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MrFluffyFriend has a rating of 1.7 stars from 446 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 626th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
I ordered in November. It hasnot showed amd they claim they sent it and since it left their shop, they arent liable for their shipper (yet USPS says they are still awaiting the item and this has been the situation). Avoid this scam at all costs! They refused to refund or send another.
I ordered an extra large bed. Took forever before they even shipped it. Half way to my house I got notified by USPS that they confiscated it due to counterfeit postage. So I cannot give a review on the bed.I contacted the company and was given the option to try and get another or refund. I took the refund. I had to give it one star or else this review would not post. Otherwise no star.
Tip for consumers:
I did get a refund.
Products used:
None never received.
Date of experience: October 27, 2023
What a joke. The beds in the pictures are huge with 12" thick padding like a mattress. This awful smelling thing that showed up isn't even a quarter of the size advertised. Stick with Amazon, at least you get your money back when trash like this shows up.
Tip for consumers:
Stay away
Products used:
Dog bed
Date of experience: January 8, 2023
Dear JS,
Thank you for taking the time to share your experience. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
These beds are not delivered as pictured. Be careful. They are not nearly as "fluffy" as depicted on their website. Rather pitiful really. Don't waste your money. Buy one on Amazon so you can return it if you want. Here you will have to pay for a return to CHINA!
Date of experience: December 29, 2023
Hi Glenn, we appreciate your feedback and apologize for any disappointment you've experienced. Our goal is to ensure customer satisfaction, and we're sorry to hear that the product did not meet your expectations. We value your input as it helps us improve and provide better products and services. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
My first order with MrFluffyFriend went without a hitch. I decided to buy a bed, a treat/toy dispenser and a large deluxe furniture cover, as the first cover, although fantastic was small. Here the frustration begins! Two cards left, I fill in the redeliver form and when it finally arrives (ordered September) delivered 2 November there are only 2 items, where's the 'deluxe '? Long story short I am still trying to get my purchase, which cost $145, a lot of money for me. Meanwhile my 15 year old cat waits with me.
Not very friendly.
Tip for consumers:
Don't.
Products used:
The product hasn't arrived, so my cat cannot use it. The ratings above are for the small cover and bed.
Date of experience: December 31, 2022
Dear Janine,
Thank you for bringing this to our attention. I am glad to hear that you're satisfied with the first item you received although it's small. However, we are sorry to learn that you still haven't received the furniture cover. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
The dog bed I ordered is meant to be fluffy, but it's sparsely tufted, and the fibres are already falling out because it can't withstand a 30 lb dog trying to get comfortable in it.
We also ordered a harness with custom lettering saying BLIND. The letters are printed on, poorly placed, and smaller than they should be. The metal loop is too big for the size, and the straps don't adjust properly. The fabric is hard, and the buckle is too big, and feels about as cheap as it gets.
Shipping took way longer than it was supposed to. Nearly a month.
I will never, ever shop from this site again.
Carrie (and Frankie, who would rather have a much more comfortable bed and a harness that isn't scratchy and bulky).
Date of experience: December 13, 2023
Dear Carrie, we're truly sorry to hear about your experience with our products and the inconvenience caused. This falls well below the standards we strive to maintain at MrFluffyFriend™. Our sincere apologies for the quality and the shipping delay you encountered.
We would like to make this right for you and Frankie. Unfortunately, you didn't provide your order number. Please reach out to our customer support team at info@mrfluffyfriend.com with your order details so we can address the issues with the pet bed and harness promptly. Your feedback is invaluable to us, and we appreciate the opportunity to improve.
Once again, we apologize for any frustration this may have caused and thank you for bringing it to our attention.
Best,
Sarah
Team MrFluffyFriend™
I ordered this bed on 1/9 and have still not received. When I try following up, I get no response. Apparently my order is at a USPS location in Los Angeles, which is literally 10 miles from my house...and its been sitting there for two weeks! Apparently this company cares very little about getting you their product in a timely manner. They offer you free shipping, but they obviously use the cheapest possible shipping method and could care less about you once they have your money.
Date of experience: January 26, 2023
Dear Joel,
Thank you for bringing this to our attention. We apologize for the inconvenience the delivery delay has caused. This is truly not a common situation. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
I ordered an extra large bed it's supposed to be big enough for a doberman and it is not and I told them they offer me 10% off which is ridiculous! Look at the picture advertised even for a medium sized dog shows the bed should be a lot larger.
Tip for consumers:
Beware of the advertisement pictures they are nothing like what you will receive
Products used:
After paying $83 and adding two pillows and a blanket my dog will lay on it without being told to even though it's too small.
