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MrFluffyFriend has a rating of 1.7 stars from 448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 626th among Pets sites.
This company responds to reviews on average within 21 hours
Ordered product over a month ago. Still hasn't shown up. They sent me an email that was titled tracking info but there was no tracking info. Said they'd offer me 10% off on my next purchase because of the delay and if it was something I was interested in to contact them. I wish I'd read these reviews.
I ordered in November. It hasnot showed amd they claim they sent it and since it left their shop, they arent liable for their shipper (yet USPS says they are still awaiting the item and this has been the situation). Avoid this scam at all costs! They refused to refund or send another.
Not worth the money. You may as well get a cheap one from a different shop. So expensive for a completely basic brand. It's a great bed, for £20. Not a penny more, definitely not worth £72! A dishonest company.
Date of experience: February 12, 2024
My Shih Tzu is super happy with her new bed. She snuggles in it, and she looks so comfortable. I hope it holds up well in the wash, and then I will give the bed 10 stars. I ordered the apricot color and it is a very lovely, warm shade. Matches well with beige and brown tones.
Date of experience: May 24, 2023
Hi Rosa, thank you for sharing your feedback. We're thrilled to hear that your Shih Tzu is enjoying her new pet bed and finding comfort in it! It's great to know that she looks cozy and content while snuggling in it. Rest assured, our beds are designed to withstand washing, and we recommend following the care instructions provided to ensure their longevity. We're glad the apricot color is to your liking and matches well with your home decor. Thank you for your kind words, and if you have any further questions or need assistance, please feel free to reach out. Wishing your pup many more comfortable moments in her MrFluffyFriend pet bed!
The bed is fine. What is not fine is the false pretense of free shipping. TWICE they came with postage due! Makes me wonder how many people get taken by this and just pay it. Get a check on your shipper! "Jane" is a problem!
Tip for consumers:
Be truthful about shipping!!!
Products used:
Dog bed
Date of experience: April 7, 2023
Dear Brenda, we apologize for any inconvenience caused by the shipping fees. Our team strives to provide transparent and accurate information about our shipping policies, including any associated costs. We don't charge shipping fee for the products we sell. We take all customer feedback seriously and will investigate this matter further to ensure that our shipping process is as clear and reliable as possible.
Thank you for bringing this to our attention.
My new rescue a 7 lb. Chi/Yorkie mix has been a challenge with everything. He does not like to be separated from me and was waking me up at 5 am. from his crate. I bought this cuddler and put it in my bedroom next to my bed and omg! I get to sleep until 7 am now. My dog loves it.
Products used:
Bed
Date of experience: August 16, 2023
Dear Kieron, we're absolutely thrilled to hear how much you and your 7 lb. Chi/Yorkie mix are enjoying the pet bed! It warms our hearts to know that our product has made a positive impact on your mornings and your furry friend's comfort. Providing cozy and comfortable solutions for both you and your pet is our ultimate goal.
Thank you for sharing your wonderful experience with us. If you have any more stories or if there's anything else we can do for you and your furry companion, please don't hesitate to let us know. We're here to ensure both of you have many happy moments together.
Sarah
Team MrFluffyFriend™
I ordered this bed for my elderly lab. Within 2 days I lost my forever friend.
I emailed these uncaring people to cancel the order. Their response was it is in the warehouse waiting pickup for shipping and due to thousands of worldwide items for shipping it cannot be cancelled. That was February 4th. Since then I have notified my cc company filed a dispute and I'm still getting shipping notifications with no tracking information. This company (if that's really what it is) needs to be banned from selling anything in this country. There's no reason in the world why a couple of taps on the computer they can't fix this problem. It's quite apparent they are money grabbers and not one bit interested in our pets. STAY AWAY FROM THEM, IT'S A SCAM!
Tip for consumers:
Scam, scam
Products used:
Dog bed
Date of experience: February 10, 2023
Dear Darlene,
Thanks for sharing your feedback. I am so sorry for your loss. I apologize that your experience with us didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
I have a 6 year old rescue dog that is terrified by lightening, rain, and thunder. She lets me know a storm is coming long before the sky gets filled with clouds and things get dark. The wrap around coat I used in the past never worked. She didn't give the MrFluffyFriend pillow much attention the first two days it was in the house. However, when a typical Florida thunder, lightening and rain storm arrived on the third day she couldn't get in the pillow fast enough. She calmed down much faster than usual and went to sleep.
