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MrFluffyFriend has a rating of 1.7 stars from 448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 626th among Pets sites.
This company responds to reviews on average within 21 hours
Ordered product over a month ago. Still hasn't shown up. They sent me an email that was titled tracking info but there was no tracking info. Said they'd offer me 10% off on my next purchase because of the delay and if it was something I was interested in to contact them. I wish I'd read these reviews.
I ordered in November. It hasnot showed amd they claim they sent it and since it left their shop, they arent liable for their shipper (yet USPS says they are still awaiting the item and this has been the situation). Avoid this scam at all costs! They refused to refund or send another.
Three emails sent and still negotiating the return of the item. They are offering discounts for keeping it instead of returning and wasting my time. My dog wouldn't even go in the bed. Outcome yet to be determined.
Tip for consumers:
You would have to ship it back at your own cost and they’re very sketchy about where to return it. Offering multiple emails with discounts instead of just getting you the information you need to return the item.
Products used:
Didn’t use it
Date of experience: December 5, 2022
Please do not buy anything from this company! The beds are totally inferior, not fit for purpose and a complete waste of money. Returns have to be sent at your cost to China with no guarantee of a refund. They charge three times the price for the same beds available at other retailers. Please do not buy from this company!
Tip for consumers:
Do not buy from MyFluffyFriend. It's a scam company!!
Products used:
Dog bed
Date of experience: July 27, 2022
Hello Angela, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can find a solution together. We are sorry to know you are not satisfied with our product. You can contact us via email at info@mrfluffyfriend.com.
Took very long time to arrive, and our JRTerrier had the stuffing out within two minutes
Sorry I had not read reviews before ordering (lesson learnt)
And an expensive and annoying experience,
I will NEVER use this company again
YOU HAVE BEEN WARNED
Tip for consumers:
read the customer reviews before making a purchase
Products used:
dog bed
Date of experience: November 13, 2023
Dear Clive,
We apologize for the inconvenience you experienced with our product. We take customer feedback seriously and we'll make sure to investigate the reason for the delay in delivery of your order. Unfortunately, you didn't provide your order number for us to check anything. Our team is committed to improving our services. If you have further concerns, please contact our customer support for assistance at info@mrfluffyfriend.com.
Best regards,
Sarah
Team MrFluffyFriend™
I should have found sitejabber before i ordered this on 25 May 2022.
Arrived from China on 29 June and immediately i recognized trouble.
I was buying it for my 30kg Staffy ~ Bella. Look at the picture it's not big enough to put anything other than a kitten in it. What's worse they are still sending me free gift offers which are not actually free.
Tip for consumers:
Check out this site before you purchase online
Products used:
Fluffy Dog bed
Date of experience: June 29, 2022
Hello Ross, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check on your order. You can contact us via email at info@mrfluffyfriend.com.
Wanted a dog bed, but unclear website meant I ordered wrong size. They said they did not take returns, but gave good discount for correct one. Dog loves it!
Products used:
Dog bed - large.
Date of experience: December 11, 2023
Thank you for your feedback, Bob! We appreciate your support and apologize for any confusion on our website. We're glad we could offer a solution and that your dog is enjoying the new bed. We'll take your suggestion to simplify the site into consideration for future improvements. Thank you for being a MrFluffyFriend™ customer!
Best regards,
Sarah
Team MrFluffyFriend™
I ordered the bed product January 23rd it is now February 13th with no delivery yet. I tracked the "shipment" and it's annoying they sent it from Los Angeles (mind you I live in California) to New York, to Chicago and now it's Indiana. I am afraid if it ever arrives what the dog bed will look like. I wish I had seen these reviews before hand. Their customer support has been contacted but they're now help. DO NOT ORDER FROM THIS PLACE!
Tip for consumers:
DO NOT ORDER FROM THEM
Products used:
None because I have not received the product and at this rate I am not sure I will ever see anything.
Date of experience: February 13, 2023
Hi MT, thank you for bringing this to our attention. We apologize that you still haven't received your order. This is not a common situation. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope to assist you accordingly.
The XXL bed I purchased is very small, the pictures are very deceptive. You have to pay to return this item. Complete waste of money. Would not recommend this AT ALL.
Products used:
None
Date of experience: December 15, 2023
Thank you for bringing this to our attention, Sandra. We apologize for any inconvenience caused by the perceived discrepancy in size. Our team is committed to ensuring customer satisfaction. Regarding the return process, we understand your concern and will review our policies to provide a more seamless experience. Unfortunately, we cannot check anything since you didn't provide your order number. If you need further assistance, please reach out to our customer support at info@mrfluffyfriend.com, and we'll work towards a resolution.
Best regards,
Sarah
Team MrFluffyFriend™
My dogs had no interest in the bed and so I called under the guarantee, and was told I would need to pay to ship the bed back to China. I'm guessing they don't get many returns. Really disappointed.
