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MrFluffyFriend has a rating of 1.7 stars from 446 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 626th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
I ordered in November. It hasnot showed amd they claim they sent it and since it left their shop, they arent liable for their shipper (yet USPS says they are still awaiting the item and this has been the situation). Avoid this scam at all costs! They refused to refund or send another.
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Date of experience: January 26, 2024
We have a 12 year old mix bulldog who has always reacted poorly to inclement weather by excessive drooling, shaking, and panic. We tried every "natural" remedy, calming vest, and kept a bed in our closet for her to escape to. Bought her your bed and she hasn't shook since. Not only that but our 12 year old min-pin loves hers so much, even though she isn't anxiety prone, that we literally have wake her and shoo her outside for her final potty trip at the end of the evening. Amazing product!
Date of experience: May 23, 2023
Thank you so much for sharing your wonderful experience with our product, Saskia! We're thrilled to hear that our pet bed has made such a positive impact on your 12-year-old mix bulldog's behavior during inclement weather. It's truly rewarding to know that our bed has helped reduce excessive drooling, shaking, and panic. We understand how challenging it can be to find a solution that works for anxiety-prone pets, and we're glad that our bed has provided a calming and secure space for your beloved bulldog. It's also heartwarming to learn that your 12-year-old min-pin loves her bed as well, even though she doesn't experience anxiety.
Your feedback means a lot to us, and we appreciate you choosing our product to make a difference in your pets' lives. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Warm regards,
Sarah
Team MrFluffyFriend™
This company promises a timeline they can't deliver. They print labels but do not send the product to USPS. And when the product arrives it sucks! I bought a XXL bed for my lab and German Shepherd...this bed barely fits a medium size dog. The label says 100 cms, its 80 at best. I also bought a blanket...it is more like a pillow cover, very cheap quality priced at $36.in total I paid $189...I could have gotten much nicer products at PetSmart for half the price!
Tip for consumers:
Stay Away from this brand they are scammers
Products used:
Bed and Balnket
Date of experience: January 5, 2025
Everything above! There's barely any fabric and the actual place where dog sits, it is smaller than the one I ordered and just not good quality. Too costly for such a flimsy item. Doesn't hold up.
Products used:
dog bed
Date of experience: December 11, 2024
When we bought an anxiety relieving dog bed, I was very sceptical, but within 24 hours of receiving it, our 8 year old pooch had stopped pacing. This started 2 years ago on bonfire night, and has continued ever since. He would pace around continuously carrying his favourite toy, but since getting this anxiety bed it has completely stopped.
We can't than you enough.
Products used:
Anxiety relieving bed
Date of experience: November 2, 2023
Thank you, Martyn! We're thrilled to hear that our Anxiety Relieving Bed made such a positive difference for your 8-year-old pooch. We're here to provide comfort and peace of mind for both you and your furry friend. Enjoy your anxiety-free moments together!
Sarah
Team MrFluffyFriend™
An order of two extra large beds arrived and I opened only one. The stench was overwhelming. I emailed asking for return instructions. After two weeks, a poorly worded email stated to air out the bed. I emailed again requesting return authorization and a refund. The eventual response was to say I could get a $10 refund if it was still in original packaging BUT even then, I was not given any return address or instructions.
I disputed the charge on my credit card and my card company agreed with the dispute.
It's been almost a year and Mr. Fluffy is sending me threatening collection emails. The notices are from somewhere in Europe! The original package has Chinese markings. So weird.
The product is disgusting and the company is running a scam.
BEWARE. STAY AWAY.
Date of experience: June 27, 2023
Hi Susanna, we apologize for any inconvenience you have experienced and appreciate your feedback. We take customer satisfaction very seriously and strive to address any issues promptly and professionally.
We want to assure you that we do not engage in threatening emails or participate in any illegal business practices. Since you didn't provide any order details, it becomes challenging for us to investigate the specific situation you mentioned. If you need further assistance, we kindly request that you write to us directly at info@mrfluffyfriend.com and our dedicated customer support team will look into this.
We apologize for any frustration caused and appreciate your cooperation in resolving this matter. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
Not as described on website. Ships from China in vacuumed pack bag. Does not fluff up when taken out of the bag. Then when u want to return it you get a run around. They tell u to sell it to someone else or ship back to China, yeh right… it's over $100 from where I live. I regret buying this bed. Usually I have good instincts about web sites but failed with this one. I will stick with Amazon, their website and returns are so much.
