- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
MrFluffyFriend has a rating of 1.7 stars from 448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 626th among Pets sites.
This company responds to reviews on average within 21 hours
Ordered product over a month ago. Still hasn't shown up. They sent me an email that was titled tracking info but there was no tracking info. Said they'd offer me 10% off on my next purchase because of the delay and if it was something I was interested in to contact them. I wish I'd read these reviews.
I ordered in November. It hasnot showed amd they claim they sent it and since it left their shop, they arent liable for their shipper (yet USPS says they are still awaiting the item and this has been the situation). Avoid this scam at all costs! They refused to refund or send another.
Your company showed great customer service. The first bed I received was damaged and they replaced it.
Thank you. My cat is very happy.
Date of experience: July 26, 2023
I complained within days of receiving a scrap bed, it was so poor it was unbelievable, TRY GETTING YOUR MONEY BACK "AS THEY SAY" they told me to return it at a cost of £20 in order to get the cost of the bed {£26] back. THIS COMPANY IS A JOKE WHO STOPPED TALKING TO ME AFTER COMPLAINING.
Tip for consumers:
DO NOT BUY THIS JUNK AND YOU WILL LOSE NOTHING.
Products used:
I purchased a dog bed, It come in a 12" die ball which when opened was VERY poor quality, I requested a refund and they asked me to pay £20 to return it but no refund for return postage.
I complained and they STOP returning e mails or even answer you.
DO NOT BE FOOLED I RECIEVED JUNK AND PAID £26 FOR IT, YOU WILL GET NO REFUND THEY LIE.
Date of experience: May 5, 2022
Hello David, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
The orthopaedic bed was not very fluffy or thick. Returns have to go to China which is not on website.
Tip for consumers:
Need to send any refunds to China address although shipped in UK. This is not stated in their refunds
Policy or on their website. Cost of returns is not practical. Misleading.
Date of experience: January 9, 2024
Dear Janet,
We appreciate your feedback and apologize for any confusion. We strive to provide a delightful experience with our MrFluffyFriend™ products. We're sorry to hear about your disappointment with the orthopaedic bed. We'll certainly look into making our product descriptions more transparent.
Regarding returns, we understand your concern. To enhance our service, we are actively working on improving our return process, including a clearer policy on international returns. Thank you for bringing this to our attention. If you have any further questions or concerns, please feel free to reach out to our customer support team again.
Best regards,
Sarah
Team MrFluffyFriend™
Very very untruthful with there shipping dates. My order has been sitting in a warehouse ( LOCATED APX 40-50 MILES AWAY FROM MY HOME) since 12-15-22 and the USPS is still awaiting the item as of todays date 12-26-22. UPDATE 12-27-22 PACKAGE IS STILL AT THE WAREHOUSE.just asked for a full refund.cant wait to see how that goes.NEVER RECD THE ITEM.THEY ARE NOW TELLING ME I MUST NOW FIGHT WITH THE UPS FOR A REFUND OF A LOST PACKAGE. WILL INSTEAD FILE A REG E WITH MY BANK AND LET THEM FIGHT IT OUT FOR A FULL REFUND.
Tip for consumers:
STAY AWAY FROM.NO CUSTOMER SERVICE.THE TRACKING INFO THEY SENT ME SAYS THE ITEM HAS BEEN BEEN WAITING for THE USPS SINCE 12-15-22 ON LONG ISLAND, NY.i am in NJ.why 11 days????
Products used:
xxl dog bed (PURCHASED-NEVER RECD)
Date of experience: December 26, 2022
Dear David,
Thank you for bringing your experience to our attention. Our sincere apologies for the inconvenience caused. If the tracking information showed your package as delivered to your address but you didn't receive it, it's possible that it may have been stolen from the property or misdelivered by the carrier which is beyond our control. We are sorry for what happened. You may contact us via email at info@mrfluffyfriend.com if you need further assistance.
I bought 2 x beds which were the wrong size. I emailed to let them know I wanted to swap them and they said do not pick up the last bed from the post office and it will be returned and I will get refund so I can purchase the new one - only we had 2 beds which came seprately so I collected the bed from Aus Post and then put both of them into a large envelope and returned to the "return address". Inside package both beds were still in original wrapping. No nothing for months. Followed up only to find out that the return address in NSW has apparently discarded the beds as they were meant to be returned to CHINA by me in a different way that was not told to me when I requested the return. Now they want me to go to NSW (From VIC) knock on the PO Box and get my "discarded" beds back from there and repost to CHINA. LOL. Wasted $169.10 DO NOT BUY FROM HERE.