Date of experience: October 25, 2023
Dear Nancy, we're sorry to hear about your experience with the bed and the return process. We value your feedback, and we apologize for any inconvenience caused. Your comments will be considered as we continuously work to improve our services.
Unfortunately, you didn't provide your order number for us to check anything. If you have any further questions or need assistance, please don't hesitate to reach out at info@mrfluffyfriend.com. We're here to help and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
I bought a XL bed for my pit bull. The fabric on the bed is nice and my dog seems to like it and the size is actually large enough for him. My complaint is with the lack of actual "fluff" or stuffing in the bed. Odd lumping of what feels like cotton batting and not nearly enough of it. He may as well be sitting on the hard floor. The advertisement photos make the bed look very very stuffed and comfortable which it isn't. Very disappointed and misled by the entire website and their claims.
Tip for consumers:
Read reviews other than the ones on the mrfluffyfriend site.
Products used:
Pet bed
Date of experience: November 14, 2022
Hi Julie, thank you for your feedback regarding the XL bed you purchased for your pit bull. We're glad to know that your dog likes the bed. We're just sorry to hear that you're not completely satisfied with the level of fluffiness and comfort of the bed. We understand how important it is for your furry friend to have a comfortable place to rest, and we apologize for any confusion or misrepresentation in our advertising photos. Please note that our beds are designed with the utmost care and attention to detail, and we strive to provide our customers with high-quality products. However, we will definitely use this feedback as we continue to work on improving our products and services.
Please don't hesitate to contact us via email at info@mrfluffyfriend.com if you need further assistance.
Definitely not worth the money. I bought the XXL for my German Sheppard and I think I didn´t get the right size. False advertising. Save your money. By the picture you can see my dogs likes her old bed better and how small the XXL bed truly is.
Date of experience: December 27, 2022
Hello Renee, our sincere apologies if the pet bed you received doesn't seem to be an XXL-size bed and I am sorry for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to assisting you further.
Do not buy this item! Complete rip off. I saw the same bed for 35$ in Costco. It sells under the name Calming Bed. This is just wrapped and sent to you in a plastic bag. All of the tags are torn off and once opened you can not return it. My dog didn't even lay on it. He simply walked right over it! Complete fraud. I wouldn't even give it one star but no choice!
Date of experience: October 2, 2022
Hello Bonnie, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
I'd give it no stars if it would let. Don't waste your money. I spent over 80.00 dollars on it. Trying to return it for a refund. The return address is in China. It would cost more in postage to return it than the refund. All they offer is a 30% refund. Nope, I want my money back. ALL of it. DO NOT buy this!
Tip for consumers:
DON'T BUY IT!!
Products used:
XL dog bed
Date of experience: October 23, 2022
Hi Lori,
Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I bought this for my Presa/boxer cross thinking that she could use a squishy comfy bed. Boy was I disappointed. First it took 3 weeks to arrive and although the material of the bed is soft, that is the only thing that is. Ther is not nearly as much filling as in the pictures. I'm glad that I got this on sale for 100 bucks and not 160, but this bed is worth about 10 bucks. Save your money and the disappointment
Products used:
The dog bed, but I am not happy about it
Date of experience: July 22, 2022
Hello Lindsay, We are sorry to know you are not satisfied with our product. We want to make sure your concern is addressed. You can contact us via email at info@mrfluffyfriend.com. Thank you very much!
Guys, this is a complete delight! Thank you very much to the seller. The bed is very cool. The dog lay down and no longer gets up, very good quality goods for such money. No smell. 10 stars would fit!
Date of experience: August 9, 2022
Hello Lorey N, We are delighted to know as well that you and your dog love the bed. This review made our day! Thank you very much.
Placed my order October 2, still haven't received anything but shipping excuses.
Horrible people! They blame their shipping company but take zero responsibility.
Products used:
XXL dog bed
Date of experience: November 7, 2023
Dear Chris,
We apologize for the delay you've experienced with your order. We understand your frustration and take this feedback seriously. We'll investigate this issue and ensure that you receive your XXL dog bed as soon as possible. Our team is working to improve our shipping process and communication. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
I'm still waiting on you mrfluffyfriend.
Not satisfied at all.
It has been 29 days since I placed my order.
Refund refund refund!
Order number *******
Reported you to PayPal
Tip for consumers:
Fraud
Products used:
XXL dog bed
Date of experience: October 28, 2023
The product is great and my dog loves it. The sizing is a bit weird so make sure you are ordering a big enough bed. Love it! Bought two more for other people they are so great!
Date of experience: July 26, 2023
Thank you for your wonderful review, Gardenia! We're thrilled to hear that your dog loves our product. We take pride in creating items that bring joy and comfort to our furry friends.
Your feedback about the sizing is much appreciated. We understand the importance of finding the perfect fit, and we're constantly working to improve our sizing guidelines to ensure a seamless experience for all customers.
It warms our hearts to know that you loved our product so much that you bought two more for other people. Spreading the love for MrFluffyFriend™ is truly heartwarming, and we're grateful for your support.