Tip for consumers:
Only full refund if you ship back to china
Products used:
Dog beds
Date of experience: July 22, 2023
Dear Natalie, we apologize for the unsatisfactory experience you had with our product and the inconvenience you faced during the return process. We take your feedback seriously and want to address your concerns.
We are sorry that the item did not meet your expectations and fluff up as described on our website. Our aim is to provide accurate product information, and we are working to rectify any discrepancies in the descriptions to avoid such issues in the future.
Regarding the return process, we understand your frustration. We are actively looking into streamlining our return procedures to ensure a smoother experience for our customers. Please know that we do have a return policy in place, and our customer support team is available to assist you with any return-related inquiries.
Once again, we apologize for any inconvenience caused. If there's anything specific we can do to address your concerns or if you have any other questions, please don't hesitate to reach out to our customer support team. We value your feedback and will do our best to improve your experience with MrFluffyFriend™.
Thank you for sharing your thoughts with us.
Sarah
Team MrFluffyFriend™
Buyer beware. This product isn't close to what is pictured or described. Zero fill. Dog is basically laying on the floor. I ordered the size listed for my dogs weight. Bed is too small. I paid $66,00 now shown on the website for $36.00, which would still be too much. Aldi carries better quality beds then these! Arrived with no paperwork so no way to return.
Products used:
Mr Fluffy Dog Bed hopefully returning.
Date of experience: April 28, 2023
Hello Beth, thank you for sharing your feedback. We're sorry to hear that you are not satisfied with your purchase. We strive to provide our customers with high-quality products, and we apologize that your experience fell short of expectations. We would like to make things right and resolve this issue for you. Unfortunately, you didn't provide your order number so I can't check anything for you. Please contact us with your order details at info@mrfluffyfriend.com, and we will work with you to find a solution. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
Both dog and cat readily enjoyed snuggling in their new beds. They looked so comfortable. Of course, being animals, they now both have shunned them, only occasionally using one. That's okay, surely they will decide to go back to the obviously comfortable beds, which now rest down the middle of our bed...leaving us to cling precariously on the outer edges. Ah, we love our pets. Thanks for asking.
Date of experience: June 2, 2023
Dear Nikola, thank you for sharing your experience with us! We're glad to hear that both your dog and cat initially enjoyed snuggling in their new beds. We understand that pets can be unpredictable at times, and their preferences may change. It's not uncommon for them to explore different spots and eventually return to their comfortable beds. We appreciate your understanding and love for your pets, even when they decide to claim the middle of your bed. If there's anything else we can assist you with, please let us know. Wishing you and your furry companions many cozy moments ahead!
Sarah
Team MrFluffyFriend™
She practically melts in it. I purchased this bed and another bed in a different style so she now has three completely different beds to choose from. At first she was playing goldilocks (maybe still does a little) by laying on each of them but think this one is the winner!
Products used:
Pet Bed
Date of experience: August 16, 2023
We're thrilled to hear how much your dog loves our bed, Emmy! It's heartwarming to know that she's finding so much comfort in it. With three different beds to choose from, she's truly living the pampered life. We're glad to see this one has become the ultimate favorite. Thank you for choosing MrFluffyFriend™ for your furry friend's coziness!
Warm regards,
Sarah
Team MrFluffyFriend™
This is ridiculous! How can it be legal for a company to operate like this? Definitely sending a complaint to the Better Business Bureau. Advertisements say last day of sale, only a few left… they have to sell their merchandise based on lies! This company should be charged criminally for knowingly providing false information to the consumer. Pathetic! My dog is a rescue and getting old. He deserves the best, not this piece of trash!
Date of experience: August 26, 2023
Dear Jeanie, we apologize for any frustration you've experienced with our recent sale. We understand your concerns and take your feedback seriously. Our aim is always to provide accurate information and a positive experience for our customers. We appreciate your input and will use it to improve our services.
If there's anything specific you'd like us to address or if you have any further questions, please don't hesitate to reach out. We're here to ensure both you and your furry friend have the best experience possible.
Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
I bought an XL fluffy bed thinking it would be just like the photos in the advertisement. It looked so nice, thick, full, soft and comfortable. I was surprised to get it in a small package after months of wait and when I opened it, it was flat and horrible. I tried to fluff it up but it didn't make a difference for the price, $122 Au, it is very disappointing. I should have given it back!
Everytime I look at it, it makes me sad
Unsatisfied customer.
Linda
Tip for consumers:
Read reviews on products before you buy.
Products used:
Dog bed
Date of experience: March 26, 2023
Hi Linda, thank you for sharing your feedback with us. We apologize that the pet bed you received didn't meet your expectations. We take pride in providing high-quality products and we're sad to know that this is not the case for you. We hope to provide a resolution for you. Please check your mailbox if we have offered a resolution for you, and let us know what you think, by replying to the email.
I am absolutely shocked. Terrible quality, the fabric it is made out of is see through that's how thin and flimsy it is. I've had two days, the filling is coming out of it already. It says it can be washed, there is absolutely no way this product would even withstand one wash in the washing machine. Says it's n Irish brand on Google, absolute lie. Waste of money, I only wish I had read reviews before purchasing.
Date of experience: November 29, 2023
Hello Rachel, we're genuinely sorry to hear about your experience with our product. MrFluffyFriend™ strives for quality and customer satisfaction, and we sincerely apologize for falling short of your expectations. We appreciate your feedback and take it seriously.
We would like to assure you that your concerns will be thoroughly investigated, and we are committed to addressing any issues with the product's quality. Unfortunately, you didn't provide your order number for us to check anything/ Please reach out to our customer service team at info@mrfluffyfriend.com with your order details, and we will work towards finding a satisfactory solution for you.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered two of their largest dog anxiety beds. They're horrible. I took one out of the box and it is horrible. The only want to refund me 15% and it's supposed to be a full refund within 30 days. I only received this 3 days ago.
They say they are available 24/7 and they are not you. Email them and you get a response 2 or 3 days later.
I PAID a little over $100 for them.
Please if you care about your animal, do not buy from these people.
Tip for consumers:
Yes, there's a lot. I'd like to share number one. I can't share proof of purchase because my banker PayPal does not allow screenshots number two. They say they're in Connecticut, Pennsylvania or somewhere but the product comes from Jamaica and number three. I think that my review here should not be medium. It should be taught cuz I provided pictures. I just couldn't provide my proof of purchase.
Their beds are flipping horrible. I haven't even had my dog on it.
Products used:
I'm not sure because I'm fighting with them on the refund policy they want to give me 15% and they say on their website it's a full refund within 30 days and it's only been 3 days for me
Date of experience: September 2, 2023
Dear Dorrie, we apologize for the inconvenience you've experienced with your purchase. Your feedback is valuable to us, and we take it seriously. Rest assured, we aim to resolve this matter to your satisfaction.
One of our customer support representatives sent you an email. Kindly check.
Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
These beds are smaller than they are shown. However that is the tip of the iceberg. After just six weeks the bed is completely broken down. They are stuffed with the cheapest fill and appear in the photos as being very supportive. I bought two XXL for my daughter and paid over 130.00 and both beds look ready for the trash. I should have went with Furryfuzzy. They cost more but are a much higher quality.
Save your money, don't buy this poor quality product!
Tip for consumers:
It is worth using quality products than have a poor review.
Products used:
XXL dog bed x 2.
Date of experience: February 21, 2024
Hey Sharon,
I'm truly sorry to hear about your experience with our XXL dog beds. Your feedback is invaluable to us, and we genuinely apologize for any inconvenience caused. We strive to provide products that meet both quality and durability standards, and it's disheartening to learn that we fell short in your case.
We understand the importance of transparency and accuracy in product representation, and we'll certainly take your concerns into account for future improvements. Unfortunately, you didn't provide your order number for us to check anything. If there's anything we can do to make this right for you and your furry friends, please don't hesitate to reach out to us directly at info@mrfluffyfriend.com.
Thank you for bringing this to our attention and giving us the opportunity to address your concerns. We appreciate your honesty and the chance to learn and grow from this experience.
Warm regards,
Sarah
Team MrFluffyFriend™
The whole experience is great. Hazel loves her new bed. Since then I have ordered another bed for my daughter dogs. Just received that bed yesterday and they love their bed also. Happy with the product.