Date of experience: May 23, 2023
Dear Hilda, thank you for sharing your wonderful experience with our MrFluffyFriend Anti-Anxiety pet bed! We're delighted to hear that it has made such a positive impact on your 6-year-old rescue dog's anxiety during storms. It's heartwarming to know that she found comfort and calmness in our product, especially when faced with thunder, lightning, and rain. We strive to create products that address the needs and well-being of our furry friends, and your feedback reassures us that we're on the right track. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Sarah
Team MrFluffyFriend™
It took 5 e-mails to be told "you can return it to our nearest warehouse at your own expense. 3 more e-mails to then be told that the warehouse is in China. Horrendous quality, and the wrong size. Other reviews have stated that if you open their packaging and then pay to return it, it won't be accepted.
Date of experience: March 3, 2023
Hi, Robert. Thanks for sharing your feedback. We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
I bought the bed and the blanket. Unfortunately my dear doggie died last week but she adored her cozy bed and blanket. She couldn't wait to get into her bed! I am about to adopt a new furry friend who, I am sure, will love what my previous pet left.
Products used:
Pet Bed
Date of experience: August 16, 2023
Thank you for sharing your heartfelt review with us, Cheyenne. We're deeply sorry to hear about the loss of your dear doggie. It warms our hearts to know that she adored her cozy bed and blanket during her time with you. We believe that the love and comfort our products bring contribute to beautiful memories.
As you prepare to adopt a new furry friend, we hope they find the same warmth and coziness in the bed and blanket that your previous pet cherished. May they create their own special moments.
If there's anything we can assist you with or if you have any questions, please don't hesitate to reach out. We're here to help in any way we can.
Wishing you and your upcoming furry friend all the best,
Sarah
Team MrFluffyFriend™
Ordered two beds... arrived months later... NOT AT ALL as advertised. Completely inferior product. Tried to return but you need to post back to China at your expense, so not even worth it. Contacted the company for a refund - they say 'post them back'. Absolute crap product - cheap materials, I wouldn't even let me dog sleep on it! Company don't have a phone number, don't have a complaints department, and won't refund me my money. They offer a discount code for my 'next purchase' with them... WTF... as if. DO NOT BUY.
Date of experience: February 26, 2023
Hi Louese,
Thank you for sharing your feedback with us. We’re sorry your experience didn’t match your expectations. If there's more we can do to assist you and improve your experience, please don't hesitate to reach out to us at info@mrfluffyfriend.com.
I am STILL waiting for the bed I ordered. Customer service is not good. They will not answer my questions and give round about scripted answers if they even respond. I better receive it soon and I hope it is worth the money I paid.
Date of experience: November 30, 2023
Dear M C., we apologize for any inconvenience you've experienced. We want to take a look at the situation, however, you didn't provide your order number for us to check anything. If you have already emailed us at info@mrfluffyfriend.com, our team will actively work to resolve this issue and ensure you receive your bed promptly. Your satisfaction is our priority, and we appreciate your patience.
Best,
Sarah
Team MrFluffyFriend™
We ordered the XXL bed...and the bed that came in the mail is extremely small and looks nothing like the pictures from the website. I feel that this product is deceiving. I have contacted customer service for a return and have heard nothing back. Paying $85 for a dog bed and getting what I got - an inferior product of this quality is disappointing.
I have attached a picture from their website of the dog bed AND what I got in the mail. See for yourself. My dog is only 65lbs.