If you have any further questions or need any assistance in the future, please feel free to reach out. We're here to ensure that both you and your dog have the best possible experience with our products.
Thank you once again for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
Ive heard about this bed from multiple sources and finally decided to give it a try. The bed arrived quickly in a nice vacuum bag. Once opened it quickly expanded to a nice soft and fluff bed. My dog did his usual inspection like another new things, he got into the bed and curled up comfortably.
Date of experience: August 9, 2022
Hello Michelle, We are so happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon!
I purchased the x large for my lab and the sides don't even stay up. It is thin on the bottom and looks nothing like the picture. I regret this purchase andwould give 0 stars if possible. Cheaply made and overpriced. Would definitely not recommend
Date of experience: June 16, 2022
Hello Deb., Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service. We try to constantly improve our products and services with helpful feedback like yours.
I paid for this expensive item at the beginning of March and have never received my order. It is now 27th April! No-one at Mr fluffy has taken ownership, they have stolen my money. Please avoid this company at all costs.
Products used:
Never received my product
Date of experience: April 27, 2021
Hello Sheila, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. I want to make sure that this matter is resolved. Please go ahead and reach out us via email. Thank you.
Item was not as expected. No option for a return. You should give customers the option to return item free of charge if not pleased with purchase. Poor customer service. Very disappointing.
Date of experience: November 22, 2023
Dear Nicole, we're sorry to hear about your experience. Customer satisfaction is our top priority, and we apologize for any inconvenience. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our support team at info@mrfluffyfriend.com to discuss your concerns further and explore potential solutions. We value your feedback and are committed to ensuring a positive experience for all our customers.
Sarah
Team MrFluffyFriend™
I wish I had read the reviews first before ordering.
Arrived after 2 months,the bed has a terrible smell and the quality is extremely poor, the middle of the bed is hardly padded and and the whole bed is obviously cheaply made. I strongly advise against buying this product.
Products used:
Dog bed
Date of experience: November 17, 2022
Hello Suzy,
Thank you for sharing your insights with us. We apologize if it took longer than you expected for your order to be shipped. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
I'm so disappointed in the lack of customer service. I'm expected to file a claim with the post office, wait for the response to be told it is actually missing and send a screenshot of it to them to get a replacement bed. I'm way too busy to deal with all the hassle and I am disappointed that I didn't use Amazon. This would have already been resolved by Amazon and not questioned and required to provide a report from the post office in order to receive what I paid for. The fact that they have this disclaimer at the bottom of the 5th email I received is ridiculous. *MrFluffyFriend cannot reimburse or reship orders that were mishandled by the post office or stolen from the property* DON'T WASTE YOUR MONEY OR TIME WITH THIS SHADY COMPANY!
Tip for consumers:
Worst customer service ever! Trying to get reimbursed through PayPal.
Products used:
My MrFluffyFriend™ pet bed, that never arrived.
Date of experience: July 19, 2023
Hi Lorel, we apologize for the inconvenience and frustration you've experienced. We understand your disappointment. Ensuring the satisfaction of our customers is our top priority, and we strive to provide excellent customer service. In situations where a package goes missing or is mishandled by the post office, we have a process in place to assist our customers in resolving the issue. This may involve filing a claim with the post office and providing documentation to support the claim.
We understand that this process can be time-consuming, and we apologize for any inconvenience it may cause. We always aim to provide a smooth and hassle-free experience, and we apologize if we fell short of your expectations in this instance.
If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. We value your feedback and will use it to improve our services.
Sarah
Team MrFluffyFriend™
I purchased three large beds. I was away when they arrived so did not see the extremely poor quality. Not as advertised. Not fluffy at all, almost no filling in the centre. Do not buy
Date of experience: January 3, 2024
Dear Donna, we apologize for the inconvenience you've experienced with our MrFluffyFriend™ beds. Our team is committed to ensuring customer satisfaction, and we're sorry to hear about the quality issue you encountered. We would like to assist you, however, you didn't provide your order number for us to check anything. Please contact our customer support at info@mrfluffyfriend.com with your order details, and we'll work to resolve this matter promptly.
Best regards,
Sarah
Team MrFluffyFriend™
Very satisfied with these beds. Our dogs love them. They move around the room but always come back to these very comfortable beds. I would recommend them for your dogs.
Date of experience: May 22, 2023
Thank you so much for sharing your positive feedback with us, Erwin! We're delighted to hear that your dogs are enjoying our pet beds and finding them comfortable. It's great to know that they keep coming back to them even with the freedom to move around. We appreciate your recommendation and are always here to provide high-quality products for your furry friends. If you have any further questions or need assistance, feel free to reach out. Happy doggy snoozing!
It is hard to describe how bad this product is... it took weeks to arrive, was way smaller than advertised and smelled terrible. When we tried to return it they wanted us to pay to ship it to China. Stay away from this product!
Date of experience: July 6, 2022
Hello Lee, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hello Susan,
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!