Products used:
Bed
Date of experience: July 28, 2023
Dear Michelle, thank you for sharing your wonderful feedback! We're thrilled to hear that Hazel loves her new bed, and it warms our hearts to know that you've ordered another one for your daughter's dogs, and they love it too! We take pride in providing products that bring comfort and happiness to our furry friends.
If you ever need anything else or have any questions, feel free to reach out. We're here to ensure you and your pets have a great experience with MrFluffyFriend™.
Thank you for choosing us!
Sarah
Team MrFluffyFriend™
My boys love their bed! And you all were so good getting back to me and helping me!
I will be a return customer! With your discounts I intend to buy beds for some of the dogs at the shelter in my town! The fur baby's that have been in the shelter to long with out any one interested in adopting! I adopted my boy in 2020 and if I had a bigger yard I would adopted again! But I help all I can! I give to the agencies that help our babies, Cat Bandit. Humane Society, ASPCA, and my next is Best Friends, I wish I could fo more but I am 80 yr old and on social Security, I share what I can! Thank you for your kindness! With love Raider and me
Products used:
Pet bed
Date of experience: July 28, 2023
Dear Katharyn and Raider, thank you for your heartwarming review! We're thrilled to hear that your boys love their bed and that our team was able to assist you effectively. We truly appreciate your kind words and your intention to be a return customer.
Your dedication to helping dogs in need at the shelter is commendable and truly inspiring. We are grateful for your support and your contributions to various agencies that work tirelessly to care for our fur babies. Your love and kindness make a significant difference in their lives.
As a token of our appreciation, we would like to offer you an exclusive discount for your next purchase. Please feel free to use it to buy beds for the dogs at the shelter in your town. Your generosity will surely bring comfort and happiness to those in need.
Thank you for choosing MrFluffyFriend™, and we look forward to serving you again!
Sarah
Team MrFluffyFriend™
Was sent a defective bed. It is missing part of the padding on the bottom. My dog is literally laying on the hard ground. They claim a "100% money back guarantee". They said I would have to pay to ship it back to China or they would give me a 15% refund. None of this was in their return policy online at the time of purchase or when I reached out to customer service. I have gone back and forth with them so many times. They have since updated their return policy on their website, which proves they know they were in the wrong. And they are still unwilling to cover the return shipping or refund me for the defective product that can't even be used. They are also deleting negative comments on social media and blocking dissatisfied customers.
Date of experience: January 13, 2024
Dear Taylor, we're genuinely sorry to hear about your experience and the inconvenience caused. Our team is committed to resolving this matter promptly. We appreciate your feedback and assure you that we take customer satisfaction seriously. Thank you for bringing this to our attention.
Best,
Sarah
Team MrFluffyFriend™
My XL beds arrived and they are tiny and NOT fluffy. The company will not issue a refund unless you pay for shipping to China. This company is awful and the better business bureau will be contacted. The quality isn't worth it. Buy from somewhere you can return the product if you're not satisfied.
Tip for consumers:
Do not buy. Horrible company.
Products used:
The Mrfluffyfriend bed was too small and uncomfortable for my dogs. They only offered a 30% refund.
Date of experience: January 10, 2024
Dear Jody,
We apologize for any inconvenience you've experienced with our XL beds. We're sorry to hear that they didn't meet your expectations. We appreciate your feedback and take it seriously. Regarding the return process, we strive to offer fair solutions and are actively working to improve our customer service.
We understand your frustration and would like to address your concerns. If you need further assistance, please don't hesitate to email us again. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
I bought this bed based on the sizing on the website and according to breed size, XL. The next size up was recommended for Golden Retrievers and my dog is much smaller than that. I contacted customer service to get return information. I have to send back to CHINA? The shipping address on the original packaging is in Cedar Grove, NJ. To mail to China will cost almost as much as what I paid, at least $46.00. Ridiculous.
Tip for consumers:
As for the refund by the time you pay for shipping you end up with maybe $20.00 on a $66.00 purchase.
Products used:
None.
Date of experience: May 5, 2023
Dear Linda, thank you for sharing your feedback. We're sorry to hear that the bed size you ordered didn't meet your expectations. We apologize for any inconvenience caused by the return process. We strive to provide accurate information on our website and we are sorry for the trouble. Unfortunately, you didn't provide your order number so I'm unable to check anything for you. I have a great offer that might help resolve your problem. Please send us an email at info@mrfluffyfriend.com so we can assist you further.
