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MrFluffyFriend has a rating of 1.7 stars from 446 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 626th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
I ordered in November. It hasnot showed amd they claim they sent it and since it left their shop, they arent liable for their shipper (yet USPS says they are still awaiting the item and this has been the situation). Avoid this scam at all costs! They refused to refund or send another.
Yes it works! Our pup took to the bed almost instantly. Snuggled up and went to sleep, lost in the comfort of My Fluffy Friend.
Well made and withstands puppy teeth.
Arrived a lot later than expected, hadn't realised it was sent from abroad? Should be mentioned in the description. However l was kept informed by the company with an apology.
Products used:
Pet bed
Date of experience: October 26, 2023
Looks like the Chi-Coms got my $100! Funny, every response is computer generated. I'm sure it's all Chinese run. Why am I so stupid to not check reviews before purchasing. I got so excited for my dog! Obviously everybody else did the same. Oh well, no one to blame but myself. Kiss that $100 bye! They can buy more balloons!
Date of experience: February 13, 2023
Dear Dan,
Thank you for sharing your feedback. I am sorry to learn about your negative experience. I want to be able to check what happened to your last communication with us. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
False advertising. Product is only 1.25" thick, more like a rug. Smells terrible. Shipped from China, takes forever to receive. If you need to return it costs more that the product. Order cancellation does not exist (no one reponds). Would give 0 if possible.
Tip for consumers:
Do not buy from this scam company!
Date of experience: January 16, 2023
Thank you for bringing your experience to our attention. Our sincere apologies for the inconvenience caused. It is surprising to hear that you're not getting any response from our team because we work around the clock. I am sorry if the product and the return process didn't meet your expectations. We try to constantly improve our products and services with helpful feedback like yours. If you believe we could still be of any assistance to you, please send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I ordered the anxiety calming donut bed which arrived tightly packaged but soon puffed up with a shake and plump up. I also ordered the car restraint seat belt, the shortest in length but still allows my little boy to wander around on the back seat, love it. Feels very strong and durable. I also purchased the adjustable feeding table. My dog loves it, wasn't sure for the first couple days but now he won't eat out of his old dishes. It's very sturdy and the first height is perfect to keep my little man happy when eating. Thank you Mr Fluffy Friend.
Date of experience: June 2, 2023
Thank you so much for your kind words and positive feedback, Anna! We're thrilled to hear that you're enjoying our products and that they have been a great addition to your furry friend's life. It's wonderful to know that the Anti-Anxiety pet bed puffed up nicely and provided the comfort your pet needed. We're glad the pet car seat belt is working well and providing both safety and freedom for your little boy. Additionally, we're delighted to hear that the adjustable feeding table has become a favorite and has made mealtime enjoyable for your dog. We truly appreciate your support, and if you have any further questions or need assistance, please don't hesitate to reach out. Wishing you and your furry companion many happy and comfortable moments together!
Sarah
Team MrFluffyFriend™
Ordered 1 XXL for $83 and immediately got an offer for a second one at great discount, which I purchased. Didn't hear after about 5 days and ended up in a series of 3-5 emails with replies from their support and then got USPS tracking number.
Just after their confirmation and tracking number I got a fraud call from my credit card company. I think they submitted the credit card under the name of another company, like AIC Auto Club.
We shall see if it arrives. I should have done more online shopping comparison, there are other seller out there with similar products and prices. I would absolutelyavoid this seller in the future.
Date of experience: February 8, 2023
Hi R R.,
Thank you for bringing this to our attention. We are sorry to learn about your experience and that the shipment took longer than you expected.
Please know that we never share personal information, card details, and any other private data to other companies. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can assist you further.
Ordered a large (35") dark grey dog bed. Upon order confirmation, was notified of "shipping delays". As such, I reached out to cancel. They then advised that the product had already shipped but they provided no tracking info. When challenged, they provided a tracking number. Bed arrived a few days later... I ordered dark grey...they delivered BLUE. I ordered and paid for a large (35") bed...they delivered small (<24") bed. The bed has little padding and is no where near thwe quality that they claim. Dont waste your time or money...
Date of experience: January 14, 2024
Dear Crete, we sincerely apologize for the inconvenience you've experienced with your recent purchase of the MrFluffyFriend™ pet bed. We understand the frustration caused by the shipping delays, incorrect sizing, and color discrepancy. This is certainly not the standard of service we aim to provide.
