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MrFluffyFriend has a rating of 1.7 stars from 448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 626th among Pets sites.
This company responds to reviews on average within 21 hours
Ordered product over a month ago. Still hasn't shown up. They sent me an email that was titled tracking info but there was no tracking info. Said they'd offer me 10% off on my next purchase because of the delay and if it was something I was interested in to contact them. I wish I'd read these reviews.
I ordered in November. It hasnot showed amd they claim they sent it and since it left their shop, they arent liable for their shipper (yet USPS says they are still awaiting the item and this has been the situation). Avoid this scam at all costs! They refused to refund or send another.
I ordered fluffy beds for my dogs.
Well described on the Web site.
They are truly high-quality products.
Different sizes, reasonable prices.
Very well packaged too,
Spot on.
Products used:
Pet Bed
Date of experience: July 28, 2023
The minute the gift was unwrapped our cat stretched out and loved it. Now I never see her not on her new bed. Could not be more pleased! Thank you so much Mr Fluffy!
Products used:
Pet bed
Date of experience: July 26, 2023
Thank you for sharing your wonderful experience with us, Beau! We're absolutely thrilled to hear that your cat loved her new bed right from the moment it was unwrapped. It warms our hearts to know that she's enjoying it so much and spends most of her time on it.
Your satisfaction is our priority, and we're delighted that we could bring joy and comfort to your feline friend. If there's anything else we can assist you with in the future or if you have any questions, feel free to reach out. We're here to ensure your pet's happiness and well-being.
Thank you once again for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
Sizing guide on site is inaccurate, perhaps intentional, so that when you ask for a refund, they only give you the runaround along with an offer to buy a SECOND bed at a discount! After second request, they offered a refund of 15% (not 100%) There is no US site to return to, you have 30 days to return to their CHINA address- and the meter is ticking as they stall in returning your emails, with vague answers, no phone number or return address offered. Picture is my 5.5 pound dog in recommended XS bed. DO NOT WASTE TIME & MONEY!
Products used:
none
Date of experience: November 1, 2023
Dear Beth, we sincerely apologize for your experience with our product and service. We take your feedback seriously and will investigate the issues you've raised to improve our services. We strive to provide accurate information and ensure customer satisfaction. Unfortunately, you didn't provide an order number for us to check anything. Kindly contact our customer support team at info@mrfluffyfriend.com for assistance.
Best regards,
Sarah
Team MrFluffyFriend™
The adjustable dog bowls we bought were supposedly on sale for $77. We thought it'd look great in our new kitchen. The structure is chintzy plastic and worth less than half the price.
Date of experience: November 26, 2023
Hello Lucy, we appreciate your feedback and apologize for any disappointment. We take product quality seriously at MrFluffyFriend™ and are committed to ensuring customer satisfaction. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our customer service team at info@mrfluffyfriend.com, and we'll gladly assist you with a resolution.
Best,
Sarah
Team MrFluffyFriend™
At 70 years old I have had umpteen 4 legged family members and many choices of bedding for them, always looking to provide the best comfort. Seeing the MrFluffyFriend website picture of the sleeping dog I saw the perfect Christmas gift for Bertie my 10 year old Jack Russell X Scottie. When I unpacked the bed and ruffled it up a bit I knew it would be a shame to make him wait until Christmas day! I get comfort seeing him sleep so well and Bertie certainly snuggles into the soft plush cushion, nose buried deep into the surround, So 5 stars from Bertie & me, and money well spent I think. Just one observation in hindsight that I might have ordered a larger size, but Bertie is not complaining!
Products used:
Dog bed
Date of experience: November 24, 2023
Dear Pamela, we're delighted to hear that Bertie is enjoying his MrFluffyFriend™ pet bed! It warms our hearts to know that he finds comfort in our product, and we appreciate your thoughtful review. Your feedback is invaluable to us, and we'll certainly consider offering a variety of sizes to better cater to different furry friends.
Thank you for choosing MrFluffyFriend™ for Bertie's cozy haven. Wishing you both a joyous holiday season!
Warm regards,
Sarah
Team MrFluffyFriend™
This product did not live up to their claims and I tried to return it for which customer service said the best they could do for me was 30% of what I paid. I have several disappointed conversations with them. So much for 100% satisfied. Definitely disappointed with everything.
Date of experience: September 5, 2022
Hello Angela, thank you for bringing up your negative experience with us. We try to constantly improve our products and services with helpful feedback like yours.
Despite the 30 day satisfaction offered I can not get them to answer my emails to return the product. I was so taken in and should have researched the company and reviews more instead of being swayed by the adverts on the internet. Don't buy this product - you are wasting your money.
Tip for consumers:
Don't believe the 30 return policy - you can't get them to answer the emails
Products used:
It was for a dog's bed
Date of experience: November 25, 2022
Hello Patricia,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hear from you!
