just received this poor excuse for a dog bed quality is truly rubbish nothing like what was advertised I'm afraid I wish I'd read all the reviews on this company before I ordered shame on them for not being truthful re the quality I ordered X-Large it's not big enough for my cat very disappointed.

Cursing myself for falling for their BS. The pictures are a lie. It comes vacuum packed and to return it their policy is "The unit cannot be returned under the 30-day return policy if the plastic seal is broken, as the safety of the unit may be compromised. In other words - you can't tell at all what it will be like until you open it, and then you can't return it. And it is terrible quality. These thieves should go to jail.

I bought an XL bed for my 65 pound dog and it doesn't fit her. The bed is way too small so the sizing they give you doesn't work. After 2 days of having it, she was able to tear into it and all the stuffing came out of it. Worse purchase I have ever made. It is complete garbage. Do not buy this for your baby. It doesn't work. After spending $65 for this product and trying to get a refund, which has not happened, I DO NOT
RECOMMEND this item at all!

Took an age to arrive and when it did it was woefully too small - I had ordered a Large (suitable for a whippet, the website said). My whippet is 19 inches to his shoulder and could barely get half his body on it.
I repeatedly asked for a return address only to be told to "fluff it up"!
When they finally sent a return address, it's in China. I'm UK based and they definitely have a Europe hub but won't give me the address.
I have donated it to a dog shelter.

If you buy a bed you will spend hundreds of dollars for a bed that is Slightly better than dollar store junk! Don't waste your time! It's is a total scam and complete garbage!