Our team is committed to resolving this issue promptly. Please expect an email from us. We will initiate a swift resolution process to ensure your satisfaction.
We appreciate your patience and understanding.
Best regards,
Sarah
Team MrFluffyFriend™
We have always used inside dog beds, so our beloved Rhodesian Ridgeback does not sleep on the rug, carpets or furniture. She normally eats the beds after a few days. Outstanding comfort has kept her from doing any damage other than to turn it over once. She sleeps so well in this bed, that when we go to the bedroom at night, she does NOT follow us for at least a few hours. Really, really pleased with this dog bed. Do you make them in wife sizes?
Tip for consumers:
Once ordered it took a long time to receive. Maybe used too next day deleivery but this was two weeks.
Products used:
Dog bed.
Date of experience: November 13, 2023
Dear Cornell, we're thrilled to hear that your Rhodesian Ridgeback loves our MrFluffyFriend™ dog bed! It's fantastic that the outstanding comfort has deterred any chewing tendencies. As for wife sizes, we currently offer a range of sizes for dogs, but unfortunately not for wives.
Regarding the delivery time, we apologize for any inconvenience. We appreciate your feedback and will consider options to expedite shipping in the future. Thank you for choosing MrFluffyFriend™ for your furry friend's comfort!
Best,
Sarah
Team MrFluffyFriend™
Almost a month and the product has not been received by USPS. It was listed as in stock. They send cute little emails like working 24/7 on your order. What a joke. This company is a total scam. Go to your local pet supply for a bed.
Update: I did finally receive the bed after a 45-60 days. It has an odor and needed to be left outside for a while to get rid of that. Our dog does like it though so I improved the score. I would shop locally if I had to replace.
Tip for consumers:
I would shop locally so you can see and feel the product. At a minimum buy from a reputable company online so you are not dealing with shipping from this company. Smell is funky but did go away.
Products used:
dog bed.
Date of experience: February 8, 2023
Hi Mark,
Thank you for letting us know your sentiment. We apologize if it took longer than you expected for your order to be shipped.
We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
First let me say I will be purchasing another. I bought this for my dogs to lay together. They are not sharing. They race to the bed in the cage and whoever gets there first gets dibs. The other has to lay on the blankets. When I return home as soon as I let them out the cat goes right in and lays the rest of the night. Perhaps I should get 2 more? Lol. The bed is well made and obviously very comfy
Products used:
Pet bed
Date of experience: July 26, 2023
Dear Immanuel, thank you for your wonderful feedback! We're thrilled to hear that your furry friends are loving our MrFluffyFriend™ bed. It's heartwarming to know that they enjoy it so much they race to claim it first and even the cat can't resist its comfort!
We're glad the bed is well-made and living up to its promise of providing ultimate coziness. If you're considering getting two more beds, that could be a fantastic idea to ensure everyone gets their own cozy spot. Our goal is to make sure all your pets are happy and comfortable.
If you ever need any assistance or have any further questions, feel free to reach out to us. We look forward to serving you and your adorable pets again!
Sarah
Team MrFluffyFriend™
This bed was nothing like what they claimed. Its just a fringe bed with really NO stuffing at all. It's flat and my dog really don't like it. He is 83lbs it's way to small and flat. Total rip off. Shame on your lying company for false advertising! Very disgusted for the waste of my hard earn money. Go to kohls they have much better merchandise.
Products used:
Dog bed
Date of experience: November 13, 2023
Dear Debbie, we're genuinely sorry to hear about your disappointment with our product. Your feedback is valuable to us, and we apologize for any inconvenience caused. We strive for customer satisfaction and would like to make things right. One of our representatives will send you an email, and we'll do our best to address your concerns promptly.
Sincerely,
Sarah
Team MrFluffyFriend™
The anti-anxiety pillow is just what I needed to keep all my 22 beautiful, lovable cats feeling calm, warm, and secure.
My " fur babies" love to sleep in the plush, soft, comfortable pillows.
I have purchased two XL pillows
To accommodate all of my 22
" Kitty Krew".
Best investment I ever made for my cats' emotional and physical well -being.
Thank you, Mr Fluffy Friend for your great product, your amiable customer service dept., and efficient delivery service.