Date of experience: October 30, 2023
Dear Lori, we apologize for any dissatisfaction you've experienced. We strive to provide accurate product representations, and we're sorry to hear about the discrepancy in size.
Your feedback is valuable, and we'll use it to improve our advertising and product descriptions. Unfortunately, you didn't provide an order number for us to check. If you have already received an email from our customer support team, please respond to it so we can assist you further.
Thank you for sharing your thoughts.
Best regards,
Sarah
Team MrFluffyFriend™
My big guy absolutely loves his new bed. It took a few days for him to gravitate towards it but since he has he sleeps there all the time. I will definitely be ordering a second one for the basement so that he can stay there and be all warm.
Products used:
Pet Bed
Date of experience: August 16, 2023
Dear Eira, we're thrilled to hear that your big guy is enjoying his new bed! It's wonderful that he's made himself right at home and is now sleeping there all the time. We're looking forward to assisting you with your second order for the basement. Ensuring your furry friend's warmth and comfort is our top priority.
Thank you for choosing MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered two blankets, a small and medium. It looked like a fuzzy pillowcase sewn together. The blankets were rather small and I paid $63 for both of them. Came from China and on my credit card was listed as a different company. I wanted to return them, but with their 30 day policy, they would not get to China in regular mail. I would steer clear from this company.
Date of experience: January 31, 2024
Thank you for sharing your feedback, Deb. We're sorry to hear about your disappointment with our blankets. We strive to provide high-quality products and a seamless shopping experience. Unfortunately, you didn't provide your order number for us to check anything. Please send us an email at info@mrfluffyfriend.com for us to be able to assist you further. Your concerns are duly noted, and we'll work towards improving our offerings and policies.
Best regards,
Sarah
Team MrFluffyFriend™
I recently bought two anti-anxiety pet beds and I am really pleased with my purchases.
My new puppies (12 weeks) love these beds and although try to pull the threads out, have not succeeded so far.
Have already been washed and tumble-dried and have retained their shape.
Date of experience: May 23, 2023
Dear Carina, thank you for sharing your feedback with us! We're thrilled to hear that you are pleased with your purchase of the anti-anxiety pet beds. It's delightful to know that your puppies, at 12 weeks old, are enjoying their new beds and haven't been able to pull out the threads. We designed these beds with durability in mind to withstand the playful antics of our furry friends. It's also great to hear that you've tested the beds by washing and tumble-drying them, and they have retained their shape. We strive to provide high-quality products that are not only comfortable but also easy to maintain.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We appreciate your support and wish you and your adorable puppies many cozy and anxiety-free moments with the beds.
Sarah
Team MrFluffyFriend™
Delivery was on time, and the dog bed's indeed very fluffy. My dog loves to chill and sleep on there, he stopped sleeping on my bed because he liked his new one better! I sometimes want to climb in, can you make one for me?! Definitely recommend!
Products used:
Anxiety Bed
Date of experience: August 16, 2023
Hello Booker, thank you for your wonderful review! We're thrilled to hear that the delivery was prompt and that your dog is enjoying the comfort of our MrFluffyFriend™ pet bed. It's heartwarming to know that your furry friend loves it so much that he's chosen it over your bed for his chill and sleep time.
We appreciate your recommendation and your lighthearted suggestion about making a bed for you too! While our focus is on our furry companions, we're delighted that you're loving the comfort too.
If you ever have more to share or need assistance, feel free to reach out. We're here to ensure both you and your dog have a fantastic experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
I received my order last week and the same day emailed them to return. This is a thin piece of fringe fabric. Not soft and plush. I ordered the XL and there is hardly any padding for my 80 lb dog. When I asked to return they said I can send back to China. They then offered to refund me 15% of my order and to keep this piece of junk. I paid $83. And they were offering $12.45 Shipping back to China is ridiculous considering the return address on the shipping label was from New Jersey ( I live in New York)
I'm sorry I didn't read all these reviews first.
Date of experience: January 7, 2024
Dear Nancy, we sincerely apologize for any inconvenience you've experienced with our product. Your feedback is valuable to us, and we're sorry if the return process didn't meet your expectations. If you need further assistance, please contact our customer support team at info@mrfluffyfriend.com again, and we'll do our best to find a satisfactory resolution for you.
Best regards,
Sarah
Team MrFluffyFriend™
Horrible customer service, I wanted to cancel the order, because it was ordered by mistake, but they declined it (even if it was within hours), saying it was already processed. I tried to withdraw from the contract, in line with the EU law (as they are governed by Dutch law) and received no response. Sent another email asking for confirmation, because I wanted to prevent the product to be shipped and said I do no longer wish to receive the product. One day later I got email that the order was sent and only afterwards the customer service replied to my emails, saying they can't do anything as it was already dispatched. Very shady business, I do not recommend buying from this company.