Tip for consumers:
DO NOT BUY FROM THIS SITE. It might be cheap but we need to help out our small businesses here is Australia...
Date of experience: July 20, 2022
Hello Kari, It's hard to hear that you had a negative experience. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Do Not Oder! They do not respond. First time I sent an email asking when my order would be mailed and they said it was in production. That was over a month ago. Now the do not respond to my emails.
Tip for consumers:
They seem to be a scam with fake reviews!
Products used:
None
Date of experience: May 9, 2022
Hello Antonio, We definitely would love to resolve this matter with you. You can contact us via email at info@mrfluffyfriend.com.
Not sure if she likes it because she won't stay in it. But definitely not big enough for two dogs, so absolutely false advertisement!
Date of experience: December 4, 2023
Thank you for sharing your feedback, Carla. We apologize for any confusion regarding the bed size. Our team is dedicated to ensuring accurate product information, and we appreciate your input. We would like to assist you but unfortunately, you didn't provide your order number for us to check anything. If you have any further concerns, please don't hesitate to reach out to our customer support team at info@mrfluffyfriend.com, and we'll be happy to assist you.
Best regards,
Sarah
Team MrFluffyFriend™
My puppy loves her Fluffy Bed and it looks like new after the washing machine and dryer! I have a miniature dachshund puppy and got the small.
Date of experience: May 3, 2023
Thank you for your kind words and for sharing your positive experience with our pet bed, Eric! We are delighted to hear that your miniature dachshund puppy loves it and that it still looks great after being washed and dried. We appreciate your trust in our company and hope that our product will continue to bring comfort to your furry friend.
Please feel free to contact us if you have any further questions or concerns.
Sarah
Team MrFluffyFriend™
This thing is a terrible piece of crap. And their return policy requires shipping back to China! This company is a sham!
Tip for consumers:
STAY AWAY!
Products used:
Terrible, worst product ever. YOU HAVE TO SHIP BACK TO CHINA FOR A REFUND!
Date of experience: November 10, 2023
Dear John,
We apologize for the inconvenience you've experienced with our product. We understand your frustration, and we're sorry that you're not satisfied with our return policy. If you need further assistance, please contact our customer support at info@mrfluffyfriend.com, and we'll work to find a solution that better suits your needs.
Warm regards,
Sarah
Team MrFluffyFriend™
I ordered the calming blankets for my dog and they are buttery soft. They were shipped quickly and my dog loves them! Thank you!
Products used:
Blankets
Date of experience: November 13, 2023
Thank you so much for your paws-itively delightful review, Anne! We're thrilled to hear that your dog is enjoying the buttery softness of our calming blankets. Swift shipping and happy pets are what we aim for at MrFluffyFriend™. Thanks for choosing us to add some extra comfort to your furry friend's life!
Warm regards,
Sarah
Team MrFluffyFriend™
1. The bed is so soft your dog sort of sinks to the floor.
2. RETURNS...i'm in the USA and they say returns but its to CHINA
DON'T BUY DON'T BUY DON'T BUY Still in plastic so no pictures.
Products used:
I say partial as you have to pay for return shipping TO CHINA! DON'T BUY...a scam
Date of experience: March 16, 2023
Hi Corrine, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
Expect to wait forever to get your order if you get your order. I'm so angry with this company. Good luck.
Date of experience: December 19, 2023
Dear Sue B., we apologize for any inconvenience you've experienced. We understand your frustration and sincerely regret the delay in receiving your order. We would like to investigate this, however, you didn't provide your order number. Please send us an email at info@mrfluffyfriend.com so we can assist you further.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Sarah
Team MrFluffyFriend™
No filling in the middle. Not enough filling in the sides so they lay flat rather than stand. Fabric extremely delicate
Products used:
Dog bed
Date of experience: January 11, 2023
Hi Julie,
Thank you for sharing your feedback. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to assisting you further!