Respectfully submitted,
Lorraine Z
Date of experience: June 29, 2023
Thank you, Lorraine, for your heartwarming feedback! We're thrilled that our MrFluffyFriend™ anti-anxiety pet bed has made a positive impact on your 22 beloved "Kitty Krew." Providing comfort, warmth, and security to your fur babies is what we strive for. We're delighted that our product has been the best investment for their emotional and physical well-being. Your kind words inspire us to continue delivering excellent products and top-notch customer service. Thank you for choosing MrFluffyFriend™, and we're always here for you and your furry friends!
Sarah
Team MrFluffyFriend™
Update for Myfluffyfriend dog beds. I got a link to send bed back, (after I had already sent it back). Get this! Are you sitting down? They wanted me to send it to CHINA. Yes, CHINA! I also contacted my credit card company and told them the story. The amount that was charged was put into a dispute hold. Of course I will not get the $18 (standard mail with tracking) I spent on mailing it back to the U.S. warehouse on the original return address. Crooks! Next stop is the B.B.B.
Date of experience: January 5, 2023
Dear Gail,
Thank you for sharing your experience. Our sincere apologies for the inconvenience caused. I am sorry to learn that the product and the return process didn't turn out as you expected. We take pride in the quality of the products we offer and we're sorry for falling short. We try to constantly improve our products and services with helpful feedback like yours. We do advise customers against returning items to the address on the shipping label as it is not our return facility.
If there's any further assistance we can provide you, kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com.
I immediately knew upon receiving that I didn't want this product, so I decided to send it back in the original packing. I only opened one side to inspect, because I couldn't believe that something that small would be like advertised. I contacted them and was offered discounts of 10 and then 30 percent to keep. I told them that I wasn't interested and would be sending it back within 2 days. I used the return address on the package and sent it with a tracking number thru USPS. It was delivered within 2 days as the receipt says it was handed to a person at the address. That was over one month ago and I still haven't received my refund. Now they are telling me that I have to retreive the package. SERIOUSLY? They know where it is. Well, will add to many more reviews including BBB and Martha Stewart's website where I originally saw the ad. I would give this company minus stars if at all possible.
Products used:
None
Date of experience: December 26, 2022
I received an XXL bed on March 7,2023. None of my dogs would use the bed. I assume this is because the fill in the center is very insufficient and the dogs are basically laying on the floor with a few scattered lumps of stuffing.
I contacted the company about a return. After trying to convince me to give the bed to a friend or keep the bed and get 15% of my $88 purchase back, they finally sent return instructions. The bed needs to be returned to China at my cost, using a tracking return system and it must be received in China within 30 days of the day I received it. It is of course impossible to get anything to China that fast.
The sales info clearly states a 30 day return policy, but does not mention 30 days to have the product returned to China. This is false advertising! Once you receive the bed you are stuck with it.
Date of experience: March 20, 2023
Hi Patricia, We are sorry for your negative experience with us. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed.
Do not buy this. As soon as I opened the bag there was a very bad smell. I wrote back stating I wanted to return the bed and "Rigel" (the customer rep) said to give the bed time to air out and I should put it outside. I should not have to do that. Finally after 3 days of back and forth emails, Rigel said I have to ship it to China for a refund.
Date of experience: December 30, 2023
Dear Michele, we're truly sorry to hear about your experience with our product. We apologize for any inconvenience caused by the unpleasant smell.
We assure you that we maintain strict quality control standards in the production of our products and the smell is not caused by anything added by us. The smell may be due to the air-tight packaging that we use to ensure the best quality for our customers. This smell will go away in just a few days and is harmless to your pet.
Our team is committed to resolving this issue for you. If shipping to China is not feasible, please let us know by responding to the last email you received from our customer support, and we'll explore alternative solutions to ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
The customer service is awful! I have been asking to return the product since it arrived. I ordered a medium and it's quite small for my 20lb dog! I advised them that the sizing appears off. They offered 30% off the next size up? I declined. They then offered my a 15% refund if I would keep the product. That's less than $10 for something I paid $50 for. They've finally sent the return address and it's in China despite the product being shipped from NJ. All in all this Chinese company is scamming people and I think has AI generated reviews. The only way they're receiving 4 or 5 star reviews…
Tip for consumers:
This is a scam company
Products used:
The pet bed
Date of experience: May 18, 2023
Hi Rehema, thank your for sharing your feedback. We apologize for the difficulties you've experienced. We strive to provide the best possible support to our customers and we're sorry that we fell short of your expectations. We understand your concerns regarding the sizing of the product and the return process. We assure you that customer satisfaction is important to us and we value your feedback. If there's anything else we can do to assist you or address your concerns, please contact our customer support team directly. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
I received the dog bed on 12/20/23. My dogs put a hole in it within the first week. Today is 1/1/24 and it is in the trash because they completely "destuffed" it. I don't have $49 to throw away. This was a huge waste of money.