Tip for consumers:
Just don't, stick with Amazon.
Date of experience: March 9, 2023
Hello Peter, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations and that the cancellation was no longer available when you reach out to customer service. As an online shopper myself, I know this is a frustrating situation. It was an uncommon instance and we’ll do better in the future. However, please note that our goal is to ship items as soon as possible. This means that orders are immediately processed for shipment.
Again, we apologize for the inconvenience. Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
Pepper loved his blanket from first time he saw it. He rolls around in it, puts all his teddies in it and it is on foot of my bed at nite. I wish I had one. He kicked the 2 cats off and they know he means it! The customer Service is great all the staff are knowledgeable and friendly. Buy your pet blanket and you won't be sorry.
Date of experience: November 22, 2023
Thank you so much for your paws-itively delightful review, Yvonne! We're thrilled to hear that Pepper is head over paws for his MrFluffyFriend™ blanket. It warms our hearts to know he's enjoying it so much – teddies and all! It sounds like he's claimed his throne at the foot of your bed, making it a true canine kingdom. We're also delighted that you appreciate our customer service – we strive to make every interaction as delightful as our blankets. Thank you for choosing MrFluffyFriend™, and we hope Pepper continues to revel in his cozy kingdom!
Warm regards,
Sarah
Team MrFluffyFriend™
While it looks like the product advertised, it isn't as full and luxurious as demonstrated on the advertising. The base of the bed looks full but compresses without giving any support for my elderly dog, we have to ensure it is on a soft pad. Not worth the money paid. I'm not going to fight for a refund, I just don't have time.
Tip for consumers:
No
Products used:
Dog bed medium
Date of experience: November 10, 2023
Dear Fiona, we appreciate your feedback and apologize for any inconvenience. MrFluffyFriend™ is committed to providing top-quality products. We value your concerns and would love the opportunity to address them. Please contact our customer support at info@mrfluffyfriend.com, and we'll work to ensure your satisfaction.
Sarah
Team MrFluffyFriend™
Incredibly annoying experience. Customer service is slow to respond and basically non-existent. Ordered almost a month ago and my package has come and gone through my state 3 separate times now on the tracking. Of course they only display overwhelmingly positive reviews on their website which I'm sure are all from bots. THIS IS A SCAM
Tip for consumers:
*Total Scam*
Products used:
XL Dog Bed that doesn't exist
Date of experience: February 8, 2023
Hi F E.,
Thank you for letting us know your sentiment. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services.
We are working to fix it so that an incident like this never happens again. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
It took about 1 week to be shipped out (longer than what it says in the website), but arrived in about 2 1/2 weeks. The bed was compressed in a small package and expanded when opened. It is good quality and comfortable, and so far my dog likes playing with it.
Update: it took her a day or so, but I caught her sprawled out in it this morning (with her coat on).
Date of experience: March 6, 2023
Hi Chris, thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
Great lounger! Thank you seller! Delivery before the deadline, the quality is good, everything is true. Thank you! Super happy. For my Jack Russel took 80 cm. Already washed at 40 degrees and put to the dryer. He came out super sweet. I love it!
Date of experience: April 7, 2023
Thank you so much for your feedback, Vu! We're thrilled to hear that you and your furry friend are happy with our product and that it was delivered on time with good quality. We appreciate your business and hope to have the opportunity to serve you again in the future.
The dog bed has been sitting in Jamaica, New York for over a week now and never sent to the USPS. Label has been printed and USPS is still waiting for it. I have contacted them twice and no reply. How long does it have to sit there in limbo just waiting to be shipped? Thinking about calling my bank to cancel. I've never seen anything this strange. I have that sinking feeling that I made a mistake. Should have looked at the reviews before I ordered.
Products used:
I see where it says it might even take up to 21 days to ship to you. The product is in stock. That is insane. I still don’t even have it.
Date of experience: December 10, 2023
Dear Jon, we sincerely apologize for the inconvenience you've experienced with the delay in shipping your MrFluffyFriend™ bed. We understand your frustration, and we're actively working to resolve this issue. Our team is investigating the situation and will provide you with a prompt update. Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Sarah
Team MrFluffyFriend™
My newly adopted older dog loves his new bed. It's so soft. Dex was surrendered at a shelter after having had a home. He was very anxious when I got him. He curls up and falls sound asleep in his bed.