Lovely items i have two now both dogs love them, arrived earlier than expected, easy to order and will be using again.
Date of experience: May 13, 2023
Thank you for your kind words, Flora! We're delighted to hear that you and your dogs love our products. We strive to provide a pleasant shopping experience, and we're glad that your order arrived earlier than expected and that the ordering process was easy for you. We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Sarah
Team MrFluffyFriend™
DO NOT ORDER FROM THIS COMPANY! I ordered on November 22 and still have not gotten my $143 dog beds. They take 24 hrs. To respond to emails, and the responses are vague and lack any sense of customer concern. If I had known it would take so long even to just get a "shipped" email for an order- which wasn't until Dec. 3rd-, I would have given our new address since we were moving a week later. I emailed, the company said they were not able to change it even though the items had not shipped yet. It's now December 28th and no dog beds. I have called the post office, gone into the post office, checked the tracking. As far as I am concerned, the company should be looking for my items that are lost in the holiday mail clutter! As a courtesy for being a paying customer, why am I doing all this work and spending my time driving to post offices and making calls that take forever?! I AM OUTRAGED AND WANT MY MONEY BACK.
Date of experience: December 28, 2022
Dear Tricia,
Thank you for letting us know about this. I am sorry to learn that you haven't received your order yet. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
My babies love this donut, it is perfect for them, not sure how it will be once I was it, so far so good, I am satisfied and do recommend it.
Date of experience: June 23, 2023
Thank you for your feedback, Anna! We're thrilled to hear that your babies love our pet bed. Our team has put a lot of effort into creating a product that pets enjoy. We would love to send you an email about its washing instructions to ensure its longevity, however, you didn't provide your order number for us to be able to check your transaction details and send you an email. Kindly reach out to our customer support team for further assistance.
We appreciate your satisfaction and your recommendation. Quality is a top priority for us, and we're glad we could meet your expectations.
Sarah
Team MrFluffyFriend™
All OK.Do not be afraid to purchase this bed, it is wonderful! I throw it in the washer and the dryer and it comes out as soft as when I first bought it, and hold its shape! Great purhase!...
Date of experience: August 9, 2022
Hello Aspen, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
The only reason that i chose one star is because I couldn't choose zero stars…
I bought the product on 1/26/23. After unsuccessfully trying to track the package several times, it arrived 0n 2/14/23. They had delayed the order with the lame excuse that the carrier had "lost" the package. I had already sent 5-6 emails to by that time telling them to cancel the order. I kept getting "circular" emails that sent me back to the same email address over and over.
It arrived and I immediately asked for return instructions and got the same circular runaround several times before I got return instructions. Even though the product was shipped to me from a New Jersey address, the instructions said to return it to a Chinese address. When I got estimates for the shipping costs, they were well in excess of the price if the product. Even though it was a matter of principle by thi point i chose to not t return it for a refund.
Their tactics are obvious…stall shipment, stall return instruction response, ask you to ship to China, and by that time, the return window has closed and they would likely deny the return due ti time elapsed.
UNLESS YOU LOVE FRUSTRATION AND DEALING WITH A VERY DISHONEST AND SHADY COMPANY, RUN AWAY FROM ANY OFFERING THEY HAVE.
Tip for consumers:
The only reason that i chose one star is because I couldn’t choose zero stars…
I bought the product on 1/26/23. After unsuccessfully trying to track the package several times, it arrived 0n 2/14/23. They had delayed the order with the lame excuse that the carrier had “lost” the package. I had already sent 5-6 emails to by that time telling them to cancel the order. I kept getting “circular” emails that sent me back to the same email address over and over.
BUYERS BEWARE!!!
Products used:
Dog bed
Date of experience: February 21, 2023
Hi Scott, thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at info@mrfluffyfriend.com.
We hope that you will give us another opportunity to make things right for you.
CRIMINALS DO NOT GIVE CREDIT CARD
CRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARD
Tip for consumers:
CRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARD
Products used:
CRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARD
Date of experience: April 23, 2022
Hello Clive, we want to make sure your concern has been addressed. You can contact us via email at info@mrfluffyfriend.com.
I ordered 2 beds for my dogs they arrived 2 weeks apart. Trying to get a refund on1 as it was not opened.