Products used:
Calming Dog Bed
Date of experience: January 1, 2024
Dear Nancy, we're genuinely sorry to hear about your experience with our Anxiety-Relieving Pet Bed. We strive to provide high-quality products, and it's disheartening to learn that your dogs had an issue so soon. We appreciate your feedback and take it seriously.
Unfortunately, we cannot check anything since you didn't provide an order number. Please reach out to our customer support at info@mrfluffyfriend.com with your order details. We'd like to make things right and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
Waited for a month for this to arrive. When I opened it, it is flat as a pancake, cheaply made and smells. My dog won't lay on it. I wanted to return it and you have to ship back to China and you pay postage. Poor choice on my part. Don't make the same mistake.
Products used:
Dog bed
Date of experience: January 15, 2023
Hi Camille,
Thank you for sharing your experience. We are terribly sorry to know you are unsatisfied with our product. I know how disappointing it is when our expectations aren't met. We want you to know that we take pride in providing high-quality product and we're sorry to fall short in this case. Comments like this will help us improve our products and services. Since we're unable to find your order details here, please contact us via email at info@mrfluffyfriend.com so we can assist you further.
The bed was just as advertised, and our elderly dog immediately decided it was her favorite. We have already washed it multiple times, and it is holding up. We hope it makes her last weeks a little better.
Date of experience: May 3, 2023
Thank you for sharing your experience with our bed, Valerie! We're glad to hear that the bed met your expectations and that your elderly dog immediately took a liking to it. It's wonderful to know that it has become her favorite and that it has held up well after multiple washes. We hope that the comfort provided by the bed brings your dog some extra comfort during her last weeks. Please don't hesitate to reach out if you have any further questions or need assistance. We're here to support you and your furry friend.
Sarah
Team MrFluffyFriend™
I bought 4 beds and my babies just lovvve them!
Shipping is worth the wait, the holidays and weather had me worried for nothing.
Fantastic customer service, as I had a few questions. Of course they have a great team, they're dog and cat people!
I Highly recommend MrFluffyFriend.
Their contentment is such a joy to see!
Products used:
Bed
Date of experience: July 28, 2023
Thank you so much for your wonderful feedback, Fletcher! We're thrilled to hear that your babies are loving their new beds. We designed them with love and care to provide ultimate comfort for our furry friends.
We appreciate your understanding regarding shipping delays, and we're glad to know that our customer service team could assist you with any questions you had. As fellow dog and cat people, we truly care about the happiness and well-being of all pets.
Thank you for recommending MrFluffyFriend™, and we hope to continue bringing joy and contentment to your pets in the future!
Sarah
Team MrFluffyFriend™
If you receive your order & it is the wrong size, Thats it,no exchange, told to sell it or give as a gift. Then offer of discount off the next size.multiple emails Absolutely no return.
The next is full refund only if Australian costumers post to china despite the fact the parcel has an Australian address. You loose every which way. The anti anxiety dog bed purchase causes great anxiety to the customer.
Date of experience: June 26, 2023
Hi Judy, we apologize for any inconvenience you have experienced with your order. We understand that receiving the wrong size can be frustrating, and we apologize for any miscommunication regarding exchanges. At MrFluffyFriend™, we strive to provide excellent customer service, and we regret any confusion caused by our previous correspondence.
Regarding returns, we apologize if there was a misunderstanding. We aim to address each case individually to find a suitable resolution. We appreciate your feedback and will use it to improve our processes. Regarding the issue of returning the item to our warehouse, we understand your concerns. Our return process may involve shipping to our international warehouse, which allows us to efficiently process returns and refunds. However, we acknowledge that this can be inconvenient for our Australian customers, and we apologize for any frustration caused.
We genuinely value your satisfaction, and we would like to make things right for you. Unfortunately, you didn't provide your order number for us to check anything for you. Please send us an email at info@mrfluffyfriend.com for us to be able to further assist you.