Products used:
XXL dog bed
Date of experience: December 13, 2023
Dear Jason, we apologize for any inconvenience you've experienced with our XXL bed. We're committed to resolving this matter promptly. Unfortunately, you didn't provide your order number for us to check anything. Please send an email to our customer service team at info@mrfluffyfriend.com; we're here to assist you and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered (2) of these dog beds on 12/4 for Xmas. I ordered XXL, 39". The 1st one did not arrive until 12/27, it does not show shipping until 12/26! The 2nd one shows shipping 1/2, it did not arrive until 1/4 (30 days!). I opened the first one and discovered it was too small for either one of my dogs. It has NO padding where they lay. I figured since I opened it I would figure out something to do with it but refuse or return the second one if it was ever received. Now I have the 2nd one and I am told I must pay shipping back ($25) or keep it and get 15% back on entire order with was approx $158 (for items I can't use). These beds are soft but otherwise not good quality for any dog that has joint/arthritis issues. One of my dogs just had double TPLO surgery in the last year and no way can he lay down on this, get support and get up off the floor.
Tip for consumers:
The shipping time frame is ridiculous, it is the shipper, not the shipping company. It is located within US, I had to look!! It took 30 days!
Products used:
NONE, there is absolutely no cushioning in beds and the inside of the beds are small. I ordered XXL for LARGE dogs, these won't work!! I think you can get a comparable product ie calming beds from a better company, do your homework
Date of experience: January 11, 2023
Dear Lori,
Thanks for your feedback. We’re so sorry to know you were disappointed with our product and that it took longer than you expected for your order to be delivered.
We remain committed to our customers and your satisfaction. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hear from you!
It took a long time to get once we ordered them but it is worth it. Our dog loves this bed and has been the calmest he has ever been in his life. He is is highly anxious and this bed has calmed him down. We also enjoyed unwrapping the beds and watching them expand.
Products used:
pet bed
Date of experience: July 26, 2023
Dear Karly, thank you so much for your glowing review! We're thrilled to hear that our MrFluffyFriend™ dog bed has made such a positive impact on your furry friend's life. It warms our hearts to know that your dog is finding comfort and calmness in our bed, especially if he struggles with anxiety.
We apologize for any delay in delivery, which is not a common situation here, but we're glad to see that the wait was worthwhile for you and your beloved pet. We designed our beds with the utmost care and attention to ensure a delightful unwrapping experience for both pets and their owners.
If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out. Your satisfaction and your furry friend's happiness are our top priorities!
Thank you once again for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
Excellent, soft bed. The dog liked it right away. Delivery is fast, the packing is excellent. Recommend It was a very good buy. Thank you. Perfect for 3.5kg papillon. She did not expect my old lady York to lie down in the couch, always lying only on the sofas. I liked it! I received everything on time, the quality is good. Thank you seller! Arrived very fast!
Date of experience: April 7, 2023
Thank you for your positive feedback, Ngiyen! We're glad to hear that your dog loves our bed and that it arrived quickly and in good condition. It's great to know that it's a perfect fit for your 3.5kg papillon and that your old lady York enjoys it too. We appreciate your recommendation and hope to serve you again in the future. Thanks again for choosing MrFluffyFriend!
I ordered one in plenty of time for Christmas, every time I checked tracking it was still sitting at the companies address. Then when I finally got it on the 30th way pass Christmas. It was so small my dog would never fit in it. I immediately requested a return label and have gotten nothing I have reached out to paypal and waiting.for a responce. Not worth the money either. The quality and workmanship is in every Walmart, TJ Maxx, Marshalls
Products used:
none
Date of experience: January 4, 2024
Dear Jennifer, we sincerely apologize for the inconvenience you've experienced with your MrFluffyFriend™ order. We understand the importance of timely deliveries, especially during the holiday season. We're sorry to hear about the size discrepancy, and we appreciate your patience as we work to address your concerns promptly. Rest assured, our team is actively looking into your request, and we will ensure a swift resolution. Thank you for bringing this to our attention, and we value your feedback as it helps us improve our services.
Best regards,
Sarah
Team MrFluffyFriend™
Sassie is busy enjoying her bed!
I think she would enjoy it more if her
'Mom' had ordered the right size!
Even so, she's in and out of her new bed off and on throughout the day and night. So glad I ordered it!
Products used:
Fluffy pet bed
Date of experience: July 26, 2023
Dear Bendik, thank you for sharing your feedback with us! We're thrilled to hear that Sassie is loving her new bed and spending time in it throughout the day and night. Our top priority is ensuring that our furry friends have a cozy and comfortable experience.
