MrFluffyFriend

No responses to multiple requests on e-mail. I want to cancel the order but nobody is listening. I'm worried that this is a scam company.

I purchased MrFluffy bed for my pup who is very anxious. The description of this bed was very true to fact. She absolutely loves it!

My dog loves his new bed! Soft and comfortable. He is very content lounging or sleeping in his new bed. So glad I got it for him.

MY ORDER #******* - WAS NEVER DELIVERED - I WANT A REFUND IMMEDIATELY. YOU WITHDREW MY MONEY ON 5. 2. 22. IT IS NOW 6. 1. 22 AND I NEVER RECEIVED IT. PLEASE REFUND MY MONEY AND RESPOND TO THIS EMAIL. I REPORTED THIS TO THE FEDERAL TRADE COMMISSION.
Report number: *******

VIRGINIA BOLINGER, ESQ
*******463

I don't like to write negative reviews on a products, but prospective buyers should be aware with this purchase. What the company describes and what they picture on their website and what you receive are very different. My husband found this product and ordered it. We were looking forward to receiving the bed, as the pictures show it as full, dense and comfortable. To say we are disappointment by what we received is an understatement. I feel defrauded by false advertising. This bed has zero support, it is not full or dense, somewhat of a flat pancake. It is made of cheap clumpy foam that you can feel throughout. It will likely fall apart within a few months if not sooner. The quality is like the cheap and horribly made stuffed animals you win at a fair or as a video game prize. I contacted the company within hours of receiving the product, it took 48 hours for them to get back to me and two additional emails to get the return info. Not only is at your own expense to send this substandard product back but you have to send it back to China. We paid $83 for this and quite honestly, we wouldn't recommend if it were $20.

If you scroll down it states that "any false statements from an individual may be against the law".
What is against the law is that this company has false information as far as the care instructions for their orthopedic beds for dogs. You will find that they say these beds are washable on the gentle cycle and can be dried in a dryer. I followed those instructions and it ruined the bed! When I contacted the company through emails, the only way you can get in touch with them. I was told not to "soak" the bed in water. It is intended for "spot cleaning only". They told me that they are sorry for any inconvenience and thanked me for bringing this to their attention for future improvements in the company. Getting customers to buy your product and you put incorrect care instructions for that product which resultes in ruining the item and then the buyer is told the company is unable to return a refund or replacement for the ruined product if it is over their 30 day agreement. THIS IS DELIBERATELY MISLEADING CUSTOMERS AND SHOULD BE AN EASY CASE TO WIN IN COURT. I suggest telling all your friends and people you know NOT TO BUY PRODUCTS FROM THIS COMPANY BECAUSE THEY LIE TO THE CUSTOMER AND DO NOT TRY TO KEEP THE CUSTOMER COMING BACK BY REFUNDING MONEY THAT WAS DUE BECAUSE OF THEIR DISREGARD AND IGNORANCE which results in damaged goods that they sell to the public‼‼ WE SHOULD ALL INFORM EVERYBODY WE KNOW NOT TO TRUST OR PURCHASE ANYTHING FROM THIS COMPANY!
A dissatisfied and disgusted former customer.

Quality, size, returns, customer service, you name it, this is the worst Chinese-made product. Don't buy it!

Henkie absolute loves his new bed, fast delivery for international shipment of 7 days. Fast reply from customer support within 2 hours. Overall satisfied

The fluffy dog nest arrived on time and well packaged. It's super soft and snuggly for our doggie friend Thanks R.G.

As others are saying, this is a ripoff product - which takes way too long to ship for what it is: Junk
Be suspicious of the positive reviews... which makes you wonder who those folks really are?

This is so soft and comfortable. My girls love it. I got the largest so they could share it and it's perfect for them.

I placed my order and paid in full. Payment was taken from my credit card. I have NOT received my item and they have my money. There is NO PHONE NUMBER to contact them on the website! Only way to contact them is via email. I keep getting the response that my item is on its way with false tracking information that links to a blank page.
WOULD GIVE ZERO STARS IF POSSIBLE

Don't ever. Purchase from this business.
It is one of the worst experiences buying online I have ever had.
1.At the end of the day due to misleading advertising... product is NOT as pictured! (cannot stress this enough!)
2. Took much longer than delivery time frames and even longer than the extended time frame they use.
3. Ignored requests to cancel until they finally responded saying it was too late to cancel as product was on the way and I could return it when I received it.
4. finally received it... it was rubbish. Definitely nothing like pictured or described.
5. Refused to pay for return postage to CHINA after they couldn't cancel it
In the end I got 24 dollars refund to keep it so paid 74 dollars for a piece of material with hardly any stuffing.
DONT BUY FROM THIS COMPANY... THEY STATE THEY DO A LOT FOR CHARITY BUT OBVIOUSLY THEY DONT CARE ENOUGH ABOUT THEIR CUSTOMERS WHO HELP THEM DO THIS... IF THEY EVEN DO THIS.

My dog Charlie is just a little pup and he loves the snuggle bed so much. It encloses him in so much comfort, no matter how he sleeps.

I never write reviews, but I am so dissatisfied with the deception of this company. The reviews on the company website are amazing, the bed looks like something I would even sleep on, but when it finally arrived (after 3 weeks), it is NOT fluffy like the picture makes it seem, the color is an UGLY blueish grey and my dog is better off laying on the hard floor. When I went to look at the return policy, all they give you is an email to send your request to and Joyce, who seems to be the only one working for this company, sends an email back saying that I AM responsible for shipping costs to return it to CHINA when supposedly they have fulfillment centers here in the US! TOTAL TOTAL TOTAL SCAM! Do not waste your time or money buying this cheaply made bed! Joyce-if you read this, my fiance is very famous on social media and he will be letting everyone know about our experience and your fraudulent fake company.

My cats love it! It has really helped comfort them. And it's very pretty too. Love that it's machine washable. Thank you!

I ordered a month ago. Its after Christmas and no bed, also no response! Worst customer service, don't buy! It's a scam company. I wouldn't even give 1 star. Ripping people off during the holidays!

Not happy with product and way too overpriced for item. Dealing with company is a joke. Cannot exchange for larger size without paying to go to China $$$$$. Not worth it.

I wanted to return the bed and was given a return address in China! And I have to pay for postage. Their 30 day satisfaction guarantee is a joke. Now I'm stuck with a 50.00 dog toy.

Shipping took a while but my Yorkie loves her bed. She even gets in it during the day. It's so soft.

This store has a great selection of fluffy pet products. I feel good knowing that I'm giving my pets fluffy products that are secure and stylish.

Jimmy loves his new bed. It arrived safely and the green colour is wonderful. I'd highly recommend your products. Thank you.

As everyone here has said they send you a cheap poorly made product that is nothing like advertised. If you'd like to to return it good luck. They have so far refused in three emails to provide an address for their warehouse for return shipping. Best of luck to anyone getting your money back out of these criminals.

Update
As you can see they have sent the standard reply asking me to contact customer service. I have been in contact with them at the provided email. Joyce, thier customer service representative has been less than helpful (the same name of the one good review on this site btw)
They have so far avoided any real answers and have refused to provide a shipping label or an address for the return. As it states in their returns policy you have 30 days to return it to the nearest warehouse. Your guess is as good as mine as to where that may be. The have no listings or instructions for getting that information.
Sadly I have to admit I have been scammed by a common practice scam. They provide a photo of a nice product that would be possibly worth the price then send you a poorly crafted product that looks a little like what they showed you. Since the get to provide a tracking number they get to provide proof of delivery. Good luck getting your money back after that.