Sarah
Team MrFluffyFriend™
Usually with any type of new dog bed we had to encourage Gem to get on it with treats etc, when this arrived we set it on the floor and to our amazement she got on it straight away without enticement, and she looks so comfy on it so you can imagine how pleased we are service, product and price excellent 5 star thank you
Date of experience: October 27, 2023
Dear Miss J, we're thrilled to hear that Gem is one very happy dog with her new bed! Your positive feedback means the world to us. We're delighted that she finds it so comfy. If you ever need anything else for Gem or have questions, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
Ordered the XL McFluffy dog bed for my senior Springer Spaniel. The "bed" came in an ENVELOPE. I thought, well maybe it expands like the foam people beds do. NOPE. I don't know if the bed I received missed a quality control inspection, but the center part of the bed has like, ZERO, padding. You place you hand in the middle and you're touching the floor. There is a little bit of padding in the bolster around the outside of the bed but definitely no support for my senior (15.5 year old) springer. Don't believe the hype of support and anxiety relief. She prefers the Costco brand (Kirkland Signature) bed she's had for several years.
Tip for consumers:
Pictures showing plushy dog bed are misleading. Very little padding in bed and not supportive at all.
Products used:
Full refund IF returned within 30 days. Return shipping costs not included. Did not keep product, received partial refund and donated dog bed to local animal shelter to give to new dog owner.
Date of experience: April 7, 2023
Hello Mark, thank you for sharing your feedback. We're sorry to hear that you were not satisfied with your recent purchase of our XL McFluffy dog bed. We apologize for any inconvenience this may have caused you and your senior Springer Spaniel. We take our quality control process seriously, and we are sorry that we fell short in this instance. We appreciate your feedback and will use it to improve our products. If you have any further concerns, please don't hesitate to reach out to us.
I ordered 2 beds, and they arrived about 3 and 4 weeks after I ordered them. I opened the first and decided that the XL was barely large enough for my dog. When the second one arrived, I left it packed in it's tight plastic wrap and asked to exchange for an XXL. I was told that it would have to be sent to their return center in China, with no return reimbursement, and that any refund for a return would be quite delayed, perhaps many weeks. It was suggested that I give it as gift to someone else, and they would refund me 15% to keep it. "Satisfaction Guaranteed"... I don't think so.
Don't waste your money,
MDW
Minneapolis
Tip for consumers:
Don't do business with this company
Products used:
Two dog beds that are not as described, and not feasibly returnable.
Date of experience: January 23, 2023
Dear Mike, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It is an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Ordered a large size sofa cover, received one matching dimensions os small!
Contacted to arrange return & refund. Was advised to pass on to a friend & purchase larger size at discount.
Had already paid for largest size.
Very unimpressed by return policy.
Date of experience: July 30, 2023
Dear Christine, we apologize for the inconvenience and disappointment you experienced with our customer service. This is not the level of service we strive to provide.
We understand that you received the wrong size of sofa cover, and we deeply regret the error. Our team should have promptly assisted you with the return and refund process.
Regarding the suggestion to pass on the smaller size and purchase the larger size at a discount, we recognize that this was not the appropriate solution in your case, and we are sorry for any frustration it may have caused.
Your feedback is valuable to us, and we will use it to improve our policies and processes to ensure a better experience for our customers in the future.
One of our customer support representatives will send you an email to find a resolution that meets your satisfaction.
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust.
Sarah
Team MrFluffyFriend™
Ordered an XL bed before Xmas, got a L, too small for my dog. I measured, took a picture to prove that it was 70 cm in diameter not the 80 cm I ordered. Wrote, sent pictures and was told that another bed would be sent. Good so far…. Then the second bed arrived, same size! Took another picture of the two identical beds, still too small for my dog, and sent a message to please reimburse me since they couldn't send what I ordered.
Got an answer telling me that the warehouse had sent the right size and I was graciously offered 15% off on next order! I could choose to send item back at my expense… what kind of business is this? Deserves the bad rating… wish I had looked at that before ordering!
Date of experience: February 8, 2023
Dear Lise,
Thank you for your feedback. I am truly for the inconvenience caused. We assure you that our fulfillment team checks items before shipment to make sure that the correct size, color, etc. is being shipped. However, if there is something more you need assistance with, please don't hesitate to reach out again.
You can contact us via email at info@mrfluffyfriend.com.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Thank you for sharing your experience with us, Robert. We're thrilled to hear that your pup loves the bed, and we're delighted that it's well-made and durable. We appreciate your feedback on the delivery, and we apologize for any unexpected delays. We always aim to improve our communication and service.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure you and your furry friend have a great experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™