Ordered January 25 2022. It is February 23 and still have not received. When contact them it is always your order is in process. Now on shopify it says shipped but no tracking number provided. Will not email me back now. Not to mention the obnoxious amount of email offers I receive from them daily.
Tip for consumers:
Do not bother ordering
Products used:
Have not recieved the dog bed ordered
Date of experience: February 25, 2022
Hello Heather, I want to make sure that this matter is resolved. Please go ahead and reach out us via email. Thank you.
My dog loves his new bed and he doesn't want to go out. He all day lying on the bed. Customer Service is fine maybe because I'm kind to talk so their answers are very kind.
Date of experience: May 2, 2023
Hi Victoria, thank you for sharing your positive feedback. We're delighted to hear that your dog is loving his new bed and enjoying his time on it! It's great to know that he's so comfortable and content that he doesn't want to leave it. We strive to provide excellent customer service, and we're glad to hear that your experience has been positive. If you have any further questions or need assistance, please feel free to reach out. Thank you for your kind words and for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
My little 14 year old dog loves his bed, I am so happy with this purchase. I have bought other dog beds, however none are made to be as comfortable as the fluffy bed we received.
Products used:
Dog bed
Date of experience: July 28, 2023
Dear Swanhild, we're thrilled to hear that your 14-year-old dog is loving his new bed! It warms our hearts to know that our MrFluffyFriend™ Bed has provided comfort and happiness to your furry friend. Thank you for choosing us, and we're here to ensure that both you and your beloved pet have a wonderful experience with MrFluffyFriend™ products.
Best regards,
Sarah
Team MrFluffyFriend™
Is Mr Fluffy Friend a legitimate company?
"This is a SCAM"
No padding, no support, sizes on website not same as you're going to get. Smells horrible, I'm sure some sort of toxic chemical in the fibres. STAY AWAY…ITS A SCAM! Took forever, stinks and flat
Tip for consumers:
Stay away!
Products used:
Dog bed
Date of experience: January 28, 2023
Hello Norman,
Thank you for sharing your feedback. We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Total Fraud!
Upon opening the package the product released a stench beyond description and had to moved out doors.
Customer service offer of a 15%
Discount on a product that is going straight to the land fill.
They advised me returns are expensive to ship and are at my expense and their discretion to honor.
Returns.
I have stopped the credit card payment.
Date of experience: December 26, 2022
Dear Tom,
Thank you for letting us know your experience. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
It's been two weeks and still have not received my order they continue to give you the run around and will not refund me my money so if disputed it with my credit card company do not. Buy from this company feel like its a scam
Tip for consumers:
Do not buy
Products used:
Per bed
Date of experience: June 17, 2022
Hello John., I want to make sure that this matter is resolved. You can contact us via email at info@mrfluffyfriend.com.
I ordered 2 x-lg dog beds for our dogs for Christmas which didn't arrive until after Christmas. The beds were smaller than I thought we have 80lbs dogs, but these x-lg beds will only accommodate a 30-40lb dog. I contacted MrFluffyFriend to return these and received return info stating I was responsible for the shipping cost. Upon attempting to return these I learned the return shipping cost was over $500 for a $125 original cost. I will be eating these changes and never buying anything from China online again.
Tip for consumers:
Return cost
Products used:
None
Date of experience: January 18, 2023
Dear Steve,
Thank you for sharing your feedback. We apologize if it took longer than you expected for your order to be shipped and that you're not satisfied with the size of the pet beds you received. We would like to make things right. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to assisting you!
I purchased 2, a small and a medium. My smallest dog uses both! The dog I bought for wants nothing to do with his! Oh well. My maltese loves them. Soft, squishy and cozy.
Products used:
bed
Date of experience: July 26, 2023
Thank you for sharing your feedback with us, Sharalyn. We're thrilled to hear that your smallest dog enjoys both the small and medium beds, finding them soft, squishy, and cozy. It warms our hearts to know that your Maltese loves our beds.
We understand that dogs have their unique preferences, and we're sorry to hear that the other dog you bought it for doesn't seem interested. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We're here to ensure you and your furry friends have a wonderful experience with our products.
Thank you for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
Slow and evasive customer support. Not honest about information provided. Product not as displayed in the advertising. Terrible return policy. Refunds impossible. Very very long delivery process.
Products used:
Dog lounge
Date of experience: January 26, 2024
Dear Gerald, we apologize for the inconvenience you experienced with our services and products. Your feedback is valuable to us, and we are committed to improving our customer experience. If you need further assistance, please don't hesitate to reach out to our support team again, and we'll strive to address your concerns promptly. Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
Customer service is difficult to deal with and can only do so online. Orders not fulfilled properly. If you want to return a bed, you have to pay postal rates to China. Steer clear. Don't order their bed.
Tip for consumers:
No phone number for customer service and returns you pay to China through usps.