Thank you for bringing this to our attention. We value your feedback and we'll work towards improving our products and services.
Sarah
Team MrFluffyFriend™
The dog nest seems to be good quality, unfortunately I didn't see the recommendation to go up a size if in doubt. I didn't realise returns were to China until I asked for the return address. Customer services did offer me a 30% discount on the larger bed and 15% refund on the one I had if I kept it. But didn't need 2 beds so have kept the medium one and will have to give it away.
Date of experience: January 31, 2024
Thank you for your feedback on our pet bed, Sally. We apologize for any inconvenience regarding the sizing recommendation and return process. We appreciate your understanding and hope your furry friend enjoys the medium bed. Should you have any further questions or concerns, please feel free to reach out to us.
Best regards,
Sarah
Team MrFluffyFriend™
They create fake usps tracking info and never deliver. Credit Card company saw right through it and gave me my funds back. And to top it off, fluffy tried to convince to ask credit card company to reverse charge back so they could issue a refund. I'm not that stupid to fall for that. Why do that when it's already been resolved to my benefit
Tip for consumers:
Stay away from them
Products used:
Never rec’d order
Date of experience: February 17, 2024
Thank you for bringing this matter to our attention, Wayne. We want to assure you that MrFluffyFriend™ does not engage in such practices. We apologize for any inconvenience caused and appreciate your cooperation with your credit card company. Rest assured, we take such feedback seriously and are continuously working to improve our services. Unfortunately, we can't check on the concerns you've raised since you didn't provide your order number.
If there's anything else we can do for you, don't hesitate to send us an email again at info@mrfluffyfriend.com.
Best regards,
Sarah
Team MrFluffyFriend™
There is no plush. I'm so disappointed. The 1 star is for the lovely person at customer service who found my missing package - it took about 3 weeks to arrive. But, the product is not as advertised and is EXTREMELY expensive for what it is. The internal part is just cover, no real stuffing/filling. I got the xxl. It's small.
Products used:
Mr Fluffy Friend anxiety bed xxl in apricot.
Date of experience: October 23, 2023
Dear Ingrid, thank you for sharing your experience. We apologize for any disappointment you've encountered with the MrFluffyFriend™ Anxiety-Relieving pet bed. We appreciate your kind words about our customer service.
Your feedback is important, and we'll use it to improve our product descriptions and quality. Unfortunately, you didn't provide your order number for us to check anything. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
This is a scam. The bottom of the bed is thin and provides no support for an ailing dog. It looks flurry and plush but if you put any weight on it you will feel the floor. When contacted for a refund they use every excuse in order to not refund you. Horrible business.
Date of experience: March 16, 2023
Hi Cherri, thank you for sharing your feedback with us. We apologize that we didn't meet your expectations in terms of the quality of the product. Of course, we do offer refunds. We want to discuss this with you, so could you please reach out to us at info@mrfluffyfriend.com? We would like to make things right and hope that you will give us another opportunity to do so.
I spent $216 for a garbage product. I bought two and when I unpacked them they stank! The size and volume are not what they supposed they are. I had to wash them first to remove that smell. After a month and a half of use and after 2 washes, they looked like they had been used for 10 yrs. The dog beds that I purchased from Costco four yrs. Ago which only cost $35 are far far better than this fake Mr fluffy bed. Don't buy this; it's a waste of money.
Products used:
Dog bed
Date of experience: March 27, 2023
Hello Leah, thank you for sharing your feedback with us. We're sorry to hear that you are disappointed with the quality of our product. We understand that it's frustrating to spend money on something that doesn't meet your expectations. Please know that we take pride in provide the best quality of products and we're sorry that is not the case for you. We take all customer feedback seriously and we'll use your feedback so that we can take steps to improve our products and services.
Unfortunately, we're unable to find your order details here. Please don't hesitate to reach out to us at infor@mrfluffyfriend.com so we can assist you further.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Thank you for sharing your experience with us, Dennis! We're delighted to hear that we could assist you in finding the perfect bed size for your furry friend. Providing comfortable lounging and sleeping spaces is our priority, and we're thrilled that your dog is enjoying the XL bed. Should you need anything else, feel free to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™