We understand that getting the right size is essential for optimal enjoyment, and we apologize if the size you ordered didn't meet your expectations. We strive to provide detailed size guides to assist our customers in making the best choice for their pets.
If there's anything else we can do to improve your experience or if you have any further questions, please don't hesitate to send us an email at info@mrfluffyfriend.com. We're here to help and ensure Sassie remains a happy and pampered member of the MrFluffyFriend™ family!
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
When the Fluffy Friend arrived I was a bit skeptical. It was a tiny roundish ball of a package. I didn't think it was the right size it was so tightly squished. It opened to a size sufficient for my large boxer/hound mix. Again I thought it was too thin to be what I ordered. My dog thought differently. He curled up on it before I could even get it into place. He naps on it daily and chooses it over all his other dog pillows which we left out to see what he prefers. We think we'll get another to put in his crate as he still likes to curl up in there from time to time.
Date of experience: July 4, 2023
Thank you for sharing your feedback with us, Shayne! We're thrilled to hear that you went from being skeptical to a satisfied customer.
We understand that the initial appearance of the package may have raised some doubts, but we're glad to know that once you opened it, the MrFluffyFriend™ pet bed expanded to a size suitable for your large boxer/hound mix. We take pride in providing products that meet our customers' needs.
It's heartwarming to hear that your dog immediately found comfort on the bed and has been choosing it over his other pillows. We strive to create products that prioritize your pet's comfort and well-being.
We appreciate your loyalty and trust in our brand. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you and your furry friend again in the future!
Sarah
Team MrFluffyFriend™
I looked for a long time for a dog blanket and finally found this one. I had no idea what I would be getting, but it turned out to be perfect! I wouldn't change a thing! He loves anything soft and plush, and adores it because it is so incredibly soft and cuddly. As a mountain dog he's always warm, so I was concerned it would be too hot for him, but no, I drape it over him at nap time and he keeps it on for hours. He leaves the room and comes back later still wearing it. I got the largest one available which is a good size, and just got a second one for his couch, which he loves sleeping on. So pleased and highly recommend! Thank you so much MrFluffyFriend! Customers for life!
Products used:
Dog blanket
Date of experience: December 16, 2023
Thank you for your heartwarming review, Catherine! We're thrilled to hear that your furry friend is enjoying our MrFluffyFriend™ dog blanket. It warms our hearts to know that it's a perfect fit for your mountain dog, providing the softness and cuddliness he loves. We're delighted to be a part of his naptime routine and honored to have customers like you.
If there's anything else you or your fluffy friend need, don't hesitate to reach out. We appreciate your recommendation and look forward to serving you and your pup for years to come!
Warm regards,
Sarah
Team MrFluffyFriend™
Our pup is very anxious and often chews his beds... he loved this bed this instantly and prefers it to the others we have dotted around our home. With that we are now awaiting our 2nd bed to be delivered so that he doesn't have to drag it around the house.
Products used:
Pet bed
Date of experience: August 16, 2023
We're thrilled to hear that our bed has brought relaxation to your anxious pup, Franck! Knowing that he instantly loved it and prefers it over others warms our hearts. We're honored to be a part of creating a cozy and comfortable space for him.
We appreciate your continued support and are excited to deliver your second bed. It's our hope that having another bed will bring even more comfort and convenience to both you and your pup.
Thank you for choosing MrFluffyFriend™ and for sharing your positive experience with us.
Sarah
Team MrFluffyFriend™
I was a bit worried when I saw the vacuum packing but as soon as I cut the bag the bed started to fluff up. While I removed the packaging to the bin my dog decided to try out the bed and went to sleep. On it so he gives it the thumbs up clearly! It is a little smaller than I expected but does the job so I am happy. X joh
Tip for consumers:
what it would look like when it arrived
Products used:
dog bed
Date of experience: November 25, 2023
Dear Janice, we're thrilled to hear that your dog is loving the MrFluffyFriend™ bed! The vacuum packing is just to ensure the bed stays fresh and fluffy until it reaches your furry friend. We appreciate your feedback about the size, and we'll certainly consider it for future improvements. Thank you for choosing MrFluffyFriend™ for your pet's comfort!