Tip for consumers:
Go elsewhere. Not worth the trouble. Poor quality, poor service
Products used:
XXL dog beds. Never fluffed up. Sent one bed back Priority. Mail. They picked it up at the Post Office. Still waiting on refund. NO TELEPHONE number for customer service. Stay far far away.
Date of experience: May 31, 2022
Hello Melody. I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
They have given three different shipping number and parcel companies, please keep away I wish I had read up on them first!
Date of experience: August 17, 2022
Hello Lisa, I want to make sure that this matter is resolved. Please send us an email. We will be waiting for your message.
AVOID THIS COMPANY. They still do not offer to refund/exchange a DEFECTIVE BED. They ADMIT THAT THE RETURN IS TO CHINA and is very expensive. MFF has ZERO COMMITMENT to Customer Service and Customer Satisfaction. DO NOT do business with this company. You will be very unsatisfied and if you have a problem they will not refund, exchange or take a return...even for DEFECTIVE PRODUCTS. SCAM/DISHONEST
AVOID THIS COMPANY! THIS COMPANY IS 100% BASED IN CHINA AND IS AS DISHONEST AS THEY CAN BE. First, the quality of the beds are very inconsitent, I bought two and one was severely overfilled so my dog would roll off instead of sink in, and it had a horrible musty odor that would not go away even after one week. I tried to return the bed and was given a return address IN CHINA...the cost to return was twice as much as I paid for the bed. They did offer a 15% discount and also said that I could donate the bed (but no exchange or refund) but never addressed the real problem that the bed was defective and stank. DO NOT DO BUSINESS WITH THIS COMPANY...VERY DISHONEST CHINA BASED BUSINESS.
Tip for consumers:
AVOID THIS COMPANY. As you can read in their reply, they still do not offer to refund/exchange a DEFECTIVE BED. They ADMIT THAT THE RETURN IS TO CHINA and is very expensive. MFF has ZERO COMMITMENT to Customer Service and Customer Satisfaction. DO NOT do business with this company. You will be very unsatisfied and if you have a problem they will not refund, exchange or take a return...even for DEFECTIVE PRODUCTS. SCAM/DISHONEST
AVOID THIS COMPANY! THIS COMPANY IS 100% BASED IN CHINA AND IS AS
Products used:
Dog Bed
Date of experience: June 18, 2023
Hi Dan, we apologize for any inconvenience you have experienced. We take customer satisfaction seriously and strive to provide high-quality products and services. We are committed to resolving any issues you may have encountered with our bed.
Regarding returns and refunds, we understand your concerns. Our return policy is designed to ensure a smooth process for our customers. We apologize if the return address and the associated cost of the return shipment didn't turn out as you expected. We appreciate your feedback and will take it into consideration to improve our processes.
If you still need further assistance, don't hesitate to reach out to our customer support team. We are here to assist you and find a satisfactory solution.
Sarah
Team MrFluffyFriend™
Super soft, very happy. It is come very fast. By this site of the survey found that day. We use the verson of the site for analytice subject and personalization them.The very nice color.
Date of experience: August 24, 2022
Hello Tm J., thank you very much for this wonderful review! We only want what's best for your beloved pets.
This is a scam. The dog beds are so thin and has zero support. They are good at playing a trick on you! Be aware!
Date of experience: May 4, 2022
Hello Johan, We try to constantly improve our products and services with helpful feedback like yours.
My dogs (Beagles) destroyed Mr Fluffy Friend within 60 minutes of arrival.
You may as well flush you money down the toilet
Date of experience: June 1, 2022
Hello Jamie, We are terribly sorry to know you are unsatisfied with our product. We have created our beds from materials that we trust. However, we cannot guarantee against the damage pets can cause, after all, dogs can chew through solid bone so NO fabric is safe. Thank you for understanding.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Thank you for your kind words and positive feedback, Raimund. We're delighted to hear that you had a great experience with our customer service. We always strive to ensure our customers are satisfied, and we're glad we could promptly replace the damaged bed for you.
It warms our hearts to know that your cat is very happy with the new bed. Happy pets make us happy too!
If there's anything else we can assist you with in the future or if you have any further questions, please don't hesitate to reach out. We're here to ensure your furry friend's comfort and happiness.
Thank you for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™