Products used:
Beds
Date of experience: December 22, 2022
Dear Ann,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. If you believe we can still be of any assistance to you, kindly send us an email at info@mrfluffyfriend.com so we can look for a solution together.
I ordered two beds the end of November 2022. Here we are - second week of January 2023. Still waiting on those beds. I've emailed them. Crickets. Fighting for a refund now. Horrible company
Date of experience: January 8, 2023
Thank you for sharing your experience. We are so sorry to know that you still haven't received your order that was placed back in November. This is really not a common situation as we always strive to fulfill orders immediately and have them delivered within our promised delivery timeframe. We would like to check your order and make sure that this incident never happens again. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com. We look forward to assisting you further!
SUPER DISAPPOINTED. Ordered an XL, looks like a medium size. Too small for both of my dogs. Quality VERY POOR :( If I had paid only $10 for each bed that would have been too much. Who can you trust anymore to deliver quality products?
Date of experience: January 13, 2023
Hello Margaret,
Thank you for sharing your experience. This will definitely help us improve our products and services. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can assist you further. You can contact us via email at info@mrfluffyfriend.com.
Beds arrived when promised. A little confusion with one, but got my question answered quickly. Our pups weren't sure at first, but they are used every day now...they love them, and so do we!
Products used:
Pet bed
Date of experience: July 26, 2023
Thank you for sharing your wonderful experience with MrFluffyFriend™ beds, Regina! We're thrilled to hear that the beds arrived as promised, and we apologize for any confusion you initially experienced. We're glad we could quickly address your question and provide the support you needed.
It warms our hearts to know that your pups have grown to love their new beds and are using them every day. We take great pride in creating products that bring comfort and joy to our furry friends and their owners.
If there's anything else we can do to enhance your experience or if you have any further questions, please feel free to reach out. Your satisfaction is our priority, and we're here to help in any way we can.
Thank you once again for choosing MrFluffyFriend™ beds!
Sarah
Team MrFluffyFriend™
Like many others, I also paid for a dog cushion bed but never received the product. The company refused to be of assistance, insisting it had been dispatched from China and beyond that was my responsibility.
Date of experience: July 26, 2022
Hello W M., We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
If I could give this company zero stars, I would. I placed my order for one of their beds and never received it. It's been 3 weeks now and they do not respond to emails. There's no phone number, either. I'll be reporting Mr Fluffy Scam.
Products used:
Ordered the anxiety bed. Haven’t gotten it—and the DHL tracking information is fictitious. This is a scam company!!!!
Date of experience: May 5, 2022
Hello Deborah, I want to make sure this concern has already been addressed. You can contact us via email at info@mrfluffyfriend.com.
This bed looks comfy online but I am really disappointed. The bed barely has any stuffing and you can feel the ground through it. My dog is old and she cries and won't even sleep on it.
Products used:
MrFluffyFriend Dog bed
Date of experience: December 28, 2023
Hi Keri, we're truly sorry to hear about your experience with the MrFluffyFriend™ pet bed. Your feedback is valuable to us, and we want to make things right. Our goal is to ensure both you and your furry friend are happy with your purchase. Could you please send us an email at info@mrfluffyfriendshop.com with your order details? We'd love to assist you in finding a solution and making sure your dog has the cozy and comfortable sleep space they deserve. Thank you for bringing this to our attention, and we appreciate your understanding.
Sarah
Team MrFluffyFriend™
I ordered this bed according to their sizing. It took almost 3 weeks to receive this bed. I ordered a medium and its too small for my 40 lb dog. The bottom of the bed is very thin and will easily be destroyed by a young dog. I contacted these people (thru email there is no phone) quite a few times. They offered me a 15% special refund if I kept the bed. I tell them I can't use it and they said I will have to pay shipping. I said okay and asked for the address. They gave me an Address in CHINA! DO NOT BUY THIS BED! They are a rip off!
Tip for consumers:
THEY ARE A RIP OFF!!!!
Products used:
None
Date of experience: December 28, 2022
Dear Stephanie,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Don't buy from this company, they are a scam, I placed an order was charged, never got a confirmation of my order, sent them an email to cancel as two weeks later I still never received my order. They then said it was shipped & gave me a tracking number that didn't even exist. So disappointing but my own fault, need to do research next time, but if I can save others I'll try.
Date of experience: October 28, 2022
Hi Maria,
I am sorry to learn that you didn't get an order confirmation email and that if it took longer than you expected for your order to be delivered.
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Trudy, thank you for your kind review! We are thrilled to hear that you are satisfied with the high-quality fluffy beds you ordered for your dogs. Our team takes great care to provide accurate descriptions on our website, and we're delighted that you found them well-described.
We take pride in offering different sizes to accommodate pets of all breeds and ensuring our prices remain reasonable. It's excellent to know that you were pleased with the packaging as well.
Your satisfaction is our priority, and we truly appreciate your support and feedback. If you ever need anything else or have any questions, please don't hesitate to reach out.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™