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MrFluffyFriend has a rating of 1.7 stars from 446 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 626th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
I ordered in November. It hasnot showed amd they claim they sent it and since it left their shop, they arent liable for their shipper (yet USPS says they are still awaiting the item and this has been the situation). Avoid this scam at all costs! They refused to refund or send another.
Vendeur à fuir!
Produit beaucoup plus petit que prévu. Et quand vous demandez un retour du produit pour remboursement, le vendeur vous demande de le renvoyer... en CHINE! Evidemment, le site, qui porte un nom anglais, n'indique pas que le "retour sous 30 jours" se fait vers Chine. Cela devrait être mentionné. Conclusion: le retour du produit (à nos frais) va coûter la moitié du prix de la panière que nous avons achetée. Il faut que les acheteurs soient prévenus.
Tip for consumers:
Price of return is too hight ! Poor product, too small
Products used:
For dog
Date of experience: July 15, 2023
Good size. Very soft to the touch beautiful color the cat will appreciate I thank you...
Date of experience: August 21, 2022
Hello Talha, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
Everything is fine the Cats and the dog like it...
Date of experience: August 9, 2022
Hello Mary M., we are glad to know your cats and dog like the bed. This review made our day. Thank you very much!
Fits the description and arrived a week ahead of schedule...
Date of experience: August 9, 2022
Hello Alipa M., Your positive review just made our day! Thank you so much!
Very nice bed my cat is still in the process of acceptance...
Date of experience: August 9, 2022
Hello Haris, we appreciate you taking the time to write us a review. Give it some time. Some of them may need some time to accept the bedding as part of the home. Thank you very much!
PLEASE DO NOT PURSCHASE FROM THIS COMPANY. It is a scam they take your money and don't send product. I'm currently on phone to bank
Date of experience: August 22, 2022
Hello Stacey, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
I paid for a product on December 6th and still have not received it. There is no customer service phone number which clearly shows that they don't even honor their own business. When I send emails, they only send a generic response and NEVER have they reached out to me! They now have my money, and I have had complete silence from them.
Products used:
Dog bed
Date of experience: December 30, 2024
Placed order on 12/5 and now, a month later and about 10 emails to MrFluffy, no response or product. Only exception was a response to my very first email, apologizing for delay, due to the holiday season, please be patient, should be a couple more days. Beware of this company, as if this is not a scam, it's at the very least very poor customer service.
Products used:
None - as i never received the order. I ordered an XL bed and a M bed.
Date of experience: January 3, 2025
Nowhere in ad did it say it was coming from China.
It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible.
Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
Tip for consumers:
Mrfluffyfriend sounds fluffy and friendly but product was very poor, they called a piece of shaggy fabric the size of a placemat, a small pet blanket. Maybe for a guinea pig.
Quality poor, service shameful. This company should not be allowed to do business in America.
Products used:
I’m saying no refund because you have to pay return shipping to China which exceeds the cost of the dog bed.
Date of experience: December 13, 2024
I ordered a dog bed and shortly after, I received a tracking number for USPS. Yet, it has been 2 weeks and this item still hasn't shipped. I received an initial response from the company when I inquired about my order, but it appeared to be a generic response. There were no specifics about my order. I attempted to contact them again and received no response. Today, I filed a dispute with American Express and received a credit within 5 minutes. This company has got to be fake!
Date of experience: December 15, 2024
I have sent multiple messages/emails to them about my order. They have no answered any. The website has had my order showing the same location as when it was ordered. This company is acting sketchy as hell
Date of experience: December 23, 2024
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Chère Daniel, nous nous excusons pour les désagréments que vous avez rencontrés lors de votre récent achat de notre lit pour animaux MrFluffyFriend™. Nous comprenons que la taille du produit ne correspondait pas à vos attentes et nous nous excusons pour ce désagrément.
En ce qui concerne le processus de retour, nous regrettons toute confusion causée par le lieu de retour. Nous nous efforçons de rendre le processus aussi fluide que possible et nous nous excusons si cela n'a pas été le cas dans votre situation. Nous apprécions votre commentaire et nous en tiendrons compte pour améliorer notre communication.
Nous comprenons vos inquiétudes concernant les frais de retour du produit. En tant que vendeur international, notre politique de retour exige que les clients renvoient l'article à notre site désigné pour traitement. Nous reconnaissons que cela peut entraîner des frais supplémentaires et nous nous excusons pour les désagréments causés.
Nous apprécions vos commentaires et nous nous efforcerons de fournir des informations plus claires sur la procédure de retour, y compris le lieu, afin d'éviter tout malentendu à l'avenir. Votre satisfaction est importante pour nous et nous nous engageons à améliorer nos services en fonction des commentaires de nos clients.
Nous vous remercions d'avoir porté cette question à notre attention et espérons avoir l'occasion de mieux vous servir à l'avenir.
Sarah
Équipe MrFluffyFriend™