Best,
Sarah
Team MrFluffyFriend™
Bed not at all as pictured or described. Very poor quality and not the dimensions stated. Poor, non-existent customer service giving nothing but lies and run around. They will insist you pay for return shipping and they will reimburse but then they won't. I told them I am disabled and unemployed and bought this bed for my newly adopted service dog and she needs a bed but they still won't refund my money. They keep blaming my bank for not being able to refund my money. They are thieves and they do not care about me or you.
Update-this company continues to insist they will refund my money but they keep making excuses as to why they are not. So not only do they waste their customer's money but they waste their time too.
Tip for consumers:
This has been a very disappointing experience.
My rescue dog still does not have a bed because they won't refund my money. She was used as a fight dog and a breeding dog for the first four years of her life. I wanted to get her a nice bed, but this was a big mistake.
Products used:
anxiety dog bed
Date of experience: May 1, 2023
Hi Elaine, thank you for sharing your feedback. We are sorry to hear that you are not satisfied with your purchase of our pet bed. It is our goal to provide the best quality products, however, we're sorry for falling short of your expectations. I understand that you're waiting for a refund for your returned item. I have checked our records and found out that one of our representatives has been trying to refund your order, however, due to a chargeback you opened with your bank, we're unable to process anything for you.
Please check your email inbox for a response from our team today. However, for any confusion regarding the chargeback, please contact your bank directly.
Sarah
Team MrFluffyFriend™
I ordered a dog bed on December 3, and still hadn't received anything by December 28.
I tried several times to contact the company but initially received no reply.
When I finally did receive a reply, I was told that I needed to wait 21 days to receive the order, even though my email to them was clear in saying that their shipment was past the 21 day mark and that their tracking number was inactive. Eventually, I asked for a refund - which was frustrating because the dog bed looked interesting - but did not hear back or receive a refund.
In the end, I filed a request for a refund from PayPal and got my money back immediately.
Tip for consumers:
Do not buy from the vendor.
Products used:
None. I received no product.
Date of experience: January 2, 2023
Dear Annie,
Thank you for letting us know about your experience. We are sorry to learn about this. We remain committed to our customers and your satisfaction. Although you were already refunded by PayPal, feel free to reach to us via email at info@mrfluffyfriend.com for any concerns, comments or questions you have.
I ordered two beds and never received the beds nor any communication from the company. When I ordered the beds I immediately received an email saying the beds were being shipped. After waiting a week, I looked at the shipping status again today and the beds still have not shipped.
Tip for consumers:
Don’t purchase a bed from this site. Not sure if I will ever get the beds or a refund.
Products used:
I’m purchased the dog bed fromMr. Fluffy
Date of experience: December 30, 2022
Hello Hallie,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
The pictures on the website are very deceiving! What a joke...trust me...I bought 2 -2XL for my 80lb. Dog...it makes a great pillow for her. When I wrote them and told them the problem and said they sent me the wrong ones...they said no, my mistake, I got exactly what I ordered. Go to Petco, even Walmart has better beds then these. What a scam!
Date of experience: February 16, 2023
Hi Denise,
Thank you for sharing your feedback. We don't normally experience this issue. I want to be able to check what happened to your last communication with us. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
Cheap Chinese garbage, not as advertised, arrives in vac sealed envelope, ours has two holes in it. No padding, no support, sizes on website not same as you're going to get. Smells horrible, I'm sure some sort of toxic chemical in the fibres. STAY AWAY…ITS A SCAM!
Products used:
Dog bed.
Date of experience: January 2, 2023
Dear Chris, thanks for bringing this to our attention. I am sorry to learn that you received a pet bed with holes and they're also flat. It is an uncommon instance and we want to resolve this for you.
Unfortunately, we're unable to find your order details here. Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hi Vikki,
We're genuinely sorry to hear about your disappointment with our product. Your feedback is invaluable, and we'll use it to enhance our offerings and ensure they align better with customer expectations. Upon checking, a refund was issued for your order. We strive to provide quality and value to all our customers.
Best regards,
Sarah
Team MrFluffyFriend™