Date of experience: June 3, 2023
Dear Rina, thank you for sharing your heartwarming experience with us! We're thrilled to hear that your newly adopted older dog, Dex, loves his new bed. It's wonderful to know that the softness of the bed has brought him comfort and helped alleviate his anxiety. We truly appreciate you providing Dex with a loving home and a cozy spot to relax and sleep. If you have any further questions or need assistance, please don't hesitate to reach out. Wishing you and Dex many more peaceful moments together!
Sarah
Team MrFluffyFriend™
The beds are not as pictured! The beds are of very poor quality and despite their claims, only 1/2 of my Golden's body actually fits on the XXL. Not my idea of comfort or stress relief. Beds of better quality and at a fraction of the price are available from other retailers.
Some of the worst customer service received, feeling as though I'm being forced to keep/pay for these items.
I had ordered two beds but after receiving and opening the first (beds arriving at different times), I requested a return and later rejected the second package (never opening it).
The company did not grant my return request of the first bed and have yet to refund me for the refused package/bed with ongoing delays and difficulties with customer service.
I would not recommend this company!
I tried to leave a review on their website but they don't allow for it.
Tip for consumers:
Avoid this company! They do not really offer a satisfaction guarantee.
Products used:
None! Forced to keep a small dog bed and although I refused the second package, I have yet to receive my money back.
Date of experience: May 26, 2023
Hi Jen, thank you for sharing your feedback. We apologize for the inconvenience and disappointment you've experienced. We strive to provide high-quality products and exceptional customer service, and we're sorry if we fell short of your expectations.
We understand your concerns about the size and quality of the bed. Our XXL size is designed to accommodate larger breeds, but we apologize if it didn't meet your Golden's needs. We value your feedback and will take it into account for future improvements.
Regarding your return request, we apologize for any difficulties you've encountered. We aim to make the return process as smooth as possible for our customers. Unfortunately, you didn't provide an order number so we're unable to check anything for you. Please reach out to our customer service team if you need more assistance, and we will do our best to resolve the issue and address your refund request promptly.
We appreciate your feedback and will use it to improve our products and services. Your satisfaction is important to us.
Sarah
Team MrFluffyFriend™
I order two beds but needed to return them. I would have to pay over 80.00 dollars to be shipped overseas back to China and also fill out a customs form. They do not pay for return shipping so you lose money. Now I have to figure out what to do with them. My dog thinks it is a toy and wants to chew them up.
Tip for consumers:
I made the mistake not checking this company out like I normally do so now I am stuck with the two beds.
Products used:
none
Date of experience: March 8, 2023
Hello Lynn, thank you for taking the time to provide feedback about your recent purchase from MrFluffyFriend. We are sorry to hear that you had a negative experience returning the beds you ordered. We understand your frustration with the shipping cost and customs form required for returning the items.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
I purchased one for my golden retriever. It was very expensive and the reviews sounded amazing. It has only a fraction of the filling that I imagined. The filling moves around, so, often there is no padding between my dog and the floor. I ended up buying a similar bed from Kmart for a third of the price that is much better quality and has lots of filling. I wasted my money on this Mr Fluffy Friend bed that was very expensive and very bad quality. This is a scam product. They spend so much on marketing and I don't see how the reviews are true on their site because this is junk.
Date of experience: July 21, 2023
Hi Abi, we apologize for your disappointment with the MrFluffyFriend™ pet bed. We strive to provide high-quality products that meet the expectations of our customers, and we apologize if the bed did not meet your standards.
We appreciate your feedback regarding the filling and the quality of the bed. Your input will help us in our ongoing efforts to improve our products and ensure customer satisfaction.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We value your satisfaction.
Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
This company is a scam, its very hard to get an exchange or refund.they will offer you discount in order so you can keep your item,everything comes from china.i have to ship my item to china but whatever it will cost me i will still send my item back to them
Date of experience: November 6, 2023
Dear Gion M,
We apologize for any inconvenience you've experienced. Our aim is to provide excellent service. If need further assistance, please reach out to our customer support, and we will do our best to assist you with your requests.
Sincerely,
Sarah
Team MrFluffyFriend™
Not gonna lie, disappointed. I got XL hardly any stuffing, my dog is practically laying on the floor, would love the one showing on your website, not worth the money paid. Would like to send it back and get the one shown in the photos.
Date of experience: October 27, 2023
Dear Judy, we're sorry to hear about your disappointment with the XL pet bed. We aim for the highest quality and customer satisfaction. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our customer support team at info@mrfluffyfriend.com, and they will assist you with any concerns or returns. We appreciate your feedback, and we're here to ensure you have a positive experience with MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear CM, we're truly sorry for the unfortunate experience you had with your order, and we appreciate your understanding in this matter. If you ever decide to give our products another try in the future, we're here to assist and provide the quality and service you deserve.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Sarah
Team MrFluffyFriend™