MrFluffyFriend

I hope that people will read this before handing over money to this company. Unfortunately for me, I did not and am now regretting it big time! The company is located in China and it appears that their customer service email (which is the only way to contact them) just says the same things over and over to customers to placate them for a while… from other reviews I've read, the product will probably never arrive. And if it does and you open it, only to find the quality extremely poor, you will not be able to obtain a refund, because the product was opened! So, you will be chasing your tail and kissing your money goodbye!

I ordered an xxlarge bed in dark Grey, they sent me anavy blue smaller size. Then lied to my bank about it. Don't buy from them they are dishonest and when I told them It all wrong they said " can't you give it to a friend"

Alfie took to his fluffy day bed instantly. He goes to it regularly and even has fun trying to bury a biscuit in it for later. It was a good buy at an affordable price.

I got the bed for a new dog He would never lay on it Customer service gave me many resolutions to help the dog and also offered a refund A bad storm came and I put the bed on my lap He laid on it and instantly stopped trembling I leave the bed on the floor and he sleeps deeply

It was very easy to order and came quickly as well. Not only do my dogs love them, as I ordered 2, my cats will sneak in on them as well whether the dogs are in them or not :)

I have a great Dane that I bought this bed for. I recommend not buying of you have a large dog because there xxl bed only fits Medium size dog.
XXL Really?

This is a review about Mr. FluffyFriend customer service, not the product itself. To cut to the chase, BE VERY SURE BEFORE YOU BUY, THAT YOU WON'T BE RETURNING THIS PRODUCT. To quote their webstie "If you or your fluffy friend decide it's not the perfect fit, a full refund is assured!" RIght. But, you will be paying full return costs--which means sending it back to CHINA! Even though the return address on the actual package was in New Jersey. Though I don't think the reason for return is relevant here, the reason was because my pet had passed away, and I told the company this.
When I told them that the cost of return from the US to China was more than what I paid for the product (the return cost was over $80), they courteously but unhelpfully said, "yes, return can be expensive." They offered me a 25% refund (to keep the product), and I felt I had no choice to accept. I guess I'll donate the bed to a shelter.

I wouldn't rate it if I could.

I placed the order to be advised by return email that there was a ridiculous delay time. So I immediately contacted them to cancel the order but was told it was too late and I could return it within 30 days.

Quality and size are ridiculous.

The quality is really poor for the money, i could see this just from the packaging... I could get something from the market for less than a tenner.

I enquired about sending it back upon receipt and told it would need to get sent back to China! And that I would have to pay for postage and package, how much would this cost?

They have offered me a discount to keep it. I said I would accept this and so now I've opened the package. BUT.

I ordered the medium bed for my small dog. This bed is tiny! No way will my dog be able to sit on it let alone lie down. I think it would suit a little yorkie and they need to review their advertised sizes as this has been mis-sold.

Feels like a rip off and the last time I'll buy off the Internet from a company I don't know

This company is NOT in the Uk. It is simply cheap products from China. They do not give refunds and the customer service is awful. They sent me the wrong item and 13 emails later are still insisting I pay return postage (to China!)

We made the mistake of ordering one of these so called BEDS
It is like a duster Although Fluffy Friends offered a full refund if not satisfied we have to send the product to CHINA for the refund which will cost over $100 to post!
We are absolutely disgusted with the product - which we only half unpacked to see the terrible quality - AND the customer service we have had dealing with this issue

The bed on the website is NOT the bed you get. They make it seem like it's going to be this massive fluffy cloud of a dog bed, when in fact it is not.

When I had not received my order a month after placing it I tried to cancel it and was refused. And they won't issue a refund until they finally send the bed and I return it at MY expense!
Can their customer service be any worse?

The bed is almost perfect! Zeus and Athena love the bed, they take turns lying in it. The only thing is that it is thinner the I expected. I am assuming the smaller the bed the more cozy it is.

I read a lot of reviews regarding this product, but none of them prepared me for what was delivered. One I did not have the delivery issues, my dog's bed arrived in a decent amount of time but when it did arrive I was a bit shocked. I purchased an XL for my rottweiler. The bed arrived and it was folded up and the size of a set of queen size sheets. I was like no way is this a fluffy bed. There is absolutely no stuffing inside. You can put your foot on it and it goes to the floor. My dogs ignored this bed and the only way to get them to use it, is by placing it on top of their regular beds and still they don't look so relaxed. They look bored. Beware of this product. Those pictures look great but they are not the product that you will receive.
M

I ordered a doggy bed but when I read my order they charged me for 2
I notified them of this mistake to no avail and they told me they can't
Refund my money so now I will be receiving 3 beds I don't want
These beds will all be returned and I expect a full refund of my moneys

I'm not going to list all the issues I've had with this company.
Suffice it to say:
No responses from company no matter how you try to contact them for whatever reason.
I've disputed the charge with my cc company and have a note on my mailbox and house saying I am refusing any shipment from this company - IF it every ships, which is highly unlikely.
UPDATE: I was able to speak with my mail carrier. She refused both packages. Let's see how long or IF MrFluffyFriend ever acknowledges the return. As of now I've NEVER received a response from them.

Bought the XXl bed for my amputee golden retriever. Way too small for him and absolutely no padding. Contacted via email 3x times ( no customer service number) have not heard back. Will be contacting BBB.

Horrible, I asked them to cancel before I received as it was taking over a month. They said it was on the way and could not refund. I received 1 of 2 and I was shocked to see the flat flat bed almost no filling.
Rip Off! Total rip OFF! There should be a way to get our money back.

Bought the largest bed but not big enough for my lab. He refused to have anything to do with it so we gave it to his girlfriend, also a lab, but smaller and she loves it.

After I reviewed Mr. Fluffy friend as a scam, they contacted me and said how can we resolve this matter. I said you tell me either issue A credit or send the bed. At this point I would prefer a credit because I don't trust this company. Have you read all the reviews? This company is a total scam. To date I have yet to receive a response from them. I am reporting them to the Better Business Bureau and will keep writing as many negative reviews as I can.

For Spitz (3 kg) 50 cm, as it seems to me all the same is not enough (the quality is cool, I will order more! I suggest you make one for humans too, because I want one for myself!

We ordered this bed because it looked so thick and comfortable. It took forever to receive it, and when we opened it we were so completely unhappy, actually we were very very angry! It is NOTHING like it looks in the pictures. Complete false advertising and a rip off! Of course it could not be returned because they told us it has to be in the original packaging, but that is impossible to do. It was vacuum sealed when we received it and there is no way human possible that anyone is getting it back in that packaging. I would not recommend this product to anyone! There are many other brands out there making a much better quality bed for your pet. Our pets are our best friends so they deserve much better than this rip off bed!

Place an order for 2XL dog beds which arrived on different dates from different locations. The first bed I received stunk like fish and had almost no padding. Every after a full day outside in the sun the smell did not go away and my dogs refused to lay in the bed. I contacted customer service and they offered provide a 15% refund. If I wanted a full refund I was responsible for the shipping. They then gave me an address in China to return the beds. The US Post Office stated it would be over $800 to ship the box to the address in China. DO NOT ORDER FROM THIS DISREPUTABLE COMPANY!